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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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2,169 reviews from our community

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    484
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My observation: You can tell how good a hotel is by how well the guests dress. They dress extremely well here. Also, this is one of the very few hotels when we arrive, the bellman looks at our baggage tags and addresses you by your name. Service is outstanding here! We always take a Club Room (limited to 36 rooms,... More 

Was this review helpful? Yes 3
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

for $900/night was a forgotten visitor amongst 800 strong group that came to hotel. Hotel catered to them and forgot their other paying guests. Always check first if groups are booked to make sure hotel has staff and amenities to satisfy both the large group and the other paying guests. Took over an hour to get to concierge and no... More 

Was this review helpful? Yes 2
Birmingham, Alabama
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It is tough to beat a Ritz-Carlton some better than others but always exceptional we were greeted with the Ritz smile. This property has a great pool and fantastic beach we enjoyed our stay here and would stay here again.

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Edmond, Oklahoma
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First of all this is a beautiful hotel perched in an enviable spot along the coast for great views. Close enough to Lahaina. I would say this Ritz-Carlton really lacks some things to make it exceptional. Before I go into the negatives let me say I am a Marriott Platinum member and was excellently treated before arrival to get some... More 

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Fairfax County, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Carlton, Kapalua for our honeymoon and hope to go back someday! From the moment we arrived we were pampered and treated like special guests. They knew who we were as we pulled into the front entrance and immediately congratulated us on our wedding and quickly got us checked in and to our rooms. We had... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Just like a Ritz, expect luxury and comfort. The Hotel is amazing, the beach, the pool and amenities, everything is nice. However, Its quite far from everything, you will need to rent a car to get anywhere and discover the island. Still a great experience.

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Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all at the check-in I waited 2 hours so that housekeeping could finish cleaning the room. In the end I didn't have towels. When I booked the hotel in the website (booking.com) it said that the wi.fi was free. The true is that you need to pay a resort fee and then you have "free" wi.fi and pool... More 

Was this review helpful? Yes 2
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Tiago5 – I’m sorry to hear that you did not feel our hotel was in line with other Ritz-Carlton hotels you have experienced. The service you experienced is certainly not typical of our housekeeping team and I apologize that we did not exceed your expectations in that area. I also wanted to take this opportunity to address your note... More 

Orange County, California
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz is a great place to stay. The staff is awesome (very friendly), and the location is beautiful. The greatest thing to do is to drive from the Ritz (on the road next to ocean) a short 5 minutes to Napili Cove. Walk through the "Napili Point Vacation Condos" onto the bay, there you can enter water from rocks... More 

Was this review helpful? Yes 5
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

After being on Oahu for a few nights, the Ritz at kapalua was the price of Hawaii we were looking for. The resort is very nice, great staff and great spa! The couples massage is a nice treat. The pool could use some updating as tiles are missing but the overall experience has been great.

Was this review helpful? Yes 2
Yorba Linda, California
Contributor
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

CON Hotel appears to cater to large corporate events and at times seemed crowded. The pool staff were horrible and disinterested. I felt like I was intruding. In addition, the lounge chairs are worn and need to be repaired. Breakfast buffet at Terrace Restaurant was a bit disappointing in terms of array of choices and overpriced. The beach down from... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Ocean views(24)
  • Banyan tree(14)
  • Pool area(13)
  • Club level(9)
  • Golf course(8)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(3)
  • Room service(3)
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