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Chiflika Palace Hotel Resort & SPA Zeus International

Troyan Municipality, Chiflik 5600, Bulgaria (Formerly Hotel Venika Palace)
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Chiflika Palace Hotel Resort & SPA Zeus International
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Chiflika Palace Hotel Resort & SPA Zeus International
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17 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sofia, Grad Sofiya, Bulgaria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Avoid this hotel. It needs new management, new staff, serious renovation. Don't be fooled by the 4 star rating - it doesn't deserve even 2. Terrible value for money. Rooms - spacious, but dirty, especially the bathrooms. Mold and black sponge around the sink, moisture stains on the ceiling, rusty and broken accessories. Spider webs everywhere. No A/C. Hallways and... More 

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Sofia, Bulgaria
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Poor service and food. Rooms are not clear and some of the furniture is outworn. Rooms were not ready for check-in in 5 PM. Personnel is not enough and even the parking spaces were neglected. The only + is that the nature around is beautiful.

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Travelers are raving about these Chiflik hotels

Plovdiv Province, Bulgaria
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

The hotel, the staff, the location-everything was on the required level and even above.The room was spacious and clean, food was well cooked and really delicious. Price was also very competitive. Definitely will visit it again and recommend to my friends.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 1, 2015

I'm here today and the service at this hotel is ridiculous. We went for dinner tonight and the staff at the restaurant was so ignorant, the food was awful. It was also the same situation at lunch time. The waiter took our starter plates and cutlery and then didn't set the table for main course. We waited for about 30... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 17, 2015

For the money we gave, we have expected more. For the same amount we could have stayed in much better hotel. In my opinion 80 euro for two nights is fair price, but I have paid much more. The hotel is not clean enough - especially the pools. It seem they weren't cleaned for years. The internet is free, but... More 

Was this review helpful? Yes 1
Vassil I, General Manager at Chiflika Palace Hotel Resort & SPA Zeus International, responded to this review

Dear Guest Thank you very much for taking the time to share your comments regarding your stay at the Chiflika Palace Resort and Spa. Please allow me to express my sincerest apologies for the challenges you encountered during your stay with us. I have brought your comments to the attention of respective departments and actions will be taken to improve... More 

Sofia, Bulgaria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 13, 2015

I am sitting here at the reception for over an hour now with a suite that is still not ready for check-in! My husbant made me a surprise for St. Valentine's day at this hotel which we checked out last time we visited Chiflika. Good looking place with amenities that we are still not able to use as our suite... More 

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Sofia, Bulgaria
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 26, 2014

Worst thing - please change the name everywhere, as people don't know where are they going. The new name is 'Chiflika Palace Hotel Resort and Spa'. The hotel is situated at an amazing place. Balconies are perfect. Rooms are also super, but in mine there were some little things not in order probably because the hotel was all full the... More 

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Pleven, Bulgaria
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel has a perfect location - in the middle of Balkan Mountains. The view from the balconies is great. Very quite, very green, very calming atmosphere. The hotel is big, with many rooms. The rooms are spacious, with big comfortable beds. There are all necessary things for a good rest. But ... the hotel has bad maintenance. The walls... More 

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Veliko Tarnovo, Veliko Turnovo, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2014

The first impression driving along Chiflika place - fabulous nature, magnificent place, woods ... The first impression about Venika palace - had been the best place long, long ago. First of all the name of the hotel is no more Venika palace for already 2 years, as we understood from one of the clerks here. Where's the Management of the... More 

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Varna, Bulgaria
1 review
2 of 5 stars Reviewed April 10, 2013

Not even three. I blame myself because I miss to check all the reviews here before booking, especially the Sarnela's. Lets start from the beginning. We arrived noon time, and i was expecting check in at 1300. Unfortunately You can check in at this hotel from 1400 - this information is not shown on their website, and nobody tells me... More 

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