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All 4 Grand Falls hotels

BEST WESTERN PLUS Grand-Sault Hotel & Suites

2.0 of 5 Hotel   |   187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
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89%
Ranked #1 of 4 hotels in Grand Falls
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 4 days ago
Roberta R Saint Petersburg
  • Overview
  • Reviews (117)
  • Photos (81)
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117 people have reviewed this hotel

Traveler rating
    60
    44
    10
    3
    0
See reviews for
42
32
3
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Saint Petersburg
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel has all the amenities you could want and the staff is helpful and caring.Good hints given about places to eat and things to do in Grand Falls. They had accurate information about the tours offered of Grand Falls.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Roberta R, Thank you so much for taking the time to write us a nice review. I am happy that our staff gave you all the information you needed for you to enjoy the beautiful city of Grand Falls to the fullest. We hope to see you again soon! Sincerely, Marie-Louise More

New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice facility. And the staff was very friendly and helpful. Our room was nice, with two queen beds. The the bathroom counter was large. But there was nothing truly special about either the room or the facility. Given the limited number of hotels in Grand Falls, it is a reasonable choice.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear CFH_NOLA, I would like to thank you for taking the time to write us a review regarding your last stay with us. It is always a pleasure to hear that our staff is friendly and helpful. Again thank you and safe travels! Sincerely, Marie-Louise More

Moncton
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms cleaned and bed comfortable. I have stayed there several times and it's the only place that I would recommend staying if you are in the Grand Falls area. Great spot next to the Senechal center. Close to downtown, only minutes away from Little pizza house and Jack fries. The service from the front desk to the cleaning staff is... More

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Isabelle, Thank you so much for taking the time to write us a nice review! It is always a pleasure to have you stay with us and I am glad we were able to provide you with excellent service and clean rooms. We are looking forward to seeing you again real soon! Marie-Louise More

Moncton
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was less than impressive. While it was mostly clean, the rooms were cramped and outdated, covered with hair in the washrooms. The staff were mediocre, not very helpful or knowledgable. The amenities, such as the pool and hot tub were awful, the bottom of the pool scrapes your feet and is floating around in the pool - which... More

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear EastCoast90, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More

Waterloo, Canada
Top Contributor
407 reviews 407 reviews
271 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed June 6, 2014

Brand new hotel perched above the town with sweeping views of the area. Clean, well built, and comfortable throughout. Free breakfast was decent, with a bit more to offer than the average free continental breakfast. WifFi worked well, bed was comfortable. Strangely, finishes were used throughout that date the hotel instantly, faux wood grain doors, 70's fonts, lot's of brown... More

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed June 3, 2014

This hotel is immaculate, and the staff is first-rate. You will be happy you stayed. The room was well-appointed, spacious and reasonably priced, and is very conveniently located off the Trans Canada Highway.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Thanks so much for the review. I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! Looking forward to welcoming you back again soon. Travel Safe More

Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2014

Every time I come here (at least once a year), I enjoy a lovely little hotel with excellent decor. The rooms are regular rooms but the mattress and pillows were a delight to sleep on. I really enjoyed staying here. The staff are so friendly and I enjoyed the pool even after hours. The morning breakfast is lovely with lots... More

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you Debbie! We're happy you enjoyed your stay and "YOUR" living room. Ha! We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again next year. More

Ottawa
Top Contributor
56 reviews 56 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 26, 2014

This was our first time in Grand Falls, where we decided to stop and visit the incredible gorge and falls. This hotel, going on 10 years old, looks almost brand new. It's very well cared for and super clean. Front desk service was very good. Our surprise was the suite we were given, all for just $116. The coze den... More

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. More

NB Canada
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed May 24, 2014

I've stayed here several times on business. The BW is the best place to stay in GF, though the price reflects it (the area is pricey hotel/motel wise). But it's a BW Plus, and it shows. Comfortable, clean rooms, an above average breakfast, great check in and out. I'd definitely stay there again.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I am glad you enjoyed it. Thank you and see you again real soon! More

Kingston, ON Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 10, 2014

Have stayed here a few times now while making the trip from Ontario to Nova Scotia, most recently on April 23/14. Rooms are fine, clean and spacious. Comfortable beds and the added bonus of a mini fridge and microwave. Front desk staff has always been pleasant and efficient. This time around, I inadvertently booked my room (completely my fault!) for... More

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels. More

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Additional Information about BEST WESTERN PLUS Grand-Sault Hotel & Suites

Address: 187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
Phone Number:
Location: Canada > New Brunswick > Grand Falls
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Grand-Sault Hotel & Suites 2*
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Also Known As:
Best Western Grand Falls
Grand Falls Best Western
BEST WESTERN PLUS Grand-Sault Hotel & Suites Grand Falls, New Brunswick

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Best Western Grand Sault Hotel & Suites is the perfect place for vacationing families and business travelers. Free amenities in this (open year round) hotel include a hot deluxe continental breakfast, a heated pool with hot tub, a fitness center, daily newspaper, free parking and pet friendly. Guest room amenities include free high-speed Internet access, hairdryer, iron with ironing board and coffee maker. Microwaves and refrigerators are available in all suites. ... more   less 
Number of rooms
61

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