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BEST WESTERN Roker Hotel

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Roker Terrace, Sunderland SR6 9NB, England
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BEST WESTERN Roker Hotel
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BEST WESTERN Roker Hotel
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447 reviews from our community

Traveler rating
    172
    127
    62
    35
    51
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74
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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

Visited twice since the refurbishment!!! Scaffold boards nailed to the wall!!!! The old bar staff (whats left) are still great, but the new are rude, ignorant and lack a basic knowledge of the products they are serving. We went back a second time, at a quieter time to give it another chance. This was even worse than when it was... More 

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sunderland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visited here (poetic licence bar) after a walk along the seafront with friends.Ordered fish and chips and was served by a pleasant young lady called chelsea.The sevice was quick and attentive.Food was excellent,and good to see someone happy in there job.We will be back again.Thank you for the great service.

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Scotland
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Booked a room here for one night to attend a wedding. Was a bit surprised to be directed to another building they called The Lodge. Was told to turn left out of the building and look for The Lodge. The problem was there were two buildings called The Lodge. A trip back to reception and was directed to the correct... More 

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Tyne and Wear
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Booked up over a month ago (22 of us) for an Ollie Murrs/Bruno Marrs tribute act with 3 course meal and disco which was to be a special surprise evening for a good friend's hen night. May I add we paid the balance in full at the time of booking. We were absolutley horrified when we received a call to... More 

Was this review helpful? Yes 6
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Was very excited to visit here after hearing a few good reports. The decor is fantastic and the bar set-up looks very cool. The selection of IPA beers and craft beer was fantastic and exactly the type of thing Sunderland needs more of. That unfortunately is where the good experience ended. I had to order the drinks/food from the bar,... More 

Was this review helpful? Yes 3
Newcastle upon Tyne, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were booked for a night out at the Roker Hotel for our good friends Hen Night on 10th April. 22 of us had been looking forward to the Olly Murs/Bruno Mars tribute night and meal. Everything was already paid for, so you can imagine our horror when they contacted us on Wednesday night to cancel. With such short notice... More 

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Sunderland
Top Contributor
57 reviews 57 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After ignoring The Roker Bar for years (absolute hellhole filled with total, drunken idiots), we were pleased to find out it had been transformed. We've now visited 3 times and enjoyed it everytime, but with a couple of little niggles, however, it's new and they must be allowed to settle down and get it right ~ they don't have far... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

22 of us booked for the Bruno Mars / Olly Murs tribute night for the 10th of April which included tribute disco and meal . Sounded like a ideal way to celebrate a hen hight for us more mature ladies . The operative word being sounded ! The Roker Hotel cancelled the event 48 hours before despite us having paid... More 

Was this review helpful? Yes 4
Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night with my husband for a friends wedding, the room was quite small compared to previous premier inn stays but the bathroom was huge. The kettle etc was actually in the wardrobe which I found strange !!!! Location is great as it's right on the seafront , unfortunately our view from the room was of the... More 

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Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

After hearing some great reviews about this new bar we decided to give it a go and we were not disappointed! The décor is fantastic and makes a lovely change from all the other bars in Sunderland. I love the staff's funky uniforms and they were so pleasant and happy to help in particular I must mention Giles who took... More 

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