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BEST WESTERN PLUS Grand-Sault Hotel & Suites

3.0 of 5 187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
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Certificate of Excellence 2014
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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132 reviews from our community

Traveler rating
    71
    46
    12
    3
    0
See reviews for
47
37
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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  • German first
  • Any
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  • All months
    (132)
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    (16)
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    (66)
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    (30)
  • Dec-Feb only
    (20)
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Newcastle Centre, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Always stay Best Western and have never had any issues. Always love staying here. We always choose BW for sports trips as well. The staff are pleasant, the rooms are clean and the bed is comfortable. The hot breakfast is always enjoyable and FREE. I stay a lot of nights for work and the staff get to know me and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Todd M, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !... More 

Cocagne, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many days for business as well as pleasure. The staff is exceptionally friendly. Service is excellent. Rooms are comfortable and clean. I would definitely recommend this hotel to anyone,

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Leo R, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We look forward to welcoming you again real soon. Thank you! Marie-Louise More 

Moncton
1 review
5 of 5 stars Reviewed 2 weeks ago

I received excellent value while staying at this hotel. The friendliness of the staff made me feel welcomed and at home. Quality of the services(breakfast) was excellent and all amenities that were utilized were accessible and functional. Presentation and cleanliness of the room was exceptional.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Fre G, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Sincerely, Marie-Louise More 

NB
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second time staying at this beautiful hotel. Front desk agents are always friendly, room is very clean, breakfast is good! Located just off the highway. Lobby was beautifully decorated! We have stayed here before and would stay here again.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Lisa W, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us. See you again soon! Sincerely, Marie-Louise More 

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We love the Best Western and there genuine caring staff would highly recommend to all. It is especially close to all of our family and satisfies my childrensneed for entertainment with the lovely pool! It is exceptionally decorated at Christmas and made our stay a special memory.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Tammy D, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Sincerely, Marie-Louise More 

New Brunswick, Canada
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 14, 2014

I stayed in this hotel for 5 nights in October and then again for a week in December. The staff at this hotel are wonderful and went above and beyond, they really made our stay great. Rooms were nice and updated, comfy beds, lots of parking. Absolutely no complaints. I would highly recommend this hotel.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Graywolfpack, First and foremost, thank you for spending an entire week with us. It was a pleasure having you and we are very happy to hear your stay with us was “Excellent” Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank you for the amazing review! Sincerely, Marie-Louise More 

Saskatoon, Canada
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 11, 2014

Hotel had good location and very friendly staff. Beds and staff we fantastic. This location had great value beds pillows everything was top notch. Allowed early check in as we wanted of the roads due to recent snow storm.

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear RG, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. See you again soon! Sincerely, Marie-Louise More 

Halifax, Canada
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 22, 2014

It is a nice hotel, very clean, very comfortable rooms. The little things however....The biggest little problem they have is what they call the hotels 'breakfast' area. The little bar area is just that, it is the hotel bar, with seating for 12. Imagine for a moment the complete waste of time this turns into when 40 people come down... More 

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Maggoo3193, Thank you for your comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

Connecticut
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2014 via mobile

Stayed here for one night on our way from Quebec to Maine. The room was comfortable and the bed- well, I didn't want to get out of it in the morning. Sooooooo comfy! Hotel has a nice fitness center and new guest laundry. Nice for travelers. Desk clerk was very helpful with suggestions for restaurants in town where we could... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear tosca1951, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels. Sincerely, Marie-Louise More 

Ottawa, Canada
2 reviews
4 of 5 stars Reviewed October 1, 2014

Hotel Staff were very friendly and helpful. Enjoyed the room amenities and the bed was very comfortable and the hotel was quiet. The breakfast selection could be better but the coffee was hot and plentiful. It was my sons birthday and the receptionist was nice and gave him a free breakfast voucher. I would certainly stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Timothy W, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We look forward to having you stay with us again real soon. Sincerely, Marie-Louise More 

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Additional Information about BEST WESTERN PLUS Grand-Sault Hotel & Suites

Address: 187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
Phone Number:
Location: Canada > New Brunswick > Grand Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grand-Sault Hotel & Suites 3*
Number of rooms: 61
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Also Known As:
Best Western Grand Falls
Grand Falls Best Western
BEST WESTERN PLUS Grand-Sault Hotel & Suites Grand Falls, New Brunswick

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