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All 5 Herouville Saint Clair hotels

Mercure Caen Cote de Nacre

4.0 of 5 Hotel   |   2 Place Boston | Citis, 14200 Herouville Saint Clair, France
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Mercure Caen Cote de Nacre
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A recent review
3 of 5 stars reviewed 1 week ago
taber Vancouver, Canada
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176 reviews from our community

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    27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Top Contributor
101 reviews 101 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for only one night so my opinion is very limited. I was with a group and we all ate in there for dinner and for breakfast. The dinner was not nice....chicken was dry and tasteless, salad bar was a joke, and not really worth my valuable time. The mashed potatoes were good and atmosphere was... More

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Philadelphia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014

I got in late on a Saturday night after a full day of travel from Germany. When checking-in, the staff member was nice enough to ask me if I had eaten. The kitchen had shut down, but he arranged to have an excellent chicken salad brought to my room. I appreciated his consideration. The restaurant staff readily remembered me and... More

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BOSTON14200, General Manager at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Salisbury
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 1, 2014

This hotel was really full and busy last week, (and will be this week too) being home to Team GBR at the World Equestrian Games. The hotel is very close to the tram stop to take you into town and there is a massive Carrefour hypermarket within walking distance. When we arrived on Sunday it was slightly chaotic, clearly the... More

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BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Sydney, Australia
Top Contributor
261 reviews 261 reviews
38 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed July 12, 2014

We recently stayed here as part of a tour group. The rooms were clean, decent size and typical of the Mercure brand. Breakfast was ok, dinner was not. Turkey was hit and miss - some undercooked and some dry. The best part of the meal was dessert.

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BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

North Devon
Top Contributor
77 reviews 77 reviews
60 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 12, 2014

We stayed here for one night travelling around from the U.K. with our dog. Room was pleasant. Very small bath towels. Food was not very good and there was no vegetarian except for salad. Very noisy with coach parties in and out of their rooms very early morning.

Was this review helpful? Yes
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in... More

Paradise CA
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 24, 2014

We stayed here in April, 2014 and had a very comfortable, spacious, clean room. The downside for us, however, was the breakfast - very slow to refill food and not enough table set for amount of diners ...food just okay.

Was this review helpful? Yes 2
BOSTON14200, DIRECTEUR at Mercure Caen Cote de Nacre, responded to this review

Good afternoon, We acknowledge receipt of your comments. We inform you that changes have been made accordingly so that guests no longer encounter this problem. Yours sincerely. More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 28, 2014

We arrived at 6pm after a 10 hour drive from Switzerland, to be informed that the bar and restaurant were both closed and wouldn't be open that evening. No apologies or explanation. We therefore had to get back in the car and drive around Caen looking for a restaurant - not ideal after such a long journey. I booked this... More

Was this review helpful? Yes 1
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, We apologize for the annoyance that you encountered upon your stay in our hotel. We feel sorry to read that you were not served any meal as we have an alternative offer that should have been presented to you. We hope that we will have the pleasure to welcome you some other time. Yours sincerely. More

Brisbane
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 13, 2013

Stayed for 1 night 14 Aug, 203 as part of Cosmos Grand Tour of France. Room was large and very nicely decorated. Bathroom was also large and very well equipped and organised. Everything was extremely clean. Tea & coffee making facilities were available, which I know is not common in European countries, so we were pretty happy about that! Dinner... More

Was this review helpful? Yes 1
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Wales Uk
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 5, 2013

This hotel is on the north side of Caen, well placed for exploring the invasion beaches, castles and other historic sites, although access from the south during busy periods is slow.. Our room seemed to have been fairly recently redecorated and was comfortable and not cramped. The staff were very helpful and friendly. We ate dinner in the restaurant twice... More

Was this review helpful? Yes
BOSTON14200, Directeur at Mercure Caen Cote de Nacre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

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Additional Information about Mercure Caen Cote de Nacre

Address: 2 Place Boston | Citis, 14200 Herouville Saint Clair, France
Location: France > Normandy > Basse-Normandie > Calvados > Herouville Saint Clair
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Caen Cote de Nacre 4*
Number of rooms: 88
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Also Known As:
Mercure Caen Cote De Nacre Hotel Herouville Saint Clair
Mercure Herouville Saint Clair

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