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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton, Kapalua
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2,184 Reviews from our TripAdvisor Community

Traveler rating
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    486
    215
    114
    68
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444
1,029
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
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Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me first say this is a beautiful property and rooms are spacious and well maintained. The person in charge of Guest Relations, Ador, is exceptional and friendly. Always with a smile and great directions. He reads people and what they are feeling or need without fail...There is also a young lady, Precious, at the same counter who works for... More 

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Oakville, Canada
Top Contributor
61 reviews 61 reviews
12 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We went to the Ritz for a convention. It's was our second visit to this beautiful hotel, the first since the major renovation. Unfortunately, the food/bar and the front desk staff seemed overwhelmed. Don't get me wrong, the grounds, the location and the rooms are stunning and more than meet the high standards of any Ritz property. However, the food... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My DW and I just returned from an island-hopping jaunt around Hawaii to celebrate our 1st wedding anniversary and spent our last three nights at the RC, Kapalua. I must say that I was a little concerned with the loud crowd of conference attendees we encountered in the lobby upon our arrival, but once we stepped out of the elevator... More 

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London, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 10 days at the Ritz Kapalua. It's a wonderful hotel - with very professional and polite staff. The service around the pools during the day is available and prompt - but not pushy either. The beach is wonderful, while not necessarily a "top rated" for Maui - it's location is excellent and you can go as deep as... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

DH and I spent most of our honeymoon here. It was an incredible, relaxing, wonderful, luxurous vacation. The staff was lovely, genuine, and accomodating. The food was fantastic - don't miss the smoothies and granola at breakfast! In fact, we ran into the executive chef on our way to the beach one morning and he had the recipes sent up... More 

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Saint John, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We rented a car and the self park is 22.00 and the valet is 33.00 per day. When we arrived and said we wanted to self park they took no information on the car. A friend who was also staying with a rental car said tell them you returned the car as they don't check and the parking lot is... More 

Was this review helpful? Yes 3
Toronto
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed last week here It is a long flight from Toronto but when we got to the room we knew it was well worth it Our room was large,had a king size bed-mattress perfect- and a bathroom to match in size We had a great view on the balcony of the water the food was excellent... More 

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We came on our Babymoon with our 18 month old daughter. She is vegetarian and not used to just eating fries but the hotel was amazing and got her black beans and tofu and cooked it just like she likes. She was so happy. I actually bumped into the head of food and beverage while I was walking at the... More 

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VA
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location is great but can be a bit windy. Definitely pay the extra $$ and get a Club Level room - the food and service definitely make this one of the top Ritz properties. If travelling the Road to Hana ask for a cooler with some snacks and drinks. Spend some time at the pool and the balcony at the... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

the service is great, rooms are very nice and clean! the breakfast downstairs is great ! drinks at the pool are a bit pricey but you are at the Ritz! :-) the only down side was the beach ... windy and not safe to go in the waves would pull u in.... sand is not cleaned and hard to walk... More 

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Hotel Review Summarization

What travelers say

  • Ocean views(24)
  • Banyan tree(14)
  • Pool area(13)
  • Club level(9)
  • Golf course(8)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(3)
  • Room service(3)
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