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The Ritz-Carlton, Kapalua

5.0 of 5 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Certificate of Excellence 2014
The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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2,017 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (464)
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Novato
Top Contributor
53 reviews 53 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ok ask for and ye shall receive... We originally were gifted a week at the Maui Marriott - Parking lot view oh hell no! So we called the Ritz Carlton and voila! Oui monsieur we have a garden suite for you with one night free and we can offer a $500 resort credit - which just about covers the $30... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

+ beautiful beach + Dragon's Teeth - awesome place for a short walk + Kapalua Beach - great snorkeling beach accessible through nice coastal trail (~ 20 minutes walk) + really nice rainforest hikes starting practically at the hotel + nice swimming pools - very expensive breakfast buffet - not so great food in the restaurants, esp. variety + great... More 

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amd
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the ritz kapalua for 5 nights just post the thanks giving weekend. The hotel is definitely 5 star but could do a lot better to live upto the ritz brand. Our check in was smooth but we felt out of place. Being a ritz member and having booked directly on the ritz website, they should have known... More 

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Danville, California
Top Contributor
59 reviews 59 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I arrived at the hotel yesterday and so far it has been a big let down. I have 6 more nights to see if it gets any better and I sure hope so. The check-in was all about the payment and not the experience. I asked for help and was dismissed by the person checking me in. Was this the... More 

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Ayeketb, Thank you for sharing your feedback with us while you are still on property and giving us the opportunity to provide you with the service you have come to expect from a Ritz-Carlton hotel. I understand that you have been in touch with our team and truly appreciate your graciousness and constructive comments. We look forward to making... More 

Washington DC, District of Columbia
Top Contributor
93 reviews 93 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Kapalua for 10 days in October and our stay was ok. We came from staying our first week in Maui at the Four Seasons Wailea and then went over to the Ritz for the remainder of our vacation, we have been combining both areas for the past two years so that we can get the... More 

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Sbconsi – thank you for taking the time to share your experience. I’m sorry to hear that there were several aspects of your stay where our service fell short of expectations. We appreciate your feedback and I will be sure to address your concerns with the appropriate parties. Should you wish to discuss any aspect of your experience in... More 

Ponte Vedra Beach, Florida
Top Contributor
97 reviews 97 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 8 days and were not disappointed. The staff, as usual, is extremely personalble and always say hello with a smile. The're very accomodating and they made our stay here very comfortable and relaxing. The rooms are well appointed, clean, and turn-down service nightly is a nice touch. The pool area is wide open... More 

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Los Altos, California
Top Contributor
58 reviews 58 reviews
48 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at Ritz over the thanksgiving weekend, quite disappointed, not matching our experience with Ritz service and facilities. First the good: - the location was nice, nested in couple of golf courses, rolling hills, and not far from beach - golf cart taking you between the hotel swimming pool and beach - generous offerings of beach towels - most staffs... More 

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The Ritz Carlto... K, Front Office Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha 3ecrm, I sincerely appreciate you taking the time to share your experience – both what you enjoyed as well as areas where we could improve. I have taken all of your notes into consideration and will address with the appropriate teams here on property. Should you wish to discuss anything in greater detail, please do not hesitate to contact... More 

Paisley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and two friends traveled to Maui after our University 'finals' and, as a celebratory treat, we decided to book into the Ritz for three nights. It was everything we expected/hoped for and more. We arrived very late at night due to our flight being delayed by 7 hours and had to taxi to the hotel which is a fair... More 

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Zephyr Cove, Nevada
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I could not have asked for a more beautiful and accommodating hotel for our vacation. We were upgraded to a suite, and upon seeing the beautiful room and the ocean view balconies, we were in love. The staff was exceptional! We want to give a special shout-out to the cleaning staff, as every detail was attended to.... More 

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great resort, huge rooms with everything you ever need, friendly staff, immaculately clean throughout the whole resort. Free shuttle service to restaurants outside resort. Will definitely stay there again.

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(40)
  • Pool area(32)
  • Banyan tree(29)
  • Club level(23)
  • Golf course(9)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(4)
  • Beautiful property(3)
  • Very good(3)

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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