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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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2,097 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
3 of 5 stars NEW

Good : 1. Concierge service was excellent. Kai was a true joy. She really made all of my dining and excursions very memorable. 2. Valet and bellmen were very friendly. 3. I love this hotel's location in Kapalua. Clear skies daily and a little bit of a wind. Very nice wind to prevent you from roasting. 4. Poolside service was... More 

Was this review helpful? Yes 3
Bainbridge Island, Washington
4 reviews 4 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't kid yourself that this is a 5 star hotel. After staying at other 5 star resorts throughout the Islands (Four Seasons Hualalai; Halekulani Oahu; Fairmont Kea Lani), this resort doesn't even compare. Positives: Valet - very friendly, knowledgeable, fast car retrieval Rooms - suite was nice size, Subzero fridge/freezer drawers, Fisher Pakel dishwasher drawers, small shower with inadequate water... More 

Was this review helpful? Yes 13
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha IslandMom64 and thank you for taking the time to share your experience. While I was pleased to hear that you enjoyed your suite and the service of our valet team, I sincerely apologize that there were some areas during your stay where the service was not synonymous with the service typically provided by the ladies and gentlemen of The... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Ritz Carlton on Maui was magnificent! From the time we drove into valet your car until we prepared to depart each grits representative was as friendly as you would ever imagine! Tracy at the Concierge desk was exceptionally helpful in arranging excursions while we were on the island.

Was this review helpful? Yes 4
Des Moines, Iowa
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, 10 year old son and I spent 5 days at the resort for a second time. The quality is on par with what you would expect for a Ritz Carlton. The staff was outstanding! Everyone was extremely friendly and willing to accommodate in any way they could. They seemed genuinely interested in our day and were great with... More 

Was this review helpful? Yes 3
Oklahoma City, Oklahoma
Top Contributor
117 reviews 117 reviews
34 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Like every Ritz-Carlton I have ever visited, this is a great hotel with great service. We did not try the spa and don't play golf, so can't comment on those things. Everyone in the hotel is as friendly and helpful as they can be, often appearing almost hurt if they could be of assistance in some way. I will separately... More 

Was this review helpful? Yes 2
Laguna Beach, California
Top Contributor
107 reviews 107 reviews
77 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 1 week ago

I had high expectations of this property based on some of my other recent Ritz Carlton experiences (Dorado Beach and Laguna Niguel) but this property proved a significant disappointment. I think the attached photos tell much of the story of what I found to be wrong with this place. Filthy marks on the doors, chipped paint, scratches, rusty equipment, uncleaned... More 

Was this review helpful? Yes 1
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Thank you for taking the time to share your experience and for the constructive feedback. I have reviewed your comments with my Leadership team and sincerely apologize that you found the resort in need of additional cleaning and maintenance and lacking in certain areas of service. We are consistently working to ensure our Ladies and Gentlemen provide the finest personal... More 

Washington DC, District of Columbia
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved this place and will always remember how beautiful and well-maintained the resort is. Everything about this hotel is top-notch, including the service. My wife and I arrived 6 hours after our scheduled landing because of flight delays. When we told the front desk...they upgraded us to a one bedroom suite! The pool is lovely, the location is near... More 

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Barrie, Canada
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was not "wowed" by any element of our stay at the Ritz-Carlton Kapalua. The room was equal to many 4/5 stars we have stayed in previously. We had to sleep with the balcony door shut and A/C off to cancel the noise of other guests on their balconies and "talking" in the hallways after 3AM. Maid service was at... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were originally going to stay at Kapaula villas but ended calling the Ritz Carlton after one night at villas looking for better accommodations. Thankfully they had availability and an island package. We stayed in an ocean view suite and it was well worth the money. We had our 3 year old with us and it was perfect amount of... More 

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
85 reviews 85 reviews
37 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A small introduction: We went to Maui last September and only now, almost 5 months later I am writing this review. The reason it took me long is that, when we return from a trip we have so many things to do and we postpone the "not essencial" things. The Ritz Carlton: Absolutely great! Location is superb, as you have... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(32)
  • Banyan tree(23)
  • Pool area(20)
  • Club level(13)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Beautiful property(3)
  • Very good(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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