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All 2 Kapalua hotels

The Ritz-Carlton, Kapalua

5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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Ranked #1 of 2 hotels in Kapalua
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Philip L Seattle, Washington, United States
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1,892 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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English first
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed yesterday NEW

Requested a late check out when I arrived as my flight is at 9:20pm and was confirmed - doubled checked this morning and they no longer are offering it - so I have 7+ Hours before I leave the island. On top of that was given terrible advice from concierge on a trip to hanna that resulted in us paying... More

Was this review helpful? Yes 1
Seattle, Washington, United States
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

If you're thinking of sipping a drink and relaxing on the beach, this isn't it. The beach is a long walk, at the entrance they give you some towels and that's it. No food or drink service, no cabanas or umbrellas, no staff at all on the beach. Maybe this is a Maui thing; Honolulu was full service. Food was... More

Was this review helpful? Yes 1
New York
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Luxurious, personalized and proactive attention. Beautiful property. Great pool area. Vibrant lounge. Top notch room. All the amenities you could want or need and expect from a Ritz. Some drawbacks include no direct easy ocean access, a bit of a confusing elevator system (ours was out one day), no direct sunset view. And a bit of a hike to self... More

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Los Angeles, California
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Incredible grounds, beautiful views. Lovely beach. The food was a downer, not too many options and very pricey for not great quality. Helpful staff. This was my second time and not sure I will return.

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed 3 days ago NEW

Stayed at the Ritz and we were disappointed with numerous events, service and experience. The staff tries hard and makes a best effort. It appears the place and management have lost there way. The place is situated in a beautiful location,.

Was this review helpful? Yes 1
The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha B K, My sincerest apologies that you were disappointed during your recent stay with us. I would appreciate the opportunity to understand more about the experiences where we fell short so I may investigate where the breakdowns occurred. Your feedback and time are truly valued and I thank you for allowing us the opportunity to connect. I may be... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Hotel is a vacation in itself. Breath taking views , friendly staff, and excellent food and drink! The location of the Hotel is very peaceful and tranquil, although it is a bit far from shopping and town. A rental car is a must if you stay here.

Was this review helpful? Yes 2
Portland, Oregon
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My tennis gear was stolen from the room. It is not the money I really care about, since my adidas shorts and underwear! were not more than $100. I am platinum level with Ritz and never been treated with more disrespect!

Was this review helpful? Yes 10
16 reviews 16 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This location has everything you expect from the Ritz and more!! The developers spared no expense here! Beautiful views, lush plantings, and first class furnishings all add to the ambience of this special venue. Top it off with a professionally trained staff, ready to assist with a smile. We celebrated our 30th wedding anniversary here and it was ideal in... More

Was this review helpful? Yes 2
San Diego
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was our first time to Maui for a short four-day getaway for a close friend's birthday. Like many other reviews I read, our stay also started off a bit rocky. We booked an oceanfront suite but were placed on the first floor with hardly a view of the ocean but a great view of golf carts driving right in... More

Was this review helpful? Yes 6
Scottsdale, Arizona, USA
Senior Contributor
30 reviews 30 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Without a doubt it is the level of service that sets this property apart as a true 5 star resort. From the bellman to the landscaping crew, from housekeeping, to the maintenance crew, from the pool crew to the food servers to the concierges, absolutely everyone we interacted with had a smile on their face. We were always treated with... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(47)
  • Banyan tree(38)
  • Pool area(37)
  • Club level(34)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Beautiful property(3)
  • Very good(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

1,422 photos of this hotel

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Pool/beach area (220)
Room/suite (208)
Hotel & grounds (258)
View from room (66)
Bathroom (27)
Dining (44)
Family/play areas (1)
Other (204)

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Amenities (75)
Beach (37)
Children's Pool (7)
Jacuzzi (1)
Pool (57)
Restaurants and Bars (56)
Terrace Room (90)
The Hotel (42)

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Pool/beach area (2)
Hotel & grounds (14)
Dining (7)
Family/play areas (1)
Room/suite (1)
Other (5)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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