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Hilton Paris Charles de Gaulle Airport

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Roissypole, Rue de Rome, BP16461, 95708 Tremblay-En-France, France
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Hilton Paris Charles de Gaulle Airport
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1,827 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Paris Charles de Gaulle Airport
See the most recent reviews
Red Wing, Minnesota
1 review
1 of 5 stars Reviewed April 11, 2013

advertised as being AT the airport--it is not AT the airport; but several miles, and in our case, a 45 minute ride in a crowded shuttle with a hostile, angry driver. much of the staff were hostile, unresponsive, or downright mean. advertises free wifi--there is only free wifi in the bar area--not helpful if you actually want to work. This... More 

Was this review helpful? Yes
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear Chris M, Thank you for joining TripAdvisor to post a review of our hotel. Having reviewed your comments, it was very disappointing to see that you left the hotel dissatisfied. We do our best to ensure that each of our guest's time in the hotel is exceptional, and sincerely apologise for any inconvenience which may have marred your stay.... More 

Bremerton, WA
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 11, 2013

A short tram ride from the main baggage areas and terminals, this hotel offers a good nights rest before travelling onward. 19 euro per person round trip train ticket into the heart of Paris if one wishes to do that. Bus tickets are cheaper but traffic can easily make the trip into the city arduous. A small Executive Lounge for... More 

Was this review helpful? Yes 1
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear boomer165, Thank you for taking the time to fill out a review on Trip Advisor. I was pleased to read that you enjoyed one of our Executive Rooms and our location was to your liking. Our Brand new Executive Lounge is indeed now open on the ground floor. We can ensure we deliver a higher quality of food and... More 

Mount Airy, Maryland
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 8, 2013

This hotel is convenient. It is also clean. On the other hand, the people are a little uppity, they charge you for every little thing, and the food is only average. We spent one night there before catching an early morning flight. For that, it's fine, but I didn't feel especially welcome.

Was this review helpful? Yes 1
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear PennyNS, Thank you for taking the time to post a review following your recent stay with us. I appreciate your constructive feedback, and there certainly some positives and negatives to take away from your comments. We shall by all means take your comments on board, and as always, I embrace all of the feedback received as it is only... More 

Taipei, Taiwan
Level Contributor
94 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed April 6, 2013

The hotel is located minutes walk from CDGVAL (airport monorail) of Terminal 3. Turn right after exiting the station and walk toward the exit where the public restroom is. It’s another couple of minutes walk from the terminal to get to the hotel. There is cover from rain on the walk way until the last 50 yards or so, but... More 

Was this review helpful? Yes 2
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear TP2WXC, Thank you for taking the time to post a review following your recent stay with us. Overall, a fairly satisfactory experience for you, however I am slightly disappointed that we did not exceed your expectations due to the slow service mentioned at check-out. Rest assured I have shared your feedback with our Front Office Manager who shall address... More 

Sydney
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 5, 2013

We have stayed here before and have never been disappointed. There is nothing special about the hotel but it all works. The staff are very helpful and accommodating given how busy they are with the constant turnover of guests. This time we ate in the restaurant and were very pleasantly surprised. The quality of the food and service was excellent.... More 

Was this review helpful? Yes 1
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear foolonthehill, Thank you for taking the time to post a review following your recent stay with us. I am happy to read that your stay was a pleasure, and we look forward to welcoming back to the Hilton Paris CDG Airport again in the near future. Kind regards, Alison Palin More 

London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 5, 2013

I stayed in this hotel a the end of March and beginning of April on business. The first occasion I was unimpressed with the cleanliness of the room I was given. There was long black hair in the bed, lots of long black hair in the plug hole of the shower cubicle, the coffee making area was dirty and the... More 

Was this review helpful? Yes 2
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear barefoot82 , Thank you for taking the time to post a review on TripAdvisor. I was most disappointed to learn of the various issues you experienced during your stay and have shared your feedback with the Executive Housekeeper. Some of the concerns which you have raised are unacceptable and have been addressed immediately. This does not reflect the usual... More 

Wilkes-Barre, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 28, 2013

First of all this hotel has all of the amenities you would expect from a Hilton. It appears fairly new, the rooms are spotless and spacious and quiet. Upon arriving at CDG it is not very clear where to find the hotel bus shuttle or the train to take you to the hotel. Perhaps this Hilton could include that information... More 

Was this review helpful? Yes
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear Daisy1225, We would like to thank you for taking the time to let us have your impressions about your visit at the Hilton Paris CDG Airport. I am delighted to read the positive comments you express about your experience at our property and I would like to sincerely thank you for it. However, we regret that we did not... More 

Houston, TX
Level Contributor
253 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 1,911 helpful votes
4 of 5 stars Reviewed March 24, 2013

We recently here for a night compliments of United Airlines who cancelled our flight back to the US. I would never have chosen to stay here but this was all that United offered. (We normally stay at the Sheraton in Terminal 2 when we have an early morning flight.) However, we were pleasantly surprised with most everything about the Hilton... More 

Was this review helpful? Yes 3
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear Jemimagold, Thank you very much for your visit to our property, even though it was not planned! We are glad you enjoyed our location and amenities, and would also like to apologize if some of our services did not meet your expectations. We have duly noted your feedback regarding the service at breakfast. Be sure it will be forwarded... More 

Edinburgh
Level Contributor
59 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

Really appreciated that this hotel cAn be reached from any terminal by taking the CDGval. I arrived in after midnight on a delayed flight and I was glad I didn't have to wait for a shuttle bus that might or might not have arrived. Hotel itself is ok. Was upgraded to a larger room but no note was taken of... More 

Was this review helpful? Yes 1
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear sjh2311, Thank you very much for your recent stay with us and you very extensive feedback about your experience. We highly appreciate that you share your impressions with us and this will allow us to follow up on all different points. Of course, we are pleased that you have had an overall positive experience and that you allow us... More 

Moscow
Level Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed March 22, 2013

Hotel is not new (need some refurbishment), but very good location after busy day in Paris to spend a night if you have very early flight (my flight was at 6.45 am), so you don’t need to get up at 3am. Rooms are large, reception staff is very polite (even propose me breakfast for take away, as it was paid).... More 

Was this review helpful? Yes 1
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review

Dear RussGuy, Thank you for sharing your feedback in regards to your recent stay with us. We were delighted that you were able to enjoy a good experience as we are always striving to ensure we deliver exceptional service and enriching experiences. We appreciate the constructive feedback that you have provided, and rest assured I shall share all of your... More 

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