We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Hotel website
Hotel packages
Special Offer
Complimentary Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
Professional photos View all
Browse nearby
The Ritz-Carlton, Kapalua
Write a Review

2,072 reviews from our community

Traveler rating
    1,231
    460
    203
    111
    67
See reviews for
426
979
30
123
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2072)
  • Mar-May only
    (463)
  • Jun-Aug only
    (570)
  • Sep-Nov only
    (560)
  • Dec-Feb only
    (479)
All months
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Ritz-Carlton during the Pro-Am at Kapalua which was wonderful. We were involved with the golf and attended 2 of the functions at the hotel - both of which I would say were very well done. The staff when we checked in were excellent and only too happy to offer helpful advice and make sure everything was fine.... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for our honeymoon. It's a lovely hotel, very smart and clean. The pool area and service by the staff was fantastic. The only downside was its a remote location and the dining options in the hotel are expensive and limited.

Was this review helpful? Yes
Washington, DC
Contributor
16 reviews 16 reviews
15 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed Nov 30-Dec 6, 2014 (second visit in two years). Loved it! I think it's better to stay at ANY Hawaiian property during off times like this...your experience can be completely different than if you are there at major holidays or during spring break. Explains why reviews can vary so much at the same property. I... More 

Was this review helpful? Yes
Kiel, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just got back to room from day at pool. Excellent service from Kelsie, our server and Kris,the pool manager. Staff is clearly trained to pay attention to detail. Room is big, comfortable pillow top mattress, clean. Minor lamp problem fixed at our convenience. 11 more days here to go. Yeah! This place is seeing to our every need.Concierge staff &... More 

Was this review helpful? Yes
Ardmore, Oklahoma
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Ritz for four nights in January, and had an unbelievable time. I read concerns about the wind and rain, and we had no problems whatsoever. It was warm and sunny every day. The facilities were amazing. The resort has everything you could ask for - pools, beach, spa, hiking trails and amazing views. The food was... More 

Was this review helpful? Yes 1
Sonoma, California
Top Contributor
59 reviews 59 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the place to say in Maui if you want to be treated like a princess. The hotel is beautiful, the service is flawless and the beach is a lot of fun for amateur boogie boarders looking for a good time. I stayed here for 6 days with my friend and we had an amazing vacation. It has three... More 

Was this review helpful? Yes 2
Manhattan Beach, California
Top Contributor
94 reviews 94 reviews
92 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the RCK for 7 nights in December. Went with our 6 year old daughter and stayed at the hotel during the busiest time of the year, between Christmas and New Years. Was a bit concerned prior to arrival given some of the negative views, but we were happy with the stay. The hotel is a full hour from... More 

Was this review helpful? Yes 4
Dallas
Senior Contributor
22 reviews 22 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at many Ritz-Carlton properties and this one is the most amazing so far. It's a beautiful property. The beach there is nice, the Dragon's Teeth is there (must-see), and you are close to Merriman's (must-eat) and Lahaina is just a 15 minute drive. It's a great location. If you have the opportunity, take a tour of the... More 

Was this review helpful? Yes
Plano, Texas
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a really good time at the Ritz on Maui. The staff was exceptional, waiting on us hand and foot, including the bell hop who worked hard to find us a Ritz cooler we could borrow and the concierge staff that booked our trips and then had to change them around last minute. The hotel is not one of... More 

Was this review helpful? Yes 2
Memphis
Top Contributor
72 reviews 72 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night here for the Pro-AM Golf tournament. We were suppose to stay 6 nights but after realizing the Montage was right next door we decided to check it out. This Ritz needs a facelift. We had a true ocean view room but to get there, we had to walk a 1/2 mile. We were at the very... More 

Was this review helpful? Yes 3
The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Julie U, Thank you so much for taking the time to share your experience. I was delighted to read that you enjoyed our food and beverage options, specifically Kai and The Terrace, as well as the service provided by our Ladies and Gentlemen. We truly pride ourselves on providing the finest personal service and facilities to our guests so... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Ritz-Carlton, Kapalua? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Ocean views(35)
  • Banyan tree(26)
  • Pool area(23)
  • Club level(17)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Beautiful property(3)
  • Top notch(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Orbitz, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your The Ritz-Carlton, Kapalua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

1,506 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1111)
Viewed
Room/suite (217)
Viewed
Pool/beach area (245)
Viewed
Hotel & grounds (292)
Viewed
View from room (78)
Viewed
Business center/function rooms (1)
Viewed
Dining (50)
Viewed
Bathroom (27)
Viewed
Family/play areas (1)
Viewed
Other (200)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (365)
Viewed
Amenities (75)
Viewed
Beach (37)
Viewed
Children's Pool (7)
Viewed
Jacuzzi (1)
Viewed
Pool (57)
Viewed
Restaurants and Bars (56)
Viewed
Terrace Room (90)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (14)
Viewed
Dining (7)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay