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RACV Royal Pines Resort

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Ross St, Benowa, Queensland 4217, Australia
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RACV Royal Pines Resort
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RACV Royal Pines Resort
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551 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The words that come to mind are modern, shiny, glitzy - it could be a Leagues Club in another life but thankfully there were no flashing lights or pokies!! It is an extremely comfortable place to stay - the rooms are large, well fitted out, beautiful beds & linen and spotless. Reception staff can be changeable - some ooze enthusiasm... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Patsy24248 Thanks for your kind words in your review about your recent stay at RACV Royal Pines Resort. Glad that you enjoyed your accommodation so much and that our food and beverage options in the main were top class. The golf course redesign is on schedule so before the end of the year we will have a world class... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

An overnight stay to catch up with a friend with a round of golf and dinner. The room and staff were both first rate however the course is undergoing significant rework to host both the Mens and Womens Australian PGA. Dining was also a little disappointing as only two of the many restaurants were open and this was a Thursday.... More 

Was this review helpful? Yes
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Phil L Thanks for taking the time to write a review after your recent visit to Royal Pines. Great to read that you thought the room and staff were both first rate and that you enjoyed your golf round - there is a lot of work going on as the redesign of the second nine holes of the main... More 

Mooloolaba Australia
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay here every year.....this is about the 23 rd time this trip. Always was the best value on the Goldie but it is starting to loose the plot as the Big Brother seems to have lost the small things that were the backbone. Complaints first. The staff at the front desk have had a personality bypass.... Quite successfully..... And... More 

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JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear mausgrass Thanks for your continued custom over the years at Royal Pines and thanks for your review. I was pleased to see that you enjoyed the rooms, the upgraded lifts, the renovations, redesign and improvements on the golf course and some of the bars and restaurants. It was disappointing that your arrival experience at Reception did not live up... More 

Brisbane, Australia
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel many times over the years, and am always pleased - the rooms are well equipped with ample room, and the beds are comfortable! The staff are excellent, as is the food. I've travelled here for business, and with the family for a break and it's been perfect for both purposes. My kids love walking through... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear LellenAndCrew Thanks for your recent review and for being a repeat guest over many years! I appreciate your comments on the excellent staff and the great food and your recommendation for both business and leisure. We will shortly start work on our new Water Park so there will be even more for kids to do on future visits! Kind... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a really enjoyable stay from the friendly staff to the excellent eating. The room was comfortable and relaxing with a beatiful view from the 9th floor (some of the fastest lifts i have been in so no standing around). From a conference point of view the organisation and locations were first class. The food provided and presented was... More 

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Greg M Thanks for your kind review - it was great to read your comments on the friendly staff at Royal Pines. We completed a comprehensive lift upgrade last year and the lifts are amazingly fast now - a smooth ride which is great but on the down side gives you less time to enjoy the famous sausage seats... More 

Brisbane, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our second visit to this great family friendly resort and the staff are still exceptionally kind and helpful! Traits that are becoming more hard to find, and when they’re found, are delightful. We were in the area for a 3 day sporting event and had early starts several mornings – we were disappointed to miss the buffet breakfast, however Karen... More 

Was this review helpful? Yes 2
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear deb F Thanks for your review about your second visit to Royal Pines and positive comments on the staff..... I was pleased to read that Karen arranged early room service for you - sounds like you had very early starts to the day for your sporting events - hopefully you were rewarded for this dedication with some wins...? Also... More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort is unique. Its location is fabulous- quiet, picturesque, wonderful views. It is not crushed against other high rise buildings as in most other Gold Coast locations. The building design and fit out is different from any other I have stayed in - and we have travelled globally. It features curves and quiet nooks, interesting and non-standard "hotel" furniture.... More 

Was this review helpful? Yes 2
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Laurie S Thanks for your review and pointing out a number of the unique features of the resort. It is in a great location - close to but far enough from the hustle and bustle of the GC strip.And yes, the design is different to the cookie-cutter high rise towers on the Gold Coast - it is a uniquely... More 

Tasmania, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There on business and made a holiday of it with my partner, the staff were excellent, sorted a issue with the room allocation very efficiently on arrival, and each contact with them was efficient and friendly. Ate in house a few nights and its well worth checking out the Italian themed restaurant as the Pizza's quite delicious, and the club... More 

Was this review helpful? Yes 2
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear TazTrav, Thanks for your review - nice to escape the cooler weather in Tassie mid winter for a break in Queensland! Thanks for your comments on the food and beverage here - I think Chef and the team do a stellar job. I know I am biased but having worked in hotels around the world for many years, the... More 

Broadbeach, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here a few times, great resort only 10 minutes drive to cbd but far enough away to relax one spa is awesome but not cheap. Great round of golf here also PGA course with buggies only but a huge cause so it was all good Service very good at front desk.

Was this review helpful? Yes 1
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear guywitdagoodz Thanks for your review and, for your continued custom. We are getting great feedback on the first 9 hole redevelopment of the golf course and are looking forward to the second 9 holes coming on line in time for the PGA Championship in December. We look forward to welcoming you back soon Kind Regards John Morris General Manager,... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have had the pleasure of staying with Royal Pines on numerous occasions and have never been dissapointed. The staff are friendly and helpful. The rooms are always immaculate. The modern decor is exquisite. And the prices exceptional. Would strongly recommend to any enquiring party!

Was this review helpful? Yes 2
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review

Dear Kris M Thanks for your review and for being a repeat customer of many visits. I really appreciate your comments on the staff service and agree wholeheartedly that, with a 25% discount for anyone with an auto club membership (RACV/RACQ/NRMA etc etc) it does represent great value. Kind Regards John Morris General Manager, RACV Queensland Resorts RACV Royal Pines... More 

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