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Novotel Rouen Sud

De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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Novotel Rouen Sud
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382 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Manado, Indonesia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Good for motorways when travelling around France as we did. Very helpful staff food good and reasonably priced. Good wine list with 1/2 bottles of wine, good when travelling the following day. Room good, and clean.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

New York City, New York
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let me say first how wonderful the staff were, both in the hotel and restaurant. They put up with our mangled French and spoke English for us. An attempt has been made to modernise the hotel but it's only superficial. The doors showed signs of decay and everything, toilet paper included, was cheap. Except for Le petit dejeuner. There was... More 

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

leicester
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately they have replaced the mattresses with soggy memory foam ones which we couldn't sleep on - so after a 400 mile drive and the same tomorrow - not pleased!. Apart from that the A/C did not work, the shower went hot and cold, the toilet wouldn't flush properly, the carpet was stained and dirty, oh and the trendy sink... More 

Was this review helpful? Yes 1
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Je prends connaissance de votre message. Lors de votre séjour, avez-vous fait part de vos soucis à mes Equipes... More 

Travelers are raving about these Saint-Etienne-du-Rouvray hotels

Wadhurst
1 review
4 of 5 stars Reviewed 2 weeks ago

An ideal place for a stopover on our journey from Calais to Saumur in the Loire Valley. An excellent location that even allowed for a pleasant walk through the forest to stretch tired legs! I would recommend it to all.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review
Google Translation

Bonjour, Merci beaucoup pour votre commentaire. Au plaisir de vous accueillir à nouveau. Bien cordialement. Frédéric - Directeur Novotel Rouen... More 

Romford, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Hotel swimming pool not open despite glorious weather! Under staffed with bar person having to interrupt their dinner in order to serve. Yet again the beer on tap not available just like Novotel Le Mans! A coach of german visitors and the staff couldn't cope. Novotel take note!

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for your comment. The swimming pool, further to a technical problem, will be open only on 15/06/2015. Best regards Frederic - Manager Novotel Rouen Sud More 

Drusenheim, France
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 27, 2015

Hotel nearby the forest, very quiet only birds songs may wake you up! Hotel very well situated anyhow close by Rouen and next to motorway exit. Large parking for cars. Diligent and very good quality service overall In the "Superior rooms" you get free soft drinks + Nespresso cafe. The restaurant offers a wide range of wine by glass as... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many thanks for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

east anglia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 19, 2015

We were very impressed with this hotel. Our room was comfortable and quiet overlooking the forest. We had the dinner, bed and breakfast option which gave us up to 18E from the main menu. This was fine and our chosen meals, omelette and pasta, with a shared and dessert, were most enjoyable. Breakfast was also good, choice of bacon, scrambled... More 

Was this review helpful? Yes
FredDirecteur, Directeur général at Novotel Rouen Sud, responded to this review

Many for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

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