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Chiflika Palace Hotel Resort & SPA Zeus International

Troyan Municipality, Chiflik 5600, Bulgaria (Formerly Hotel Venika Palace)
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Chiflika Palace Hotel Resort & SPA Zeus International
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Chiflika Palace Hotel Resort & SPA Zeus International
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed March 1, 2015

I'm here today and the service at this hotel is ridiculous. We went for dinner tonight and the staff at the restaurant was so ignorant, the food was awful. It was also the same situation at lunch time. The waiter took our starter plates and cutlery and then didn't set the table for main course. We waited for about 30... More 

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4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed February 17, 2015

For the money we gave, we have expected more. For the same amount we could have stayed in much better hotel. In my opinion 80 euro for two nights is fair price, but I have paid much more. The hotel is not clean enough - especially the pools. It seem they weren't cleaned for years. The internet is free, but... More 

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Vassil I, General Manager at Chiflika Palace Hotel Resort & SPA Zeus International, responded to this review

Dear Guest Thank you very much for taking the time to share your comments regarding your stay at the Chiflika Palace Resort and Spa. Please allow me to express my sincerest apologies for the challenges you encountered during your stay with us. I have brought your comments to the attention of respective departments and actions will be taken to improve... More 

Travelers are raving about these Chiflik hotels

Sofia, Bulgaria
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 13, 2015

I am sitting here at the reception for over an hour now with a suite that is still not ready for check-in! My husbant made me a surprise for St. Valentine's day at this hotel which we checked out last time we visited Chiflika. Good looking place with amenities that we are still not able to use as our suite... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 26, 2014

Worst thing - please change the name everywhere, as people don't know where are they going. The new name is 'Chiflika Palace Hotel Resort and Spa'. The hotel is situated at an amazing place. Balconies are perfect. Rooms are also super, but in mine there were some little things not in order probably because the hotel was all full the... More 

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Pleven, Bulgaria
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel has a perfect location - in the middle of Balkan Mountains. The view from the balconies is great. Very quite, very green, very calming atmosphere. The hotel is big, with many rooms. The rooms are spacious, with big comfortable beds. There are all necessary things for a good rest. But ... the hotel has bad maintenance. The walls... More 

Was this review helpful? Yes 1
Veliko Tarnovo, Veliko Turnovo, Bulgaria
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 11, 2014

The first impression driving along Chiflika place - fabulous nature, magnificent place, woods ... The first impression about Venika palace - had been the best place long, long ago. First of all the name of the hotel is no more Venika palace for already 2 years, as we understood from one of the clerks here. Where's the Management of the... More 

Was this review helpful? Yes 1
Varna, Bulgaria
1 review
2 of 5 stars Reviewed April 10, 2013

Not even three. I blame myself because I miss to check all the reviews here before booking, especially the Sarnela's. Lets start from the beginning. We arrived noon time, and i was expecting check in at 1300. Unfortunately You can check in at this hotel from 1400 - this information is not shown on their website, and nobody tells me... More 

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Veliko Turnovo, Bulgaria
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 27, 2013

We spent 4 days at the Venika Palace in November. The hotel had been recommended by a couple of our family friends and we had tried to make a reservation before, but no success. Finally, in November we were able to do it and off we went. The room was OK although the third adult (our 16-year-old daughter) was put... More 

Was this review helpful? Yes 2
Sofia, Bulgaria
Contributor
18 reviews 18 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 17, 2013

We`ve been there with friends - 2 couples in total - without children. It was the first winter of the hotel, it was brand new and empty. We were among the few guests at that moment. The only good thing about the hotel was the indoor swimming pool with warm water (but not warm enough to stay for long). There... More 

Was this review helpful? Yes 1
Bucharest
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 23, 2013

We spent a winter week-end in Venika Palace. Of course, the hot interior pool is wonderful and, if you're courageous enough, you can take a hot bath outside even during the winter or the night. Our 4 yera old daughter was happy to spend hours in the water.The food also was very good, with rich breakfasts and tasteful salads. But... More 

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