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All 9 Sunderland hotels

BEST WESTERN Roker Hotel

3.0 of 5 Hotel   |   Roker Terrace, Sunderland SR6 9NB, England
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Ranked #7 of 9 Hotels in Sunderland
A recent review
5 of 5 stars reviewed 1 week ago
Matt R
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368 reviews from our community

Traveler rating
    141
    99
    54
    30
    44
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60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is a rare treasure in the best western chain. The rooms are spacious, modern and well kept. The breakfast room serves tea and cakes which were excellent. There is also an Italian restaurant on site, as well as the bar food on offer. This is all topped off with amazing ocean views. Watching the sun come up behind... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind words and is good to know that the Team’s hard work is appreciated. We are working tirelessly and listening to our guests to improve our services and is fantastic to see your recognition. That is the best reward my team can wish for. We look forward to your next visit and hopefully impress... More

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed there for a weekend in September with our friends. This is our 3rd year staying here. What can I say ? Excellent location, reasonably priced , clean and spacious rooms and staff could not do enough for us. The hotel also has plenty of parking options . They have recently refurbished two restaurants which look great. Big thank... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback which has been taken by all of us Ash and Heather in particular as a reward for their effort. It’s nice to know that our hard work is recognised and appreciated. Our aim is to improve always... More

1 review
5 of 5 stars Reviewed 1 week ago

I was booked here via a third party due to business. I am so thankful they picked here. Rooms are lovely and modern, staff are pleasant and helpful and even the ones behind the scenes leave things that make you smile. Coming to the room after a long day and finding a slice of cake, a small gift and slippers... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback which has been taken by all of us as a reward. It’s nice to know that our hard work is recognised and appreciated. The team has been making an effort to improve our guests overall experience with... More

Senior Contributor
34 reviews 34 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had our engagement party here The food was delicious service fantastic From ringing up to enquire to the actually night the staff were fantastic Can't fault anything from Start to finish Our rooms were lovely which we booked for the night Can't fault it!

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind words and is good to know that the Team’s hard work is appreciated. We worked tirelessly organising and delivering our services on the day and it is fantastic to see your recognition and that is the best reward my team can wish for. We look forward to your next visit and hopefully impress... More

sunderland
Senior Reviewer
9 reviews 9 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

every girl dreams of their perfect day and how they were want their wedding time to be perfect and mine was just that. i got married on 26th july 2014 and this fell on the airshow weekend. some may be scared of this but not me. in fact the staff at the roker hotel made it even special. we were... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest It’s with immense pride that we read your kind words and learn that the Roker Hotel and the Team were part of the success and will stay in your memory in one of the most important days of your life. There is nothing more rewarding than a sense of accomplishment like the one we enjoy now also for... More

South Shields, England, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night in an Executive Room with a sea view as a treat for our 10th wedding anniversary. Staff were helpful upon arrival and the room was very clean with a lovely view (118) and a HUGE bed! Breakfast was served in the lovely Let There Be Crumbs tea room and again had a table by... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for the positive feedback which has been taken by the team as a reward for the effort. It is always gratifying to know our hard work is recognised and appreciated. Our aim is to improve where possible and therefore your comments are valuable and being looked upon. We look forward to your next visit and hopefully... More

Renfrew, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

We are have just had Four days in this Hotel 30 of us. Booked thru Glenton Holiday Company. The rooms were OK. But Meal times were trouble. We were All moved 4 times for meals . Why reason Weddings . The food was served very slow and not very hot. But saying that the young girl was working as quick... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review but I am however disappointed that on this occasion we did not meet your expectations. It is a fact that the Roker Hotel is a popular hotel and is the preferred venue and destination for many guests that chose our various services and outlets for their enjoyment and comfort creating... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First of all we got charged for 3 nights when we only booked for 2 nights. We arrived here late at night only to be told that our room was double booked. They arranged alternate accommodation for the night which we had to pay for. The following day we checked back in. They upgraded us to a different room. We... More

Was this review helpful? Yes
TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. It seems the issues raised took place initially back in July during the transition of our reservations to a new system in which clearly we weren’t always effective but by no means... More

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Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Sunderland
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland

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