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BEST WESTERN Roker Hotel

Certificate of Excellence
Roker Terrace, Sunderland SR6 9NB, England
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1 room 1 adult
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BEST WESTERN Roker Hotel
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604 Reviews from our TripAdvisor Community

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Sunderland, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our stay at the Roker Hotel was pleasant overall, we took advantage of the free turn down service with slippers complimentary cake and free teddy bear.......nice touches. The let down was breakfast, the timing we felt was restrictive 6am to 9am and the food was not good, most of it was cold and not much of it left. We arrived... More 

Helpful?
Thank Angela T
Liverpool, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

2nd time visiting here with friends . We are from liverpool & enjoy coming here. Had a meal , mine was full sheet ribs which was served in wooden box . Nice enough but was up through night rather ill . I would prefer my food served on a plate at least you know it is clean.

Helpful?
Thank fazlane
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your comments regarding how we present our food and we are naturally grateful for you taking the time to write your review. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team More 

Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We have left several reviews in this place, both good and bad!! This one very bad. Be very careful of the £1 you pay for a so called loyalty card! !!! "The tills are not working properly so you can't have your rewards, and you cannot even get ya quid back". Great customer service once again from what must be... More 

Helpful?
Thank KGG67

Travelers are raving about these Sunderland hotels

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

All staff cheery & happy to help with everything, bar staff were clearly well trained and made excellent cocktails. Great calzone in the Pizzeria, the hotel was clean tidy and well maintained. Met the operations manager Mr Dodgson who was helpful with any queries we had during our stay. Everywhere in the hotel there was a new eye catching twist... More 

Helpful?
Thank Rob C
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback and are pleased we we were able to impress you. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team More 

Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Christmas Day Lunch was like watching Kitchen Nightmares. I booked a table for 6 including 2 children and to say it was horrendous is putting it lightly. It started all good the starters came out but then it went down hill. The soup was really spicy, I like spice but this was taking the mick. After this was left we... More 

Helpful?
1 Thank MarkB006
Torquay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed two nights whilst attending family funeral. Booked Cosy Double and Twin Rooms - 113 & 112 on checkin. The Cosy double was very small with only one bedside cabinet and a ledge covering pipes in narrow gap at window side. Bathroom down 3 steps in a windowless cupboard. Twin good size and much better value for money. Trouble started... More 

Helpful?
2 Thank MrsK2
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review but I am however disappointed that on this occasion we did not meet your expectations. There are lots of options available to guests travelling to our hotel via booking agents and we would advise guests that is it not to always best to reserve the cheapest room available as we... More 

Leven, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a nice clean hotel with spacious rooms and comfortable beds. Food is basic but very reasonably priced. Portion sizes are good and serving staff are friendly. Drinks are also reasonably priced. A pint of Fosters cost me £2.50 which is at least £1.00 chaper than any other hotel I have stayed in. Well done to the Roker hotel.

Helpful?
Thank Sam L
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team More 

Sunderland, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow well what to say... a terrific two night sat New Year Eve and New Years day night. Great room, great service and the very best polite staff who could not do any more. The stay was planned around a New Year Eve party night which was great value for money with friendly and happy staff including the management team.... More 

Helpful?
Thank Jackie N
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We are working tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. That is the best reward my team can wish for. We look forward to your next visit and... More 

Newcastle, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

stayed for one night on a Saturday as we were attending a function at another hotel nearby but we have stayed before at the Roker and always enjoyed it. This time was no different check in was swift and efficient, we have a standard twin room which was more than adequate. Breakfast the following day was great it was a... More 

Helpful?
Thank MPW2873
TavistockHospitality, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is a great reward to all of us and the effort the team is putting in to improve our guests experience when staying with us. Our sincere thank you as we promise to continue to improve and therefore your comments are valuable and being looked upon. We look forward to your next visit and hopefully impress... More 

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