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Club Croc Hotel Airlie Beach

3.0 of 5 Shute Harbour Road, Cannonvale, Airlie Beach, Queensland 4802, Australia
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Club Croc Hotel Airlie Beach
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Club Croc Hotel Airlie Beach
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282 reviews from our community

Traveler rating
    19
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    52
    57
    111
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

I went on my very first holiday ever and I got my package of flight and 4 nights and flights through wotif.com and the pictures are real, ha really deceiving. the welcome was to a staff less desk and with slight directions To my room, no help.for my bags, as I was carrying 2 and pulling 1, was offered and... More

Was this review helpful? Yes
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Laura H, Thank you for your feedback with regards to you recent stay at Club Croc Hotel Airlie Beach. I would like to discuss your comments further as I’m a little surprised that they differ so greatly from your very positive guest comment card we received upon departure. If you could please contact me at ccabmgr@oceangroup.com.au and provide your... More

Cairns, Australia
1 review
2 of 5 stars Reviewed 1 week ago

when we arrived the lady on reception didn't seem as if she wanted to be there at all, she wasn't unpleasant but you could tell she was not at all happy in her job. We went to our rooms which were supposed to be delux rooms and was quite disappointed with them.The rooms looked that they were very worn and... More

Was this review helpful? Yes
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear sionaid h, Thank you for your feedback with relation to your recent stay at Club Croc Hotel. I am disappointed to learn that the quality of service was not up to standard during your stay. I am passionate about providing friendly, helpful and professional service to our guests and I have spoken to my Front Office at Restaurant team... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We visited this hotel 12 years ago as a couple & have returned as a family. We picked the hotel as we didn't want to be spending all our time at the hotel we want to go out exploring. When we got a quote for a room we got one price. When we went to confirm the booking it was... More

Was this review helpful? Yes 1
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Dave W, Thank you for your feedback with relation to your recent stay at Club Croc Hotel Airlie Beach. I am pleased to learn that you found check-in easy and your stay was pleasant. I am disappointed that the standard of cleanliness was not up to standard though and you can be assured that I have spoken to my... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We decided to take a break from hostels and stayed at this hotel. In all honesty we didn't expect much, after sharing a room with so many people for so long, a room to ourselves was a god send! However out expectations were completely surpassed on arrival. The guy on reception upgraded our room and helped us to book on... More

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Macclesfield, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Visited with three adults and two children amazing service especially kelli at the bar a real credit to the place. Food was good, drinks very cheap, room clean, pool area lovely some areas in need of some TLC but would stay again

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Townsville, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We phoned hotel to inform them we would be arriving late as it was a 3 hour drive. we were told over the phone "Great we will see you soon." However when we got there at 7pm Reception had closed, leaving us with a lockbox with no pin. We went to Bar area to make enquiry. 20 minutes later another... More

Was this review helpful? Yes 1
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Sonny K, Thank you for your feedback with regards to your recent stay at Club Croc Hotel Airlie Beach. It is disappointing to learn that you did not enjoy your time with us. The Club Croc Hotel Reception is open until 7.00pm Sunday-Thursday and until 8.00pm Friday-Saturday. If you arrive outside of those hours, your key is placed inside... More

Ripon
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed at club croc for 2 nights. Our room was spacious and clean. There was free wifi in the lobby/bar area downstairs which was good. The location isn't great - a bit out of the way and will take you 25 minutes to walk to Airlie beach or cost you between $10-$15 in a taxi. On one of the days... More

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Melbourne, Australia
1 review
3 of 5 stars Reviewed October 19, 2014

We stayed at Club Croc early Aug 2014. We had a refurbished room at front with balcony + water view. Anthony at desk was very helpful to our needs. Great location bus at front close to shops + can walk into town. The AFL footy channel is was great for us. We extended our stay twice. Room was very comfortable... More

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Perth, Australia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 19, 2014

Stayed one night in a refurbished room. Thought it was the perfect place for a few nights. The kids loved the pool. It is a little out of the way from the main strip of airlie beach also a little off the Bruce highway but worth the extra 15 min drive. The room was clean and modern. The exterior needs... More

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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 12, 2014 via mobile

Stayed here for the night with my 3 children ,staff were rude and jaded meals were terrible and took forever because they were so short staffed. Poor kids were so tired in the morning from sleeping in the squeaky uncomfortable metal bunks .

Was this review helpful? Yes 2
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review

Dear Moocha7, Thank you for your feedback with relation to your recent stay at Club Croc Hotel Airlie Beach. I am disappointed that we did not meet your expectations on this occasion. I am pleased to advise that we have recently appointed a new Chef and Food and Beverage Coordinator and we are excited about the exciting changes taking place... More

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Additional Information about Club Croc Hotel Airlie Beach

Address: Shute Harbour Road, Cannonvale, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach > Cannonvale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Croc Hotel Airlie Beach 3*
Number of rooms: 160
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Also Known As:
Club Crocodile Resort, Airlie Beach Hotel Airlie Beach
Comfort Inn Airlie Beach
Hotel Crocodile Airlie Beach

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