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All 9 Sunderland hotels

The Pullman

Whitburn Road | Seaburn, Sunderland SR6 8AA, England
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Ranked #8 of 9 hotels in Sunderland
A recent review
5 of 5 stars reviewed 2 days ago
rack1986 Durham, United Kingdom
  • Reviews (61)
  • Photos (21)
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61 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Durham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had my wedding at the Pullman last weekend and I can say it was absolutely perfect from start to finish, Simon can't do enough to help the rooms were spotless, spacious and the beds were fab, and the food is a*

Was this review helpful? Yes 4
Sunderland, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I visited the Pullman today for afternoon tea with my mum and little girl. This was a very pleasant experience. Staff went out of there way to make sure we enjoyed our experience. I used a voucher from living social and it was very good value for money! The selection was very nice and all very tasty! I ordered an... More

Was this review helpful? Yes 2
2 reviews
2 of 5 stars Reviewed 2 weeks ago

my young daughter and myself booked for afternoon tea this afternoon after seeing it advertised a few weeks ago in the sunderland echo. the staff were pleasant enough and courteous but the tea was a disappointment. i asked for a black coffee for myself which was ok. my young daughter wanted a soft drink and we were advised that the... More

Was this review helpful? Yes
Consett, Co Durham
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I attended a wedding here at the end of July with my wife and two young boys along with several of my family, and we stayed overnight. Booking - I made several calls to book 2 family rooms and a twin room in March 2014 for the wedding in July, and on two occasions I was told the person who... More

Was this review helpful? Yes 6
Stockton-on-Tees, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed at the Pullman last night complete waste of money. Room not boutique as described on web site room quiet basic at best and smelt quiet musty.No restaurant for food as the new chef didn't start till today and breakfast was just awful. The train carriage is the main selling point but that's it I would not recommend this hotel... More

Was this review helpful? Yes 1
London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is my worst hotel experience ever. Do not believe any of the promotional material - the hotel is not "boutique", the rooms do not get serviced. The service was awful, if even there - just full of excuses rather than any sort of "proffesionalism" the website claims to give (yes they did spell it like that...). The reception was... More

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at the Pullman along with other family members for a wedding, the reception was fine, although at times disorganised. I could deal with that but the accommodation left something to be desired. We stayed in room one with our twin girls. The floor was so dirty we couldn't let me run around the room, we were too paranoid... More

Was this review helpful? Yes 1
Hobart, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 20, 2014

Basic motel accomodation.Nice spot on waterfront. Walking distance to supermarket. 10 minute walk to train.Nice restaurant in old orient express rail carriage. Car parking available at door. Staff very friendly and helpful.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 13, 2014

Had our wedding here, rubbish during the day, evening do was OK. Compliments to the bar staff on the night. Several problems with daytime event, ranging from no champagne, waiting staff swearing & fighting in front of guests to the manager being drunk. Management extremely rude the following day, basically acting like nothing had went on, only managed to speak... More

Was this review helpful? Yes 6
Top Contributor
59 reviews 59 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed July 13, 2014

I have been to Platform 5 (the bar onsite) a couple of times for food and drinks and it was lovely, so when a friend invited me to her wedding here in May 2014 I thought great, it's going to be lovely. DO NOT HOLD A FUNCTION HERE, ESPECIALLY A WEDDING! It was the worst organization ever. The guests had... More

Was this review helpful? Yes 7
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Additional Information about The Pullman

Address: Whitburn Road | Seaburn, Sunderland SR6 8AA, England
Location: United Kingdom > England > Tyne and Wear > Sunderland
Price Range (Based on Average Rates): $
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Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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