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The Oak Tree Inn, Helperby

Certificate of Excellence
Raskelf Road, Helperby YO61 2PH, England
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Best prices for: 1 room 1 guest
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The Oak Tree Inn, Helperby
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The Oak Tree Inn, Helperby
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190 reviews from our community

Traveler rating
    141
    28
    12
    9
    0
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17
113
1
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (190)
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    (50)
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    (55)
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Thirsk
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first visit to The Oak Tree Inn in Helperby. We stop for a lunch time meal. My first impression was that the pub was very well renovated. The beer was excellent and the menu looked very good. It was mainly a grill with a good selection of steaks and burgers. My wife had beer batter fish and... More 

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sheffield
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked to stay for just one night as we were having a day in York and wanted to make it more of a treat for my birthday. We have previously stayed at another inn in the chain The Carpenter's Arms so we knew standards were going to be high. We arrived late afternoon and were welcomed and shown our room... More 

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N Yorks
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived very late for dinner today about 3 (thanks to the detour due to the bridge been under repair), the very friendly bar staff checked with the chef who thankfully was more than willing to fit our party in. Everyone (especially Jupiter the Great Dane) was made to feel very welcome and the service couldn't have been better. The... More 

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Stockton-on-Tees, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in The Oak Room which was spacious and very well appointed. Food in the restaurant and at breakfast was of high quality. Staff very friendly and helpful............we will definitely return.

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Barnsley, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was our second visit and we had high expectations. On arriving we were ealry and apologised but we were told we would be in "the garden room" but it was not ready so we headed out to Castle Howard. On returning we were allocated the "walnut room" needless to say there was no garden in sight. The en-suite was... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

Arrived at lunchtime had lunch which was super - Hubby had fish and chips which is rare for him and he said they were exceptional . Stayed in Oak the room was beautiful /spotless / quiet . A big thank you to Faye/Claire/Millie and Debs. Evening meal exceptional also - Breakfast was super too . You should be very proud... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Dear Sarah W Thank you for your lovely review! We are delighted you enjoyed your stay, and that Mr W enjoyed his Fish & Chips so... I really love the rustic style of the skin on chips too! Hope you're now enjoying the Easter sunshine. Take good care, hope to see you again. Best regards Debs More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Have been a regular at the Oak tree since it opened and have always highly rated & recommended it. My recent visit this week however there appears to have been a change of staff, the new staff were quite abrupt verging on rude, far from the welcoming friendly faces that we are used to seeing. Atmosphere was just not the... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Thank you for taking the time to write, I am both disappointed and surprised to read that you experienced poor and rude service. As you know this is not the standard for the Oak Tree Inn, the team have always prided ourselves on being friendly and being guest and team focussed. I would be pleased to speak with you directly... More 

NW England
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

By far the best experience of staying in a local Inn/Pub I have had for many a year. Great location, great building, fantastic room.....with Jacuzzi bath. Really warm welcome from the staff and once down for dinner the experience got better. Waiting staff were ready with recommendations, and they did not let me down. The Shepherds Pie is to die... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Dear Phil We are thrilled you enjoyed your visit, and especially that you experienced excellent customer service from our Supervisor Beverley. She is a real trouper and was thrilled to read that you had enjoyed her excellent customer care. I had the Shepherds pie for lunch last week and it's great isn't it! Looking forward to seeing you again, thank... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

Just got home from the best Mother's Day meal we could have hoped for....first time we have been to the oak tree and from the first minute of arrival we couldn't have been made to feel more welcome...we were very lucky to be given the private dining area upstairs which was fantastic...we have two small children and it's always a... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Couldn't have asked for a better review - and we are thrilled to have made the day special for you and your family... the little ones were adorable, and we are pleased they were able to play in safety whilst you enjoyed lunch. Looking forward to seeing you all again soon. Best regards Deborah More 

Ripponden, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 24, 2015

We booked this hotel as a last minute break with no children. We arrived to one of the best welcomes that you could want. The manager was extremely friendly and showed us round the hotel. The room was amazing with a beautiful wine glass chandelier. The room had some lovely features including a cafetière and fresh local coffee. The food... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Fantastic! The first of our 5 standards of excellent customer service is a 'warm welcome' and we are thrilled you experienced this from the great example set by the manager. Thank you for taking the time to post your feedback, looking forward to seeing you again soon! (great reviewer name by the way!) Kind regards Deborah More 

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