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Metro Hotel Perth

3.5 of 5
61 Canning Highway, South Perth, Western Australia 6151, Australia
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Metro Hotel Perth
Ranked #1 of 1 hotels in South Perth
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94 reviews from our community

    Trip type
Traveler rating
    6
    22
    33
    17
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Date Rating
Adelaide, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

The isolation of Perth usually means most hotels are priced higher than other capital cities. The Metro in South Perth has been around a while and was always seen as a budget hotel in need of an uplift. That has happened, it is still in the development mode, but each trip there sees improvements. The great thing about the hotel... More

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edinburgh
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 5, 2013

We stayed here only because our daughter lived nearby. We booked and paid for three weeks and were given a one bedroom apartment which was tired to say the least. After seven days we asked if it would be possible to vacuum the carpets as they had not been cleaned since our arrival. We were told that this and linen... More

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CIrvin, General Manager at Metro Hotel Perth, responded to this review
May 9, 2013

Thank you for you feedback, I am at a loss to understand that if your time at the Metro Hotel was as unpleasant as you have made out, why at the time the front desk was not made aware of the matters you have raised, these could have simply been resolved to everyone’s satisfaction More

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2 of 5 stars Reviewed April 22, 2013

I had the bad luck of attending a conference here over 3 days. Because of the location (miles from anywhere) I had little choice of accommodation. Usually I book a hotel in the city, with corporate discount or internet deal I only pay $150 or so per night. This, at the 'conference special' price of $219 (plus 1.5% surcharge for... More

Was this review helpful? Yes 2
CIrvin, General Manager at Metro Hotel Perth, responded to this review
April 23, 2013

Unfortunately there is a classification of client who, no matter what is done for them complains. The property is located only 4 kilometres from the central business district; this is “hardly miles from anywhere”. Perth hotel prices are driven by supply and demand principals and regrettably no property is able to offer accommodation rates of $150.00 per night in Perth.... More

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 11, 2013

What can I say,, I found the staff to be rude and surly, an attitude of take it or leave it, that appears to be coming from upper management. Room service took 50 minutes!! to deliver. What ever you do, don't get a room on the Highway side of the hotel, the traffic noise will keep you awake all night.

Was this review helpful? Yes 2
CIrvin, General Manager at Metro Hotel Perth, responded to this review
May 9, 2013

Thank you for your response, firstly why if you found staff rude and surly, why did you not request to speak to me or my Executive Assistant Manager about this behaviour. Secondly, I do not endorse rudeness whatsoever and am offended that you have accused upper management of doing so. On extremely busy nights some meals can take 50 minutes,... More

Christchurch, New Zealand
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2013

The hotel is not in the main CBD but there is a bus stop right outside the hotel door which will take you there. Rooms are very comfortable with a small balcony and stunning views of the city if you are lucky to get one on the off-road side of the hotel. Staff are friendly and helpful. Breakfast was good.... More

Was this review helpful? Yes 1
CIrvin, General Manager at Metro Hotel Perth, responded to this review
April 9, 2013

Thank you for your response. The views are indeed fabulous. More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 11, 2013

A good business hotel close to city and on the way to Fremantle. Has been renovated. The room was comfortable but try to get one away from the main road - very noisy. Needed the 'little luxuries' to make the stay more welcoming for example biscuits for your tea/coffee, bath gel, a quieter air conditioner. The staff were very friendly... More

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CIrvin, General Manager at Metro Hotel Perth, responded to this review
April 9, 2013

Thank you for your response and comments. A number of your suggestions are being implemented. We have changed our guest room amenities, many of the windows in the rooms facing Canning Hwy have been replaced using a product called whisper laminate and the air conditioners are being updated. I am glad that you felt that our staff was very welcoming,... More

Burleigh Heads, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 27, 2013

Flew in too early for my work flight and needed somewhere to stay. trying to book a hotel for the same night in Perth is not easy luckily though there was one room left at the metro. Night staff were quite friendly and efficient, the room was large and full of the necessary amenities and the price wasnt too bad... More

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CIrvin, General Manager at Metro Hotel Perth, responded to this review
March 5, 2013

Thank you for your response. Yes Perth is a very busy place and as you have alluded to Perth hotel pricing operates in a market that is driven by supply and demand principles. Our property is close to the airport, within minutes of the CBD, offers free parking (which the CBD hotels do not) and we engage very pleasant and... More

Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

I've stayed here about 20 times during the past 12 months, and it has become a real home away from home. Staff are ultra friendly and helpful. The rooms are large, spotlessly clean, and have superb views over the Swan River to the Perth city skyline beyond. All rooms have balconies, and for those of us who like fresh air... More

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CIrvin, General Manager at Metro Hotel Perth, responded to this review
February 27, 2013

Bob, Thank you for your feedback. It amazes me that there are such vastly differing opinions in of this property posted on tripadvisor. As a regular hotel patron and traveller you would be far more balanced and realistic with your level of expectations than those who travel infrequently. I think we do a great job and thank you so much... More

Sydney, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 21, 2013

Hotels in Perth are expensive but considering this hotel was closer to the airport the noise factor was from the cars on Canning Highway and we were on the 9th floor and could still hear the traffic night and day. for $190.00 a night it was ok but not the best to stay at.

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CIrvin, General Manager at Metro Hotel Perth, responded to this review
February 26, 2013

Thank you for your feedback. We are addressing concerns created by road noise at the property. We are at present installing new windows on the Canning Hwy side of the property and using a new product called whisper laminate which is a barrier to most noise. The rooms on the lower floors have been successfully completed and the feedback has... More

Perth
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 28, 2013

I am really surprised at the reviews for Metro Hotel. My partner and I stayed here for 2 nights for my birthday and we absolutely loved it. The bed was HUGE and so comfortable! Check in was efficient and easy. The room was very spacious and had all the amenities you require. The best feature was a big balcony that... More

Was this review helpful? Yes 1
CIrvin, General Manager at Metro Hotel Perth, responded to this review
January 31, 2013

Thank you for taking the time to submit your review. I too am surprised by a lot of the negative comments made on trip advisor, many are not acurate and I am thrilled that you stayed with us and made your own assessment about the property and its facilities . More

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Additional Information about Metro Hotel Perth

Address: 61 Canning Highway, South Perth, Western Australia 6151, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > South Perth
Amenities:
Bar/Lounge Business Center Free Breakfast Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in South Perth
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
We welcome you to the newly refurbished Metro Hotel Perth part of the Metro Hotels Hospitality Group. The Metro Hotels Hospitality Group is the longest 100% Australian owned and managed hotel chain in Australia. Our hotel in South Perth is located a few minutes’ walk from the picturesque Swan River foreshore and only 10 minutes from the CBD of Perth. We are the only hotel in Perth to command sweeping views of the Swan River foreshore in the daytime and the city skyline in the evening. ... more   less 
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Metro Hotel Perth
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