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Golden Tulip Marseille Airport

Certificate of Excellence
7/8 Impasse Pythagore, 13127 Vitrolles, France (Formerly Holiday Inn Express Marseille-Provence Airport)
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Golden Tulip Marseille Airport
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385 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lowestoft, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

My agent booked me into the Holiday Inn, but it seems to have changed to this brand in recent months. Not the best start when I had to be moved out of a flooded room, but the new one was better so no worries. Restaurant was OK and tasty fayre. Check-out was a disaster as the IT had crashed -... More 

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Kristiansand, Norway
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had booked this hotel a few months ago under Holiday Inn, but had changed name by the time we arrived so that was a bit confusing, but no problem. Me and my wife stayed for one night before a late flight the next day. We arrived early but were checked in to a room right away. Since we were... More 

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Malta
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is right next to airport. The shuttle service to the report is excellent. However the receptionist are not welcoming at all. The rooms although small are very well kept and certainly ideal for a short stay including overnighting in the area. Value for money, definitely.

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Mumbai, Maharashtra, India
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is quite far from the main town. Also, the hotel was previously named something else and now has changed thus created lot of confusion. GPS could also pick up after quite some time. To get there was a task. But overall good and neat rooms. Breakfast timings are not very good. 9:30 am it closes and we ended... More 

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Boston, Ma
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Though the room was a little battered and there was no real food option after arriving from a very very long trip from the West Coast of the US, we felt well taken care of here. The pool was surprisingly peaceful, the shuttle driver took us to the Best Western for dinner and again in the morning to pick up... More 

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Cyrille C, Responsable relations clients at Golden Tulip Marseille Airport, responded to this review
Google Translation

Bonjour. Nous vous remercions vivement d'avoir pris le temps de poster un commentaire sur notre hôtel et serions ravis de... More 

Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Plus: Near to the airport, pool,good breakfast,friendly waitress at dinner Minus: Very unfriendly receptionist which could hardly speak english. The hotel has changed its name from holiday inn to golden tulip and we weren't informed about that! So we couldn't find the hotel (Nowhere was a sign!). As we called the reception she couldn't understand what I mean with: "I... More 

Was this review helpful? Yes 1
Cyrille C, Responsable commercial at Golden Tulip Marseille Airport, responded to this review

Dear, We are sorry to read that you had a bad experience in our hotel and we hope to welcome you another time and then, show you that your recent stay at the Golden Tulip Marseille Airport not reflecting our customer service. Thank you to have taking time to post your return. Isabelle MAGDINIER Sales manager More 

Calgary, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I had never stayed at the Holiday Inn Marseille airport before, but in September, 2014, I booked it because the rates at the Best Western were much higher. On April 29, the IHG group emailed me to say that I would not get any IHG points for my stay on June 16, 2015. However, they told me... More 

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Cyrille C, Responsable relations clients at Golden Tulip Marseille Airport, responded to this review

Dear. We are sorry to read that you had a so bad experience in our hotel. We will be happy to welcome you another time to show you that it's not our usual customer service. Thank you to taking time to post your commentary. Best regards. More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 16, 2015

Original reservation under Holiday Inn Express but changed name on May1/15 to Golden Tulip Hotel; shuttle service was available for pickup from the airport on arrival and back to the airport early next morning; restaurant not available during our stay as it's being renovated; breakfast buffet was adequate; rooms clean and very quiet; nothing fancy but provided everything we needed... More 

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Cyrille C, Responsable commercial at Golden Tulip Marseille Airport, responded to this review

Dear BobnBel. Many thanks for taking the time to post your impressions about your recent stay at the Golden Tulip Marseille Airport. We are really happy to read that you enjoyed your stay with us. Unfortunately, the restaurant was not available during your stay. It's one of the disadvantages of our rebranding. But from the end of June, our new... More 

Seattle, Washington
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed June 8, 2015

This hotel provided possibly the poorest service that we have received in over 30 years of travel. The staff who checked us in had that subtle condescending attitude that I've experienced in Paris but is totally unlike the hospitable, kind and helpful people that we've otherwise met in southern France. As it turns out, these folks have the poorest basis... More 

Was this review helpful? Yes 1
Cyrille C, Responsable commercial at Golden Tulip Marseille Airport, responded to this review

Dear Fred P. Thank you for writing a review about your recent stay at the Golden Tulip Marseille Airport. Please know that during your stay it is always a pleasure to assist you and that we will do our best to ensure you can enjoy your stay with us. I do want to apologize for any inconvenience regarding your experience... More 

Trinity, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 25, 2015

Booked this when it was a Holiday Inn Express. Subsequently bought by Golden Tulip and was undergoing transformation during our stay. Hotel is less than 1/2 mile from Marseille airport, and has on demand shuttle to the airport where there is frequent and reasonably priced bus shuttle service into Marseille (central train station - about 15 min walk from the... More 

Was this review helpful? Yes 1
Cyrille C, Responsable relations publiques at Golden Tulip Marseille Airport, responded to this review

Dear Michael J. We thank you for your comments. It's always a pleasure to read when a guest had a good stay in our Golden Tulip. We hope to see you for your next stay in Vitrolles. Best Regards. More 

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