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Grand Mercure The Hills Lodge

Certificate of Excellence
Hotel website
1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Best prices for: 1 room 1 guest
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Grand Mercure The Hills Lodge
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350 Reviews from our TripAdvisor Community

Traveler rating
    149
    157
    35
    4
    5
See reviews for
79
131
38
98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (350)
  • Mar-May only
    (103)
  • Jun-Aug only
    (65)
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    (84)
  • Dec-Feb only
    (98)
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been staying at this Hotel for 27 years and have noticed many changes and improvements. I know that they will continue to maintain and improve and will be back again. A very comfortable stay. Comfy beds and a quiet environment make all good.

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Australia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Older building though refurbished not that well, a bit noisy depending on which aspect your room is facing and how close you’re to the Windsor Road. Can be peaceful, it has a nice feel on the ground level.

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2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

We just needed a bed for the night and some brekky, but when we arrived we wished we were staying longer. Lovely atmosphere, nice, comfortable room, great night's sleep and lovely Sunday breakfast. Easy parking tipped off a relaxing interlude during a hectic Sydney visit.

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jan - glad we surpassed your expectations and thank you for the positive comments. We hope we are able to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Ashtonfield, NSW, Australia
Top Contributor
61 reviews 61 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I stayed here overnight. It was conveniently located for us. Staff were friendly. The beds were extremely comfortable. The rooms had all the essentials however, a microwave would be handy to have. Would stay here again. Highly recommend to others.

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and comments. Very happy you enjoyed our new beds. On your next stay we can accommodate a small microwave for limited use, however also have some Suites with Kitchenettes which may be better suited. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here previously and no problems. Restaurant food was great. This time had the noisiest room, located on the main road and with a generator located outside the window. Hygiene in the bathroom terrible, with sick all down the toilet bowl. Will not be staying again - shocking at $260/night.

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - our sincerest apology for the experience on your stay. I hope my Assistant Managers apology and complimentary dinner was some form of compensation for this terrible mistake. I can assure you this is not our normal standard and the housemaid also wanted to pass on her apology that she had missed this and is very embarrassed and... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I recently had our wedding reception in the Estate Room of the Hills Lodge. Overall, we were quite impressed. There were some minor issues in the lead up to the big day, mainly with communication from their event management staff,meow ever this was quickly resolved when raised. On the day, the wait staff were incredibly helpful and... More 

Was this review helpful? Yes 2
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Elysse - congratulations and thank you for the kind words about your wedding reception. We hope to see you every year for your anniversary. Kind regards Malcolm Mathie - General Manager More 

Sydney, New South Wales, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 12, 2015

I stayed here just for one night with my wife and I for our birthdays as they are only a few days apart. Was quite a last minute decision and a well founded one. We selected basically on location as its not far from home and we had family visiting so didn't want to be too far away. From the... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jared - thanks for choosing the Hills Lodge and happy you enjoyed the experience. We appreciate the you acknowledging our large rooms and comfort of our new beds. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Sydney
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 11, 2015

My wife booked a night at this property for a weekend away. What a gem of a property - it was only a short 30-40 minute drive from the Northern Beaches of Sydney. The property has a day spa on site, restaurant, nice little bar and a pool. The room we booked (standard Studio style room) was fantastic - it... More 

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Hazzzz - thank you for the great review and comments. Our day spa is open 5 days and hope we can look after you there next time (closed Tuesdays & Sundays). Thank you for acknowledging our teams service and that on a future stay the weather allows a swim in our pool. We look forward to welcoming you again.... More 

1 review
5 of 5 stars Reviewed March 31, 2015

I recently had my engagement party at the Estate Room within the Hills Lodge Hotel. I cannot thank the staff enough for the amazing service that they provided!!! The venue was absolutely beautiful and again so were the staff. I was assisted by Cheryl throughout the whole process and I cannot thank her enough as without her the night would... More 

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - happy to hear you enjoyed your function and for acknowledging Cheryl. We hope we are able to look after many more of your events in the future. Kind regards Malcolm Mathie - General Manager More 

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