We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Mercure The Hills Lodge

Certificate of Excellence
Hotel website
1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grand Mercure The Hills Lodge
Professional photos View all
Browse nearby
Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
Add Photo Write a Review

357 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    150
    161
    36
    5
    5
See reviews for
79
131
40
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (357)
  • Mar-May only
    (103)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (98)
All months
Auckland Region, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

OK place to stay and good location if you are around the Castle Hill/7 Hills area. Next to no recognition as a Platinum member unfortunately. Stayed a half dozen times and the only time I was upgraded was when they tried to sell me an upgrade and I mentioned that I thought I might have been able to get one... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to review our property and provide feedback. I apologise, but I am at a loss, I have been through all my review cards together with all the online surveys and can assure you I have not been able to locate any that are even similar to the feedback you have provided... More 

Melbourne, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A well appointed hotel with good facilities. Rooms are larger than average and well kept, with a good size desk for business travellers. . Although on a fairly busy road, there was no traffic noise. Good restaurant with attentive staff. Very handy to Norwest Business Park for anyone with business in that area..

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Stewie - thank you for the positive review and comments. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne
Level Contributor
92 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The quiet and comfortable Hotel has been a very well updated property for many years. I have stayed here for almost 25 years and the owners continue to reinvest in high quality furnishings . The underground secure carpark, the fantastic restaurant and the very friendly staff are just part of the attraction. Hello Josie!

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the ongoing support and positive review. Thank you also for acknowledging our ongoing reinvestment in the property. We have just commissioned our interior designer yet again and will continue to ensure our quality is of the highest standard. Our recent bedding upgrades have definitely been well received. We look forward to welcoming you again.... More 

australia
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are big and clean, well appointed, room service and food is excellent, cleaning and staff are great, reception staff very nice. Good value for money, safe for single women travellers, I am going back

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Starstar - thank you for the positive review and your ongoing support. We look forward to welcoming you again in the near future. Kind regards Malcolm Mathie - General Manager More 

Rozelle, Australia
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I haven't stayed in this place in about 5 years so im sure there have been significant improvements but I did recently check out their buffet breakfast as I had seen good reviews online.... bit of a let down. I enjoy a huge variety at a buffet... as I think anyone does & there was lack of variety compared to... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Hi Jessica - thank you for your review and feedback. I noticed you stayed in September last year and can assure you we have made improvements since that time. In fact in the last month we have changed a multitude of elements and had a real focus on improving our offering and so far the feedback has been very positive.... More 

Sydney, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 19, 2015

Stayed here for 1 night and enjoyed our stay .. Very clean and accommodating. Breakfast was nice although a little mass produced . We would stay again and would recommend . Also very central to business district and not too far from shopping centre .

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Silvana - thank you for the positive review and for the feedback on breakfast. Glad you enjoyed your stay, we hope to welcome you again. Kind regards Malcolm Mathie - General Manager More 

Abbotsford, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 14, 2015

WE booked to stay while hubby had to go to hospital for a couple of days. This has turned into a prolonged stay and the hotel were so accommodating in allowing me to extend the stay and then reduce it again. They picked me up at the hospital when stranded by taxis, and dropped me at the hospital when they... More 

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the kind words and positive review. Happy to hear our team looked after your changes and transport needs. We hope to welcome you back soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

I have been staying at this Hotel for 27 years and have noticed many changes and improvements. I know that they will continue to maintain and improve and will be back again. A very comfortable stay. Comfy beds and a quiet environment make all good.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for your ongoing support and loyalty. We hope we continue to be your preferred hotel when in the area. Kind regards Malcolm Mathie - General Manager More 

Australia
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 25, 2015

Older building though refurbished not that well, a bit noisy depending on which aspect your room is facing and how close you’re to the Windsor Road. Can be peaceful, it has a nice feel on the ground level.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to review our hotel. I would love to receive any additional feedback on the areas you feel we didn't refurbish that well, so those comments can be taken on board with our upcoming upgrades. We look forward to hearing from you. Kind regards Malcolm Mathie - General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

532 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Hotel & grounds (2)
Viewed
Other (7)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (489)
Viewed
Amenities (19)
Viewed
Lodge Suite (100)
Viewed
Pool (11)
Viewed
Restaurants and Bars (9)
Viewed
Standard Room (71)
Viewed
Superior Room (106)
Viewed
Superior Room with Bath and Balcony (87)
Viewed
The Hotel (16)
Viewed
Twin Room (70)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Pool/beach area (1)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Castle Hill
0.2 mi away
Novotel Sydney Norwest
Novotel Sydney Norwest
#2 of 2 in Baulkham Hills
3.5 of 5 stars 196 reviews
0.4 mi away
Adina Apartment Hotel Norwest
Adina Apartment Hotel Norwest
#1 of 2 in Baulkham Hills
4.0 of 5 stars 344 reviews
6.3 mi away
Hotel Ibis Thornleigh
Hotel Ibis Thornleigh
#1 of 1 in Thornleigh
4.0 of 5 stars 334 reviews
Show Prices
Show Prices
Show Prices
6.2 mi away
Meriton Serviced Apartments Parramatta
6.0 mi away
PARKROYAL Parramatta
PARKROYAL Parramatta
#2 of 10 in Parramatta
4.5 of 5 stars 448 reviews
5.5 mi away
Pennant Hills Waldorf Apartment Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay