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Mercure Caen Cote de Nacre

4.0 of 5 2 Place Boston | Citis, 14200 Herouville Saint Clair, France
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Mercure Caen Cote de Nacre
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Mercure Caen Cote de Nacre
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179 reviews from our community

Traveler rating
    40
    103
    27
    5
    4
See reviews for
31
71
18
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2015

Good location, friendly English speaking Staff, quite new rooms, good breakfast - for vacation to visit the beaches the perfect location. For a mercure hotel positive outstanding. Only minor room for improvement e.g. bottle of water was missing in the room (was part of the booked package) or the coffee got not refilled in the room the second day.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
120 reviews 120 reviews
36 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 16, 2014

I stayed at this hotel for only one night so my opinion is very limited. I was with a group and we all ate in there for dinner and for breakfast. The dinner was not nice....chicken was dry and tasteless, salad bar was a joke, and not really worth my valuable time. The mashed potatoes were good and atmosphere was... More 

Was this review helpful? Yes 1
Philadelphia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014

I got in late on a Saturday night after a full day of travel from Germany. When checking-in, the staff member was nice enough to ask me if I had eaten. The kitchen had shut down, but he arranged to have an excellent chicken salad brought to my room. I appreciated his consideration. The restaurant staff readily remembered me and... More 

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BOSTON14200, General Manager at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Salisbury
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 1, 2014

This hotel was really full and busy last week, (and will be this week too) being home to Team GBR at the World Equestrian Games. The hotel is very close to the tram stop to take you into town and there is a massive Carrefour hypermarket within walking distance. When we arrived on Sunday it was slightly chaotic, clearly the... More 

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BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Sydney, Australia
Top Contributor
277 reviews 277 reviews
38 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed July 12, 2014

We recently stayed here as part of a tour group. The rooms were clean, decent size and typical of the Mercure brand. Breakfast was ok, dinner was not. Turkey was hit and miss - some undercooked and some dry. The best part of the meal was dessert.

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BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

North Devon
Top Contributor
77 reviews 77 reviews
60 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed June 12, 2014

We stayed here for one night travelling around from the U.K. with our dog. Room was pleasant. Very small bath towels. Food was not very good and there was no vegetarian except for salad. Very noisy with coach parties in and out of their rooms very early morning.

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BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in... More 

Paradise CA
Top Contributor
58 reviews 58 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 24, 2014

We stayed here in April, 2014 and had a very comfortable, spacious, clean room. The downside for us, however, was the breakfast - very slow to refill food and not enough table set for amount of diners ...food just okay.

Was this review helpful? Yes 2
BOSTON14200, DIRECTEUR at Mercure Caen Cote de Nacre, responded to this review

Good afternoon, We acknowledge receipt of your comments. We inform you that changes have been made accordingly so that guests no longer encounter this problem. Yours sincerely. More 

Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 28, 2014

We arrived at 6pm after a 10 hour drive from Switzerland, to be informed that the bar and restaurant were both closed and wouldn't be open that evening. No apologies or explanation. We therefore had to get back in the car and drive around Caen looking for a restaurant - not ideal after such a long journey. I booked this... More 

Was this review helpful? Yes 1
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, We apologize for the annoyance that you encountered upon your stay in our hotel. We feel sorry to read that you were not served any meal as we have an alternative offer that should have been presented to you. We hope that we will have the pleasure to welcome you some other time. Yours sincerely. More 

Brisbane
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 13, 2013

Stayed for 1 night 14 Aug, 203 as part of Cosmos Grand Tour of France. Room was large and very nicely decorated. Bathroom was also large and very well equipped and organised. Everything was extremely clean. Tea & coffee making facilities were available, which I know is not common in European countries, so we were pretty happy about that! Dinner... More 

Was this review helpful? Yes 2
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

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Additional Information about Mercure Caen Cote de Nacre

Address: 2 Place Boston | Citis, 14200 Herouville Saint Clair, France
Location: France > Normandy > Basse-Normandie > Calvados > Herouville Saint Clair
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Caen Cote de Nacre 4*
Number of rooms: 88
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Also Known As:
Mercure Caen Cote De Nacre Hotel Herouville Saint Clair
Mercure Herouville Saint Clair

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