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BEST WESTERN PLUS Grand-Sault Hotel & Suites

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187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (31)
  • Jun-Aug only
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    (30)
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Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been staying at the Best Western in Grand-Falls, NB. for the last three years while visiting my mom and siblings for Christmas. The hotel is situated near the highway (though you cannot hear the traffic from your room), and right off the second exit into town. The rooms are comfortable and clean, the service is second to none,... More 

Was this review helpful? Yes
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for 5 nights as he was working in the area and I was looking forward to getting away for a bit. We could not have asked for a better "home away from home"! Every morning I had a delicious breakfast that was warm and fresh. All kinds of variety from cereal, oatmeal, yogurt, beans,... More 

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel staff is welcoming and helpful and made the check in and check out quick and painless. The rooms are nice and the beds are very comfortable. And the hotel is very conveniently located right off the TCH.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Joy H, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe More 

Newcastle Centre, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I always choose Best Western for my business stays. Kind, helpful staff, nice rooms, good price, good breakfast. Especially like the suites. very comfortable beds. Highly recommend this and any Best Western for business or pleasure.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Todd M, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind, I'm also glad that you liked our room suite,Thank You. More 

lorne, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

this stay was excellent got to the hotel was tired, but still had not had supper. so they offered burger, and hotdogs at a bbq they were having for the guest so was awesome did not need to go look for supper. this was an excellent gesture on the hotels part thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Victor P, Thanks so much for the review. We’re glad you liked our "June Bug Party" We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time. More 

Fredericton
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very Nice hotel, new building with all the modern features. People are eager to please and go out of their way to help. Small town charm with big city comforts. Easy access to the highways and town services.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Peter P, thank you for taking time to review your stay. We strive to provide the best possible experiences to our guests and we are glad you were able to have an excellent stay with us. We hope to have the pleasure of seeing you again soon. Travel Safe More 

Level Contributor
1 review
1 of 5 stars Reviewed May 23, 2015

Hotel was clean. But I have to give a bad review. We had rented 8 rooms for two nights as well as the conference room for a banquet lunch after a funeral. Near the end of the luncheon, the power went out so the family went to the lobby. We stayed till we were asked to leave to accommodate the... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Amy W, Thank you for taking the time to convey your comments regarding your recent experience with the Best Western Plus Grand-Sault. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We want to sincerely... More 

Mirabel, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

We stayed at this hotel for three nights and we were at Grand-Sault for a wedding and for a small vacation in family. I travelled in a lot of high quality (and price!) hotels such as Intercontinental, Ritz-Carlton, etc. and this one was the best value for the price I ever had. The rooms were nice and clean, recent, with... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Patrick L, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls.. We hope we have the pleasure of seeing you again soon. Travel Safe ! More 

Fredericton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 5, 2015

I was really impressed with this Hotel. Especially the rooms and the cleanlyness. Will return and recommend because of excellent value for my money. I did find the Internet connection to be very slow. This should be improved!

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Marc Andre M, Thank you for the nice comments about our hotel being clean and comfortable.We hope we have the pleasure of seeing you again soon. Travel Safe! More 

Moncton
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 2, 2015

I have stayed at this hotel on several occasion and will return whenever I have business in that area. The staff is very friendly and helpful. I wish all the hotels were this great. Keep up the good work and the great beds! :)

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Isabelle L, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis and we are glad that you liked our beds. I will be sure to keep your suggestion in mind Thank You. More 

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