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All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.0 of 5 Hotel   |   1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Ranked #1 of 1 hotels in Castle Hill
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jackie S Orange
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286 people have reviewed this hotel

Traveler rating
    120
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Orange
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here a couple of years ago thought I would treat my daughter to a nice place to stay and it didn't disappoint very nice clean room and quiet. Great shower nice and hot. The reception staff were lovely and pleasant. We didn't use the restaurant as maybe next time. Excellent parking undercover or outside and free. Would highly recommend... More

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brisbane
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here on our wedding night. Could have just been the buzz from the big day but we had a fantastic time here! Nice room and great service. Would definitely return for our wedding anniversaries in the future. Hoping to have a night stay there in the next few months :)

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Vanessa - thank you for the great review. Hopefully we get to welcome you on every anniversary. Kind regards Malcolm Mathie - General Maanger More

Warburton, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very well appointed with 1st Class rooms, very good dining room/restaurant, and the pool was very inviting. The location was just perfect for places I had to visit for my work and Hillsong Church is just down the road. Public transport is a bit of an issue and the taxi fare from Sydney Airport was $151. I... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Ron - thank you for the great review. Yes I agree Sydney taxi's could be better priced and of a far higher standard. We are well located to Hillsong Church and know that the new rail link will definitely offer a new and cheaper means of transport to the area. We hope to welcome you again soon. Kind regards... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is my second stay at the Hills Lodge and my experience was just as good as the first time. Staff were fantastic, Emily on check in and Darlene on check out were both really helpful and friendly. Gave me great advice on what to check out around the area, and helped me with directions and travel advice on how... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Sarah - thank you for the amazing rating and choosing to stay at The Hills Lodge again. We look forward to welcoming you again soon. Kind regard Malcolm Mathie - General Manager More

kiama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I only stayed the one night as I was having a minor operation at Norwest Private Hospital. However, I found the staff to be really friendly and helpful. Nothing was to mush trouble. They also have a courtesy bus that takes you to the hospital from 7.30am onwards. The room was clean and modern and the room service meal was... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Bonnie - thank you for the positive rating and review. We hope to see you again. Kind regards Malcolm Mathie - General Manager More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

I am an Accor Member and regularly travel for business purposes and to visit family in Sydney. After recently staying there, I would like to congratulate the staff on how friendly, welcoming and accomodating they were to my needs. The restuarant serves beautiful food and the rooms are always clean, fresh, tidy and a great size. It is always lovely... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Elizabeth - thank you for the great review and feedback. We hope to have the chance to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Maitland, Australia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

THE ACCOMMODATION: Clean, spacious rooms, comfortable beds, well maintained, beautiful hot shower. I would be hard pressed to find anything negative to say about the rooms and/or the comfort level. THE RESTAURANT: We had dinner both nights of our stay and breakfast one morning. The food is absolutely beautiful. The majority of the staff in the restaurant are lovely and... More

Was this review helpful? Yes 2
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to write of your dissatisfaction on your recent stay. I sincerely apologise for this experience and can assure you as discussed with you earlier that we have already taken the necessary steps to ensure these incidents do not reoccur. I also thank you for the opportunity to redeem our great reputation... More

Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was a very convenient location for our activities. The rooms were clean and comfortable. Check in polite and easy. Breakfast gave many delicious choices to start the day. The only small disappointment was arriving 'late' to breakfast. And being reminded of this inconvenience. The times 6:30 to 9:30 leads you to believe you can arrive at 9. Sadly this... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and happy to hear you will stay again. My sincerest apology around the breakfast closing time, but happy they looked after you. We will clarify with our team hours and wording to avoid future incidents such as yours. We look forward to welcoming you again soon. Kind regards Malcolm Mathie -... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 26, 2014

Rooms are quite,huge and clean, but a bit old.Staff is warm and friendly. If you are going out to a place within 10 km radius from hotel. You can book a free shuttle and same thing applies for a pick up as well There is a restaurant within the hotel, but good is average.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Suhel - thank you for the review. We hope you choose to stay with us again when next in the area. Kind regards Malcolm Mathie - General Manager More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2014

The location for me was perfect with our office around the corner. The restaurant and breakfast was excellent given that there was not much else around. The room was a good size with a comfortable bed and pillow The location was easy to find on the main road

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Tim - thank you for the great review and comments. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure The Hills Lodge 4*
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 
Number of rooms
97

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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