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BEST WESTERN PLUS Crossroads Inn & Suites

Certificate of Excellence
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135 Wood Ridge Terrace, Zion Crossroads, VA 22942-6966
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Crossroads Inn & Suites
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BEST WESTERN PLUS Crossroads Inn & Suites
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186 reviews from our community

Traveler rating
    124
    40
    12
    7
    3
See reviews for
84
27
17
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (50)
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    (51)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (31)
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Fredericksburg, United States
1 review
4 of 5 stars Reviewed yesterday NEW

We had just gotten married and did not want to start our honeymoon the day of the wedding. This was a close trip to allow us a bit of rest time. The room was fantastic and the staff treated us very kindly. I highly recommend this location.

Review collected in partnership with Best Western

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Virginia, USA
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What I liked: Breakfast was good. Had Orange Juice, Sausage, French Toast. Flatscreen TV was nice and it has plenty of channels to choose from. Wireless Internet was fast enough on top floor. A/C will cool the room till you freeze. Native American decorations in the Lobby. Beds are comfortable. The Shower and Tub give you plenty of room to... More 

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you so much for taking the time to write a wonderful review of our property! I, too wish that we had a second elevator! What is that saying that hind sight is always 50/50? I'm sorry that the smell from our indoor pool bothered you. We are looking into ways to cut down or eliminate that. I hope you... More 

Stanardsville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean and the people were very friendly and helpful. I would recommend this hotel for business or personal stays. I was traveling with a pet and the staff was very attune to my needs as well as my pets needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I am thrilled to hear that my staff took care of you and your pet! We pride ourselves in our customer service here at the BW PLUS Crossroads Inn & Suites. Come back and see us soon! More 

Virginia Beach, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 19, 2015

Good hotel for the price. Clean, efficient. No palace, but pleasant and serviceable. Not much, however, to Zion Crossroads, though the area appears to be growing. The hotel serves a lot of visitors to UVA and it is definitely a good alternative to the more crowded facilities closer to the college. But the area is being to close in, and... More 

Review collected in partnership with Best Western

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Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Our little town is certainly growing! I'm so glad that you enjoyed your stay and thank you for being a loyal guest! :) More 

Roanoke, Virginia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed April 15, 2015

What a tremdous staff, polite, attentive and caring. It is to bad that they are cruched by a General Manager that is stuck in the 80's. Her policies, having to come to the desk to check out, signs telling customers what to do in the elevator and in your rooms and my favorite you have to initial your contract on... More 

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Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I am sorry that you feel this way but these policies don't come from me, they come directly from our owner. If you would like to discuss this further, please call me directly at 540-832-1700 ext. 510. More 

Alexandria, United States
1 review
5 of 5 stars Reviewed April 15, 2015

Best motel I have stayed in during the past year. Very clean, quiet, great service and breakfast. Even had Golf Channel which is very rare for motels in this price range. Also, received an excellent military rate. Would go out of my way to stay here in the future even if it meant traveling a bit farther to my destination.

Review collected in partnership with Best Western

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Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so happy to hear that we exceeded your expectations! Thank you for taking the time to submit a review. I'd also like to personally thank you for your service and sacrifice. Please come see us again soon and happy golfing! More 

Jacksonville, FL, United States
1 review
5 of 5 stars Reviewed March 25, 2015

I would believe my answers cover the review, other than the fact that the web site led me to believe I was reserving through the hotel and not a third party and; therefore, paying a higher rate for the room.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you for taking the time to write a review. I am glad that you enjoyed your stay, despite the confusion at booking. Please call the property directly next time to avoid paying the higher rates! More 

Virginia Beach
2 reviews
5 of 5 stars Reviewed March 19, 2015

Very nice hotel with some very cool things on display in the lobby. Room was large, clean and had everything I needed. Didn't use the pool due to time but it looked very nice. The hot breakfast in the morning was unbeatable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so glad you enjoyed our breakfast and lobby collection. Come back and see us next time you're in the area! More 

Yorktown, VA, United States
1 review
5 of 5 stars Reviewed March 12, 2015

I started staying at Best Western in 2014. I was pleasantly surprised at how they compare with other well known brands. The breakfast provided, free of charge, was better than other hotels I have stayed in during the past year.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so glad you enjoy our breakfast! Jackie, our Breakfast Supervisor, takes great pride in her job and it shows. Thank you for being a loyal guest. More 

Duncan, United States
1 review
2 of 5 stars Reviewed March 9, 2015

They made me pay twice for the room as they said credit card used to guarantee room was only for holding reservation, but yet they charged my Ax card 3 days before I arrived. Front desk had no interest in resolving this problem and displayed a very condescending attitude at check in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Please give me a call so that we can discuss this matter. My direct line is 540-832-1700 ext 510. More 

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