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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Special Offer
Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton, Kapalua
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2,299 Reviews from our TripAdvisor Community

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Traveler rating
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    506
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My family (wife, 11 month old daughter, and myself) stayed at the Ritz Carlton Kapalua for 4 days in mid August. A great place to start our two week vacation in Hawaii and celebrate our 5th wedding anniversary. The Ritz's level of service is what excels the overall experience - recognition of our anniversary, with special touches and desserts upon... More 

Was this review helpful? Yes 1
West Sacramento, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Ritz from August 15 to the 19th and what stood out the most was how the staff made everyone feel like a VIP. The customer service was really top notch and hands down the best anywhere. We were in room on the lobby level overlooking the pool and close to the fitness center which was convenient... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I visited the Ritz Carlton, Kapalua, Maui the week of August 9th thru August 15th. We arrived as the evening approach and immediately noticed that Kapalua was different than the rest of the island. It was tree lined and breezier/cooler than Lahaina, such a welcome in mid August. Two trade winds actually cross reducing in the air... More 

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St. Louis, MO
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After much consideration, we chose the Ritz Kapalua for 7 nights and the St. Regis Princeville for 3 nights to celebrate our 25th Wedding Anniversary. We were very pleased with our decision. The Ritz is a breath-taking property, located at the base of the West Maui Mountains far away from the hustle and bustle of Kaanapali and Lahaina but close... More 

Was this review helpful? Yes 2
Naperville, Illinois
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed here twice. It's one of my favorite hotels in the world. The Ritz Carlton chain is known for incomparable customer service and the Kapalua doesn't disappoint. Rooms are spacious and very well appointed. All of the amenities are top shelf - with nice soap, shampoo, and lotions. The towels were very soft, fresh, and clean. Comfortable beds... More 

Was this review helpful? Yes 4
Miami, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here while on business and I haven't stopped talking on the wonderful experience I had here. The hotel is clean, they pay attention to detail in everything from up keep of the hotel, landscaping, personnel, food & drinks, service, and etc. the food is a bit overpriced but so is for the rest of the island. I had... More 

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Chicago
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The property is beautiful. But, far more important, the service here was fantastic. In particular, Mickey, who worked valet and breakfast, and Kelsey, who worked as a server at the pool, were the warmest and most genuine people you could come across. Looking forward to coming back here.

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here in April 2015 and it was perfect in every way. The property is so beautiful and well maintained. I would have coffee on my patio and see people working away at 6am. Speaking of coffee, I LOVED the espresso machines in the room. Self parking was costly and a bit of a walk but it didn't ruin... More 

Was this review helpful? Yes 1
OKC, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We were there for a week and can't compliment the quality of the resort and the staff. It was beyond our expectations and will never stay elsewhere on future visits to Maui. Make sure you eat their buffet breakfast if you want to enjoy the freshest food.

Was this review helpful? Yes 1
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha JMATTW, Thank you for your kind words regarding our team of Ladies and Gentlemen, who I agree work to make each guest’s stay a memorable one. Thank you also for sharing your enjoyment of our Terrace breakfast buffet. We had recently enhanced the buffet with a new layout, more variety and more local specialties thanks to our talented culinary... More 

Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The resort is beautiful, and we enjoyed our recent seven night stay. However, the $23 self parking charge per day is ridiculous. We stayed here several years ago and self parking was free. This definitely isn't an area of the island where parking is at a premium. There is plentiful free parking everywhere around the resort. This is just a... More 

Was this review helpful? Yes 1
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha luvtogo_12, Thank you very much for sharing your comments regarding your recent visit to Kapalua. We are delighted that you enjoyed your visit and I wanted to take this opportunity to address your comment regarding our daily charges. Instead of charging our guests for individual services such as enhanced high speed internet, cultural tours, beach chair service, discounted golf... More 

Hotel Review Summarization

What travelers say

  • Ocean views(24)
  • Banyan tree(14)
  • Pool area(13)
  • Club level(9)
  • Golf course(8)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(3)
  • Room service(3)
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