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Grand Mercure The Hills Lodge

4.5 of 5 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Certificate of Excellence 2014
Grand Mercure The Hills Lodge
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Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
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305 reviews from our community

Traveler rating
    129
    137
    30
    4
    5
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70
115
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87
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Queensland, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

I was surprised at the mould in the shower and dust everywhere . I would rate this hotel as 3 star and overpriced.I am living in a 'reefer' shipping container while a i build a house and it was cleaner than this !The entry was 'full of drama" as it was prepiad and the pre- payer accor member was held... More

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Sydney
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I spent the weekend at a work conference at Hills Lodge. I had driven past it a thousand times without much thought. Once past the cheesy exterior you find a beautiful, stylish hotel. The rooms are large and well resourced. The facilities at the hotel are first class but its the staff that really make it. Every single person I... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Keely - thank you for the positive review and for acknowledging our great staff and service. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently flew down for a weekend from Jakarta to Sydney to attend a family party out in the Hills area. The Hills Lodge was so convenient as only a fifteen minutes drive to the venue, but more importantly the staff were so helpful in giving excellent advice about local transport - taxis and the "You drink we drive" service... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Alison - thank you for choosing us on your recent trip. We are very pleased you enjoyed the experience. Kind regards Malcolm Mathie - General Manager More

London
Top Contributor
143 reviews 143 reviews
23 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute we arrived, attention to detail and professional service from every single member of the staff has made this an excellent choice of hotel to stay at. Quality rooms, spa and pool add to the experience. Lovely friendly bar staff too. Guests seem to be a mix between business and pleasure. It's definitely a place I would happily... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jean - thank you taking the time to review and rate your experience. We look forward to welcoming you again. Kind regards Malcolm Mathie - General Manager More

Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

From the minute we booked at the Hills Lodge, they were nothing but helpful. Firstly we were amazed at the deal they gave us considering it was a 4.45 star hotel, then once checked in we were escorted to a lovely spacious "standard room". They put on a wonderful Buffet breakfast, and also have a courtesy bus available if requested... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Louise - thank you for the great review and very happy you enjoyed the experience. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager More

Sydney
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautiful building and spacious room with big bathroom. Always welcoming and genuinely friendly staff. Pricing affordable and worth a visit. Plenty of parking and great location. Love Noble's restaurant.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Susan - thank you for acknowledging our beautiful building and spacious rooms and welcoming staff. We hope to welcome you again soon. King regards Malcolm Mathie - General Manager More

Canberra, Australian Capital Territory, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed two nights here for business in Bella Vista so it was extremely convenient. My room was fantastic and very comfortable. It is an open lay out with a double/queen and single bed followed by a little lounge area with a double sofa (fold out bed) and table. The bathroom was a decent size too and overall I was... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Neil - thank you for the positive review and ratings, we are happy you enjoyed your stay. In regards to Internet if you book via our website this will be complimentary. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is absolutely beautiful, lovely grounds and the buildings are fantastic. Nice pool, good room service, heaps of parking, everything you could want from a 4.5 star boutique hotel..except one very important thing. The service by the lady who checked us in was very poor. She appeared very judgemental of us and even made my 10 year old... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear guest - thank you for acknowledging our great boutique hotel, however on this occasion I must apologise that one member has let down our team. I can assure you we always welcome children and this is not the norm. We hope to welcome you again for an all round positive experience. Kind regards Malcolm Mathie - General Manager More

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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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