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All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.0 of 5 Hotel   |   Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
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86%
Ranked #1 of 1 hotels in Castle Hill
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Gcazkb
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  • Reviews (279)
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  • Room tips (18)
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279 people have reviewed this hotel

Traveler rating
    116
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
  • German first
  • Spanish first
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English first
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a very convenient location for our activities. The rooms were clean and comfortable. Check in polite and easy. Breakfast gave many delicious choices to start the day. The only small disappointment was arriving 'late' to breakfast. And being reminded of this inconvenience. The times 6:30 to 9:30 leads you to believe you can arrive at 9. Sadly this... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and happy to hear you will stay again. My sincerest apology around the breakfast closing time, but happy they looked after you. We will clarify with our team hours and wording to avoid future incidents such as yours. We look forward to welcoming you again soon. Kind regards Malcolm Mathie -... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Rooms are quite,huge and clean, but a bit old.Staff is warm and friendly. If you are going out to a place within 10 km radius from hotel. You can book a free shuttle and same thing applies for a pick up as well There is a restaurant within the hotel, but good is average.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Suhel - thank you for the review. We hope you choose to stay with us again when next in the area. Kind regards Malcolm Mathie - General Manager More

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2014

The location for me was perfect with our office around the corner. The restaurant and breakfast was excellent given that there was not much else around. The room was a good size with a comfortable bed and pillow The location was easy to find on the main road

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Tim - thank you for the great review and comments. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed June 11, 2014

We have stayed at this Motel several times on our vist to Sydney. Each time has been fantastic and the rooms are lovely, clean and modern decor. The beds are very comfortable and the bathrooms spacious. The dining area is comfortable and decorated very well. Each staff are friendly and provide excellent customer service and are very familiar with the... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review and comments. We thank you for your loyalty and look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

Hobart
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 6, 2014

The staff were very friendly, the room was large, clean & tidy. After a very long tiring drive, all we wanted to do was have a hot shower but the water pressure was so pathetic it took ages. There was no exhaust fan in the bathroom and a sign on the wall opposite, said we had to close the bathroom... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to write regarding your experience. I apologise we have not delivered on all aspects of your stay and would appreciate it if you could contact me directly so I can track your room and neutralise these problems. The exhaust fan actually runs continually and is not a noisy fan like at... More

Sydney, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed May 28, 2014

Great hotel, Always has been on my short stays, comfortable, clean and great service, room service food yummy and breakfast in restaurant very nice in deed, recommend to anyone stay here as close to everything in the hills.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Janelle - very happy you enjoyed your stay and thank you for the fantastic comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Florence, Italy
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 27, 2014

Very nice location in Norwest, it seems a mountain lodge, but very cozy. Good restaurant and wine list. Pool and SPA. Very apreciated the shuttle service to/from business district that brings you directly at your office free of charge.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Fabri - thank you for the great rating and comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Gold Coast
Top Contributor
88 reviews 88 reviews
50 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 12, 2014

We just spent 4 nights at the Grand Mercure in Castle Hill. Our deal was with Breakfast and free internet so felt it was a great deal. We had a lovely big room with a very comfortable bed. There was a 2 seat lounge plus 2 large windows with heaps of light coming into the room. The staff on the... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Watts54 - thank you for your positive review and glad you had a pleasant stay on the Mothers Day weekend. I appreciate your comments about variety at breakfast, we will most definitely review our offering. We hope to see you again soon. Kind regards Malcolm Mathie - General Manager More

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Additional Information about Grand Mercure The Hills Lodge

Address: Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure The Hills Lodge 4*
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, steam room, day spa and 4 function rooms for up to 200 delegates. ... more   less 
Number of rooms
97

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