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Club Croc Hotel Airlie Beach

240 Shute Harbour Road, Cannonvale, Airlie Beach, Queensland 4802, Australia
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Club Croc Hotel Airlie Beach
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Club Croc Hotel Airlie Beach
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311 reviews from our community

Traveler rating
    20
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    61
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    115
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65
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Okay, I don’t want this to be a bashfest, it wouldn't be fair. When I stay somewhere I like to experience the soul of the place and believe me this place had soul. I remember this place when it was first built, it rocked. It was the first of the resorts that was built on the mainland not on one... More 

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OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear EvanJohn63, Thank you for your feedback with regards to your recent stay at Club Croc Hotel Airlie Beach. It is disappointing you did not enjoy your time with us on this occasion. The sign out the front of the property which you refer to does say ‘Standby rates from xxx’, we offer a variety of room types and therefore... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

Restaurant isn't even open only has pies and chips. Pool and all facilities look better in photos advertised than actual place is. Spa would of been nice to go in but we didn't get time. Banjos pub down the road is excellent though and in easy walking distance. Was a comfy bed for the nigh if that's all you need... More 

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Travelers are raving about these Cannonvale hotels

Yeppoon, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Awesome Staff Room was clean, but something in the beds made the 3 of us itchy with bites all over us. Bathroom was small. Nice grounds although they are in need of some love. Pool was nice. Food was far from good. Previous stays have been a lot more enjoyable.

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OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Kpc4wcG, Thank you for your feedback with regards to your recent stay at Club Croc Hotel Airlie Beach. I am very pleased that you enjoyed the pool and found the staff to be awesome. It is, however, disappointing that you were let down in other areas on this occasion. With regards to the bites you suffered, I have looked... More 

Tamborine, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we felt very lucky to get into this hotel without a booking, as it was during the Easter break ... and what a good rate! Very friendly, helpful staff. Our room was on the ground floor near the pool, it smelt a bit damp at first (probably because it was close to the pool) and as it was hot and... More 

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Airlie Beach, Australia
1 review
5 of 5 stars Reviewed April 22, 2015

I stayed at Club Croc Airlie Beach for the weekend with my 6 year old son and had an absolute ball. The room was more than satisfactory, clean and serviced. The atmosphere, food and service made our entire stay awesome. The staff were friendly and helpful. The food was great, especially the buffet dinner on the saturday night. The only... More 

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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2015

We had two of the family rooms on the ground floor very close to the pool. The rooms were neat and tidy and had everything you would need and were serviced each day. The staff were very helpful and went out of their way to make our stay enjoyable. This is not a new resort but they have upgraded lots... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2015 via mobile

We stayed in a refurbished family room just me and my partner since it said there was a queen and bunk beds. However the "queen" bed was only 2 single bases and mattresses put together and not even with a fitted sheet so therefore they moved apart in the night and we would fall into the crack between them whoops.... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 1, 2015

A lovely hotel, very close to beach and walking distance to main Airlie Port/Marina. Walking distance to super restaurants. Hotel will book trips with pick-ups from premises. Our room was very good, great bathroom, balcony with views, very clean and comfortable. Good sitting area with table and chairs. Very friendly staff, and breakfast was good.

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Brisbane
Top Contributor
67 reviews 67 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed February 27, 2015

Oh my what a disappointment. The service was mediocre, the rooms in need of an update and the overall impression is never to return. The whole complex was tired, dirty and run down and completely unloved by the staff. It has the potential to be such a nice place to visit.

Was this review helpful? Yes 3
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear SeriouslyKids, Thank you for your feedback with regards to your recent stay at Club Croc Hotel Airlie Beach. It is disappointing that your expectations were not met on this particular occasion and the quality of service was not up to standard. I am very passionate about providing exceptional customer service and you can be assured that I have passed... More 

Mackay, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 17, 2015 via mobile

Stayed in a new deluxe room which was the only nice thing about the place The only thing I can fault is my aircon wouldn't work so wet into town while someone was sent to look at it, Came back 1hr later to walk in my room to find other people in there They seemed to double book my room... More 

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OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Sharon J, Thank you for your feedback with regards to your recent stay at Club Croc Hotel Airlie Beach. I am pleased that you had a pleasant stay and were impressed with the Deluxe room you stayed in. These rooms have been recently refurbished, with a new bathroom, soft furnishings and furniture. After you mentioned that you had a... More 

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