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Premier Inn Sunderland A19/A1231 Hotel

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Wessington Way | Castletown, Sunderland SR5 3HR, England
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1 room 1 adult
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Premier Inn Sunderland A19\/A1231 Hotel
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223 Reviews from our TripAdvisor Community

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Wrexham County, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Firstly the hotel we finally stayed in was good service although...I booked the original room online and even paid up front in order to make sure I got the room. The hotel had no parking outside and had to use the restaurant car park due to an extension being built, this was not a problem at first. When we got... More 

Review collected in partnership with premierinn.com

Helpful?
1 Thank christophern868
Penrith, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good quality rooms, clean and spacious. staff friendly and helpful only small problem is lack of disabled parking spaces at hotel entrance while work us being carried out. there are 4/5 available spaces but they were full for all of our stay with only one vehicle displaying a blue disabled parking badge. Perhaps staff should check as we were asked,... More 

Helpful?
Thank Caloush
Oxfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hotel as a premier in goes is fine, easy to get to and staff are friendly. However I paid £15 to upgrade to ultimate wifi and got ultimate let down. Made 3 calls to help desk who promise to fix issue and call back. 9 hours later I am still chasing and hotel staff not equipped to help. Apparently they... More 

Review collected in partnership with premierinn.com

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1 Thank Raym0nd1972
WhitbreadHotels, Online Customer Services at Premier Inn Sunderland A19/A1231 Hotel, responded to this review

Hi Raym0nd1972 Thanks for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and I'm really sorry your stay was less than relaxing. Your experience was far below our usual high standards and please be assured your feedback will be followed... More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at this hotel for a week whilst visiting family for Christmas. Upon arriving I was greeted by friendly and very helpful reception staff,to whom nothing seemed to be too much trouble.i had booked a twin room for myself and my son, and when I entered the room the twin beds were actually a double and a single. This... More 

Helpful?
Thank grah64
Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed January 4, 2016

We found that the overall experience first class .You get what you pay for but we found it far exceeded our expectations .The bed were first class .As we were only using the inn for extra beds we cannot comment on the food .However it looked great

Review collected in partnership with premierinn.com

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Thank Alan Q
Liverpool, United Kingdom
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

I've visited this hotel many times but this last time I was a tad disappointed There was no direct parking outside the main entrance as there was building work going on This meant parking in the nearby restaurant car park and walking through the restaurant with bags Not ideal and there was no warning that this may happen A little... More 

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Thank maccu50
Glasgow
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 23, 2015 via mobile

My wife and I stayed here for a couple of nights at the weekend. It's a Premier Inn so you know what you're going to get. It's about 3 miles from Sunderland town centre. Staff were friendly. The car park is a building site at the moment so if you're looking for a lie in or a wee siesta midweek... More 

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Thank Andy_F_Glasgow
Doncaster, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 18, 2015

This Premier Inn is out of the way but easy access to the area via the A19. The staff are so very helpful and friendly...The attached Brewers Fayre is good value for money, I would highly recommended it.

Helpful?
Thank Aland6000
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

I stayed for one night for a business trip and was pleasantly surprised. There was a very warm welcome and the staff were lovely. I ate in the pub attached and the food was pretty average but pretty much what you'd expect. The beer prices are roughly £3.80 per pint for those who are interested. I had the full breakfast... More 

Helpful?
Thank Etbl1000
Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed November 9, 2015

Receptionist was very welcoming and the room was spacious and classy! Very helpful when needing an extra key and cutlery for our takeaway. All appliances worked fine and I would definitely return and recommend.

Review collected in partnership with premierinn.com

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Thank OiCarden
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