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Holiday Inn Express Marseille-Provence Airport

3.0 of 5 7/8 Impasse Pythagore, 13127 Vitrolles, France
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Certificate of Excellence 2014
Holiday Inn Express Marseille-Provence Airport
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Holiday Inn Express Marseille-Provence Airport
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335 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheddington, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for one night while waiting for my plane next day, friendly staff, evening buffet was okay, drink wine not beer ( as expensive) but I think that is the normal in France. Again buffet style breakfast, typical for a holiday inn express, lots of choice. Prompt airport shuttle. Good place to stay. Only criticism is try not to... More 

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 19, 2015

I'm not certain if my room was standard or upgraded but it was a mini-suite with great desk for working at. The shower room was very large with a great and powerful shower (ideal to wake you up after a 04:30 start to the airport). It could do with a glass or two in the room as it's equipped with... More 

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1 review
4 of 5 stars Reviewed January 18, 2015 via mobile

Nice staff,kindness service during the breakfast,comfortable room and very suitable for family.The air conditionning is very noisy for warm air during a winter night and very close from the beds,that is the only bad point during our stay.

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Moscow, Russia
2 reviews
4 of 5 stars Reviewed January 18, 2015

This hotel is very practically located: close to the airport but not suffering from the noise. Service was very helpful and friendly. The family suites are comfortable, functional and clean. The reservation process was easy by phone, the room was prepared with a cot for the baby, free wifi, and the rate was the most competitive we could find in... More 

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Seattle, Washington
Top Contributor
84 reviews 84 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 4, 2015

They did not do anything right at the Holiday Inn Marseille airport. I paid on line, brought my proof and they had horrible time finding the reservation at all. I was not the exception. Tons in line not getting their room. They attempted to overcharge. Someone was monopolizing the one computer (with printer) at the hotel. It was in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Umbear, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance during your stay. Please accept our sincere apologies for the less than admirable service you received from our staff. Rest... More 

Stoke-on-Trent, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2015

Hotel very close to the airport but does not suffer from noise. Free Airport shuttle that worked well. Rooms Good, clean and functional. Staff extremely helpful and friendly. Limited food in the evening but acceptable, free breakfast and free wifi.

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Moscow, Russia
Top Contributor
77 reviews 77 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed December 19, 2014

We booked this place for a night 2 months in advance. It was more expensive than the other similar places, but we chose it because they offered 24/7 free airport shuttle. As we booked the tickets in advance as well we wrote to the hotel at once for confirmation and noted that we would need to be transported to the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Tatiana L, Thank you for taking the time to let us know about your stay at the Holiday Inn Exp Marseille-Provence Arpt Vitrolles. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service you received. Please know that these are not the standards that we aim for, nor that which we normally achieve. We’d like... More 

Lower Hutt, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

This is a very good hotel, consistent Holiday Inn standard, which is a particular attraction, reducing uncertainty. We enjoyed the largish pool, good for doing laps in the Southern French sun. While there is no restaurant, they have a great arrangement where they make their van available to take you to Marseilles Airport. There are many restaurants there - even... More 

Was this review helpful? Yes 1
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear SonofTorc, We are delighted to read your good comments. It is always a pleasure to tell the staff they made good service for our guests. We hope to welcome you for your next trip to France. Best Regards. Cyrille C Guest Service Manager More 

Santa Teresa di Spoltore, Italy
Top Contributor
53 reviews 53 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 29, 2014 via mobile

I have been there only for one night because fly arrived late on the city. I request a bus shuttle and once arrived at the hotel I request if restaurant was still open. The receptionist said that not restaurant but only self service baghette machine :-\ After one day travelling and eating only baghette I pass beacuse not restaurant around.... More 

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Sabrina R, Guest Relations Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Loredana M, We thank you for your great comments concerning your last stay in our hotel. It is always a pleasure to read such comments. Concerning our restaurant, we are pleased to inform you that we re-opened it on December 1st, and I hope to welcome you for your next stay. Best Regards Cyrille C Guest Service Manager More 

Top Contributor
512 reviews 512 reviews
54 hotel reviews
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed November 4, 2014

One night stay due to a spontaneous decision to catch a plane for the afternoon! Very nice hotel. Lovely staff. Was invited as part of an expat blog/website I have been working on about Brits in France. Well located. Very clean and modern.

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Sabrina R, Front Office Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear SarahCorell, I am very happy to know that everything went as planned and that you enjoyed your stay with us at the Holiday Inn Express. Thank you for having taken the time to write your comments, they are of the utmost importance to us. Kind regards, LeeM Front Office Manager More 

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Additional Information about Holiday Inn Express Marseille-Provence Airport

Address: 7/8 Impasse Pythagore, 13127 Vitrolles, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Vitrolles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Marseille-Provence Airport 3*
Number of rooms: 107
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Also Known As:
Louisiana Hotel Vitrolles
Holiday Inn Express Marseille-Provence Airport France/Vitrolles

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