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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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#1 of 2 Hotels in Kapalua
1,934 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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1,934 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

My review will be simple and straight to the point - don't hesitate to book this resort, it's my favorite property on the island...the rooms, grounds, pool, and restaurant will all exceed your expectations. I have tow recommendations, book the club lounge, and go to the pool, introduce yourself to Landon and relax all day...she is awesome and so is... More

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Santa Clarita, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very luxurious. It is located in the very private community of kapalua unlike most of the other hotels in kaanapali or lahaina. the Beach is generally unshared except to some homeowners of the Ritz villas or kapalua villas. Restaurants are very good although pricey. Breakfast is excellent and worth the price. We were upgraded to an ocean... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a few days with my family and we all had the best time! From the moment we walked in we received the most amazing service from everyone. The property is open, airy, and away from the cluster of hotels lining the Kahului coast. One morning we had the breakfast buffet; yes it was pricey, but it was... More

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Los Gatos, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed for 5 nights at the hotel in early September 2014. Before I went for the trip, I read several reviews on TripAdvisor, and saw that several time, people complained that it is not luxurious enough and it's not 5 stars, but I booked anyway, because I like the remote location of the hotel, instead of... More

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Hartford, Connecticut
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Ritz Carlton for a week, half business half pleasure. The property is great and the service is outstanding. My compliments to Grace, Ben, David and Grant they did a great job as well as everyone else. Grace especially at the front desk everything I needed she was on it! The golfing was also fantastic with two... More

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New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I were here on his business trip and loved this hotel. We know several people who came for honeymoons too. For honeymooners, I would note there is one large pool so it can be crowded and less private than other resorts. If you are ok with that, the beach is on the small side but also very... More

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Chicago, Illinois
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent a weekend in mid-September at this amazing property to celebrate our anniversary, and brought our two young children. From the moment we arrived, we were absolutely floored. The property is stunning, as you can see for yourself. But what made this stay so incredible was the amazing service, and the attention to detail shown by everyone at the resort.... More

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Abu Dhabi, United Arab Emirates
Top Contributor
160 reviews 160 reviews
49 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent a lot of time reading reviews here on TripAdvisor before booking the hotels for our honeymoon. I was a bit hesitant booking the Ritz in Kapalua due to the many negative comments about the staff attitude and the windy weather. I'm happy that I did not listen to all these since I could not recognize any of this... More

Was this review helpful? Yes 3
Colorado Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Very disappointed. Old-ish rooms, poor housekeeping & grounds maintenance. People were nice, though! Upon arrival, the bellman took us to our room. On the way we saw housekeeping gloves discarded on the floor. No big deal. But upon getting to our ocean view room, there were hairs in bathroom ick! And a discarded Pringles can on our veranda. Really? At... More

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha merroach, Thank you for sharing your feedback following your recent stay with us. While I am delighted that you enjoyed the service our ladies and gentlemen provided, I am naturally concerned with the comments regarding grounds maintenance and housekeeping. Please rest assured that I have spoken with both departments in relation to your experience and apologize that this was... More

Flint, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Pros: well manicured property from outside. All trees plantations give you calming feeling. Staff at the entrance gate were very welcoming. Beach is relaxing just grab few towels sit at the chairs and enjoy waves of the pacific or for a swim or snorkeling. Honulua store outside is a gem to the area...you get food, souvenirs, snorkeling gear, drinks and... More

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Simone T – Thank you for taking the time to share your experience. I’m glad to hear that there were several aspects of the resort that you really enjoyed, however was extremely disappointed to hear of the situation with the condition of your room. I will absolutely address this with appropriate departments and would appreciate the opportunity to speak... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(43)
  • Pool area(36)
  • Banyan tree(35)
  • Club level(27)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Room service(3)
  • Beautiful property(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

1,442 photos of this hotel

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Hotel & grounds (260)
Pool/beach area (223)
View from room (67)
Room/suite (208)
Bathroom (27)
Dining (44)
Family/play areas (1)
Other (218)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (75)
Beach (37)
Children's Pool (7)
Jacuzzi (1)
Pool (57)
Restaurants and Bars (56)
Terrace Room (90)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (30)
Pool/beach area (2)
Hotel & grounds (14)
Dining (7)
Family/play areas (1)
Room/suite (1)
Other (5)
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