Spent four days there during the early part of Nov. From the moment we walked in the door there was a smile, a welcome and a genuine greeting that said " We are delighted to see you". From the ladies that clean your room to the gentleman on duty in the swimming pool area, its obvious that management and staff... more

It was our third stay in this hotel. We did write a letter of complaints the first time when they first opened. Staff and services were inadequate to say the least. They took the matter in hand and this was our 3rd visit. Staff were experienced and friendly, services were 1st class and food was comparable to any other top... more

Our weekend at the Carlton was really enjoyable. We found the staff most outstandingly friendly and helpful helping to make our stay more special. We liked the bridge features inside and outside the hotel, the leisure centre was very well kept and clean, the views were lovely as well as the standard of the rooms. We want most especially to... more

Haveing been there twice I can recommend the hotel. Both times we went there was no wedding taking place and judging from the other reviews a wedding appears to take over the hotel a bit. Lovely grounds, lovely views and friendly staff. I think it has gone down a little bit since last year but not enough to discourage us... more

To start, the Carlton is not recognized by the Garmin which makes it terribly difficult to find if you don't come straight out of Kinsale. Once we did arrive, the front desk clerk (who wasn't busy) was not welcoming and was not open to answering our questions. Instead, we were told to read the welcome letter. Um, ok. The room... more

Arrived in the midst of a wedding reception which was taking place initiallly in the main reception of the hotel which i immediately found off-putting, loud band and champagne and coffee being served whilst I grappled with my suitcases as the main door wasn't electronic or sensor activated, scenery was lovely and hotel appealing, after driving down form dublin and... more

My partner & I stayed here for a wedding recently. From the moment we arrived we enjoyed 5 star service and we loved every minute of our stay. The location is amazing and the view from the function room was breathtaking. The staff were great, very attentive without being in your face. I was pleasantly suprised at the rooms which... more

Such a let down- staff very charming in the restaurant. and did enjoy our dinners. However, both Friday and Saturday eves the wedding noise and crowds out on terrace gave us little sleep- the second eve the fire alarm went off several times due to wedding guests smoking in non smoking rooms. We tried to get a shuttle and were... more

I found this hotel overall quite a let down. The design of the bar connecting to the restaurant was terrible. If you wanted to drink you pint on the terrace you had to go through the restaurant first. Staff were plesent and curteous especially the restaurant manager, however in all we both felt that the atmosphere in the bar was... more