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Novotel Rouen Sud

De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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Novotel Rouen Sud
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A recent review
3 of 5 stars Reviewed February 10, 2015
Selbeachboy Hastings, United Kingdom
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359 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel from 18 February to 21-st February 2015. On check out day I paid full amount by cash . When I got back in the UK I realized that about 300+ GBP was still blocked by the hotel. I contacted the hotel and they assured me that this block would disappear in 4 days. It has... More 

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Bonjour, Our procedures impose has all our staying customers has the hotel to make a banking authorization to guarantee payments. Then, it’s within the competence of banks, on which we have not at all the hand. According to banks and to their location, the deadlines are different. Best regards. Frederic - Manager Novotel Rouen Sud More 

Hastings, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 10, 2015

Unless one prefers to stay in the centre of Rouen where parking and traffic are impossible, staying at this hotel might appear convenient : large and safe parking, a lot of trees around and easy access from/to the motorways to Paris and the Coast. Staff are very friendly and efficient. But the whole place would require a complete refurbishment. Everything... More 

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many thanks for your comments. Best regards. Frederic - Manager Novotel Rouen Sud More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 20, 2015

We stayed for two nights (Jan 14) because we were visiting St Sever cemetery which is close. Although the executive room was quite small there was a couch and complementary mini bar with soft drinks and an Expresso coffee maker. The shower was large with a separate toilet. I thought that the bar prices were expensive, €5.20 for a small... More 

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

Oxford, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
4 of 5 stars Reviewed January 12, 2015

The hotel is adequate but in need of refurbishment. Rooms are quite small and the bathroom only just adequate. The facilities are quite basic but the free water in the fridge a welcome touch. Breakfast surprisingly good but the coffee was poor. Very handy for the route South as about 2 hours from Calais, but only if you look at... More 

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Thanks you for your comment. For the SatNav address, it's necessary to type " Avenue de l'Université - Saint Etienne du Rouvray - 76800 ". Best regards. Frederic - Manager Novotel Rouen Sud More 

Northumberland National Park, United Kingdom
Top Contributor
92 reviews 92 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 10, 2014

We stayed here recently en route to Spain from Northern England. We reserved there executive rooms and weren't disappointed. Recently refurbished, comfortable beds, large screen tv, free mini bar, nice bathroom. We ate en route arriving quite late, so had a couple of glasses of vino in the bar, which was comforteable and pleasant. Breakfast the following morning was good,... More 

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

St. Albans, United Kingdom
Top Contributor
59 reviews 59 reviews
52 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 26, 2014

We stayed twice here, a week apart, first heading south in France, then on the way back. On the second visit (13 September), we were given room 363, but the drains were blocked and there was a revolting smell. We complained, and were given another room - even this wasn't perfect with a musty smell as if hadn't been used... More 

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thanks you for your comment. Best regards. Frederic - Novotel Rouen Sud More 

Norwich, United Kingdom
1 review
3 of 5 stars Reviewed September 25, 2014

Rouens' Novotel is up to their usual service regarding their staff but the hotel is looking a bit tired and could do with a refurbish. I would recommend this novotel as far as a stay is concerned but a referb wouldn't go amiss.

Review collected in partnership with Novotel Hotels

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014 via mobile

This hotel is obviously popular with lots of guests. There are entry of eating places within walking distance. Rooms were clean and comfortable, but could have been cleaned earlier in the day, rather than at 5 after we had returned from a long day. Breakfast was good and bar prices were acceptable. This hotel accepts dogs.

Was this review helpful? Yes
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

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