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Novotel Aeroport Porte de Marseille

24 Rue de Madrid | ZI Les Estroublans, 13127 Vitrolles, France
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Novotel Aeroport Porte de Marseille
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Ranked #6 of 13 Hotels in Vitrolles
A recent review
3 of 5 stars reviewed 5 days ago
Ashley B Toronto, Canada
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was in a phenomenal spot in the porte of Marseille, however the hotel itself was just average. The room needs some fresh paint to make it look less dated. The breakfast was good and the pool area looked nice. I wouldn't stay here again.

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England
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arriving in the evening this was a pleasantly surprising stay. We were able to have a swim in the refreshing pool and then a tasty reasonably priced meal on the outside terrace afterwards. Service was very good, friendly and efficient from all members of staff. Breakfast also good and then only a 5 to 10 minute easy drive to the... More 

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Jaipur, Rajasthan, India
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 18, 2015 via mobile

Air Conditions are not working here so do not stay, I m staying tonight without ac. Rooms have dirt inside and in very poor conditions, this review is written at 12 am and there is no one listening and saying they will arrange technician tomorrow

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PSEVIN, Directeur général at Novotel Aeroport Porte de Marseille, responded to this review

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your... More 

Travelers are raving about these Vitrolles hotels

The Netherlands
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 6, 2015

I thought I made a big mistake in choosing the hotel for my first night in Provence after reading some of the reviews. Yes, the building needs much needed renovation since it feels and seems like two decades old. In fact, my stay reminded me of my hostel days even if the room was bigger, the bedding comfier etc. I... More 

Was this review helpful? Yes 1
PSEVIN, Directeur général at Novotel Aeroport Porte de Marseille, responded to this review

Dear Customer, Thank you for taking the time to give us your impressions. We regret the failure you encountered during your stay and please accept our apologies. I am pleased to announce that a large renovation program started in March in all hotel services to transform the hotel Ibis Styles 1st September 2015 P Sevin More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 16, 2015 via mobile

We booked an overnight stay here via a third party website, (hotels.com) which included a complementary shuttle service to the airport. Our flight home is at 6.25 tomorrow morning and we have to leave the hotel at 5 in order to make sure that we have enough time to manage all the baggage for our 9 month old daughter. When... More 

Was this review helpful? Yes 2
PSEVIN, Directeur général at Novotel Aeroport Porte de Marseille, responded to this review
Google Translation

Cher client, Je vous remercie d'avoir pris le temps de nous faire part de vos impressions, mais je ne peux... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 10, 2015

After requesting change of room because of hair on the towels, brown colored water when trying to take a shower and very damaged door frame, ...ants in the new room. The restaurant will serve you decent frozen-microwaved food, restaurant service is overall average (young staff). Breakfast is fine. The hotel team is willing and nice, but they are trying to... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Saint-Tropez, France
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 26, 2014

We (2 adults and 2 children) stopped over for the night before taking the Aix TGV (9 km away, no shuttle service, taxi costs around 20 Euro), and also used the car park open in the reservation (allowing to leave car at the parking, due to the continuing problems with parking reservation at the Aix TGV station which is often... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 30, 2014 via mobile

We stayed here for one night I break up on onward journey. We hopeful given the pictures on the website that although not in a nice area, the hotel room itself would be nice. WRONG! The main communal areas of reception and dining areas are indeed nice however, the hotel is clearly under renovation and our room was most definitely... More 

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed August 19, 2014

Located in an industrial park close by to the Airport of Marselle. Was about 5 minutes drive to the airport. Secure parking and plenty of spaces. The reception area is bright and airy with great helpful staff. Rooms...well they werent great, Quite small, grubby and needeed a lick of paint to be honest. Quite a 1970s feeling to the hotel... More 

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