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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
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2,100 reviews from our community

Traveler rating
    1,248
    466
    208
    111
    67
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431
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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    (466)
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2 reviews
3 of 5 stars NEW

We treated our two children, their spouses and children to Christmas week at The Ritz-Carlon, Palalua in Maui. The entire hotel bill, 3 rooms,was paid in advance.Upon checking in on our 11:30 PM arrival, we were told of a $30 per day per room Wi-Fi fee. We had brought our own Wi-Fi equipment but the hotel insisted this fee was... More 

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usa
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Ritz Carlton Kapalua is simply breathtaking. The grounds are expansive and well maintained. Don't let the fact that it is not directly on the beach deter you. The walk to Fleming Beach is lovely and they will transport you in a golf cart if you don't want to walk. The beach is public, but never crowded. The surf is... More 

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United States
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

For part of our honeymoon we stayed at this hotel. We were so happy we did. The hotel was beautiful and the staff was so pleasant. When we arrived there was a bottle of Champaign and a welcome card. The room was clean, the restaurant was delicious (the sushi was so fresh), and the staff was always jumping to help... More 

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1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good : 1. Concierge service was excellent. Kai was a true joy. She really made all of my dining and excursions very memorable. 2. Valet and bellmen were very friendly. 3. I love this hotel's location in Kapalua. Clear skies daily and a little bit of a wind. Very nice wind to prevent you from roasting. 4. Poolside service was... More 

Was this review helpful? Yes 3
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha - I appreciate you taking the time to share your experience with our hotel and was pleased to hear you enjoyed Kai Sushi, our valet, bellman and pool service as well as our location, beach and overall weather. I will be sure to pass your comments and appreciation to the team. I was sorry to read about the confusion... More 

Bainbridge Island, Washington
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't kid yourself that this is a 5 star hotel. After staying at other 5 star resorts throughout the Islands (Four Seasons Hualalai; Halekulani Oahu; Fairmont Kea Lani), this resort doesn't even compare. Positives: Valet - very friendly, knowledgeable, fast car retrieval Rooms - suite was nice size, Subzero fridge/freezer drawers, Fisher Pakel dishwasher drawers, small shower with inadequate water... More 

Was this review helpful? Yes 13
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha IslandMom64 and thank you for taking the time to share your experience. While I was pleased to hear that you enjoyed your suite and the service of our valet team, I sincerely apologize that there were some areas during your stay where the service was not synonymous with the service typically provided by the ladies and gentlemen of The... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Ritz Carlton on Maui was magnificent! From the time we drove into valet your car until we prepared to depart each grits representative was as friendly as you would ever imagine! Tracy at the Concierge desk was exceptionally helpful in arranging excursions while we were on the island.

Was this review helpful? Yes 4
Des Moines, Iowa
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, 10 year old son and I spent 5 days at the resort for a second time. The quality is on par with what you would expect for a Ritz Carlton. The staff was outstanding! Everyone was extremely friendly and willing to accommodate in any way they could. They seemed genuinely interested in our day and were great with... More 

Was this review helpful? Yes 3
Oklahoma City, Oklahoma
Top Contributor
117 reviews 117 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Like every Ritz-Carlton I have ever visited, this is a great hotel with great service. We did not try the spa and don't play golf, so can't comment on those things. Everyone in the hotel is as friendly and helpful as they can be, often appearing almost hurt if they could be of assistance in some way. I will separately... More 

Was this review helpful? Yes 2
Laguna Beach, California
Top Contributor
107 reviews 107 reviews
77 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had high expectations of this property based on some of my other recent Ritz Carlton experiences (Dorado Beach and Laguna Niguel) but this property proved a significant disappointment. I think the attached photos tell much of the story of what I found to be wrong with this place. Filthy marks on the doors, chipped paint, scratches, rusty equipment, uncleaned... More 

Was this review helpful? Yes 1
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Thank you for taking the time to share your experience and for the constructive feedback. I have reviewed your comments with my Leadership team and sincerely apologize that you found the resort in need of additional cleaning and maintenance and lacking in certain areas of service. We are consistently working to ensure our Ladies and Gentlemen provide the finest personal... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved this place and will always remember how beautiful and well-maintained the resort is. Everything about this hotel is top-notch, including the service. My wife and I arrived 6 hours after our scheduled landing because of flight delays. When we told the front desk...they upgraded us to a one bedroom suite! The pool is lovely, the location is near... More 

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(31)
  • Banyan tree(22)
  • Pool area(20)
  • Club level(13)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Top notch(3)
  • Beautiful property(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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