We booked the Novotel for one night before an early flight at 6:45 a.m. because they offer free airport shuttle - the location is not desirable for other reasons. I advised the hotel that our flight was early at the time of booking and that we would need a shuttle to the airport. Before our trip we learned that the... more

Booked 3 rooms because we needed close access to airport. For the price not a bad room. Air was hot and stale. AirConditioning did not work. Called down to ask why and they said the engineers did not turn it on today because it was "raining" Go figure! Anyway we all had a terrible night sleep trying to stay cool... more

Hotel is about 10 mins away from airport, but courtesy bus will pick up and drop off between 5am and midnight. Staff helpful as we had to return a car night before our flight and they arranged transport to bring us back to hotel. Flight info is displayed in the reception area and a number of airline crew were using... more

Due to flight times, stayed twice here, Late Feb and Early March. It's not at the airport, so a map is required if you're arriving by car. Took us ages;really wish we'd looked at the map on the website - my fault, I thought it was at the airport itself. The staff were very friendly and helpful, with the exception... more

Stayed at the Novotel Aeroport Porte de Marseille for one night while on business. We had asked for non-smoking rooms, but my room, as my colleagues, smelt of stale cigarette smoke. Fortunately the stop over was short, so we could live with it for the night (no other rooms available and getting late). The room, other than the smell, was... more

This hotel was handy as we were flying out from Marseille-Provence airport early the following morning. We found the hotel clean, spacious and the room was a good standard. The staff at the desk were very friendly and helpful. The Wi-Fi was the usual Accor-Orange arrangement (Euro 6 for 2 hours and Euro 9.90 for 24 hours). It was good... more

This was our second stay here. Again the shuttle was good there and back to the airport. However this time we had to make the kid's beds up and there were not enough towels for all of us. We used the swimming pool - again not enough pool towels. The hotel seemed to be very busy but when we went... more

Had a 1-nighter here with the family before flying home from the airport. The hotel itself and the room were fine. The reception staff were helpful and the small kids play area at reception was a nice touch. We ate dinner there and the food was just okay, if a little over-priced, but the service was horrendous, which was very... more

Stayed here 1 night alone on business. Room 192 was at the opposite side of the hotel, litteraly 100 room walk from the reception. +: quiet and spacious room. Location (close to airport and TGV station Aix-en-Provence) -: dirty, toilet in seperate box (like in airplane or boat?), generaly unappealing. The reception staff was nice and helpful but the reception... more