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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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1 room 1 adult
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The Ritz-Carlton, Kapalua
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2,450 Reviews from our TripAdvisor Community

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Montreal, Canada
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just stayed one night The hotel is amazing everything outstanding the room was huged size of an appartment ! Food good breakfast excellent Service upscale and efficient nothing wrong The only thing they charge for car park with the price of room should be included and the location I like better Wailea Highly recommended if you can afford .....

Helpful?
Thank Sunseeker_mtl
Minneapolis, Minnesota
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I really enjoyed the staff here especially Maxine! She was very attentive to me and my two teenagers! We enjoyed all of the food and drinks we had from the pool menu. We also enjoyed the brunch and shuttle service to the beach. We hope to stay here on our next trip to Maui!

Helpful?
Thank ocean14_11
Fairfield, Connecticut
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice hotel, no doubt. The lobby is beautifully decorated and the hotel room we stayed in was absolutely fantastic. However, I wouldn't consider this a "family resort". It was a little bit boring for our family, but could be the relaxing vacation someone else desires.

Helpful?
1 Thank gsharbin
Burbank, California
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Overall very good experience. The rooms were solid. The property is set back a bit from the ocean so you have to walk down a very long inclined path to get there, but when you do it's a great beach. The pools were the PERFECT temperature and I love that they are open 24 hours. The pool bar offered great... More 

Helpful?
1 Thank luvs2travelmel
Taipei, Taiwan
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This resort is perfect for family, couple or anyone that wants a simple and mindful vacation. Everything here was simply wonderful. We ate, shopped and enjoyed almost every aspect of its facilities - pools, hot tubs, gym, and etc. And I must also point out how amazing and well-trained the staffs were. Every single staff member we met in the... More 

Helpful?
1 Thank Suki C
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Suki C, Mahalo for sharing your experience at our hotel. It sounds as though you definitely had a memorable stay and enjoyed all of the wonderful amenities throughout our hotel and Kapalua resort. I will be sure to share your kind words with our Ladies and Gentlemen as well. I do agree that our resort certainly does cater to... More 

Houston, Texas
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

If you can't be happy here, then you won't be happy anywhere. I am fortunate to be able to spend time here. I do have high standards (especially for what it costs to stay here) and this place exceeds them. Extremely helpful & friendly staff. All the amenities you could want in paradise.

Helpful?
Thank Cindy P
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Cindy P, Mahalo for sharing your experience with the TripAdvisor community. I'm so pleased to hear that we not only meet your expectations, but exceeded them. That is what we strive for with every guest and I'm so glad it made for a memorable stay for you. I will be sure to share your compliments with our Ladies and... More 

Charlotte, North Carolina
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Every aspect of this resort is top notch! Starting with the bell hops - the most friendly and hopeful people at the hotel (and everyone else is excellent as well - they are just better). Our room was always cleaned perfectly. The food was excellent. Expensive but it is the Ritz and Hawaii. Pool side service was excellent. The property... More 

Helpful?
3 Thank Troy O
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Troy O, Mahalo for leaving such a glowing review of our hotel and the service you received from our Ladies and Gentlemen. They are definitely a special group of people who truly pride themselves on providing genuine service to our guests. I will be sure to share your kind words with them - specifically the bell team. Mahalo again... More 

Seattle, Washington
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

A wonderful and private location in Kapalua. Very secluded and private. Beautiful private beach and gorgeous pool. Kapalua bay is walking distance for amazing snorkeling. A shuttle is available to take to the town of Lahaina and Whalers village where lots of shopping and restaurants are. Well kept grounds and great service as you would expect. High prices, but it's... More 

Helpful?
2 Thank Seattlefoodiegirl206
Lewis Center, Ohio
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the moment you check in, the realization sets in that the property is a Ritz Carlton. The staff is first rate, The location is stunning (albeit, a hike to the beach) and the rooms are very well appointed. The property is about an hour from the airport and 20 minutes or so to Lahaina, so it is not in... More 

Helpful?
2 Thank AceBucki
Manasquan, New Jersey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our 4th return to magnificent property. The views are priceless. The entire staff made us feel like we were back home. We were welcomed with a beautiful plate of fresh fruit and a wonderful suite upgrade which was so appreciated. We took their advice and went to The Plantation House for breakfast.... Suggest you do the same. Take long walks... More 

Helpful?
1 Thank Tracy N
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Tracy N, Mahalo for sharing your experience and for being such a loyal guest of The Ritz-Carlton, Kapalua. It was our pleasure to welcome you back home and we are so pleased that you enjoy your time with us. Mahalo again we look forward to seeing you again soon. Me Ke Aloha Pumehana, (With Warmest Regards,) Mike Kass Hotel... More 

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