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All 2 Kapalua hotels

The Ritz-Carlton, Kapalua

5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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Ranked #1 of 2 hotels in Kapalua
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
CookiesMomPA Pittsburgh
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1,856 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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English first
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our family of 4 stayed in a beautiful suite in July. The grounds & location are perfection. The staff is phenomenal, especially Grace at the front desk who was more than accomodating when we requested late check out. We love the pools and sports available. The walk down to the beach is a little far but it's breathtaking. I'd suggest... More

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently spent 10 days at the Ritz-Carlton in Kapalua to celebrate our wedding and honeymoon. We're huge fans of the Ritz brand, and Maui seemed like the perfect location. Our experience is difficult to put into words; it really was that incredible. I am a seasoned business traveller --I spend 150+ nights a year in hotels--... More

Was this review helpful? Yes 4
Valencia, California
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

First-class all the way. This is a great property for couples more so then families. The hotel property is fairly remote from most of the Maui activities and the pool is average, but the relaxation and the pampering - wow! Spent one week of pure indulgence with great golf, great beach and excellent food selections. Like I stated, the downside... More

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new jersey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Sadly only spent two nights here and regretted it. We booked via Amex Platinum and were upgraded from a garden view room to a suite. What a good start! The room was light, bright and spacious and had a small kitchenette. Lovely to have a large fridge, microwave and separate bedroom. Bathroom very large size with shower and a separate... More

Was this review helpful? Yes 3
Dallas, TX
17 reviews 17 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at the Ritz Kapalua. This resort is not sitting on strip of beach next to 4 other resorts. It's more remote but there are plenty of restaurants and activities in the area. Personally, I think the location is superior. I think renting a car is a must at this resort. We did use the hotel... More

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14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel. The rooms are spacious and the bed is the most comfortable I've slept in.the hotel facilities are excellent. Loved going up to the Plantation House for dinner and to watch the sun go down. The staff are friendly and helpful. The weather at Kapalua can be a bit mixed at times but the views and scenery more than... More

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Princeton, New Jersey
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here the beginning of July with my family (15 and 10 year old children and wife). The best part of the hotel was the people and the service but overall the facilities are just average at best. the pool area was very good, a three tiered pool but one was reserved for adults. Chairs were not too hard... More

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The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha John T, Mahalo for submitting your review. Your feedback is extremely valuable to us and we appreciate you taking the time to share your experience. I was pleased to hear that you enjoyed the service provided by our Ladies and Gentlemen as well as the Club Level Lounge. The Lounge is definitely popular with our guests especially those traveling... More

Newport Beach, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Sorry but this place is just awful. You must know that this hotel is not centrally located, and not close to anything. If you stay here you are basically at this hotel the whole time, and that is sad because this hotel is just not that good. The pool is dirty, with sporadic service, and extremely crowded. There was construction... More

Was this review helpful? Yes 3
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Thank you very much for taking the time to share your feedback. I was deeply disappointed to read that you did not have a pleasant experience during your visit to our resort. We are committed to providing each of our guests with the finest personal service and facilities and I apologize that your experience did not meet expectations. Your feedback... More

4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We first visited this resort in July of 2013. My husband, teenagers and I loved it so much we knew we had to go back so we did a week ago. (July 2014) it was 7 days in paradise. We went with the intentions of celebrating my husbands bday, our 20th anniversary (we were mauied- in Maui) and our sons... More

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3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We met some friends here from Cali & Texas for a 50th BD Weekend in March. We were there during whale season. The Hawaiian humpbacks gave us quite a show on our morning walks along the cliffs. The hotel was undergoing some renovation at the time. Nothing to intrusive. However if you're looking for peace & quiet, I recommend calling... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(47)
  • Banyan tree(38)
  • Pool area(37)
  • Club level(34)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Very good(3)
  • Beautiful property(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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Hotel & grounds (258)
Room/suite (208)
Pool/beach area (219)
View from room (66)
Bathroom (27)
Dining (44)
Family/play areas (1)
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Amenities (75)
Beach (37)
Children's Pool (7)
Jacuzzi (1)
Pool (57)
Restaurants and Bars (56)
Terrace Room (90)
The Hotel (42)

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Pool/beach area (2)
Hotel & grounds (14)
Dining (7)
Family/play areas (1)
Room/suite (1)
Other (5)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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