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All 2 Kapalua hotels

The Ritz-Carlton, Kapalua

5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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Ranked #1 of 2 Hotels in Kapalua
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Brett H Chicago, Illinois
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1,922 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The Ritz-Carlton Kapalua is an outstanding resort in an isolated section of Maui. There are plenty of things to do in the Kapalua area despite being about 1 hour from the airport by car. The service, facilities and dining are on par or better than most of the Ritz Carlton locations I have visited in the past year. Overall service... More

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Newport Beach, California
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked the Ritz Carlton for a last minute trip in August and was delighted to get extremely reasonable rates, compared to nearby Montage and the Four Seasons in Wailea. Had a great conversation at check in with a fantastic front desk staff member, and decided to upgrade to a resort view suite. That "resort view" suite turned out to be... More

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Fullerton, California
Top Contributor
76 reviews 76 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am back again for a week and thought I would provide a little update, pro and con. The property is still immaculately maintained, absolutely spotless, outstanding groundskeeping and staff as always, friendly. Just know that there are no "beach front" rooms on this massive property. If you want an ocean view, you are going to pay for it. Kapalua... More

Was this review helpful? Yes 1
Plymouth, Indiana
Top Contributor
55 reviews 55 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were surprised by how much we thought this resort needed work! We saw plenty of cleaning that needed to be done. The pool grout could use a good scrubbing and there were other issues with maintenance. You have to walk down quite a way to get to the beach and then back up the hill. We enjoyed our stay... More

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful hotel!! The service was fantastic, I found most of the staff went above and beyond to assist in any way possible. I was upgraded upon arrival not because I asked but purely because I had said my flight was apalling. The concierge were so very helpful, Tyrone was definitely exceptional. his recommendations were spot on. The reception... More

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Chicago, IL, USA
Top Contributor
73 reviews 73 reviews
55 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Flew to Maui for a long weekend away. Upgraded to club level -- staff was amazing throughout but especially in the club. Grounds, facilities and rooms were beautiful. Spa and pool area was also great. Every staff person we encountered was friendly, helpful and went above and beyond to ensure everything was perfect!

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Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

In comparison to other Ritz Carlton properties, this location is just not up to the mark. This is also the first 5 star hotel I have stayed in that does not offer 24/7 room service... The only conclusion I can come up with is that business is very slow and cut backs are necessary... Friendly and very helpful staff- the... More

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Luvsholidays123 and mahalo for taking the time to share your feedback. While I’m pleased that you found the staff friendly and helpful and enjoyed the cleanliness of our hotel, I was disappointed to read that you did not find it to be at the same caliber of other Ritz-Carlton Hotels. I would appreciate the opportunity to speak with you... More

Raleigh, North Carolina
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We traveled to the Ritz in Kapalua at the recommendation of family and friends - spending 7 nights on the Club Level. It is a gorgeous property away from the busy part of Maui, but close enough to activities and outings to be a perfect retreat. The Club Lounge staff were courteous, accommodating and the food was very good. The... More

Was this review helpful? Yes 6
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had read most of the reviews on this hotel before we booked it and really can't see how many, if any of the negatives stack up. The location on the island is perfect,very quiet in the vicinity of the hotel and the very well manicured Kapalua. Yet only a very short 10 min drive from Lahaina, which is one... More

Was this review helpful? Yes 7
Washington DC
Top Contributor
97 reviews 97 reviews
58 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned to Maui for our annual Hawaiian getaway. Decided to split time on two sides of the island - Wailea and Kapalua. Really didn't like the Grand Wailea this trip - checked out a day early and added a night at the Ritz. Sooo worth it!!! Loved the Ritz. As a platinum in Marriott Rewards, they were kind enough to... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(43)
  • Banyan tree(37)
  • Pool area(36)
  • Club level(30)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Very good(3)
  • Beautiful property(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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Bathroom (27)
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Beach (37)
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Terrace Room (90)
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