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Holiday Inn Express Marseille-Provence Airport

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7/8 Impasse Pythagore, 13127 Vitrolles, France
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Holiday Inn Express Marseille-Provence Airport
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Holiday Inn Express Marseille-Provence Airport
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340 reviews from our community

Traveler rating
    133
    149
    40
    8
    10
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52
151
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53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Contributor
16 reviews 16 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights prior to embarking to a cruise trip in the Mediterranean Sea. This hotel is less than 10 min from the Marseille airport with hotel shuttle service. But if you arrive after 10 PM, you will have to take a taxi. This hotel is fairly new and furnished in a modern minimalist style. What really surprised me... More 

Was this review helpful? Yes
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Behappy858, We would like to thank you for sharing your experience in our hotel and we are glad to know that you have appreciated our services. It is very motivating for us. We are sorry for the size of our rooms, it is true that some rooms are bigger than other, we sincerely hope to welcome you again and... More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here for an overnight. The free shuttle makes it very easy to get from / to the airport. I was impressed by the fact that an airport hotel offers dinner with dishes like Rabbit or a whole Trout. Breakfast is included which is an advantage aswell. Rooms are nice and comfortable. The wi-fi is also free. i... More 

Was this review helpful? Yes
Sabrina R, Responsable relations publiques at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Smadarp, We would like to thank you for your kind comment. Indeed, our chef is always trying to get a nice menu with the choice of one fish and one meat to please our customers. We are glad to hear that you were impress and hope you enjoyed. We sincerely hope to welcome you back for your next stay... More 

Cheddington, United Kingdom
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

Stayed here for one night while waiting for my plane next day, friendly staff, evening buffet was okay, drink wine not beer ( as expensive) but I think that is the normal in France. Again buffet style breakfast, typical for a holiday inn express, lots of choice. Prompt airport shuttle. Good place to stay. Only criticism is try not to... More 

Was this review helpful? Yes 3
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Paul S, Many thanks for taking the time to post your impressions about your recent stay at the Holiday Inn Express Marseille Provence Airport. We are thrilled to read that you enjoyed your stay with us. Please accept our apology for the noisy boiler in your room, your comments will be shared with the technician. It is our goal... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 19, 2015

I'm not certain if my room was standard or upgraded but it was a mini-suite with great desk for working at. The shower room was very large with a great and powerful shower (ideal to wake you up after a 04:30 start to the airport). It could do with a glass or two in the room as it's equipped with... More 

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Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Reg228, We thank you for your comments concerning your stay in our hotel. Please accept my sincere apologies if your stay was affected by the AC problems ans equipment in your room. Your comments will be shared with the appropriate services for necessary actions. Thank you again for your review and I hope to have an opportunity of welcoming... More 

1 review
4 of 5 stars Reviewed January 18, 2015

Nice staff,kindness service during the breakfast,comfortable room and very suitable for family.The air conditionning is very noisy for warm air during a winter night and very close from the beds,that is the only bad point during our stay.

Was this review helpful? Yes
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Daveben83, Your comments is very important for us to continue to improve the quality of our services. We would like to apologize for the problems you had with the AC. Your comments are being shared with the technician service and appropriate action will be taken. We sincerely hope to welcome you back at our hotel for your next stay.... More 

Moscow, Russia
2 reviews
4 of 5 stars Reviewed January 18, 2015

This hotel is very practically located: close to the airport but not suffering from the noise. Service was very helpful and friendly. The family suites are comfortable, functional and clean. The reservation process was easy by phone, the room was prepared with a cot for the baby, free wifi, and the rate was the most competitive we could find in... More 

Was this review helpful? Yes
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Avdon, We are really happy to understand you enjoyed your stay with us. It's always a pleasure to read such comments. For the next trip in Provence, we will be delighted to welcome you again. Best regards, The guest service More 

Seattle, Washington
Top Contributor
88 reviews 88 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 4, 2015

They did not do anything right at the Holiday Inn Marseille airport. I paid on line, brought my proof and they had horrible time finding the reservation at all. I was not the exception. Tons in line not getting their room. They attempted to overcharge. Someone was monopolizing the one computer (with printer) at the hotel. It was in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Umbear, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance during your stay. Please accept our sincere apologies for the less than admirable service you received from our staff. Rest... More 

Stoke-on-Trent, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

Hotel very close to the airport but does not suffer from noise. Free Airport shuttle that worked well. Rooms Good, clean and functional. Staff extremely helpful and friendly. Limited food in the evening but acceptable, free breakfast and free wifi.

Was this review helpful? Yes
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Lazerblaz, Many thanks for taking the time to write this comments regarding your stay with us. We will delighted to welcome you for your next stay in France. Best Regards, More 

Moscow, Russia
Top Contributor
77 reviews 77 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 19, 2014

We booked this place for a night 2 months in advance. It was more expensive than the other similar places, but we chose it because they offered 24/7 free airport shuttle. As we booked the tickets in advance as well we wrote to the hotel at once for confirmation and noted that we would need to be transported to the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear Tatiana L, Thank you for taking the time to let us know about your stay at the Holiday Inn Exp Marseille-Provence Arpt Vitrolles. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service you received. Please know that these are not the standards that we aim for, nor that which we normally achieve. We’d like... More 

Lower Hutt, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

This is a very good hotel, consistent Holiday Inn standard, which is a particular attraction, reducing uncertainty. We enjoyed the largish pool, good for doing laps in the Southern French sun. While there is no restaurant, they have a great arrangement where they make their van available to take you to Marseilles Airport. There are many restaurants there - even... More 

Was this review helpful? Yes 1
Sabrina R, Responsable relations clients at Holiday Inn Express Marseille-Provence Airport, responded to this review

Dear SonofTorc, We are delighted to read your good comments. It is always a pleasure to tell the staff they made good service for our guests. We hope to welcome you for your next trip to France. Best Regards. Cyrille C Guest Service Manager More 

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