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BEST WESTERN PLUS Crossroads Inn & Suites

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135 Wood Ridge Terrace, Zion Crossroads, VA 22942-6966
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BEST WESTERN PLUS Crossroads Inn & Suites
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BEST WESTERN PLUS Crossroads Inn & Suites
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183 reviews from our community

Traveler rating
    122
    39
    12
    7
    3
See reviews for
82
26
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (183)
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    (47)
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    (31)
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Virginia Beach, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Good hotel for the price. Clean, efficient. No palace, but pleasant and serviceable. Not much, however, to Zion Crossroads, though the area appears to be growing. The hotel serves a lot of visitors to UVA and it is definitely a good alternative to the more crowded facilities closer to the college. But the area is being to close in, and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Our little town is certainly growing! I'm so glad that you enjoyed your stay and thank you for being a loyal guest! :) More 

Roanoke, Virginia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

What a tremdous staff, polite, attentive and caring. It is to bad that they are cruched by a General Manager that is stuck in the 80's. Her policies, having to come to the desk to check out, signs telling customers what to do in the elevator and in your rooms and my favorite you have to initial your contract on... More 

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I am sorry that you feel this way but these policies don't come from me, they come directly from our owner. If you would like to discuss this further, please call me directly at 540-832-1700 ext. 510. More 

Alexandria, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Best motel I have stayed in during the past year. Very clean, quiet, great service and breakfast. Even had Golf Channel which is very rare for motels in this price range. Also, received an excellent military rate. Would go out of my way to stay here in the future even if it meant traveling a bit farther to my destination.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so happy to hear that we exceeded your expectations! Thank you for taking the time to submit a review. I'd also like to personally thank you for your service and sacrifice. Please come see us again soon and happy golfing! More 

Jacksonville, FL, United States
1 review
5 of 5 stars Reviewed March 25, 2015

I would believe my answers cover the review, other than the fact that the web site led me to believe I was reserving through the hotel and not a third party and; therefore, paying a higher rate for the room.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you for taking the time to write a review. I am glad that you enjoyed your stay, despite the confusion at booking. Please call the property directly next time to avoid paying the higher rates! More 

Virginia Beach
2 reviews
5 of 5 stars Reviewed March 19, 2015

Very nice hotel with some very cool things on display in the lobby. Room was large, clean and had everything I needed. Didn't use the pool due to time but it looked very nice. The hot breakfast in the morning was unbeatable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so glad you enjoyed our breakfast and lobby collection. Come back and see us next time you're in the area! More 

Yorktown, VA, United States
1 review
5 of 5 stars Reviewed March 12, 2015

I started staying at Best Western in 2014. I was pleasantly surprised at how they compare with other well known brands. The breakfast provided, free of charge, was better than other hotels I have stayed in during the past year.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

I'm so glad you enjoy our breakfast! Jackie, our Breakfast Supervisor, takes great pride in her job and it shows. Thank you for being a loyal guest. More 

Duncan, United States
1 review
2 of 5 stars Reviewed March 9, 2015

They made me pay twice for the room as they said credit card used to guarantee room was only for holding reservation, but yet they charged my Ax card 3 days before I arrived. Front desk had no interest in resolving this problem and displayed a very condescending attitude at check in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Please give me a call so that we can discuss this matter. My direct line is 540-832-1700 ext 510. More 

Taneytown, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

This is our "go to" hotel. Clean and bright, comfortable, modern TV, coffee maker,micro and fridge in room. Digital temperature setting works great/quiet. Staff very helpful and friendly. Best breakfast ever in this type hotel. Nicely decorated. Good restaurants and some shopping close by. Wheelchair accessible rooms available and suit my husband's needs perfectly. We will be back again!

Was this review helpful? Yes 1
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you so much for taking the time to write us a review on our tripadvisor page. Your feedback is very valuable to us and we are so thrilled to have you as a loyal customer. I hope that next time you are here I can thank you in person for staying loyal to our hotel. As the General Manager... More 

Roanoke, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

The Best Western Plus is the most clean and fresh hotel stayed in. Made you feel like you were at home. Great appearence while arriving ang entering lobby area. Staff was very friendly and helpful. Comfort of the room was great. Fan on air conditioner was a lil loud but slept right through it. Good breakfast. Will stay again if... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Freeport, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

Clean, friendly, comfortable. My grandsons loved the pool and the breakfast! Pool was clean, temperature in the room very comfortable for this grandma to sit and supervise...often pool rooms are more like a sauna if you are not actually in the water. Room was spotless, had a refrigerator and micro and coffeemachine. Breakfast room was a little small but food... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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