I had an excellent relaxing stay at this hotel, my room was newly refurbished and I think we were one of the first stay in it! Excellent leisure facilities and service in the hotel made for a pleasant journey. Easy commute to both Newcastle and Sunderland made our family trip to the north-east memorable more

SMELLY ROOMS. no bar staff to be seen anywhere over The entier weekend had to wait aprox 35 mins for bar service . the pool was more like a big bath and was filthy..WE PAID 70 POUNDS PER NIGHT THIS DID NOT INCLUDE BREAKFAST THEIR ARE MANY MUCH MUCH BETTER HOTRLS AROUND newcastle for the same money . it is... more

We stayed in this hotel on night of 19th Sept as we had gone to the tyne area to compete in the Great North Run. We arrived about 8.30pm and the receptionist didn't seem to have record of our booking. The room was of very poor standard the ceiling above the bed was sagging and had been taped up to... more

Lovely staff, hotel was in need of modernisation but lot of refurbishment in quick progress. restuarant looks good. Rooms bit tired but clean- apparently refurb on a continuous basis. more

We arrived at the hotel and met the extremely helpful receptionist, who very politely explained to us that there was no record of our room booking. This was somewhat disturbing as we had pre-booked the room 2 months beforehand and been given verbal confirmation of our booking. Clearly future travellers should insist on getting confirmations in writing. We were given... more

How old fashioned is this hotel? The entrance is very nice, but walk through it and the restaurant looks like something out of the 70's with food and service to match! Dire. The rooms are just as bad. Very old fashioned, dusty and dark. The bathroom smelt musty and was not convinced it had been cleaned. I came up to... more

A very tired looking hotel, food poor selection, breakfast eggs were rubbery, only a third of restaurant in use, ceiling falling in where a water leak has taken place. Looks to be surviving on OAP coach trade. more

I found this hotel to be fine, but not much more. I stayed for one night and although the staff in general were helpful, the hotel really does need some modernising. The bathroom was clean, but the toilet had problems flushing and the shower head was very dodgy. For the price, which I found cheaper on the net, I really... more

Stayed here overnight with Naitonal holidays. the good bits - staff are friendly and tried their best to ensure guests were comfortable - food is nice, good choice and quality buffet breakfast, nice evening meal the bad bits - 3 of the seats in the steam room were broken so badly you couldnt sit down on them - swimming pool... more