We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.5 of 5 Hotel   |   1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Hotel amenities
Grand Mercure The Hills Lodge
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Grand Mercure The Hills Lodge to your Saves list
85%
Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Petracca Melbourne, Australia
Write a Review

290 reviews from our community

Traveler rating
    121
    132
    29
    4
    4
See reviews for
65
111
36
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (78)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (78)
All months
Melbourne, Australia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here purely for its convenient location to where I was doing business. On arrival the Tudor style and beautiful gardens were equally matched by the reception decor and service. However once you got beyond this everything was rather basic and drab. The rooms are a good size and plenty of fresh air for those of us who dislike... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Petracca - thank you for your positive comments about the hotel, grounds and public areas. I apologise you felt the room décor was basic and drab and can assure you we have started the process for an upgrade of those rooms. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager More

Contributor
18 reviews 18 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel as it was close to a venue we were attending. Staff we're more than helpful and could accommodate all of our needs. Offered to call us a taxi to get us to our destination, though there is no priority taxis service for this hotel. Room was spacious and well presented. Just beware of the bed head... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review, glad you enjoyed your stay, but apologise about the bedhead - not a usual one. This issue has been rectified. kind regards Malcolm Mathie - General Manager More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not particularly over impressed with the rooms. Yes they are big, but pretty basic. Convenient access to the Castle Hill business district. Quite a bit of parking available which is very handy. Unlikely to return

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Robert - thank you for taking the time to review our hotel. Thank you for acknowledging our room size, but apologise you were not impressed overall with the room. We have just begun phase one of an upgrade which sees the introduction of the Accor 5 star pillowtop beds and an upgrade of pillows. This will enhance the sleep... More

Canberra, Australia
Top Contributor
104 reviews 104 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night in a room on the ground floor, with a queen bed and king single. The room was a good size, with a large bathroom. Was good to be able to open a window to get some fresh air. Checkin was easy. They have secure under building parking as well. Easy access to the Castle Hill... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review. Yes our twin rooms are large and do work well for families. In regards to beds I have just started a rollout of new beds with our suites and superior rooms being completed soon, so Twins shouldn't be too far off. Hope to welcome you again soon. Kind regards Malcolm Mathie... More

Orange
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed here a couple of years ago thought I would treat my daughter to a nice place to stay and it didn't disappoint very nice clean room and quiet. Great shower nice and hot. The reception staff were lovely and pleasant. We didn't use the restaurant as maybe next time. Excellent parking undercover or outside and free. Would highly recommend... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jackie - thank you for your kind words and great rating. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

brisbane
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 13, 2014

Stayed here on our wedding night. Could have just been the buzz from the big day but we had a fantastic time here! Nice room and great service. Would definitely return for our wedding anniversaries in the future. Hoping to have a night stay there in the next few months :)

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Vanessa - thank you for the great review. Hopefully we get to welcome you on every anniversary. Kind regards Malcolm Mathie - General Maanger More

Wisemans Ferry, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 9, 2014

The hotel is very well appointed with 1st Class rooms, very good dining room/restaurant, and the pool was very inviting. The location was just perfect for places I had to visit for my work and Hillsong Church is just down the road. Public transport is a bit of an issue and the taxi fare from Sydney Airport was $151. I... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Ron - thank you for the great review. Yes I agree Sydney taxi's could be better priced and of a far higher standard. We are well located to Hillsong Church and know that the new rail link will definitely offer a new and cheaper means of transport to the area. We hope to welcome you again soon. Kind regards... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

This is my second stay at the Hills Lodge and my experience was just as good as the first time. Staff were fantastic, Emily on check in and Darlene on check out were both really helpful and friendly. Gave me great advice on what to check out around the area, and helped me with directions and travel advice on how... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Sarah - thank you for the amazing rating and choosing to stay at The Hills Lodge again. We look forward to welcoming you again soon. Kind regard Malcolm Mathie - General Manager More

kiama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

I only stayed the one night as I was having a minor operation at Norwest Private Hospital. However, I found the staff to be really friendly and helpful. Nothing was to mush trouble. They also have a courtesy bus that takes you to the hospital from 7.30am onwards. The room was clean and modern and the room service meal was... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Bonnie - thank you for the positive rating and review. We hope to see you again. Kind regards Malcolm Mathie - General Manager More

Brisbane, Australia
1 review
5 of 5 stars Reviewed August 3, 2014

I am an Accor Member and regularly travel for business purposes and to visit family in Sydney. After recently staying there, I would like to congratulate the staff on how friendly, welcoming and accomodating they were to my needs. The restuarant serves beautiful food and the rooms are always clean, fresh, tidy and a great size. It is always lovely... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Elizabeth - thank you for the great review and feedback. We hope to have the chance to welcome you again soon. Kind regards Malcolm Mathie - General Manager More

Do you own or manage Grand Mercure The Hills Lodge?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Mercure The Hills Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, ACCOR, Agoda, Travelocity, Orbitz, Odigeo and Tingo so you can book your Grand Mercure The Hills Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
View from room (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (6)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Room/suite (6)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay