Rude and obnoxious staff, unreasonable with any question or concern. The hotel MUST BE AVOIDED at all costs... it is a total rip off more
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Rude and obnoxious staff, unreasonable with any question or concern. The hotel MUST BE AVOIDED at all costs... it is a total rip off more
Mr. Duncan DID NOT STAY at the Auberge de Cassagne. He had booked the hotel and did not arrive as booked. When we contacted him, he pretended not to know anything about the booking. However the booking was still active on the web-site he had used, together with his valid credit card number. According to our cancellation / now show...
We spent 4 nights at A' de Cassagne and thought it was incredible. It is a SHAME this opinion did not carry into the dining service in the restaurant. We wanted to finish our trip with a great finale: dinner in the restaurant with incredible reviews. Unfortunately after a breadroll hit my head and shoulders from a height during clearing,... more
We are glad the Mendels family enjoyed the hotel overall and the food they consumed. There was a serious service problem on the evening they had their meal in the hotel restaurant. We had taken on a new Maître d’Hôtel and this was his first (and only) evening in charge. As you can see from the Mendels experience, he did...
We booked this hotel only for one night on our way back to the UK. The room was fine, the gardens were very pleasant. However, the hotel is in a strange location in a housing estate and difficult to find. The room costs were on the high side, but not out of the ordinary for the quality. However, the restaurant!... more
I stayed for 4 nights with my husband and adult daughter. The location of this place is a little out of the way – in Pontet, a residential suburb 10 minutes from the centre of Avignon. However if you are driving it is extremely well signposted and good directions are provided beforehand. It is very handy to some of the... more
My son and I stayed at the Auberge de Cassagne for three nights in July. We had breakfast and dinner included in the price of our room. I thought that the hotel was charming, and that the food was excellent. Given that such good food was included in our package, I did not think that this hotel was overpriced. Our... more
We stayed in the Auberge de Cassagne as a base for exploration of the surrounding countryside of Provence. The hotel is located in the outskirts of Avignon and is a challenge to find. The French roads are not well marked and the directions the hotel provides are not very specific (for instance, "take this exit and look for our signs").... more
My wife, young adult daughter and I spent 4 nights at the Auberge de Cassagne the week after Easter 2007. Our travel agent selected this inn for us as a central location for touring the Provence region. (We are "Southerners" from the USA and do not speak any French. ) We arrived in Avignon via the TGV train after 2... more
As you approach the Auberge de Cassagne, the signs are not encouraging. Le Pontet is an anonymous suburb of Avignon, and the route from the motorway takes you through a retail park and what appears to be the Gallic equivalent of a council estate. There is also a high security prison nearby! When you finally reach the hotel (it is... more
My sister and I spent 3 days in the most charming hotel in the south of France. We had a room overlooking a beautifully landscaped garden with our own private terrace. Best of all, there was enough space in the room to store our shopping. The pool area was inviting but it was a bit too windy to sit there... more
We stayed at this hotel last week and were most unimpressed. There are much better places to stay in the Avignon area. As per previous reviews this is a relatively new property in a strange residential area outside of Avignon. The rooms were quite pleasant (we had allegedly been upgraded) but the grounds cramped. As per previous reviews, the mini... more




