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BEST WESTERN PLUS Grand-Sault Hotel & Suites

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187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
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1 room 1 guest
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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172 Reviews from our TripAdvisor Community

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Traveler rating
    99
    53
    15
    4
    1
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58
47
3
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (31)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (25)
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Ontario's Near North, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our room was 204, it was a queen suite and was clean but dated and small. So for those reasons I found it pricey ($224.00 nightly). The manager at the front desk was accommodating upon our late arrival and kept the pool and hot tub area opened later than 11:00. The hot breakfast was included with the stay and was... More 

Was this review helpful? Yes
Toronto
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I called this hotel after having problems booking through my work's travel website. It was showing rooms available online but when I called the lady at the hotel said that they were booked up and that a few available rooms are reserved for online reservations. I am a platinum elite member and would have hoped that they could have accommodated... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear CityGirl1980, Thank you for bringing each issue to our attention and will work hard to fix these issues so your next stay with us is nothing but extraordinary. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again! More 

Ottawa, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room was large, clean and comfortable, except that it had a strong perfumed smell, probably designed to cover up another smell. The hotel is on the outskirts of town, easy to find, close to the highway. Parking is free. Breakfast was included but is very poor and basic. Apples on display in the breakfast room were unwashed (server invited... More 

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear CJB_52, Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We are taking a look at all of the items you mentioned into consideration and are working on a plan to improve our hotel. Again, I apologize about the inconvenience and... More 

Montreal, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is a beautiful, clean hotel with great accomodations, an extensive hot breakfast, helpful and enthusiastic staff and an evening bar. That's the extent of the amenities that we got to enjoy as the town lost power in the evening. Someone parked a massive truck near the entrance to illuminate the hotel and that was it. No lamps or candles... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Sunny S, As the General Manager I would like to thank you for your review. Because of your review we are undergoing new training of our reservation staff as to stop this from happening to anyone else. Thank you for the kind words about our hotel being very nice and clean. If you ever find yourself back in the... More 

Laval, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

everything was excellent! the breakfast, the swimming pool, the hot tub... very satisfied! the beds were extra confortable, excellent value for the money. the only thing missing was pancakes for the breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Daniel P, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe More 

Elora, Canada
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Best Western in Grand Falls, NB is a fantastic hotel! We pulled off for the night while travelling through NB. Front desk staff was FANTASTIC! Room was spotless, and beds were super comfy! The free breakfast was similar to others we've had, but the lady running it was very nice. As far as an overnight highway hotel it's uber... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Xforce, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You. More 

Toronto
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very clean , comfortable and fantastic staff. Very well maintained. Would definitely stop again! . Room service was prompt and very reasonably priced. Pool was small but quaint and very clean. Beds were very comfortable and everything needed was provided. Well done best Western!!

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear TorontoPrincess11, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels. More 

2 reviews
5 of 5 stars Reviewed July 24, 2015

While on the road, we decided to stay 1 night at the Grand Sault Best Western. The rooms were very clean and the bed was extremely comfortable, which seems to become more important the older I get. We enjoyed the free buffet breakfast. All of the staff were very friendly and helpful. The location was also very convenient for the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Guylaine D Thank you for the nice comments about our hotel being clean and comfortable. We’re glad that you liked our breakfast. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels. More 

Barrie
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 12, 2015

Beautiful hotel with all the amenities one expects from Best Western Plus properties. Good selection of breakfast foods and amazingly good coffee! Very comfortable bed and spotlessly clean. The only negative is the high price. $172 plus taxes for a single queen bed seems a little high priced to me, even in tourist season.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear wanderersbarrie, Thank you for the nice comments about our hotel, we are glad you found the beds so comfortable and the hotel spotlessly cleanl We look forward to seeing you again in the future. thanks and safe travels. More 

Hamilton
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2015

Loved this hotel! Beds, pillows, duvet was good quality. Staff were friendly especially the lady in the breakfast room. I would definitely stay here again. My only complaint would be the high price but sometimes after traveling all day it's worth it.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear tincow, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe More 

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