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Grand Mercure The Hills Lodge

4.0 of 5 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Certificate of Excellence 2014
Grand Mercure The Hills Lodge
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Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
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318 reviews from our community

Traveler rating
    134
    144
    31
    4
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Duxbury, Massachusetts
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Mercure hotels can be hit or miss sometimes over the top and pricy but generally they are good value. The Hills as it is locally known is no exception. Nice large rooms, friendly service and reasonable pricing. I usually stay in Sydney proper when I am here for business but sometimes the ride out to this area is too troublesome.... More 

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only had the one night here, but found it very comfortable and clean. We only had breakfast in the dinning room, it was a good buffet, with friendly and efficient staff. We were able to order our eggs the way we wanted, we just had to ask. It also had free security parking for guests. As we were only... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a pleasant stay. Our room was quiet on the carpark side of the building. The reception staff were pleasant and helpful. My son enjoyed a swim in the 20m pool which was a bonus. Would stay here again, near the M 7 motor way.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Chris - thank you for the positive review. Yes the proximity to the M7 has been very powerful for our business and does connect us better to outer Sydney. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Sydney
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The property needs to be maintained a bit better. The bed is rather small and rooms are a bit outdated. Breakfast selection is very limited and finishes very early in the morning. There are better properties to stay at around the area.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to review our hotel. I apologise we did not deliver in all areas. In regards to the sleep quality we are in the process of a bedding upgrade to a 5 star pillowtop bed which I am sure you would enjoy more. All our Suites and Superior rooms are already completed... More 

Orange, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I have stayed at this lovely hotel on several occasions in the past year. My son swims at SOPAC fairly regularly so it is good alternative accommodation to what you can find in the vicinity of the Olympic Park-and so much nicer/better value! We really enjoy the atmosphere of the place-the rooms are gorgeous (we usually book... More 

Was this review helpful? Yes 2
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Mel - thank you for your kind words. We hope to continue being your preferred hotel and look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Queanbeyan, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

This venue is very picturesque. We attended a spring wedding held in the ballroom which was just beautiful. The table decorations were luxurious and everything went smoothly. If I had to find a weakness it would be that the time between courses was a little too long, otherwise all great. The rooms that we stayed in were HUGE! They weren't... More 

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Marty - thank you for the positive review, happy to hear you enjoyed the wedding and our large rooms. We hope we have the pleasure of welcoming you again. Kind regards Malcolm Mathie - General Manager More 

Toowoomba
Top Contributor
50 reviews 50 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed here just one night but our impression of this Boutique Hotel was very favourable. We only had dealings with the reception staff but our experience was that the staff was very accommodating and very friendly. Free parking was available and I was impressed with the lovely gardens. Our room was clean and well appointed. If you do not... More 

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Traveller - thank you for your positive review. Thank you for acknowledging our great front desk team. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

australia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 14, 2014

Clean, comfy beds, quiet rooms, well appointed. Front desk staff very nice, middle age women who were very friendly and nice to deal with, makes a change, I stay at 41/2- 5 start hotels and the staff look down on you, but these lovely women were consistently friendly each morning and afternoon. Great free parking, great big TV, very clean,... More 

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Starstar - thank you for a great review and acknowledging our friendly front desk staff. We appreciate your kind words and look forward to seeing you again in March for the Hillsong Conference. Kind regards Malcolm Mathie - General Manager More 

Bangkok, Thailand
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 12, 2014

I first stayed in the Hills Lodge in the 1980's. It was privately owned then, and a very warm and friendly place to stay..Although it is now part of an international chain,the standard and the ambiance is still there. The staff are exceptionally helpful.the rooms are large,modern and comfortable.The dining room is comparable to a Five Star hotel in the... More 

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Kevin - thank you for the fantastic review and for your continued support. Yes we are part of an International Chain, but still remain under the same ownership and management. We hope to see you again soon and wish you and your family a very Merry Christmas. Kind regards Malcolm Mathie - General Manager More 

Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2014

The Parafed Auckland Shooting Team of ten people, 5 using wheelchairs just stayed at this hotel. We found that the wheelchair accessible rooms were good but have two status. The full accessible room is very usable by a wheelchair person. The disabled rooms (their terminology) are more for disabled persons that can stand to transfer into the shower. The restaurant... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Robert - thank you for your feedback on our accessible rooms. I apologise for our terminology, yes we should be more up to speed. We are reviewing the accessibility of these rooms and know we were short of 1 room for your group. I hope the adjustments and removal of one shower screen helped meet those needs for your... More 

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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure The Hills Lodge 4*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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