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The Regency Hotel Solihull

3.0 of 5 Stratford Road, Shirley, Solihull B90 4EB, England
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The Regency Hotel Solihull
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The Regency Hotel Solihull
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403 reviews from our community

Traveler rating
    67
    113
    89
    63
    71
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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    (403)
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    (98)
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    (89)
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There are newer reviews for The Regency Hotel Solihull
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Croydon, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2013

We booked 2 nights in the regency hotel Solihull in July 2013, when we arrived at the hotel we were pleasantly surprised lots of parking, and the hotels exterior was really nice. entering the hotel reception we were seen y a lady at the desk no special greeting was received just took our paper work then gave us our key... More

Was this review helpful? Yes
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Guest, Thank you very much for your feedback. I’m very sorry that we did not achieve our normal standards and have discussed this with the relevant departments. Furthermore we have just finalised staff training for all employees and I’m confidant that this has been dealt with in an efficient manner. Customer service is so important in this industry that... More

Solihull
Top Contributor
73 reviews 73 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 4, 2013

I bought 1 hour's worth of treatments and 2 hours free access to the Gym/Pool facilities through "Wowcher" and it certainly didn't disappoint. I had a back massage with hot stones, neck and face massage with hot stones and an Indian head massage. They were all excellent and the staff were really nice and attentive. I then used the swimming... More

Was this review helpful? Yes 4
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear guest, Thank you very much for your comments, these are much appreciated and I have shared these with the team inthe leisure club. With thanks The Hotel management More

Solihull, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 30, 2013

Well...we started our spa afternoon with a certain element of trepidation after reading the awful Trip Advisor reviews. I felt the need to forewarn my friend as it was me who found & booked the Groupon deal- so felt a slight sense of responsibility that we had a good time. Summary of our experience as follows.... Downsides: -Premises dated &... More

Was this review helpful? Yes
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Charlotte, Many thanks for your comments and you are indeed correct that the spa is independently run by Serenity Spa. I have noted your comments and we will be taking action on these, thank you. Thank you very much for complementing us and I was delighted to read that you would be happy to return and we look forward... More

Plymouth, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed at this hotel for 1 night and parked our car there for 12 nights whilst we were on holiday in the Meditteranean. The room was comfortable with tea and coffee but we did find a cigarette end under the radiator which had been missed by the cleaner. We had an early start leaving at 4.30am. A taxi was... More

Was this review helpful? Yes 1
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Alan, I hope you had a great holiday. Thank you for your comments and I’m very sorry that the housekeeping standard lapsed. I have discussed your feedback with my head housekeeper to ensure that we check every room to ensure the best possible standards. Thank you for recommending the hotel. With kind regards Hotel management More

2 reviews
4 of 5 stars Reviewed June 23, 2013 via mobile

Was very impressed with the service, vaule and location. Easy to find and just what we needed but the only let down was that our room smelt of smoke. Other then that very impressed and would recommend.

Was this review helpful? Yes
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Guest, Thank you for your feedback and was delighted to read this. I’m sorry that your room had a smoky smell and I have re-iterated your comments to housekeeping to ensure that we try and prevent this at every opportunity. All our rooms are clearly labelled for non smoking. Thank you for the kind comments regarding our service, we... More

coventry
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 14, 2013 via mobile

Had a voucher for some treatments and a spa day at this hotel. The treatments were ok (mine were good, my friend's not so). Then the spa.....well what can l say? Worse than any public swimming baths or school changing rooms. Small, pokey, tatty, dark and dirty. It was disgraceful and the smell of chlorine was overpowering. We didn't even... More

Was this review helpful? Yes 2
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Guest, Thank you commenting on your recent experience and was shocked to read this. Having taken over as General Manager recently I can assure you that your comments have been dealt with in a swift action. I do believe it would be good to point out that the spa treatments are not done by hotel staff but an external... More

Cardiff, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2013

We booked this hotel for a overnight stay and 13 days car parking prior to flying from Birmingham. All for the one price, which is far cheaper than parking at the airport. All Taxi transfers are all included to and from the hotel and airport, what more does one want? If only we had done this years ago! Finding the... More

Was this review helpful? Yes 1
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Thank you very much indeed for taking the time to write a review regarding The Regency Corus Hotel. I am delighted you enjoyed your stay and everything was to your liking. I have passed on your lovely comments to all staff and we would be delighted to welcome you back in the near future. Kindest regards General Manager More

Rednal, United Kingdom
Top Contributor
56 reviews 56 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 12, 2013

We didn't stay at the hotel but used the pool, spa and Jacuzzi on a day pass along with booking 90 minutes worth of facials and massage. Absolutely the best treatments I've ever had at any spa!!! So attentive, I felt like a new woman. The pool area is great too although the changing rooms could do with a bit... More

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CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Dear Jo, Many thanks for your kind comments, they are much appreciated. I was delighted to hear that you enjoyed our leisure club. We have just finished the refurbishment of our coffee bar hence it is great to hear that you enjoyed these so much. Many thanks and look forward to welcoming you back soon Hotel management More

Liverpool, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 10, 2013 via mobile

We stayed here as part of a concert package, so can't comment on the pool or bar. The public areas are newly decorated and look good. The room was spotlessly clean and well specified, apart from a very noisy extractor fan in the bathroom. The breakfast was excellent, and the staff friendly. It is not recommended to put croissants in... More

Was this review helpful? Yes
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

Thank you for your comments I am pleased you enjoyed your time with us and will pass on your comments to all concerned. As regards to the noisy extractor fan we will look into this. Once again thank you for taking the time to write a review and we hope to see you back in the near future. Kindest regards... More

Derbyshire
Top Contributor
59 reviews 59 reviews
55 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 2, 2013

One of the few hot days recently on our arrival here and we were glad of an early cooling drink in the courtyard. The staff here are friendly and helpful, the room was large enough and had a reasonable view. The room price was a true bargain on laterooms. We had neither dinner nor breakfast here, it being a warm... More

Was this review helpful? Yes
CorusSolihull, General Manager at The Regency Hotel Solihull, responded to this review

I would like to thank you for taking the time to write a review regarding your recent stay. I have forwarded your kind comments to all the relevant staff and we do hope you stay with us again in the near future. Kindest regards The General Manager More

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Additional Information about The Regency Hotel Solihull

Address: Stratford Road, Shirley, Solihull B90 4EB, England
Location: United Kingdom > England > West Midlands > Solihull > Shirley
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Regency Hotel Solihull 3*
Number of rooms: 112
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Also Known As:
Corus Hotel Birmingham

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