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Grand Mercure The Hills Lodge

Certificate of Excellence
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1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Grand Mercure The Hills Lodge
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rozelle, Australia
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I haven't stayed in this place in about 5 years so im sure there have been significant improvements but I did recently check out their buffet breakfast as I had seen good reviews online.... bit of a let down. I enjoy a huge variety at a buffet... as I think anyone does & there was lack of variety compared to... More 

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Sydney, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night and enjoyed our stay .. Very clean and accommodating. Breakfast was nice although a little mass produced . We would stay again and would recommend . Also very central to business district and not too far from shopping centre .

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Silvana - thank you for the positive review and for the feedback on breakfast. Glad you enjoyed your stay, we hope to welcome you again. Kind regards Malcolm Mathie - General Manager More 

Abbotsford, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WE booked to stay while hubby had to go to hospital for a couple of days. This has turned into a prolonged stay and the hotel were so accommodating in allowing me to extend the stay and then reduce it again. They picked me up at the hospital when stranded by taxis, and dropped me at the hospital when they... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the kind words and positive review. Happy to hear our team looked after your changes and transport needs. We hope to welcome you back soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

I have been staying at this Hotel for 27 years and have noticed many changes and improvements. I know that they will continue to maintain and improve and will be back again. A very comfortable stay. Comfy beds and a quiet environment make all good.

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for your ongoing support and loyalty. We hope we continue to be your preferred hotel when in the area. Kind regards Malcolm Mathie - General Manager More 

Australia
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 25, 2015

Older building though refurbished not that well, a bit noisy depending on which aspect your room is facing and how close you’re to the Windsor Road. Can be peaceful, it has a nice feel on the ground level.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to review our hotel. I would love to receive any additional feedback on the areas you feel we didn't refurbish that well, so those comments can be taken on board with our upcoming upgrades. We look forward to hearing from you. Kind regards Malcolm Mathie - General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 11, 2015 via mobile

We just needed a bed for the night and some brekky, but when we arrived we wished we were staying longer. Lovely atmosphere, nice, comfortable room, great night's sleep and lovely Sunday breakfast. Easy parking tipped off a relaxing interlude during a hectic Sydney visit.

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jan - glad we surpassed your expectations and thank you for the positive comments. We hope we are able to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Ashtonfield, NSW, Australia
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 9, 2015

My family and I stayed here overnight. It was conveniently located for us. Staff were friendly. The beds were extremely comfortable. The rooms had all the essentials however, a microwave would be handy to have. Would stay here again. Highly recommend to others.

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and comments. Very happy you enjoyed our new beds. On your next stay we can accommodate a small microwave for limited use, however also have some Suites with Kitchenettes which may be better suited. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne, Australia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 5, 2015

Stayed here previously and no problems. Restaurant food was great. This time had the noisiest room, located on the main road and with a generator located outside the window. Hygiene in the bathroom terrible, with sick all down the toilet bowl. Will not be staying again - shocking at $260/night.

Was this review helpful? Yes 2
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - our sincerest apology for the experience on your stay. I hope my Assistant Managers apology and complimentary dinner was some form of compensation for this terrible mistake. I can assure you this is not our normal standard and the housemaid also wanted to pass on her apology that she had missed this and is very embarrassed and... More 

Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 2, 2015

My husband and I recently had our wedding reception in the Estate Room of the Hills Lodge. Overall, we were quite impressed. There were some minor issues in the lead up to the big day, mainly with communication from their event management staff,meow ever this was quickly resolved when raised. On the day, the wait staff were incredibly helpful and... More 

Was this review helpful? Yes 3
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Elysse - congratulations and thank you for the kind words about your wedding reception. We hope to see you every year for your anniversary. Kind regards Malcolm Mathie - General Manager More 

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