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The Oak Tree Inn, Helperby

Certificate of Excellence
Raskelf Road, Helperby YO61 2PH, England
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The Oak Tree Inn, Helperby
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The Oak Tree Inn, Helperby
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184 reviews from our community

Traveler rating
    137
    27
    11
    9
    0
See reviews for
16
108
1
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Have been a regular at the Oak tree since it opened and have always highly rated & recommended it. My recent visit this week however there appears to have been a change of staff, the new staff were quite abrupt verging on rude, far from the welcoming friendly faces that we are used to seeing. Atmosphere was just not the... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Thank you for taking the time to write, I am both disappointed and surprised to read that you experienced poor and rude service. As you know this is not the standard for the Oak Tree Inn, the team have always prided ourselves on being friendly and being guest and team focussed. I would be pleased to speak with you directly... More 

NW England
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

By far the best experience of staying in a local Inn/Pub I have had for many a year. Great location, great building, fantastic room.....with Jacuzzi bath. Really warm welcome from the staff and once down for dinner the experience got better. Waiting staff were ready with recommendations, and they did not let me down. The Shepherds Pie is to die... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Dear Phil We are thrilled you enjoyed your visit, and especially that you experienced excellent customer service from our Supervisor Beverley. She is a real trouper and was thrilled to read that you had enjoyed her excellent customer care. I had the Shepherds pie for lunch last week and it's great isn't it! Looking forward to seeing you again, thank... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just got home from the best Mother's Day meal we could have hoped for....first time we have been to the oak tree and from the first minute of arrival we couldn't have been made to feel more welcome...we were very lucky to be given the private dining area upstairs which was fantastic...we have two small children and it's always a... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Couldn't have asked for a better review - and we are thrilled to have made the day special for you and your family... the little ones were adorable, and we are pleased they were able to play in safety whilst you enjoyed lunch. Looking forward to seeing you all again soon. Best regards Deborah More 

Ripponden, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

We booked this hotel as a last minute break with no children. We arrived to one of the best welcomes that you could want. The manager was extremely friendly and showed us round the hotel. The room was amazing with a beautiful wine glass chandelier. The room had some lovely features including a cafetière and fresh local coffee. The food... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Fantastic! The first of our 5 standards of excellent customer service is a 'warm welcome' and we are thrilled you experienced this from the great example set by the manager. Thank you for taking the time to post your feedback, looking forward to seeing you again soon! (great reviewer name by the way!) Kind regards Deborah More 

Yorkshire, United Kingdom
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2015

From the minute we walked through the door we were made to feel at home. Simple check in process then shown our room (Oak). Huge super-king size bed, light, airy and very clean room, large windows overlooking the terrace and the fields beyond. The bathroom was spacious with wc, sink good sized walk in shower and spa bath that we... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

5 Star Birthday feedback - and we're thrilled you had a great time. Helperby is steeped in history, and we're really proud of the service provided a the Inn, but a decent cup of coffee whilst listening the birds singing in the morning tops it all! Hope to see you again soon. Best wishes Deborah More 

Horsforth, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We went here the night before valentines and got a great deal on the Oak Tree suite. The suite was stunning. We were welcomes with a fresh flask and milk and shortbread. Comfiest beds you could imagine. I would just point out that there is no dimmer switch for the bathroom so for such a romantic bathroom it can be... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

Thank you for taking the time to write, your feedback is both constructive and useful. Really pleased you had a great time and enjoyed the food and facilities of the room, and glad to say we're looking into that dimmer switch! The notes you've provided on the service have been passed to our team, and were well received. We have... More 

York, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 10, 2015

Spent a night here in The Oak Room, it is above the main restaurant, but the noise doesn't travel, it's so relaxing. This is our 4th time here in 2 years and every time it has improved. Whether you eat in the bar or the restaurant the food is excellent and served with perfect timing, you are not left too... More 

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OakHelperby, Operations Assistant Manager at The Oak Tree Inn, Helperby, responded to this review

4th visit and still enjoying the Oak Tree Inn - what more could we ask for? Thank you for continuing to visit the Oak Tree Inn, we love that you enjoy the facilities even more each time you visit. Your comments are fabulous and the team were thrilled reading them, thank you! Looking forward to visit number 5. Take care,... More 

Hebden Bridge
Top Contributor
77 reviews 77 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 9, 2015 via mobile

A pleasant pub . Very clean with a good range of drinks and menu. The 7 for £7 early bird is particularly good value and meant there was a buzz about the place even on a cold February Monday evening. Incidentally impressed to see various energy and water saving gizmos

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1 review
5 of 5 stars Reviewed January 30, 2015

We had a really nice lunch this week at The Oak Tree. The food was delicious and reasonably priced (under £10 pp). It was great to be able to sit near a wood fire for lunch too. The pub is great and in a really nice little village setting. The staff were excellent. We were served by Sam and Kate... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2015 via mobile

The oak tree used to be a run down place . Since provenance inns took over the place is 1000 times better. Went in with some friends for a few drinks last night . The black sheep was perfect and john behind the bar was a really nice guy . Please bring back the farmers blonde beer though it was... More 

Was this review helpful? Yes 1
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