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Novotel Paris Rueil Malmaison

21 Ave Edouard Belin | Reuil sur Seine, 92566 Rueil-Malmaison, France
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Novotel Paris Rueil Malmaison
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Novotel Paris Rueil Malmaison
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266 reviews from our community

Traveler rating
    62
    143
    46
    12
    3
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60
69
11
107
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
107 reviews 107 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stay here often and was very disappointed this time. The air conditioning had not been activated throughout the hotel and the rooms were intensely hot. No sleep at all for many guests. In addition the service at the bar was non existent. Waited over half an hour for someone to arrive and ask what I wanted and then it... More 

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Swansea, United Kingdom
Top Contributor
190 reviews 190 reviews
48 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is in an excellent location - a few minutes by RER from La Defence and a few more minutes to the centre. The entrance to the car park is not well signposted until you're at the car park and then the sign is unmissable. The entrance to the car park is tricky if you have a big car.... More 

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Wrightstown, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

I was traveling for business - this was the perfect location to walk to the office. The hotel was great - bright, clean, dining room & bar. Very close to the train station. Room was perfect. The best people at the front desk for check in & check out. They were very caring & helpful.

Was this review helpful? Yes 1
JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review
Google Translation

Cher Client, C'est avec grand plaisir que toute l'équipe de Novotel Paris Rueil-Malmaison a lu votre commentaire. Votre satisfaction nous... More 

Derby, United Kingdom
Top Contributor
108 reviews 108 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed April 14, 2015

We stayed as a family for the evening as a stopover before heading back to the UK from the South of France. We found the reception desk to be very helpful and spoke excellent English, even though I could have got by with broken French. The family room was more than adequate with extra beds being put out for our... More 

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JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review

Dear Sir, Madam, All our team would like to thank you for choosing Novotel for your trip to Rueil-Malmaison. We are very happy that the services of our hotel made your stay a pleasant one. Your satisfaction is our greater reward. Regards, Jacques More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 10, 2015

For a hotel where you pay more than 200€ per night I would expect an exquisite service and that is far from being the case of this hotel. Poor English speakers at the reception at night, arrogant actitud, no willing to work. At the checkout (very early in the morning) I almost had to beg for getting removed from the... More 

Was this review helpful? Yes 1
JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review
Google Translation

Cher Client, Nous vous remercions d’avoir pris le temps de nous faire part de vos observations. Un hôtel se défini... More 

Leicester
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2015

This hotel is situated on the outskirts of Paris but only 200 metres from the metro .It takes approximately 15 minutes to Charles de Gaulle station for the Champs Elysee or Change to the Eifel Tower . Around the hotel you have got various bars and restaurant . The hotel rooms are very clean spacious and modern

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JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review

Dear Client, Thank you very much for your nice comment. We look forward to welcome you again at Novotel Rueil Malmaison. Best regards More 

Grenoble, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 13, 2015

I've stayed several time in this hotel. Rooms are large, video films are free. So it's fine for the rooms and the night. But I've seen service level decrease. Latest example : Last time, my TV wasn't working. And when I called 2424 "our mission, your satisfaction", the lady at reception desk told me she was alone and couldn't come... More 

Was this review helpful? Yes 1
JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review

Dear Client, I am sorry that your stay was not up to your expectations and you have pointed some shortcomings. I can assure you that I shared your feedback with my teams so that we can correct and improve the quality of the services we deliver. I do hope that, despite these inconveniences, I will be able to welcome you... More 

Carmel, Indiana
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 11, 2015 via mobile

Stayed here for business. The lounge area and meeting rooms were well appointed. The rooms, not so much. There was a nice set up for breakfast. I was part of a group for lunch and dinner and was not impressed with their offerings - it was just ok.

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JACQUES P, Directeur général at Novotel Paris Rueil Malmaison, responded to this review

Dear guest, We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one... More 

Winnipeg, Manitoba
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 22, 2015

We just got back from Paris after being there the week of Feb. 15th 2015. We stayed at this Novotel for 5 nights and were very pleased with the hotel. The front desk staff was very helpful the couple of times we had questions. The hotel is very easy to find from the Rueil Malmaison RER station. However, be warned... More 

Was this review helpful? Yes 2
FREDERIC B, Directeur général at Novotel Paris Rueil Malmaison, responded to this review

Dear Client, It was a pleasure to read your comment concerning your stay at Novotel Rueil Malmaison. Indeed only the experience of our guests allows us to evaluate ans correct our services. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward... More 

London
Contributor
11 reviews 11 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 3, 2015

Very business like hotel. Good location for offices. My non smoking room smelt of smoke and breakfast was poor with a lot of dishes empty. Also very long queues at reception. Despite smell room ok but basic. I would stay here again but more because of a lack of other options I'm aware of.

Was this review helpful? Yes 1
FREDERIC B, Directeur général at Novotel Paris Rueil Malmaison, responded to this review
Google Translation

Cher Client, Nous vous remercions d'avoir pris le temps de faire part de votre avis concernant notre établissement. Nous sommes... More 

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