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Novotel Rouen Sud

De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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Novotel Rouen Sud
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398 Reviews from our TripAdvisor Community

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Traveler rating
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    185
    116
    26
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (398)
  • Mar-May only
    (72)
  • Jun-Aug only
    (189)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (50)
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Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Good food (evening and breakfast) and helpful staff but room was too hot even with window open all night as there is no air cooling in these rooms. Hotel aware of this and manager said that it was unusually hot spell - but I'm not convinced. Consequently family had little sleep. Stayed here twice on recent trip to Brittany and... More 

Review collected in partnership with Accorhotels.com

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Mountsorrel, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for 1 night on our usual trip thorough France on holiday. As usual the bbq and breakfast were great and the really comfortable beds and rooms and great service make this a lovely place to stay.

Review collected in partnership with Accorhotels.com

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Merci beaucoup pour votre commentaire que je fais partager à mes Equipes. Le barbecue du vendredi soir et du... More 

Manado, Indonesia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good for motorways when travelling around France as we did. Very helpful staff food good and reasonably priced. Good wine list with 1/2 bottles of wine, good when travelling the following day. Room good, and clean.

Review collected in partnership with Accorhotels.com

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

New York City, New York
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me say first how wonderful the staff were, both in the hotel and restaurant. They put up with our mangled French and spoke English for us. An attempt has been made to modernise the hotel but it's only superficial. The doors showed signs of decay and everything, toilet paper included, was cheap. Except for Le petit dejeuner. There was... More 

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FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

leicester
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Unfortunately they have replaced the mattresses with soggy memory foam ones which we couldn't sleep on - so after a 400 mile drive and the same tomorrow - not pleased!. Apart from that the A/C did not work, the shower went hot and cold, the toilet wouldn't flush properly, the carpet was stained and dirty, oh and the trendy sink... More 

Was this review helpful? Yes 1
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Je prends connaissance de votre message. Lors de votre séjour, avez-vous fait part de vos soucis à mes Equipes... More 

Travelers are raving about these Saint-Etienne-du-Rouvray hotels

Wadhurst
1 review
4 of 5 stars Reviewed June 17, 2015

An ideal place for a stopover on our journey from Calais to Saumur in the Loire Valley. An excellent location that even allowed for a pleasant walk through the forest to stretch tired legs! I would recommend it to all.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Merci beaucoup pour votre commentaire. Au plaisir de vous accueillir à nouveau. Bien cordialement. Frédéric - Directeur Novotel Rouen... More 

Romford, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 30, 2015 via mobile

Hotel swimming pool not open despite glorious weather! Under staffed with bar person having to interrupt their dinner in order to serve. Yet again the beer on tap not available just like Novotel Le Mans! A coach of german visitors and the staff couldn't cope. Novotel take note!

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for your comment. The swimming pool, further to a technical problem, will be open only on 15/06/2015. Best regards Frederic - Manager Novotel Rouen Sud More 

Drusenheim, France
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 27, 2015

Hotel nearby the forest, very quiet only birds songs may wake you up! Hotel very well situated anyhow close by Rouen and next to motorway exit. Large parking for cars. Diligent and very good quality service overall In the "Superior rooms" you get free soft drinks + Nespresso cafe. The restaurant offers a wide range of wine by glass as... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

east anglia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 19, 2015

We were very impressed with this hotel. Our room was comfortable and quiet overlooking the forest. We had the dinner, bed and breakfast option which gave us up to 18E from the main menu. This was fine and our chosen meals, omelette and pasta, with a shared and dessert, were most enjoyable. Breakfast was also good, choice of bacon, scrambled... More 

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

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