Grand Mercure The Hills Lodge (The Hills Shire/Castle Hill, Australia) - Hotel Reviews

Also Known As:: Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

Address: Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia

Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill

Amenities:

Bar/Lounge Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 1 hotels in Castle Hill

Price Range: $$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, steam room, day spa and 4 function rooms for up to 200 delegates. ... more less

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dancingprincess

Nowra, Australia

Top Contributor

71 reviews

51 hotel reviews

Reviews in 46 cities

121 helpful votes

“Really nice hotel if you need to stay out that way”

Reviewed June 17, 2013 NEW

We stayed here on the June long weekend as my daughter was playing in a netball carnival nearby. It was perfect for our needs but it is a long way from the city so I wouldnt recommend it unless you need to be in the north west suburbs. The reception on check-in was a little cold from the staff member... More

Review collected in partnership with Accorhotels.com

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Dear Guest Thank you for taking the time to rate and review our hotel. We apologise the checkin was not as warm and friendly as it is normally, but pleased everything else was to your liking. We look forward to welcoming you for your next Netball comp. Kind regards Malcolm More

A TripAdvisor Member

“An Old Favourite”

Reviewed June 4, 2013

A great place to stay - service and comfort are always very good. Have stayed here many, many times and will keep coming back when the price is right. A good spot for a quick start on the road to Melbourne.

Dear Guest - thank you for your ongoing support and kind words. We look forward to seeing you again soon. Kind regards Malcolm GM More

Patrick026

Australia

Senior Contributor

38 reviews

29 hotel reviews

Reviews in 31 cities

27 helpful votes

“What a Pleasure”

Reviewed May 29, 2013

Stayed just one night and thoroughly enjoyed the experience. Check-in was seamless with very pleasant ladies on Reception. Stayed in one of the Superior Balcony Rooms which was quiet, spacious, very comfortable and very well maintained. Room service for dinner was quick and food hot and delicious. Buffet breakfast was also very good with a reasonable selection of hot food... More

Hi Patrick - thank you so much for this fantastic review and comments. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

“Good hotel”

Reviewed May 15, 2013

The hotel is very good. Room is clean and nice, staff is friendly, price is reasonable, the surrounding is beautiful. Only location is not convenient with the public transportation, T60 bus station is very close to the hotel, but 1 hour 1 shift.

Dear Guest - thank you for your positive review. We look forward to welcoming you again More

LFCfan123

Liverpool

41 reviews

15 hotel reviews

Reviews in 13 cities

23 helpful votes

“Fantastic hotel!”

Reviewed April 28, 2013

I arrived with a work colleague after a 24 hour journey from the UK. Check in was quick and efficient, which was most welcome after a very long trip. The rooms are perfect; spacious, stylish and well equipped with TV, hairdryer, safe, iron and ironing board, fully stocked minibar fridge and tea and coffee making facilities. The bathroom was equipped... More

Dear Guest - Thank you so much for taking the time to go into so much detail and write such a fantastic review. We look forward to welcoming you again More

157anon

Auckland Central, New Zealand

1 review

“Relaxing stay”

Reviewed April 21, 2013

Great stay. Pity the room was very dark as there was a lot of tree growth outside the window, which if trimmed would allow the natural light in. Have advised the reception and they agree and will pass on comments.

Dear Guest - thank you for your positive review and feedback regarding light in your room. We have trimmed the bush enough to let in more light, but still maintained the rooms privacy. On your next stay maybe we could book you an upstairs room which has much more light. King regards Malcolm More

Hermione F

1 helpful vote

“GOOD HOTEL SPOILED BY BAD FOOD”

Reviewed April 12, 2013

Lovely hotel and staff - only negatives were the comfort of the bed and the quality of the breakfast which was less than ordinary. I know it's difficult for breakfast to be cooked fresh, but it really should be. Stale hot food isn't really something to face first thing in the morning. I'd stay at the hotel again but have... More

Was this review helpful? Yes 1

Dear Guest - thank you for our positive feedback and also for your comments where we did not meet your expectations. Feedback makes us take a look at our processes, product and training. We have had Sealy review our beds after a couple of comments. The beds are a premium posturepedic hotel bed, but are on the firmer end of... More

MontiNb

33 reviews

20 hotel reviews

Reviews in 20 cities

16 helpful votes

“Good hotel for business in area”

Reviewed April 10, 2013

We have stayed at this hotel numerous times in the past few years when we have to do business at Norwest Business Park. As always the staff were excellent, the hotel is comfortable and clean. We turned the air conditioning off because it sounded like a truck idling. Not a problem at this time of year but could be in... More

Dear Monti - thank you writing a review and my apology for the areas we let you down. The air conditioner noise is definitely not normal. We have a state of the art Mitsubishi System which is usually very good. Because we do not have access to a persons name via your Trip Advisor user name I would appreciate if... More

AmandaC3

Burleigh Heads, Australia

217 reviews

38 hotel reviews

Reviews in 72 cities

83 helpful votes

“Great stay for business travellers”

Reviewed April 9, 2013

For anyone doing business in the Norwest or Castle Hill areas, The Hills is a great place to stay. It's been used for conferences for at least 20 years, has been beautifully maintained and is very central to Windsor Road and other major arterials. The restaurant and bar are great, sometimes service is a little slow, but good food and... More

AmandaC3 has 1 more review of Grand Mercure The Hills Lodge

“Great for a business stay”

Reviewed January 15, 2013

Dear Amanda - thank you for taking the time to write a positive review. We look forward to welcoming you again soon. Thanks Julieanne More

Chris4464

Newcastle, Australia

“Two days of complete relaxation”

Reviewed April 3, 2013

We enjoyed everything about this hotel. The room was large, very clean, very comfortable and quiet! We had breakfast and dinner at the hotel. The food was delicious and the service was fantastic even though the restaurant was busy. The staff in all areas were very friendly and helpful. It was only 5 to 10 minutes to Parklea Markets, the... More

Dear Chris - thanks for such a great review. We look forward to welcoming you again. kind regards Julieanne More

1-10 of 215 reviews

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Grand Mercure The Hills Lodge Hotel, The Hills Shire/Castle Hill, Australia

Grand Mercure The Hills Lodge

215 reviews from our community

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