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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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1,959 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mountain View, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We got probably the warmest welcome in history. Margie (?) was extremely attentive, provided a complimentary upgrade and complimentary late check out (not because status but because she saw a baby in our reservation, bonus points for being really sweet!). She also promptly call us to let us know the room was ready early. Suite was really spacious albeit a... More

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Calgary, Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We got this on an Expedia deal, and the experience was fantastic at the price point. The hotel is slightly dated, but still quite luxurious. Every part of the facility was outfitted to a high standard. Our room wasn't high up and looked over a fairway, but the view and scenery were still good. We only hung out on the... More

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Almelo, The Netherlands
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel is outstanding, so are all the staff. We had the ocean view room which has stunning views. There was a mix up with initial reservation as we are travelling as a group, one of our group had to stay on the other side of the complex for the night, but management offered free breakfast for all in the group... More

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Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved being at this hotel. Apart from the usual Ritz standard,it had some valuable extras thrown in for us. We were upgraded to a suite in the residence part of the hotel. As a result of this ,we got an access to free laundry which was a unique experience for a five star hotel. Beach is wonderful and lovely... More

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Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself needs some updating.. I'm sure when it was built it was the most beautiful hotel, however now adays the new hotels will knock your socks off and unfortunately if you pay full price for the Ritz and you've stayed at other locations you might be a little let down. The Ritz does have unique access to dragon's... More

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We hosted a 100 person destination wedding at the Ritz Carlton Kapalua and have nothing but good things to say. Yes, it is expensive. The drink prices are high as are the restaurant prices, but there are alternatives The wedding planner was great. No detail was too small. The banquet food was great. The wait staff was great. Housekeeping was... More

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San Jose, California
Top Contributor
64 reviews 64 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Mrs. H and I celebrated our 30th Wedding Anniversary (yes, she's put up with me for that long) here Labor Day week. I let the Hotel know and there was a plate of Chocolate dipped strawberries in our room (which was upgraded to a Suite) upon our arrival. The staff went our of their way to make us happy -... More

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Cape Cod
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

When you compare the Ritz to other luxury hotels on the island (Four Seasons, etc.), you'll find that it is much more spread out, quieter, less crowded. We visited the Four Seasons and drove through the Grand Weilea, and they are beautful but can't compare. There was plenty of room at the beach, pool, lobby areas, etc. The multiple pools... More

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Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My BFF and I stayed at the Ritz Carlton Kapalua for 4 nights/5 days from Sept 23rd thru 27th towards the end of our vacation in Maui. The service was exceptional from the moment we arrived. The property was immaculate!! The staff were polite, kind and courteous. We were glad we chose the Ritz since we stayed in Kaanapali during... More

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New Delhi, India
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

last month we had this wonderful chance of holding a conference in Maui - and we chose Ritz Carlton Kapalua - an awesome hotel ! beautiful rooms - most of them either facing the ocean or the pool - and so widely spread in 9 floors ! what a fantastic welcome given by the staff - with Hawaiian garlands and... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(41)
  • Pool area(36)
  • Banyan tree(33)
  • Club level(26)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Top notch(3)
  • Beautiful property(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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