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4.0 of 5 Hotel   |   De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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A recent review
4 of 5 stars reviewed 1 week ago
Alison S London, United Kingdom
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328 reviews from our community

Traveler rating
    49
    151
    95
    23
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel and staff, excellent food in the restaurant. No problem having dogs in the rooms. In short nothing was too much trouble for the staff. Good public transport connections into the city centre and great road connections for am onward journey. We would stay here again.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. We very much appreciate your positive comments regarding your stay at the Novotel Rouen Sud Parc Expo. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We... More

Cheshire
Contributor
18 reviews 18 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for a night on our way to Bordeaux, and found the hotel excellent, a Great location for a stop over en route to other locations. The hotel is tucked away on a business park but is conveniently placed close to the main autoroutes and very well signposted. Restuarant is basic but the food was good... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you very much for this comment, very complete. Best regards. Frederic - Manager Novotel Rouen Sud More

Kent, United Kingdom
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked this hotel through Expedia for our trip down to Spain. Arrived to a nice reception with a friendly receptionist. However on the way to room carpets were extremely filthy and the carpet in the room was covered in stains. The toilet had a nasty aroma permeating from it also. Stale urine. Makes me feel ill just thinking about it.... More

Was this review helpful? Yes
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you for your comment. Renovation work was realized at the ground floor and others are to come in floors. Best regards. Frederic - Manager Novotel Rouen Sud More

Travelers are raving about these Saint-Etienne-du-Rouvray hotels

Dundee, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On arrival at this hotel everything seemed great and were wondering what all the bad reviews were about, but once we drove the car around the car park we noticed it was full of large pot holes and very uneven, but thought oh well surely the rooms might be ok as they are not spending any money on the surroundings... More

Was this review helpful? Yes 1
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your... More

Fleet, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

As a location for a stopover, the location is great. Even after battling Rouen's terrible road system. But the hotel itself is dated. Reception's had a refurb but the rooms are tired. Beware the bar prices and the restaurant, which is very bland, basic cafe food dressed up with high prices. Staff friendly though and there's a car park gate... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards Frederic - Manager Novotel Rouen Sud More

Huddersfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We have used this hotel every year for the past 8 years. It is ideally placed for us travelling from the North of England to the Poitou Charante area of France. It offers secure parking and a welcome rest to a long journey. The price for us was around £100 for the night and included breakfast for my family unit.... More

Was this review helpful? Yes
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you for your comment. A new carpet for the entrance was commanded but this one delays arriving. Best regards. Frederic - Manager Novotel Rouen Sud More

Northumberland National Park, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Only stayed one night. family room was dated and a dog barking in the room below and kept us all awake. Already booked a non-refundable stay for another night on the way home so hopefully it's a better experience. Breakfast and reception staff were nice.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thank for your comment. Sincerely sorry for the dog of another customer. In the pleasure to receive you again. Best regards. Frederic - Manager Novotel Rouen Sud More

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Additional Information about Novotel Rouen Sud

Address: De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
Location: France > Normandy > Haute-Normandie > Eure > Saint-Etienne-du-Rouvray
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Rouen Sud 4*
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Also Known As:
Novotel Rouen Sud Hotel Saint-Etienne-Du-Rouvray
Novotel Hotel Rouen Sud
Novotel St-Etienne-Du-Rouvray
St-Etienne-Du-Rouvray Novotel
Accor Rouen Sud
Novotel Rouen Sud France/Saint-Etienne-Du-Rouvray

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