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The Rising Sun Hotel

Certificate of Excellence
Cleeve Hill, Cleeve Hill, Cheltenham GL52 3PX, England
Hotel amenities
The Rising Sun Hotel
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Ranked #1 of 1 Hotels in Cleeve Hill
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Paul A Salisbury, England, United Kingdom
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331 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salisbury, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Had lunch in this pub views fantastic had a walk on the hill behind the rising sun it was worth the walk to the to it over looks the all of Cheltenham . back down the hill it was very good food and staff were very good all in all a very good day in Cheltenham.

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Godalming, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I was drawn to the Cleeve Hill location in my first return to my old college town after 30 years. Having biked down the hill in my youth I was keen to show my grown up daughter the beauty of the Cotswolds. We were both very impressed with the hospitality, warmth and service from the staff at the Rising Sun.... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Staff are terrible, stay clear if you expect a nice warm welcome after your day at work. Staff moved us to another table, stating the table was reserved however upon getting up I realised there was no reserved sign on my table. They got the order wrong and I was forced to swap meals with my partner.... No sorry on... More 

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Parviz T, Manager at The Rising Sun Hotel, responded to this review

Thank you for taking the time to post this review. Please be assured that I take this very seriously and the matter is already being dealt with. I never expect my staff to be rude and unpleasant towards customers. I am terribly sorry for your bad experience with us on this occasion and I really hope that you will try... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Friendly and helpful staff. Clean and comfortable room. Plenty of hot water. Very good breakfast with plenty of choice. Good base for visiting Cotswolds. Great views from hotel. Excellent value for money. A very enjoyable visit. Would highly recommend.

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Parviz T, Manager at The Rising Sun Hotel, responded to this review

Thank you for your wonderful review. The staff will be pleased to see that they are appreciated, and I am very happy that you enjoyed your stay with us, we look forward to welcoming you back in the future. More 

Cheltenham, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Came on a lovely day, unfortunately it took over an hour for food, half the table had finished before the other half was served, and the only reaction was a quick "sorry, we're busy and confused". Refused to serve food outside for health and safety reasons, but didn't have a collection area which would have made everything easier. Too expensive... More 

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Parviz T, Manager at The Rising Sun Hotel, responded to this review

Thank you for taking the time to write a review. I apologise for your wait for food, but I hope that you can see that we are busy for a reason and I hope that you will come back and give us another try. More 

Kenilworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

The Rising Sun has a favoured position on Cleeve Hill and there are splendid views . The building is on split levels with interesting configurations, However many areas need updating including some of the bedrooms. .The staff are friendly and helpful but there is evidence of a lack of coordination; for example the reception was not manned and a telephone... More 

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Parviz T, Manager at The Rising Sun Hotel, responded to this review

Thank you for taking the time to post a review. The staff will be happy to know that they are doing a good job. With regards to the development of the building we always welcome these comments and pass them onto the relevant people to try and get investment to create a better atmosphere. Again I would like to thank... More 

St Helens, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This was our 2nd visit to the Rising Sun and it was a 3 night stay - 22nd /23rd /24th March 2015. From the minute we arrived and booked in we felt at home .Our well equipped room had excellent views over Cheltenham. The staff were attentive with out being overbearing , the food in the restaurant was excellent and... More 

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Parviz T, General Manager at The Rising Sun Hotel, responded to this review

Many thanks for your good review on your recent stay, we are all please that you enjoyed yourselves and we are looking forward to welcoming you back again. Parviz and team More 

Chesham, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at the rising sun last week for 2 nights(next visit will be longer)The staff made our visit-they were so friendly and helpful.The food was excellent and plentiful.Our first night was curry night and it was superb.On the second night we had the set menu at £9 95 for a 3 course meal,we had a large pub lunch in... More 

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Parviz T, General Manager at The Rising Sun Hotel, responded to this review

Thank you so much for your kind review, the staff are very pleased to see your wonderful comments about them, we look forward to seeing you soon. Parviz and team More 

uxbridge
Top Contributor
159 reviews 159 reviews
65 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 22, 2015

We have been to this hotel so many times over the last 20 years and it still remains one of our favourite bolt holes. The views from the hotel over Cheltenham are stunning. Rooms are comfortable and clean and the food is great with a good choice of menu. Parvis and his team never disappoint and look after you very... More 

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Parviz T, General Manager at The Rising Sun Hotel, responded to this review

It was fantastic to see you once again. Thank you for taking the time to give us a great review, we look forward to seeing you soon. Parviz and team More 

Cheltenham, United Kingdom
Top Contributor
168 reviews 168 reviews
32 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 16, 2015

We went here for lunch recently and were directed to a table with fine views over the hills. Our meals included Pork Nachos, Cheese Burger, Beef and Ale Pie and Jacket Potato. All meals were fine not gourmet, but the accompanying beans with the jacket potato were cold and hard. The red and white wines were good as was the... More 

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Parviz T, General Manager at The Rising Sun Hotel, responded to this review

Many thanks for your review. I apologise that our service was not up to great standard for your visit this time, hopefully we will see you again for a more enjoyable experience in the future. Parviz and team More 

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