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4.0 of 5 Hotel   |   De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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Novotel Rouen Sud
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66%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
tmstt Keerbergen, Belgium
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280 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Brussels, Belgium
Top Contributor
68 reviews 68 reviews
63 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I overnight here 3-4 times a year to break a long journey. I like the location out of town in a green area. But the hotel has become soiled and run-down. The carpets in almost all areas, including the bedroom, are worn out and stained. The manager told me that they are gradually being replaced, but it's too late and... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your... More

Keerbergen, Belgium
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel needs a renovation and only the standard rooms are old. The other upgraded rooms are already renovated. Although my room was old, it was very clean and the bed was comfortable. Further the free wifi was high-speed and good connection (all you need as a business man). Also 2 free bottles of water in the room. The restaurant... More

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Leeds, United Kingdom
1 review
5 of 5 stars Reviewed January 31, 2014

This hotel was really good. Lovely comfortable room. We have stayed here in the past under different management. It has improved immensely . The manager/ staff were extremely polite and helpful. The room was very clean and comfortable. We enjoyed our stay and felt well rested after our long journey. Thank you.

Review collected in partnership with Campanile.com - Louvre Hotels Group

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review
Google Translation

Vous avez pris le temps de répondre à notre enquête pour nous transmettre vos félicitations, et je vous en remercie.... More

Manchester, UK
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 25, 2013

A bit hard to find but look for the Ibis on the main road and it's at the rear of it. It's in the middle of being modernised and in need of it - some parts look very tired and dated. Reception and restaurant staff very friendly and helpful. Breakfast excellent in quantity, quality and value but evening meal was... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you, we very much appreciate your positive comments regarding your stay at the Novotel Rouen Sud Parc Expo. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel. More

Folkest
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 21, 2013

At the check in I was asked for my credit card. I told them that I have a full-credit account which they confirmed, but they still asked for a credit card. When I kept pushing them as to why, when I have an account, I got the stock answer from the two ladies at the desk of it being the... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Je vous remercie pour votre retour et suis sincèrement désolé de ce qui vous est arrivé. Concernant la demande... More

Travelers are raving about these Saint-Etienne-du-Rouvray hotels

Bedford
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 20, 2013

The Novotel is set in a quiet area south of Rouen, surrounded by trees. It has secure parking and restaurant is good. The rooms and public areas of the hotel are now looking worn and tired, it definitely needs refurbishment. The service was warm and friendly, but it is overpriced given the condition of the hotel.

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Works are in progress (20 rooms were renewed "Executive Rooms) and the others are to come so that the hotel is renove 100 %. In the pleasure to welcome you again. Very cordially Frederic - Manager Novotel Rouen Sud More

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 7, 2013

This is a great place to stay if you have transport to take you into Rouen. We stayed 2 nights, and found it to be quiet and comfortable. The breakfast is good, but not included in the price. We had dinner there on the first night as we'd arrived late, and it was good. We have no complaints, except to... More

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FredDirecteur, Gérant at Novotel Rouen Sud, responded to this review

Thank you, we very much appreciate your positive comments regarding your stay at the Novotel Rouen Sud. We look forward to welcoming you again at Novotel. Best regards Frederic - Manager Novotel Rouen Sud More

Bexhill on Sea, East Sussex
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 22, 2013

Disappointed with our stay in this "upper" middle-range hotel; we expected better! Fundamentally this is a typical modern chain hotel with the benefits and failings inherent in that anonymity. Reasonably good reception but quite mechanistic and lacking in real welcome. Fabric of the hotel is rather worn and tired and this shows visibly in the corridors. (We particularly noticed this... More

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Additional Information about Novotel Rouen Sud

Also Known As:
Novotel Rouen Sud Hotel Saint-Etienne-Du-Rouvray
Novotel Rouen Sud Hotel
Novotel Hotel Rouen Sud
Novotel St-Etienne-Du-Rouvray
St-Etienne-Du-Rouvray Novotel
Accor Rouen Sud
Novotel Rouen Sud France/Saint-Etienne-Du-Rouvray
Address: De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
Location: France > Normandy > Haute-Normandie > Eure > Saint-Etienne-du-Rouvray
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 hotels in Saint-Etienne-du-Rouvray
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Rouen Sud 4*
Official Description (provided by the hotel):
The Novotel Rouen Sud is a 3 star hotel located 500 m from the exhibition centre and the Zenith events centre, an ideal location for a business trip to Rouen 7 km from the city centre. The hotel offers 134 rooms, a terrace, outdoor pool and tennis courton leafy grounds on the edge of a forest. The hotel also features several meeting rooms for conferences for up to 150 people, not to mention tree climbing facilities. Discover modern dining in our Novotel Cafe restaurant. Free private secure car park. ... more   less 
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