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BEST WESTERN Roker Hotel

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Roker Terrace, Sunderland SR6 9NB, England
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BEST WESTERN Roker Hotel
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BEST WESTERN Roker Hotel
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432 reviews from our community

Traveler rating
    169
    126
    61
    30
    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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County Durham, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Just returned with friends fro the Roker Hotel Sunderland. The room we had was nice bathroom lovely. Our friends said their room was spacious but tired.The reason i am writing this review is that the breakfast service was shocking. Yes it was busy but we had ask for tea and know one advised us how to get breakfast (Buffet). When... More 

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this for a weekend away and decided on the luxury of a superior room. On arrival we were only down for one night; and it took the desk some time to obviously move us for two nights. This move caused havoc later on when another couple came into our room having been allocated the same room number, which... More 

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1 review
4 of 5 stars Reviewed 1 week ago

The room was advertised as a small room and it was but the bathroom was huge... Nice hotel, clean and comfy, I would stay there again. My room was basement level which meant a few flights of stairs so wouldn't be good for elderly people

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Sutton Coldfield, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The way this place is run makes it feel a cut above what you'd expect from a chain and for the price - it felt much more personal than the run of the mill, the staff seemed to genuinely care about making sure you enjoyed your stay, theycould not have been kinder or more accomodating. The room we had was... More 

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Durham, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We dined in the banqueting sweet as part of a large group on Mothering Sunday. It was a set menu with not much choice and the carvery was one of the worst I've ever tasted. The lamb was 90% fat and grizzle and the vegetables were completely cold. The pudding which was supposed to be a sundae basically looked like... More 

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Coventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

overall a very nice hotel the food is excellent the staff very helpful and friendly i only have a couple of gripes the television on the wall in the bedroom has a freeveiw box balancing on top of it and you can only use the remote if pointing high and from the correct angle one concern i do have is... More 

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TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time leaving feedback and to point out some of the strengths of our services. As you will have noticed the hotel is undergoing further renovations and has in fact been through substantial renovations now for a number of months which is completely transforming its feel along with improvements in our services. Our tv flat... More 

Warwickshire
Top Contributor
50 reviews 50 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here last year, so a return trip was always going to be a comparison to the nice time we had before. This time there is a lot of upgrading going on so parts of the hotel bar area were closed off. However to be fair, the hotel did compensate for that in many ways, such as giving a... More 

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TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is a great reward to all of us and the effort the team is putting in to improve our guests experience when staying with us. The team has been making an effort to improve our guests overall experience with us and your comments are a reflection of that effort and a great incentive Our sincere thank... More 

Hereford, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

Once again this hotel does not disappoint lovely room clean and spacious huge bed fab shower food in the r bar lovely breakfast great service brilliant nothing to much trouble had a meal in the Italian restaurant absolutely gorgeous can fault nothing great sTay it was our fourth and will definitely not be our last very happy 😀

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TavistockHospitality, General Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind words and is good to know that the Team’s hard work is appreciated. We strive to gain our guest’s loyalty and your recognition and custom is the best reward my team can wish for. We look forward to your next visit and with the promise that we will keep working hard to hopefully... More 

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