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All 1 Benowa hotels

RACV Royal Pines Resort

5.0 of 5 Hotel   |   Ross St, Benowa, Queensland 4217, Australia
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Ranked #1 of 1 Hotels in Benowa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Rosemary W
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383 reviews from our community

Traveler rating
    169
    149
    48
    12
    5
See reviews for
93
103
19
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Best to eat out unless their menu changes and more care on quality food. Fruit was mostly canned and the fresh fruit was rather poor quality. Breakfast served in dinning room was with caged eggs (as confirmed by the waiter from the kitchen serving) very disappointing and hope that they will not serve tasteless caged eggs. Dinner served in room... More

Was this review helpful? Yes 4
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This year MYOB Aust held our Annual Conference at the Royal Pines, on Gold Coast. A return trip for me from 2003 and a vastly different experience this time. Two Territorians shared a twin room overlooking the golf course - depends which side you're on as to the cost of the rooms. $205 per night between us was quite spectacular.... More

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Rosemary W. I was delighted with your comments and pleased that your return trip was a great experience. I will pass on your comments to our Chef for the conference food and beverage presentations. Your recommendation to others for a stay at this wonderful property is most welcome, and we look forward to welcoming you back again Rosemary W. Appreciated,... More

Melbourne
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 4 days here and found the whole place to have been maintained well. The front desk team helped me on many occasions from booking rental cars to loaning me a mouse for my computer. The breakfast buffet is good and it is nice to sit by the pool and eat. The gym has just been re done and has... More

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi Cultofone Great to know how much you enjoyed your stay with us and that our teams were happy to assist you. Breakfast at the pool is a favourite spot with most of our guests, and I believe, so much a part of the holiday to be able to sit and relax with family and friends. Our new One Spa... More

Noosa, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

I have a young family & stayed at this property many, many times before. We have stayed there every Christmas and Easter for the past 5 years running (with our extened family)! We love the family friendly feel and the facilities available. I have invited many friends and family along on long weekends and short breaks and we have a... More

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi Janev Appreciate your return visits and hope that we can continue to welcome you back. Your comments are most welcome, thank you. It is possible that during your visit in May, it was not clearly communicated to you that if there were no King Rooms on our Executive floors which are on 18 & 19 levels only, but there... More

Gold Coast, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a Gold Coast local I have been wanting to stay at RACV for a while now but am disappointed. We stayed for a conference and found the room on the 11th floor dated - in particular the bathroom which looked like an early 90's throwback. Some of the facilities are great but the place as a whole felt a... More

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi Haylee84, Our new One Spa is superb and I'm so pleased that your experience will entice you to return. Thank you. I have taken your other comments on board. Our multi-million dollar refurbishment scheduled is on track with a substantial amount already complete, however, there is still more upgrading and refurbishment work to be done and I hope that... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I didn't think that going to a Golf resort was a great way to have a refresh weekend with the wife. I was completely wrong. From the moment you check in to the moment you leave there is plenty to do with out even leaving the resort. The food in the restaurants is fantastic - the Japanese restaurant Arakawa is... More

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hello Lachlan B Thanks for those amazing details. You obviously had a great time and I'm happy to know that your weekend was a definite refresh. We are a family resort which happens to have a golf course!. And for the near future, we're designing more kids fun activities at the poolside. Enjoy the resort and the segways on your... More

Cessnock, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

stayed here for a conference last month and the hotel itself was excellent the service was average and the food was hit and miss i would not have taken much to have been upgraded to four stars the view out of my 18th floor room were amazing so try to get a high floor for the views

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi Treloarski1968 Appreciate your feedback. The triangular shape of the hotel allows for amazing views from all angles and good to hear that you appreciated the views from the 18 floor. Your comments will be addressed and we hope to impress on your next visit. More

Brisbane, Australia
Top Contributor
115 reviews 115 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Apart from the crappy feather pillows, this resort is all you'd expect from a quality facility. I had a great view across to surfers paradise which I recommend asking for when you're checking in. Breakfast is pretty amazing, with everything you could think of to choose from including what were some truly delicious pancakes. We went for a walk around... More

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Hi JulieLee75, Thanks for your rating... we'll be aiming for a 5 on your next visit. I'm sorry that the pillow was not to your liking. I realise this is a personal choice and therefore, on your next booking, please consult our reservation person who can request with our Housekeeping department to place a particular pillow as close to your... More

Sydney, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the opportunity to stay at RACV Royal Pines for a conference. The location was fantastic. We stayed on the 19th floor and a had a fantastic view from the balcony out to the west. The room was great although being 6 foot 2, the double bed was a little on the short side for me. We had a... More

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Glenn G Thanks for your recent review and great to read that your conference went well, One of the things a lot of our guests do mention is the view - our location gives a great view either to the Gold coast strip or in to the bushland of the hinterland - both are really attractive views. I have... More

Gosford, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Royal Pines is a nice hotel with a good golf course and attracts a range of guests including conference attendees, which is why my wife and I were staying there. However, the experience did not live up to expectations. We arrived on Saturday, and on Sunday morning before 10am our door was knocked on twice by staff wanting to clean... More

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear SteveW. Thanks for your recent Trip Advisor review and thank you for staying with us. Yes we are a nice hotel and usually with much better service standards. I agree, lack of attention dulls an experience and I’m sorry that this was the case during your visit. I have since discussed your comments with our Rooms Division and Food... More

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Additional Information about RACV Royal Pines Resort

Address: Ross St, Benowa, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Benowa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — RACV Royal Pines Resort 5*
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore
RACV Royal Pines Resort Gold Coast, Australia - Benowa

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