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RACV Royal Pines Resort

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Ross St, Benowa, Queensland 4217, Australia
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RACV Royal Pines Resort
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RACV Royal Pines Resort
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487 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, Australia
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I attended a three day function and conference at the resort. The layout is very conducive with lots of natural light and really good room configurations. The service and F&B offerings was very professional and staying in-house made it easy to network and mix and mingle. The food offerings were well done with lots of variety allowing for a wide... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Reinhold F Thanks for your review - great to read how much you enjoyed your recent conference with us. Just a note regarding your wifi in the room being slow - in the next couple of months we are upgrading the wifi throughout the resort so that this will no longer be a problem. So, when you come back... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I recently stayed at your lovely resort when my husband attended the tax conference. II booked a Manicure and Pedicure and Body Scrub at your beautiful Spa with Jessica Ramos. It was truly a lovely and relaxing experience. Jessica is very polite, discreet and friendly without being over the top. The outdoor shower experience was a real luxury. I would... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Anne E Thank you for your recent review and for your kind words about the resort and especially the Spa and Jessica from the Spa. The Spa really is an amazing experience and it was great to read how much Jessica added to your treatment. The outdoor shower is wonderful isn't it - really lets guests take advantage of... More 

Birchgrove, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So, we arrive the night prior to a conference at which there are more than 250 delegates, plus spouses/significant others etc. We're told there's only 1 restaurant open (Tuesday night), being the smallish Italian restaurant. "There'll be a wait. Likely more than an hour". "You're welcome to order room service". Gee thanks so much - sent to my room! Seriously?... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Boodar Thanks you for your constructive review on arrival at Royal Pines for a conference. it does appear we underestimated the demand for our italian restaurant last night - on checking our reservation book we only had 40 reservations for the evening and the restaurant can comfortably cater for 130+ diners in an evening. Unfortunately it appears that many... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference. Room was amazing with balcony overlooking golf course. Several areas to enjoy a meal. Breakfast restuarant catered for just about everyone. Did not play golf but the course looked amazing.

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Rita L Great to read how much you enjoyed your recent conference experience at Royal Pines and the many dining options. We hope to welcome you back for a leisure visit in the future Regards John Morris General Manager RACV Queensland Resorts More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I was always sceptical of staying at the Royal Pines Resort, but I'm glad I have been able to experience it. The rooms are very nice, but it is the facilities that set this place apart. An amazing gym & plenty of dining options, great for families or couples or even a conference. Lovely staff that are very helpful. Whilst... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Duncan M Thanks for your review and I am delighted that we were able to exceed your expectations on your recent visit. The new facilities that RACV has invested in, are amazing and are getting great feedback from leisure guests and conference delegates alike.Great also to read how helpful the staff were. Thanks again! Kind Regards John Morris General... More 

Broadbeach, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited with my girlfriend for an afternoon of total pampering. With stunning rooms and high celings it felt like a Bond movie scene! beautifully placed on creek with views to the golf course and gum trees overhanging the waterway. Serene and subtle. A glass of bubbles to start the session and then an wonderful tapas selection at the end. more... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear austtravel2014 Thank you for your review and for sharing your experience at our iconic spa. I agree with you that it is World Class and we are getting great reviews from resort guests and visitors alike who are enjoying the amazing facilities and service. We look forward to welcoming you back soon!! Regards John Morris General Manager RACV Queensland... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I can't speak highly enough of my experience attending a weekend conference here recently. All staff from the concierge, bellman, restaurant staff, room service, spa therapists, to cleaners were friendly, professional, knowledgeable, and went out of their way to ensure my experience was without fault. Staff even remembered and called me by name. The facilities were outstanding and there is... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Kim W Thank you so much for taking the time to write a review after your recent visit as a conference delegate to RACV Royal Pines Resort. I really enjoyed reading your comments on the high level of service your received in all areas of the resort and have passed your comments on internally to the team. Thanks again... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Fantastic property to stay at. Far enough away from the huddle and bussel of surfers paradise but close enough to the beach with a very good closed in feel having a lot of trees around the pool area. Fairly pricey but worth EVERY dollar. You DO get what you pay for. I am always willing to spend a few extra... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear MARKWB1981 Thanks for your review and great to read how much you enjoyed your recent stay at RACV Royal Pines resort. The pool area is beautiful isn't it - and we will be enhancing this area in winter when we build a water park - a great new facility! The golf course is halfway through our full redesign and... More 

brisbane
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed at Royal Pines on many occasions since it first opened some 25 years ago. The RACV are the third owners of this property and have recently made some great improvements. The gymnasium is world class and well beyond what one would expect at an hotel. The recently completed Spa/hair salon is again world class... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear alpha3 Thanks for your loyalty and repeat business at Royal Pines. Your comments on the recent improvements are right on the mark - the new gym and spa re getting rave reviews as they set new standards in both facilities, the investments in upgrading rooms, the conference facilities, the golf course and more, underpin RACV's ongoing commitment to the... More 

Greater Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

my wife and I decided to stay at royal pines for a short stay to celebrate our wedding anniversary what a great decision, hotel facilities first class, staff so friendly and helpful, restaurants first class, room service top notch, breakfast best way to start the day, terrific selection at the buffet, layout of rooms fantastic... recommend it to anyone who... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear colin y Thanks for choosing RACV Royal OPines to celebrate your recent wedding anniversary and it was great to read how we were able to make the occasion even more memorable! Loved your comments on the friendly, helpful staff and the food and rooms. We look forward to hopefully welcoming you back every year to celebrate the special day!... More 

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