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BEST WESTERN PLUS Grand-Sault Hotel & Suites

3.0 of 5 187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
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Certificate of Excellence 2014
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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BEST WESTERN PLUS Grand-Sault Hotel & Suites
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127 reviews from our community

Traveler rating
    66
    46
    12
    3
    0
See reviews for
46
36
3
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (127)
  • Mar-May only
    (16)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (15)
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New Brunswick, Canada
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel for 5 nights in October and then again for a week in December. The staff at this hotel are wonderful and went above and beyond, they really made our stay great. Rooms were nice and updated, comfy beds, lots of parking. Absolutely no complaints. I would highly recommend this hotel.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Graywolfpack, First and foremost, thank you for spending an entire week with us. It was a pleasure having you and we are very happy to hear your stay with us was “Excellent” Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank you for the amazing review! Sincerely, Marie-Louise More 

Saskatoon, Canada
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel had good location and very friendly staff. Beds and staff we fantastic. This location had great value beds pillows everything was top notch. Allowed early check in as we wanted of the roads due to recent snow storm.

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear RG, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. See you again soon! Sincerely, Marie-Louise More 

Halifax, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 22, 2014

It is a nice hotel, very clean, very comfortable rooms. The little things however....The biggest little problem they have is what they call the hotels 'breakfast' area. The little bar area is just that, it is the hotel bar, with seating for 12. Imagine for a moment the complete waste of time this turns into when 40 people come down... More 

Was this review helpful? Yes 1
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Maggoo3193, Thank you for your comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

Connecticut
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 2, 2014 via mobile

Stayed here for one night on our way from Quebec to Maine. The room was comfortable and the bed- well, I didn't want to get out of it in the morning. Sooooooo comfy! Hotel has a nice fitness center and new guest laundry. Nice for travelers. Desk clerk was very helpful with suggestions for restaurants in town where we could... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear tosca1951, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels. Sincerely, Marie-Louise More 

Ottawa, Canada
2 reviews
4 of 5 stars Reviewed October 1, 2014

Hotel Staff were very friendly and helpful. Enjoyed the room amenities and the bed was very comfortable and the hotel was quiet. The breakfast selection could be better but the coffee was hot and plentiful. It was my sons birthday and the receptionist was nice and gave him a free breakfast voucher. I would certainly stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Timothy W, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We look forward to having you stay with us again real soon. Sincerely, Marie-Louise More 

Toronto
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

Great location just off the highway. The rooms are large and clean with comfortable seating. The bed was comfortable with good linens even in the bathroom and pool area. For a good rate check through CAA.

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Penguin53, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and we look forward to seeing you again soon. Sincerely, Marie-Louise More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

We stayed at this hotel one night while traveling through New Brunswick. It is a very Clean hotel, extremely helpful friendly staff, great breakfast included. Location from the highway is also convenient. It was a perfect stay,,

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Deb Kelmart, We are very happy to hear that you enjoyed your stay with us! We are looking forward to serving you again real soon. Have a wonderful day. Marie-Louise More 

Peterborough, Ontario, Canada
1 review
5 of 5 stars Reviewed August 15, 2014

On our way home to Peterborough from Cape Breton NS. We were all very tired and went to check in but I had made a mistake and booked at the Best Western in Fredericton ( which we had passed two hours prior) :( ....... The staff were so accommodating...,, cancelled our room without fees and set us up in a... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Shannon S, Thank you for such a nice comment about our staff being so good to you and your family while you were on vacation. I hope you had a wonderful time and a safe drive home! Come and visit us again real soon. Marie-Louise More 

Ottawa, Canada
Top Contributor
72 reviews 72 reviews
14 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 2, 2014

I was actually trying to get to Edmunston, but I left it too late to book a hotel there. Grand Falls was the closest and turned out to be a great choice. This is a pretty typical, new-ish Best Western. It's what you'd expect for this type of hotel: everything was clean. It's conveniently located near the trans-canada with a... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear Bondersan, Thank you for your comment regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Come back and see us... More 

Owen Sound, Ontario
Top Contributor
57 reviews 57 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 1, 2014

It's a convenient stop on the way to PEI. The rooms are a good size and appeared to be clean. The air conditioner was loud so we turned it off. The window did open to allow for fresh air. There are plenty of choices for food in the area. We went to Pizza Delight and it was good. We would... More 

Was this review helpful? Yes
Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review

Dear DH2012_12, I would like to thank you for your review. We always enjoy reading the feedback from our guests and we appreciate it a lot because that`s the only way we know which improvements we need to make. Again, thank you and we hope to serve you again soon! Marie-Louise More 

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Additional Information about BEST WESTERN PLUS Grand-Sault Hotel & Suites

Address: 187 Ouellette Street, Grand Falls, New Brunswick E3Z 3E8, Canada
Phone Number:
Location: Canada > New Brunswick > Grand Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grand-Sault Hotel & Suites 3*
Number of rooms: 61
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Also Known As:
Best Western Grand Falls
Grand Falls Best Western
BEST WESTERN PLUS Grand-Sault Hotel & Suites Grand Falls, New Brunswick

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