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RACV Royal Pines Resort

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Ross St, Benowa, Queensland 4217, Australia
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RACV Royal Pines Resort
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RACV Royal Pines Resort
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504 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

What a Beautiful place to stay. We book the Spa Suite. The beds were comfortable the rooms were very clean. The view was amazing. I loved the night time view of the Coast lights. Buffet Breakfast was delicious staff were more than helpful. We will defiantly be back.

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear ang311974 Great to read how much you enjoyed your recent visit to RACV Royal Pines - the Spa Suites are an absolute treat aren't they? I love the space they provide and the amazing views of either the Gold Coast strip or the hinterland. Our buffet breakfast has a strong local following as it is a great variety of... More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I recently stayed at the resort for a conference, from check in to check out the service was lovely, front desk, cleaning, room service and restaurant staff were fantastic.The room was great, conference facilities were excellent and there was so many different facilities onsite, it was lovely and Relaxing. I would highly recommend for business or pleasure, great for kids... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Bonjmac Thanks for your comments on your recent conference stay at RACV Royal Pines Resort. We are getting many positive comments from conference delegates regarding our new facilities and the food and beverage and, quite a few returning with their families or partners for a leisure experience.... hopefully we will be able to welcome you back for a leisure... More 

Melbourne, Australia
Top Contributor
107 reviews 107 reviews
42 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the final night of a longish trip and we were very pleasantly surprised. The luxurious Royal Pines was acquired by the Victorian motoring organisation, the RACV, some years ago and has seen some refurbishment. The rooms were comfortable and spotlessly clean. Service was excellent, although the check-in system went AWOL for a lengthy period, straining the goodwill of... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear George Edmonds Thanks for your review and comments on the RACV Rpyal Pines Resort - as you say we have been busy refurbishing the resort and guests now enjoy the new Spa, Gym, Executive Lounge, expanded dining options, new golf course and many more facillties and services. You also mentioned the pool - we will be adding a water... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We booked a spa suite for our 39 th wedding anniversary and we were very impressed with the room and it's lovely view of the countryside from the large windows. We even had a view through the window in the spa. The seafood buffet at Kalinda Restaurant was great. So much too choose from. Breakfast was also delightful.

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Lynne B Thanks for your review and great to read how much you enjoyed your recent 39th wedding anniversary at RACV Royal Pines Resort - we look forward to hopefully welcoming you back for your 40th anniversary! Regards John Morris General Manager RACV Queensland Resorts More 

Parkdale
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We booked into an Exec Level suite for 3 nights as a special present for my wife. We also made sure we arranged access to the Executive Lounge. The rip was all for leasure and included a trip top the AFL game at Metricon (about 20 - 25 minute walk) The room had a 270 degree sensational view of the... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Gordon_T61 Thanks for your kind words in your recent review - it was great to read how much you and your wife enjoyed your stay and especially the Executive Lounge. The resort is a very handy base for the AFL games at Metricon with the easy walking distance eliminating any traffic/transport issues. I am glad you got a chance... More 

Surfers Paradise, Australia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel, very comfortable rooms, staff are efficient and pleasant, Executive lounge in the afternoon is a very nice revamped set up to watch the afternoon disappear behind the hinterland. Then a very short elevator ride to the restaurant of your choice, perfect for a stay without leaving the hotel. Gym......excellent

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear NicolaHorton76 Thanks for your review and comments on both the staff and the resorts rooms and facilities. The Executive Lounge is becoming more and more popular with our guests as both the location on the 21st floor and the beautiful furnishings combine to ensure a very relaxing visit Kind Regards John Morris General Manager RACV Queensland Resorts More 

Senior Contributor
33 reviews 33 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Visiting family on the Gold Coast for a night stopover you can't go past the RACV Royal Pines Resort. With membership of an automotive club such as the RACQ; NRMA; or RACV comes an exceptionally good discount on rates. Combine that with some of the most polite house staff I've come across in three decades of travelling and it's a... More 

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Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here with our Family over Easter and found the resort to be great, very family friendly, great facilities, good food, friendly staff. The staff in the executive lounge went above and beyond to accommodate our family group which included three small children were My husband played golf and enjoyed it very much. After such a wonderful and relaxing... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi Cathrynmagic Thanks for your review and delighted to read how much your family enjoyed their recent visit to Royal Pines. The executive Lounge is very special and it was nice that your family were able to experience this venue and that your husband could enjoy the golf course. I have discussed your comments with our Executive Housekeeper who will... More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this beautiful resort for the HR Summit in March 2015 and I left my reading glasses at Kalinda Restaurant on the final day. I was at Coolangatta airport by the time I realised and telephoned the resort in the hope they might be found or handed in by someone. I spoke with Sue Wood who was absolutely... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear VickiK What a wonderful story and great customer service from Sue. She has been with the resort for many years and is always focussed on customers needs - the story of her driving to Coolangatta airport to deliver your glasses shows exemplary customer service and I am very proud of her for this proactive action. Thanks for letting me... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

A wonderful stay at Royal Pines with friendly staff and top class facilities. The rooms, gardens and restaurants exceed expectations and offer a perfect overnight couples getaway or longer term family holiday.

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear KHandP Thanks for your review after your recent stay with us. Great to read how much you enjoyed both the faciltities and more importantly, the staff service and friendliness. Kind Regards John Morris General Manager RACV Queensland Resorts More 

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