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All 1 Marchwiel hotels

BEST WESTERN Cross Lanes Hotel

3.0 of 5 Hotel   |   Bangor Rd | Cross Lanes, Marchwiel LL13 0TF, Wales
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Ranked #1 of 1 hotels in Marchwiel
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
happydays016 Whitchurch, United Kingdom
  • Overview
  • Reviews (98)
  • Photos (26)
  • Amenities
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  • Room tips (17)
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98 people have reviewed this hotel

Traveler rating
    44
    32
    15
    6
    1
See reviews for
17
35
9
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Whitchurch, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was very sober (due to being pregnant) at my sisters wedding so observed more than I would normally. Absolutely cannot praise the staff enough, they did everything very well, they worked really hard serving food and drinks all day and night. There were a couple of members of staff who were up until 4am serving some of the party... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a very pleasant 2 nights stay whilst attending The Open Golf at Hoylake recently. Hotel offered precisely what we expected. Very friendly staff, excellent food. It was lovely and quiet and we slept well.

Review collected in partnership with Best Western GB

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Leigh-on Sea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2014

My wife and I stayed at this hotel for 3 nights at the beginning of July using it as a base to visit various country houses, castles and other places of interest including Chester and Llangollen all of which were within easy reach without having to endure heavy town traffic en-route, we used the local roads wherever possible. We were... More

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Horsham, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

Up on business and found this via their own web site. Lovely surroundings and food was great and speedy I know some of the reviews seem to conflict but I have not found any problems. Would stay here again if back in this area. Nice selection of beers also nice room for single person. The only issue I did.have was... More

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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 28, 2014

Me and my boyfriend recently stayed at cross lanes in room 8. It was very spacious and had a nice TV but the room was very old fashioned and out dated. We had a 4 posted bed which wasn't very spacious. It also had a distinctive smell of 'oldness'. When we checked in also, we were offered a free newspaper... More

Was this review helpful? Yes 2
Barbara W, Director of Sales at BEST WESTERN Cross Lanes Hotel, responded to this review

Dear Lydia, Thank you for review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

harrogate
Top Contributor
76 reviews 76 reviews
62 hotel reviews
227 helpful votes 227 helpful votes
4 of 5 stars Reviewed June 17, 2014

i stopped in room 10 and I'm really gobsmacked by the previous person reviews of room 10 ...i stop on average 100 nights in hotels a year and maybe you should stop in premier inn with no character and the same old rooms throughout the country.if you like sleek lines..yes this is an old hotel and has full of character... More

Was this review helpful? Yes 1
Barbara W, Director of Sales at BEST WESTERN Cross Lanes Hotel, responded to this review

Dear Mr D Anderton, Thank you for your kind comments regarding your recent stay at our hotel. Your comments are very important to us and we value your feedback. It was lovely to meet with you during your stay and I will certainly be visiting the Harrogate area soon as it looks so beautiful. We hope you will come back... More

wales
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 8, 2014

We were expecting, great food and accommodation, but unfortunately this place fell short on both. Pity! It could be a great venue, but some aspects, such as the reception and corridors need addressing with updated decor. Our bedroom (10) had been updated and was of acceptable standard, the bathroom had been renovated, but they had left the old dark wood... More

Was this review helpful? Yes 2
Barbara W, Owner at BEST WESTERN Cross Lanes Hotel, responded to this review

Dear Mr & Mrs Jones, Thank you for your comments regarding your recent stay at our hotel last Friday. On behalf of our entire team, I would like to send our sincerest apologies for not exceeding your expectations. Our assistant manager, who looked after you, would have liked to of been made aware of your dissatisfaction and would have like... More

Dublin, Ireland
Top Contributor
114 reviews 114 reviews
35 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed June 3, 2014

I don't know what to say...the owners are really doing their best, the place is clean and has lovely gardens but I really hate this type of hotel. People probably think it is quaint and old fashioned; the little desk-reception by the door, the wood panelling, the long-low-roofed empty dining room and the weird rooms. But, I just find it... More

Was this review helpful? Yes
Barbara W, Director of Sales at BEST WESTERN Cross Lanes Hotel, responded to this review

Thank you for your review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If... More

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Additional Information about BEST WESTERN Cross Lanes Hotel

Address: Bangor Rd | Cross Lanes, Marchwiel LL13 0TF, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Wrexham County > Marchwiel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Cross Lanes Hotel 3*
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Also Known As:
Best Western Wrexham
Wrexham Best Western

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Hotel & grounds (11)
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Amenities

Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Number of rooms
16

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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