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BEST WESTERN Roker Hotel

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Roker Terrace, Sunderland SR6 9NB, England
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BEST WESTERN Roker Hotel
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BEST WESTERN Roker Hotel
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475 reviews from our community

Traveler rating
    182
    134
    65
    38
    56
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81
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Telford, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The interior of the restaurant was nice, sort of like a posh Wetherspoons. With the view of Roker's beach and lighthouse the place has potential to be a great restaurant. Contrasting the lovely view, the experience was terrible. We had to wait around 15 minutes for someone to take our order. We got tapas and cocktails. I cocktails finally came... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

Myself and six friends decided we would try this so called cocktail bar on Saturday night. The service was simply atrocious. We simply couldn't get served following the first drinks which we waited 15 minutes for. There seems to be no organisation what so ever. It looked like to many managers simply walking around while customers queued 4 deep at... More 

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Travelers are raving about these Sunderland hotels

Sunderland, United Kingdom
Top Contributor
144 reviews 144 reviews
31 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Visited the Poetic license bar with my friend the day before my Birthday for a few mocktails, have to say the service was great, the bar was most definitely in need of a serious overhaul and this was certainly achieved with the new quirky look, funky tables, accessories and decor, just what our sea front needed. The staff were very... More 

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Top Contributor
74 reviews 74 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed one night while on a tour of the UK and as hotels go this one is quite forgettable which in some ways is a good thing if your using it for work as there were no faults. Thanks for a nice stay! If there was anything of note to warrant returning I'd remember it but sadly it was just... More 

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Durham, United Kingdom
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This establishment has only been open as Poetic Licence for a short while. A group of us ate here one Friday evening and sadly, on the whole, wished we hadn't. Firstly, it is disappointing that it is not possible to book a table on a Friday evening, particularly as the place is so busy. We happened to be very fortunate... More 

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Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at the hotel twice now whilst travelling around for work Comfy hotel, really nice staff. Turn down service - lovely cake and a teddy bear! Also a nice thought to give a goody bag for onward journey. Restaurant upstairs has been refurbed and serves tasty food at a reasonable price. Would be happy to stay anytime.

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Derby, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed over a weekend. The hotel is comfortable and central. Food was very poor.Had the Italian steaks down stairs on the Friday night,couldn't get the course right for five out of the eight dining.The bill was deducted ,which was acceptable.but spoiled the evening.The following morning had to wait ages for our breakfast ,which duely arrived cold.Again did not pay.The management... More 

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Houghton-le-Spring, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We asked about the possibility to book a room for the day as somewhere to relax between day and evening, but at £40 for 4 hours, was cheaper £32.50 for overnight which we would have made the most and stayed overnight but the "cosy double" was to small for us was like a slightly large single. Was ideal for what... More 

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South Shields, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Visited crumbs tea room at 4.30pm today for a coffee and light bite realising it was probably nearing closing time so maybe we wouldn't be overly welcomed. However we were so impressed by the excellent service which was friendly and very professional. My daughter said her Caesar Salad was one of the nicest she has had. Hope your staff are... More 

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Teesside, England
Top Contributor
81 reviews 81 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here on a Saturday night a few weekends ago. Check in was OK, went for drinks and food in poetic licencse which was good before we went to our room. On entering this area we thought we where in for a good stay. Server, a older guy Italian I think was excellent. A credit to the hotel, also staff... More 

Was this review helpful? Yes 2
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