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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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#1 of 2 Hotels in Kapalua
1,927 Reviews 4.5 of 5 stars
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The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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1,927 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abu Dhabi, United Arab Emirates
Top Contributor
140 reviews 140 reviews
46 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

I spent a lot of time reading reviews here on TripAdvisor before booking the hotels for our honeymoon. I was a bit hesitant booking the Ritz in Kapalua due to the many negative comments about the staff attitude and the windy weather. I'm happy that I did not listen to all these since I could not recognize any of this... More

Was this review helpful? Yes 2
Colorado Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Very disappointed. Old-ish rooms, poor housekeeping & grounds maintenance. People were nice, though! Upon arrival, the bellman took us to our room. On the way we saw housekeeping gloves discarded on the floor. No big deal. But upon getting to our ocean view room, there were hairs in bathroom ick! And a discarded Pringles can on our veranda. Really? At... More

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Flint, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Pros: well manicured property from outside. All trees plantations give you calming feeling. Staff at the entrance gate were very welcoming. Beach is relaxing just grab few towels sit at the chairs and enjoy waves of the pacific or for a swim or snorkeling. Honulua store outside is a gem to the area...you get food, souvenirs, snorkeling gear, drinks and... More

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Indianapolis, Indiana, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I came here on our honeymoon and had an amazing time. The property is beautiful including the pools, rooms, lobby, and beach. Staff is very polite and provided us a complimentary Mai Tail drinks when we got to our room. It was a very special time for us on our honeymoon. The only bad thing or maybe... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Ritz-Carlton Kapalua is an outstanding resort in an isolated section of Maui. There are plenty of things to do in the Kapalua area despite being about 1 hour from the airport by car. The service, facilities and dining are on par or better than most of the Ritz Carlton locations I have visited in the past year. Overall service... More

Was this review helpful? Yes 3
Newport Beach, California
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked the Ritz Carlton for a last minute trip in August and was delighted to get extremely reasonable rates, compared to nearby Montage and the Four Seasons in Wailea. Had a great conversation at check in with a fantastic front desk staff member, and decided to upgrade to a resort view suite. That "resort view" suite turned out to be... More

Was this review helpful? Yes 3
Fullerton, California
Top Contributor
78 reviews 78 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am back again for a week and thought I would provide a little update, pro and con. The property is still immaculately maintained, absolutely spotless, outstanding groundskeeping and staff as always, friendly. Just know that there are no "beach front" rooms on this massive property. If you want an ocean view, you are going to pay for it. Kapalua... More

Was this review helpful? Yes 8
Plymouth, Indiana
Top Contributor
55 reviews 55 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were surprised by how much we thought this resort needed work! We saw plenty of cleaning that needed to be done. The pool grout could use a good scrubbing and there were other issues with maintenance. You have to walk down quite a way to get to the beach and then back up the hill. We enjoyed our stay... More

Was this review helpful? Yes 2
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a wonderful hotel!! The service was fantastic, I found most of the staff went above and beyond to assist in any way possible. I was upgraded upon arrival not because I asked but purely because I had said my flight was apalling. The concierge were so very helpful, Tyrone was definitely exceptional. his recommendations were spot on. The reception... More

Was this review helpful? Yes 1
Chicago, IL, USA
Top Contributor
73 reviews 73 reviews
55 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Flew to Maui for a long weekend away. Upgraded to club level -- staff was amazing throughout but especially in the club. Grounds, facilities and rooms were beautiful. Spa and pool area was also great. Every staff person we encountered was friendly, helpful and went above and beyond to ensure everything was perfect!

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(43)
  • Banyan tree(37)
  • Pool area(36)
  • Club level(28)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Beautiful property(3)
  • Very good(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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