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RACV Royal Pines Resort

5.0 of 5 Ross St, Benowa, Queensland 4217, Australia
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Certificate of Excellence 2014
RACV Royal Pines Resort
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RACV Royal Pines Resort
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475 reviews from our community

Traveler rating
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    63
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

My wife and I stayed here over two nights during the Australian Ladies Masters. Beautiful golf course and surrounds. The room was showing its age and the bed was sagging and the pillows quite hard. The breakfasts were above average around the pool area but the Italian restaurant downstairs was a bit ordinary. We had a better meal in the... More 

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South West Rocks, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed in a lot of hotels on the Gold Coast over the years for family holidays and we have finally found the resort for our future family holidays and short breaks. This resort has something for everyone including our teenage children. The staff were so lovely and were genuinely welcoming in all areas of the resort. Children were... More 

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Sydney
Contributor
20 reviews 20 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We, (60+, 30+ & 4 ) spent the night here to celebrate our good friends wedding. Reservation was made over the phone the week of the wedding. Rate was cheapest over the phone direct to resort than last minute or hotels.com etc. receptionist was friendly as was the concierge and check in staff. The chapel was great for a small... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear NICnMARK Thanks for your review and it was great to read how well the wedding went that you attended here recently. Having our own chapel does make it easy to have a one stop shop and provide everything from make up, hair, the ceremony and function room all within the resort. We do cater well for families as you... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

We gave each other two nights for our Christmas present. Walked & walked following ladies golf. Enjoyed staying there so much, asked if there was a cancellation, could we stay another night. We were very happy to receive a call in the morning to say we could stay. Everyone was so helpful & pleasant. Brekky was great, room was really... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Linniesinnie I was really pleased to read in your review how much you enjoyed the RACV Ladies Masters golf tournament. it was a great event wasn't it? The weather was kind to us and the golf was pretty impressive - I can't believe how far some of the smaller lady golfers can hit a ball! Even more pleasing was... More 

Castlemaine, Ireland
1 review
5 of 5 stars Reviewed 1 week ago

Have just spent 6days at RACV Royal Pines Benowa and WOW we were impressed. Both with the friendly and professional staff at Reception, especially Todd, who answered our many questions with patience & understanding. Also Andrew &Mat who drove the 5 shuttle buses daily into surrounding areas, wonderful! Our room was very clean, King size bed & pillows were good,... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Marie M Great to read how much you enjoyed your recent 6 day break at RACV Royal Pines Resort. Thanks for your mention on the great service - I have shared your comments with Todd, Andrew and Matt - all of whom were delighted to be mentioned in your review. Thanks for taking the time to review the resort... More 

Bribie Island, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked an RACQ deal to watch the Ladies Masters Golf. When we booked, Saturday night was booked out so we just did Thursday & Friday nights. When we got there we asked about a cancellation for Saturday night and they said they would contact us if a room came available. Whilst watching the golf we received a text message... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear trevor-Bonnie B Thanks so much for your glowing review of RACV Royal Pines resort.I am glad that we were able to find a room for you on the Saturday night and that you enjoyed not only the golf but also the many restaurants and facilities available at the resort. Your comments on the friendliness and helpfulness of the staff... More 

Toowoomba
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had 5 nights at RACV Royal Pines Resort over last weekend. We have often stayed at this resort but on this last occasion, we found it to be particularly enjoyable. The staff are friendly and helpful in every way and nothing is too much trouble for them. We always choose to stay in a King Coastal View room and... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Sue W Thanks for your endorsement of RACV Royal Pines resort after your most recent visit and thanks for your regular custom at the resort. I have passed your comments on to the team here and was really pleased to read your comments on room cleanliness, the restaurants within the resort and the friendly and helpful staff. I agree... More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a fabulous weekend as we went down for the Ladies Golf. Amentities were great for kids with the park and the waterslide on the pool. Very relaxing watching the kids having fun. Breakfast was fabulous. Didn't eat in any of the restaurants for dinner as they were all booked out being Valentine's day which was dissapointing. The beds were... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Traboz Thanks for your review following your recent stay at RACV Royal Pines Resort. The ladies golf was a great event wasn't it? I really enjoyed it as well and never fail to be amazed at the consistency of the shots by the golfers....something I have never been able to master!Thanks also for pointing out some areas of housekeeping... More 

Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The overall experience at Royal Pines was overshadowed by the poor level of cleaning in my room. The room was dusty, there was hair in the bathroom and I found mould in the shower. This was not ideal coming back from a business conference. In addition to this, I found a beer bottle filled with cigarette buds on the balcony.... More 

Was this review helpful? Yes 2
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Alex_Churchill My apologies that we did not meet your expectation in the housekeeping area on your recent visit. We welcome all feedback, both positive and constructive and I have shared your comments with our Executive Housekeeper so that we can ensure that we continue to improve our service. I am glad that you enjoyed the rest of your stay... More 

Moranbah, Australia
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little further out than a few other options for accommodation the Gold Coast, this is a plus for those who are looking to spend time at the resort brushing up on their golfing skills or relax rather than want close by access when sight seeing. A number of restaurants are available to choose from (and provide room service) with... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Jason W Thanks for your review and positive comments on the resorts cleanliness, friendly staff and restaurants.The new 9 holes redesign just completed on our golf course has been a hit with the local and interstate golfing community and we are starting another 9 holes this week - hopefully you will get a chance to come back and play... More 

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Additional Information about RACV Royal Pines Resort

Address: Ross St, Benowa, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Benowa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — RACV Royal Pines Resort 5*
Number of rooms: 331
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore
RACV Royal Pines Resort Gold Coast, Australia - Benowa

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