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Widbrook Grange

Certificate of Excellence
Trowbridge Rd, Bradford-on-Avon BA15 1UH, England
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Widbrook Grange
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Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Jo Anne L S Brentwood, United Kingdom
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380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brentwood, United Kingdom
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I don't have much bad to say about this hotel except it is a little dated and certain areas do need improving BUT the staff were all lovely when we were there. We booked the day we visited and on arrival was upgraded. When shown to our room we was given a four poster bed which the bedding was clean,... More 

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Sarratt
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A very pleasant place for a one night stay but the Dining Room staff could have been better trained. What is a Kir so we did not have one ? The Breakfast toast arrives but no butter. The staff themselves were helpful and friendly but need a bit of support.

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PCarrollWG, General Manager at Widbrook Grange, responded to this review

Thank you for your comments for your one night stay, Kir royale would not have been a problem, unfortunately Kir itself slipped through the net, this has been rectified offering a choice of two white wines, we are also contemplating reviving this tradition for the summer, using the modern French style of offering, peach and blackberry flavours as well. Hope... More 

Dudley
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Widbrook is a wonderful hotel on the edge of the town. The staff were friendly and the breakfast great, but some details of the room were a let down.b There was a media tablet which was a great idea but kept freezing up, had to use my phone and luckily wifi was good. The room was clean but the... More 

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PCarrollWG, General Manager at Widbrook Grange, responded to this review

Thank you for your concise review, yes we are improving the rooms on a daily basis, a good breakfast is always important and this is what we strive to offer including healthy options. The staff are always friendly here because we have pleasant guests such as yourself and we enjoy providing for them. ,. When you return to Widbrook you... More 

Birmingham
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed as part of a large party and had a lively private dinner - great food, well managed. So we expected decent service for breakfast but were very disappointed both mornings. There were not enough staff on, the muesli/cereal area was littered with empty packages, fruit bowls were empty and no bowls to eat from. I had to ask... More 

Was this review helpful? Yes 1
PCarrollWG, General Manager at Widbrook Grange, responded to this review

I was sorry to hear that the breakfast experience was not up to standard, unfortunately it was a case of every body at once, we have put measures in place to counteract this. Apart from that the staff were pleased to hear you enjoyed your dining experience. Thank you for reviewing us and it would be great to see you... More 

Hampshire
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 13, 2015

I've stayed at this hotel on business for 3 weeks over the last 2 months & have very much enjoyed staying here. On reflection, and looking at the other reviews - of course I'd like to be balanced about my feedback too. The first 2 weeks I was in room 6, a large room with a 4 poster and dual... More 

Was this review helpful? Yes 2
PCarrollWG, General Manager at Widbrook Grange, responded to this review

I would like to thank you for taking the time to review us, it is great when corporate clients give us feedback. We feel it is very important to make your stay as hassle free as possible. Added to that the healthy breakfast options, the facility of our pub Boathouse on the marina, I think we have a little more... More 

Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 10, 2015

We stayed here overnight while visiting the Badminton horse trials (about 12 miles away). We had rooms 19 and 20 in the old stables, they we lovely, a mix of old stone walls and tasteful modern decor and bathroom fittings. More importantly (as we were exhausted!) the 6ft bed was very comfortable. The sofa bed which converted into twin beds... More 

Was this review helpful? Yes 2
PCarrollWG, General Manager at Widbrook Grange, responded to this review

It was great to hear you enjoyed the bedroom and the comfortable beds, and hope this left you rested after a great day at the nearby horse trials. The other points you mentioned will be looked into. I hope to welcome you again at Widbrook grange. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 27, 2015 via mobile

We stayed at willbrook grange for 1 night with a group of friends for birthday celebrations. We had 2 triple rooms and a twin room. rooms were very clean and beds and pillows very comfy. 2 of our rooms were cold when we arrived and was told the heating would be put on but arriving back late at night with... More 

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PCarrollWG, General Manager at Widbrook Grange, responded to this review

Yes we do have a lovely location at Widbrook, close to the Historic town of Bradford on Avon, and set in 11 acres of grounds. I am sorry for the bad experience with the heating, rest assured the plumber was out in the morning. Thank you for your review. More 

Sheffield, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 24, 2015

A four night stay earlier this month was booked by a relative as a base to explore Bath and the locality. The website looked promising for the usual hotel services plus a pool and mini gym. She booked a double and twin room but on arrival the latter was still a double - this was rectified by the duty staff.... More 

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PCarrollWG, General Manager at Widbrook Grange, responded to this review

I was sorry to read that your experience was not up to our usual standard, as you pointed out our staff are very attentive and helpful so they would be disheartened to hear your comments, we can use this critique to continue and improve in our progression towards the top hotel in the area. More 

UK
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed April 23, 2015

I was booked into this hotel by a company I work for. It's in a lovely spot and has beautiful gardens - I'm assuming that I was in an 'un-renovated' room though, because it sounds nothing like some of the good reviews here. Good bits - the bed was reasonably comfortable, there was a television and a tablet. Also the... More 

Was this review helpful? Yes
PCarrollWG, General Manager at Widbrook Grange, responded to this review

The positives of this review are staff, food,fluffy towels,big pillows, the negatives are being dealt with on a daily basis as part of our ongoing refurbishment programme. Thank you for taking the time to review us. More 

Warminster, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 22, 2015

Noticed the hotel took Tastecard so decided to visit for dinner. Easily booked online and staff very helpful. Yes the hotel is in need of some love but because we were there for dinner wasn't really a worry. What can I say, the three staff on duty were friendly, helpful and could not be faulted. There are different menus but... More 

Was this review helpful? Yes
PCarrollWG, General Manager at Widbrook Grange, responded to this review

It is great to hear you enjoyed our taste card menu. This menu is produced to showcase a cross section of our dishes to guests at the discounted taste card rate. Thank you for your review. More 

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