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All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.5 of 5 Hotel   |   Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Grand Mercure The Hills Lodge
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Ranked #1 of 1 hotels in Castle Hill
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
bunnyblue Melbourne, Australia
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263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

Found the hotel to be very good. Staff very friendly and helpful. Rooms clean, comfortable and roomy. Only criticsm was that the only free WiFi was downstairs in bar area and only 30 minutes. In room WiFi and Broadband was chargeable. I have no problem with the time limit on WiFi but would have liked the free WiFi in room... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

I booked a night at this hotel as a treat for my wife just to give her a days break and also a treat at the day spa. Turns out the day spa is heavily booked, and requires booking at least a week in advance; I called on the morning of the check-in to reserve the beauty treatment. She was... More

Review collected in partnership with Accorhotels.com

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Pappi - thank you for such an amazing review and positive feedback. We are very happy you had a great experience and look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

London, UK
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my husband whilst he was working near by. Hotel is fine, small pool but nice and there is also a spa for treatments. Found meal times to be painful....slow service. Ordered a bareal one night....wedges and fish goujons.....took 50 minutes and for us to ask where the food was until we were served.....and they said oh we... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear K-Train - thank you for your feedback regarding your stay. Very sorry to hear of the delays with your food, this length of time is definitely unacceptable. We hope to welcome you again soon and aim to deliver an all round positive experience. Kind regards Malcolm Mathie - General Manager More

Canberra, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff are incredibly friendly and committed to making your stay enjoyable. I would recommend this place to anyone wanting to stay out in regional Sydney. Rooms are a good size and decor non intrusive.

Review collected in partnership with Accorhotels.com

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear D P - thank you for the great review, we hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Sydney
Top Contributor
54 reviews 54 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Living about 1 and half hours out of Sydney and having a Saturday night party to attend and Sunday function we decided to stay in Sydney on the Saturday night. Had a late night check in - no issues. Staff were friendly and helpful. Rooms were clean and comfortable. Pillows were a bit soft but not a major issue. Good... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review. I agree the soft drink selection is somewhat limited now as we reduced it down to our largest moving items. We do however stock a full range and would be happy to stock your fridge for what ever your need on your next stay. We look forward to being of service... More

Coffs Harbour, Australia
1 review
4 of 5 stars Reviewed 5 weeks ago

My husband and two kids 5 and 8 stayed at the hotel for 3 nights. The hotel is well situated to access not the Olympic stadium and Blacktown, our two destinations. The suite was perfect for the four of us particularly for three nights stay. The kids loved the space and the pool. Dinner at the restaurant was fantastic and... More

Review collected in partnership with Accorhotels.com

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Kelly - thank you for your positive feedback, happy to hear you enjoyed your stay. In regards to King bed request, I am trying to implement some kings into suites where there is enough space. So hopefully next time you stay this may have been changed. Kind regards Malcolm Mathie - General Manager More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2014

This place was pretty good. My hubby and I stayed here on the night of our wedding, wasn't expecting too much but it was actually pretty good. Clean rooms and friendly staff. They gave us complimentary strawberries and champagne which was a really nice touch! The room rate was pretty good, we booked a suite, though it was a lot... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for reviewing our hotel. We are glad your were pleasantly surprised and happy you chose us for your wedding night. In regards to the broadband unfortunately offering the service for free at this stage is cost prohibitive however we have reduced our prices in recent times. We hope you choose to stay with us again,... More

Yass
Contributor
16 reviews 16 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2014

The Hills Lodge is a wonderful place to stay. Quiet location, good facilities for business and pleasure, reasonably priced and good sized rooms. The food in the dining room is superb and each time we stay the menu is different but there is always a good selection. The pool is very relaxing at the end of a long day

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Bernieandyvonne - thank you for the great rating and review, we hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

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Additional Information about Grand Mercure The Hills Lodge

Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia
Address: Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Official Description (provided by the hotel):
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, steam room, day spa and 4 function rooms for up to 200 delegates. ... more   less 
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