To start, the Carlton is not recognized by the Garmin which makes it terribly difficult to find if you don't come straight out of Kinsale. Once we did arrive, the front desk clerk (who wasn't busy) was not welcoming and was not open to answering our questions. Instead, we were told to read the welcome letter. Um, ok. The room... more

Arrived in the midst of a wedding reception which was taking place initiallly in the main reception of the hotel which i immediately found off-putting, loud band and champagne and coffee being served whilst I grappled with my suitcases as the main door wasn't electronic or sensor activated, scenery was lovely and hotel appealing, after driving down form dublin and... more

My partner & I stayed here for a wedding recently. From the moment we arrived we enjoyed 5 star service and we loved every minute of our stay. The location is amazing and the view from the function room was breathtaking. The staff were great, very attentive without being in your face. I was pleasantly suprised at the rooms which... more

Such a let down- staff very charming in the restaurant. and did enjoy our dinners. However, both Friday and Saturday eves the wedding noise and crowds out on terrace gave us little sleep- the second eve the fire alarm went off several times due to wedding guests smoking in non smoking rooms. We tried to get a shuttle and were... more

I found this hotel overall quite a let down. The design of the bar connecting to the restaurant was terrible. If you wanted to drink you pint on the terrace you had to go through the restaurant first. Staff were plesent and curteous especially the restaurant manager, however in all we both felt that the atmosphere in the bar was... more

As part of a package deal we got the worst dinner menu ever Starters were choice of melon, soup or garlic mushrooms Main Course was either chicken or salmon which were terrible more

Situated in 90 acres but not developed with no walkways for guests other than around the carpark. No path leading into hotel. 5 kms from kinsale, Shuttle bus only runs from 6pm. Veranda swarming with bees/wasps. Had to keep room windows shut to keep bees/wasps out. Initial contact over phone not friendly and some staff unhelpful. Had to go to... more

Just an update to my previous review... After my recent stay I wrote a letter of complaint to the booking agency we used for the reservation to highlight to them the problems we had (I had concerns for anyone booking in future, as my experience wasn't 4star!) and got a written response from hotel management to my complaint. They assured... more

Were really disappointed with our trip to the Carlton, the hotel location is stunning, could have such potential, but the design does not make the best of its location, e.g. the hotel bar which not only does not have advantage of the view doesn't even have a window. The 2 siderooms which most people seemed to prefer sitting in to... more