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The Ritz-Carlton, Kapalua

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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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The Ritz-Carlton, Kapalua
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2,221 Reviews from our TripAdvisor Community

Traveler rating
    1,330
    490
    219
    114
    68
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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    (2221)
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    (549)
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All months
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

1. Can rent a car right from hotel for day trips or the week. 2. You can book excursions and dinner reservations from hotel. 3. The breakfast buffets are alright. Nice table service for coffee and juice. 4. A variety of restaurants on the resort. Also have shuttles to close by restaurants. The one on golf course is wonderful. Go... More 

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West Hempstead, New York
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24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited the Island of Maui and the Ritz Carlton on 6/17/15 until 6/20/15. The taxi ride was an hour long and about 125.00 dollars however totally worth it. It is away from any hustle and bustle. The grounds are breathtaking. The pool is wonderful. We rented a cabana which wasnt really necessary since there were plenty of lounge chairs unlike... More 

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Dallas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We love this Ritz!!! Nothing bad to say about it. We have stayed in most of the rooms from pool and garden to ocean front coming frequently since 2002- started out on our honeymoon and now we bring the family. Love this place! Food and service is amazing, so much to do around he island and then come back and... More 

Was this review helpful? Yes 1
Jersey City, New Jersey
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here with my husband, a Marriott platinum member, for our first anniversary. We enjoyed our stay overall. The grounds are well kept and stunning. The coastal trail and beach adjacent to the property are wonderful. I took advantage of some free gym classes. The ID me snorkeling class with Ali was great. The concierge desk, especially Lynn, was... More 

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Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for the second leg of our honeymoon. Having raved about San Fran I was blown away with Kapalua. It's Paradise. The hotel is stunning in every way. The staff are superb and the hotel grounds which are vast are kept in immaculate condition. Food is excellent. Let the staff recommend as they are rarely wrong. If you want... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Ritz in Kapalua was one of the most relaxing places i have been to. The staff is outstanding. They made my family vacation one to remember. They really had a lasting impression with everyone in our group. Loved the lounge music while we were there. Ritz Carlton Kapalua is top notch. Will definitely go back. This is a must... More 

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Corning, New York
Level Contributor
284 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 732 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A five diamond quality resort with besutiful scenery and a fabulous beach. A truly outstanding facility worthy of long travel and an extended stay. With legendary Ritz Carlton service, this hotel is a special place to visit. Located a distance from the more populated areas, this particular hotel permits a more private experience while only a 20 - 30 minute... More 

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San Jose, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We where excited to book this vacation mainly because of the reputation of the ritz. I have been to the ritz in Barcelona and in Halfmoon bay and was looking for similar level of service. Unfortunately we didn't get it. Staff didn't go out of their way to help you. Service at the bars were slow and unfriendly. Getting a... More 

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The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Subica – I do apologize that your experience at our hotel was not what you have come to expect from a Ritz-Carlton hotel. Please know that since your visit in October 2014 we have made several updates to our resort including our pool experience and dining options. In December 2014 we reopened our signature dinner restaurant, The Banyan Tree,... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Decided to take a last minute trip to Maui & decided to stay at the Ritz. My total experience at this resort/hotel was amazing from checkin to checkout. Upon arrival we were warmly greeted at the front desk and given an upgraded room although we arrived 3 hours prior to checkin. The room was very modern but true to the... More 

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Pittsford, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

the Ritz is quiet, friendly, and luxurious. The concierge service is absolutely the best I have ever encountered- helpful and patient. In fact I did not come across any employee who was impolite or aloof. Even at the pool, the atmosphere is calm. I hate when people are covetous of a spot around the pool area. No sense of territoriality... More 

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Hotel Review Summarization

What travelers say

  • Ocean views(24)
  • Banyan tree(14)
  • Pool area(13)
  • Club level(9)
  • Golf course(8)
  • Very nice(6)
  • General store(5)
  • Sushi restaurant(3)
  • Room service(3)
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Beach (37)
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Children's Pool (7)
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Jacuzzi (1)
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Pool (57)
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Terrace Room (90)
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The Hotel (42)

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