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Auberge Lac-Brome

572 Chemin Lakeside | Knowlton, Lac-Brome, Quebec J0E 1R0, Canada (Formerly Auberge Quilliams)
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Auberge Lac-Brome
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Auberge Lac-Brome
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81 reviews from our community

Traveler rating
    21
    31
    16
    7
    6
See reviews for
17
49
1
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (81)
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    (15)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 27, 2014

Just fabulous! Heartwarming place and a fantastic staff! We were there for the week-end and enjoyed every single moment. The food was great even though it was included in the package, we found the menu a bit too pricy! Interesting wine selection aswel. Highly recommmended.

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Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2014

The new owner is doing lots of renovations. Lots more to come according to the new owner Benjamin. We had a studio and it was marvelous. Clean and ready. Check in was wonderful thanks to Genviève. She is great. The only downfall was that the hot tub was not working. But the indoor pool is great and they raised the... More 

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Montreal, Canada
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

We spend one night during the long weekend. The room was ok, but I have seen much nicer for this price. Air conditioning was terribly noisy. They did not charge for the coffee, thanks probably to other reviewer! It was my first time having to pay for person instead of a room. So for 2, we had to double the... More 

Was this review helpful? Yes 1
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are sorry that your stay was disappointing. We are entering a period of necessary renovations to the inn which are essential for our customers. This is why we would like to invite you to visit us in the near future to give us the chance to create... More 

Saint-Ours, Canada
1 review
5 of 5 stars Reviewed September 1, 2014 via mobile

I went to Auberge Lac Brome on Sunday with a group of eight. From the start, we were warmly greeted and taken to our table. The restaurant was nearly full, but you wouldn't have noticed with the beautiful piano being played soon after we had our drinks. The other guests all agreed that the food was excellent and the service... More 

Was this review helpful? Yes
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are delighted to have fulfilled your expectations and to realize that your experience was positive. We look forward to welcoming you again in our hotel and to be able to meet your expectations. Thank you The team from Auberge Lac-Brome More 

Montreal
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2014

Well me and my husband book the suit room on 3rd floor and when we got there are room wasn't ready had to wait 2 hours for are room when we get to the room the bathtub was not clean reddish brown ring circled the tub the pull out couch sheets were dirty and smell then people yelling in the... More 

Was this review helpful? Yes 2
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are sorry that your stay was disappointing. We are entering a period of necessary renovations to the inn which are essential for our customers. This is why we would like to invite you to visit us in the near future to give us the chance to create... More 

Montreal, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed August 4, 2014

This review relates strickly to the breakfast meal we were served last Friday. We were not guests at the hotel as we live in Brome Lake and were looking forward to a nice breakfast. The hotel's dining room opens for breakfast at 8 a.m. We arrived at 8:40, were seated at 8:45 and promptly served coffee from a thermal container.... More 

Was this review helpful? Yes 3
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are sorry that your stay was disappointing. We are entering a period of necessary renovations to the inn which are essential for our customers. This is why we would like to invite you to visit us in the near future to give us the chance to create... More 

Montreal, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 10, 2014

I couldn't figure out why this place had so many good reviews until I found out that it has recently changed hands. Maybe it used to be a nice place but my experience was terrible - if this is how they plan to operate from now on I expect it won't be around for much longer. I booked into a... More 

Was this review helpful? Yes 2
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are sorry that your stay was disappointing. We are entering a period of necessary renovations to the inn which are essential for our customers. This is why we would like to invite you to visit us in the near future to give us the chance to create... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2014 via mobile

We reserved the "romantic package" which included a half bottle of rosé and chocolates... We never saw the wine and chocolates and the lady at the reception simply gave us the " I do not know what to say " . Room 101 faces the parking lot and has drapes but that's it... So when the drapes are open, there... More 

Was this review helpful? Yes 1
melanie b, Guest Relations Manager at Auberge Lac-Brome, responded to this review

Dear Customers, Thank you for taking the time to write a review. We are sorry that your stay was disappointing. We are entering a period of necessary renovations to the inn which are essential for our customers. This is why we would like to invite you to visit us in the near future to give us the chance to create... More 

Montreal, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed December 7, 2013

I bit dissappoited with this place i was expecting a cozy romantic place not to be. In need of some renovations. The staff is somewhat rude and unfriendly. I am sure there are nicer places in the area. Will not be back here. The breakfast was okay the staff at the resto was not at all friendly regretted leaving a... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2013

Very disappointed with our stay here. Not allowed an early check in, despite being told that the room had been ready since the day before. Shabby bland décor throughout the hotel. Stained bath robes, torn bed linen and rusty interior of kitchenette fridge didn't create a good impression. Empty minibar - you had to go to reception to buy drinks... More 

Was this review helpful? Yes 1
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