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Grand Mercure The Hills Lodge

Certificate of Excellence
1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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1 room 1 adult
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402 Reviews from our TripAdvisor Community

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Kempsey, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were very impressed by the warm, friendly reception staff upon arriving, giving directions to our room, and the lovely pool our children were eager to hop in. The lady who booked us in, Gabriella, even took it upon herself to try and change our room to the side the pool was on, which was very thoughtful. Even though there... More 

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Helpful?
Thank 10MarkP12345
Palmerston North, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A great hotel with very friendly staff. The restaurant serves good well priced food so well worth booking a table if you're staying. The Spa and pool facilities are also worth a visit. I will be staying again in the future so I highly recommend it.

Helpful?
Thank Jazz1968
Melbourne, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights for a wedding and really enjoyed ourselves. It is not too far from the Blue Mountains so we enjoyed a day trip up there. The rooms were clean and very comfortable. I am VERY fussy about beds and this one was fabulous. The bathrooms are exceptionally clean, large and modern. The staff were friendly... More 

Helpful?
Thank Rachel P
Sydney
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are first, foremost and central to my review. The hotel is unique in its setting and architecture. It's as close as you'll get to visiting a hotel in Ireland or the UK.* The front-line staff are amazing, Gabrielle on checkin and a lady (Josie?) originally from the midlands on check-out. Our dinner was excellent, the kids meals were... More 

Helpful?
Thank GDK-SYD
Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My friend took me with so much excitement that if I had opened my mouth she would have been so disappointed in bring me here for dinner. She had booked a table and the first appearance looked great..staff were very kind what let me down was the food. The chorizo,olive and sun dried tomato spaghetti was one of the worst... More 

Helpful?
Thank SonaArnold
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Room was basic,manager was very rude and hostile...not welcoming at all....cleaning staff were lovely and helpful but rooms need a upgrade...xxx....good location as we walked to local pub for meals everyday in the four days we stayed...absolutely wonderful pub one block away...

Helpful?
Thank Sha H
Sydney, Australia
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

rooms are large and comfortable and the beds are great. bathroom is good but they seem to have reduced the toiletries available from previous visits. due to surface of the road it is quite noisy and this can be heard in the rooms. on a weekend not a problem but during the week is a lot of traffic. staff were... More 

Helpful?
Thank Helen P
London, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Only stayed 1 night but really enjoyed the hotel. Pool is great, it could do with more sunshades & a few of the mosaic tiles are missing but a v. pleasant hour was spent in the pool area. The room was clean & was v.comfortable. We slept well in our comfortable bed. We didn't use the restaurant but it was... More 

Helpful?
Thank Tina T
Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 2, 2016 via mobile

We stayed for just one night, beds were very comfortable, shower had plenty of power. Room wasn't cleaned properly which really spoilt the stay. Bed side tables had a thick layer of dust on them. The sheets provided for the sofa bed had blood on them. These details should not be overlooked

Helpful?
5 Thank Graham H
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