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All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.5 of 5 Hotel   |   1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Grand Mercure The Hills Lodge
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86%
Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Robert W Melbourne, Australia
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288 reviews from our community

Traveler rating
    120
    132
    28
    4
    4
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65
110
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83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Not particularly over impressed with the rooms. Yes they are big, but pretty basic. Convenient access to the Castle Hill business district. Quite a bit of parking available which is very handy. Unlikely to return

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Canberra, Australia
Top Contributor
101 reviews 101 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for one night in a room on the ground floor, with a queen bed and king single. The room was a good size, with a large bathroom. Was good to be able to open a window to get some fresh air. Checkin was easy. They have secure under building parking as well. Easy access to the Castle Hill... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review. Yes our twin rooms are large and do work well for families. In regards to beds I have just started a rollout of new beds with our suites and superior rooms being completed soon, so Twins shouldn't be too far off. Hope to welcome you again soon. Kind regards Malcolm Mathie... More

Orange
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of years ago thought I would treat my daughter to a nice place to stay and it didn't disappoint very nice clean room and quiet. Great shower nice and hot. The reception staff were lovely and pleasant. We didn't use the restaurant as maybe next time. Excellent parking undercover or outside and free. Would highly recommend... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jackie - thank you for your kind words and great rating. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

brisbane
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 weeks ago

Stayed here on our wedding night. Could have just been the buzz from the big day but we had a fantastic time here! Nice room and great service. Would definitely return for our wedding anniversaries in the future. Hoping to have a night stay there in the next few months :)

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Vanessa - thank you for the great review. Hopefully we get to welcome you on every anniversary. Kind regards Malcolm Mathie - General Maanger More

Warburton, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 9, 2014

The hotel is very well appointed with 1st Class rooms, very good dining room/restaurant, and the pool was very inviting. The location was just perfect for places I had to visit for my work and Hillsong Church is just down the road. Public transport is a bit of an issue and the taxi fare from Sydney Airport was $151. I... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Ron - thank you for the great review. Yes I agree Sydney taxi's could be better priced and of a far higher standard. We are well located to Hillsong Church and know that the new rail link will definitely offer a new and cheaper means of transport to the area. We hope to welcome you again soon. Kind regards... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

This is my second stay at the Hills Lodge and my experience was just as good as the first time. Staff were fantastic, Emily on check in and Darlene on check out were both really helpful and friendly. Gave me great advice on what to check out around the area, and helped me with directions and travel advice on how... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Sarah - thank you for the amazing rating and choosing to stay at The Hills Lodge again. We look forward to welcoming you again soon. Kind regard Malcolm Mathie - General Manager More

kiama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

I only stayed the one night as I was having a minor operation at Norwest Private Hospital. However, I found the staff to be really friendly and helpful. Nothing was to mush trouble. They also have a courtesy bus that takes you to the hospital from 7.30am onwards. The room was clean and modern and the room service meal was... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Bonnie - thank you for the positive rating and review. We hope to see you again. Kind regards Malcolm Mathie - General Manager More

Brisbane, Australia
1 review
5 of 5 stars Reviewed August 3, 2014

I am an Accor Member and regularly travel for business purposes and to visit family in Sydney. After recently staying there, I would like to congratulate the staff on how friendly, welcoming and accomodating they were to my needs. The restuarant serves beautiful food and the rooms are always clean, fresh, tidy and a great size. It is always lovely... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Elizabeth - thank you for the great review and feedback. We hope to have the chance to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Maitland, Australia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 1, 2014

THE ACCOMMODATION: Clean, spacious rooms, comfortable beds, well maintained, beautiful hot shower. I would be hard pressed to find anything negative to say about the rooms and/or the comfort level. THE RESTAURANT: We had dinner both nights of our stay and breakfast one morning. The food is absolutely beautiful. The majority of the staff in the restaurant are lovely and... More

Was this review helpful? Yes 2
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to write of your dissatisfaction on your recent stay. I sincerely apologise for this experience and can assure you as discussed with you earlier that we have already taken the necessary steps to ensure these incidents do not reoccur. I also thank you for the opportunity to redeem our great reputation... More

Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 26, 2014

This was a very convenient location for our activities. The rooms were clean and comfortable. Check in polite and easy. Breakfast gave many delicious choices to start the day. The only small disappointment was arriving 'late' to breakfast. And being reminded of this inconvenience. The times 6:30 to 9:30 leads you to believe you can arrive at 9. Sadly this... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and happy to hear you will stay again. My sincerest apology around the breakfast closing time, but happy they looked after you. We will clarify with our team hours and wording to avoid future incidents such as yours. We look forward to welcoming you again soon. Kind regards Malcolm Mathie -... More

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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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