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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton, Kapalua
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2,304 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed 8 nights and 9 glorious days at this Resort and everything about it was fabulous. First of all, every employee at the hotel, in the restaurants, the shops, the pool, the beach are amazing. They are friendly and incredibly helpful. The rooms are very pretty and comfortable, and most, if not all of the rooms... More 

Was this review helpful? Yes 2
Chicago, IL USA
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel and staff. Hotel rooms were very clean and spacious. We had a suite which was very spacious and great for having the rest of our group come over for a drink before dinner. The ocean view description is a stretch you can see the ocean but you can't hear it (it's to far from the hotel). The hotel... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the hotel. We were upgraded to a jr suite at no charge which was greatly appreciated. The hotel is best for couples or older children. There wasn't a great deal for our teenagers to do. The beach area is a distance down from the hotel. The service was fabulous and anything we needed was... More 

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Orangeburg, South Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I were here on an incentive trip for his company and we had a wonderful time! The grounds were gorgeous, room was comfortable, food was great, and the staff was awesome. We also enjoyed some time at the on site Spa. We are looking forward to coming back in the near future

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Kula, Hawaii
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31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have always enjoyed this hotel as a very relaxing retreat and have stayed here a number of tmes. I am treated like royalty and every one here seems to make it their duty to help me enjoy my stay to the fullest. They have now added these wonderful cabanas to enjoy poolside at no additional charge. It felt decadent!... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family (wife, 11 month old daughter, and myself) stayed at the Ritz Carlton Kapalua for 4 days in mid August. A great place to start our two week vacation in Hawaii and celebrate our 5th wedding anniversary. The Ritz's level of service is what excels the overall experience - recognition of our anniversary, with special touches and desserts upon... More 

Was this review helpful? Yes 2
West Sacramento, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Ritz from August 15 to the 19th and what stood out the most was how the staff made everyone feel like a VIP. The customer service was really top notch and hands down the best anywhere. We were in room on the lobby level overlooking the pool and close to the fitness center which was convenient... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family and I visited the Ritz Carlton, Kapalua, Maui the week of August 9th thru August 15th. We arrived as the evening approach and immediately noticed that Kapalua was different than the rest of the island. It was tree lined and breezier/cooler than Lahaina, such a welcome in mid August. Two trade winds actually cross reducing in the air... More 

Was this review helpful? Yes 1
St. Louis, MO
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

After much consideration, we chose the Ritz Kapalua for 7 nights and the St. Regis Princeville for 3 nights to celebrate our 25th Wedding Anniversary. We were very pleased with our decision. The Ritz is a breath-taking property, located at the base of the West Maui Mountains far away from the hustle and bustle of Kaanapali and Lahaina but close... More 

Was this review helpful? Yes 3
Naperville, Illinois
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here twice. It's one of my favorite hotels in the world. The Ritz Carlton chain is known for incomparable customer service and the Kapalua doesn't disappoint. Rooms are spacious and very well appointed. All of the amenities are top shelf - with nice soap, shampoo, and lotions. The towels were very soft, fresh, and clean. Comfortable beds... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Ocean views(24)
  • Banyan tree(14)
  • Pool area(13)
  • Club level(9)
  • Golf course(8)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(3)
  • Room service(3)
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Beach (37)
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Children's Pool (7)
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Jacuzzi (1)
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Pool (57)
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Terrace Room (90)
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The Hotel (42)

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