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All 1 Castle Hill hotels

Grand Mercure The Hills Lodge

4.5 of 5 Hotel   |   1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Grand Mercure The Hills Lodge
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Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence 2014
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295 reviews from our community

Traveler rating
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    134
    29
    4
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here after attending a show at Sydney Olympic Park and before going to another at Eastern Creek the next day. Found it was central to our needs and in a nice area with lots of retail near by. Room was very comfortable for our family of 5. Very clean and well equipped. Would stay here again, the only downfall... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and acknowledging our cleanliness. I apologise the shower had some temperature fluctuations. The central location has definitely worked in our favour and the M7 orbital is a big bonus for access. Kind regards Malcolm Mathie - General Manager More

Wellington, Wellington, New Zealand
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

What a lovely spot. Close to Dural where the kids were playing sports. A good pool, excellent reception staff and good car parking. We had a Lodge Suite with a huge main bedroom. The sofa folded out as a double and we had a separate single rollaway bed for our kids. We didn't eat here, but the menu looked good.... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Hi David - thank you for the great rating and happy you enjoyed your stay. I appreciate your comments regarding wifi, we are definitely working towards a free model. In the interim however if you book via the Hills Lodge website we will offer you complimentary wifi. We hope to welcome you again soon. Kind regards Malcolm Mathie - General... More

Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights, the place is very tidy, the staff are so lovely, especially the cleaners. The buffet breakfast was delicious there was a lot to choose from. The garden and pool areas were 5/5. The room was neat and quite spacious. Room service was at your request which was nice. The only downside was there was no... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Farisaai - thank you for your positive review and acknowledging our beautiful gardens and pool. We hope to have you stay again soon. Kind regards Malcolm Mathie - General Manager More

Newcastle, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel early, I had phoned ahead and my request was met easily. The reception staff were friendly and courteous. The room was large; queen and single bed and still enough room to accommodate a two seater lounge and a desk to complete some work on. The room had a window that opened; it was glorious to be... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Michael - happy you enjoyed your stay and thank you for the positive review. Sorry the pool was not fully up to temperature, we still have a few degrees to reach our desired level. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

Nagoya, Japan
Contributor
20 reviews 20 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My flight from Sydney was delayed and I had to stay overnight. Very friendly staff from Qantas suggested me, it would be much faster to book a hotel instead of waiting for them to do so. I booked the hotel through hotels.com and went to the hotel. After I arrived I showed to the lady at front desk an email... More

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MMGM9680, Manager at Grand Mercure The Hills Lodge, responded to this review

My sincerest apology for the poor experience with our hotel. Unfortunately my staff have not dealt with this terrible experience professionally or sympathetically and I agree we should have found a solution for you rather than the cab driver, there is no question there. If we had a room that evening I can assure you we would have looked after... More

Melbourne, Australia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 18, 2014

I stayed here purely for its convenient location to where I was doing business. On arrival the Tudor style and beautiful gardens were equally matched by the reception decor and service. However once you got beyond this everything was rather basic and drab. The rooms are a good size and plenty of fresh air for those of us who dislike... More

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Petracca - thank you for your positive comments about the hotel, grounds and public areas. I apologise you felt the room décor was basic and drab and can assure you we have started the process for an upgrade of those rooms. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager More

Contributor
18 reviews 18 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 17, 2014

Stayed at this hotel as it was close to a venue we were attending. Staff we're more than helpful and could accommodate all of our needs. Offered to call us a taxi to get us to our destination, though there is no priority taxis service for this hotel. Room was spacious and well presented. Just beware of the bed head... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review, glad you enjoyed your stay, but apologise about the bedhead - not a usual one. This issue has been rectified. kind regards Malcolm Mathie - General Manager More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2014

Not particularly over impressed with the rooms. Yes they are big, but pretty basic. Convenient access to the Castle Hill business district. Quite a bit of parking available which is very handy. Unlikely to return

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Robert - thank you for taking the time to review our hotel. Thank you for acknowledging our room size, but apologise you were not impressed overall with the room. We have just begun phase one of an upgrade which sees the introduction of the Accor 5 star pillowtop beds and an upgrade of pillows. This will enhance the sleep... More

Canberra, Australia
Top Contributor
104 reviews 104 reviews
21 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 3, 2014

We stayed for one night in a room on the ground floor, with a queen bed and king single. The room was a good size, with a large bathroom. Was good to be able to open a window to get some fresh air. Checkin was easy. They have secure under building parking as well. Easy access to the Castle Hill... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review. Yes our twin rooms are large and do work well for families. In regards to beds I have just started a rollout of new beds with our suites and superior rooms being completed soon, so Twins shouldn't be too far off. Hope to welcome you again soon. Kind regards Malcolm Mathie... More

Orange
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed August 28, 2014

Stayed here a couple of years ago thought I would treat my daughter to a nice place to stay and it didn't disappoint very nice clean room and quiet. Great shower nice and hot. The reception staff were lovely and pleasant. We didn't use the restaurant as maybe next time. Excellent parking undercover or outside and free. Would highly recommend... More

Was this review helpful? Yes
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jackie - thank you for your kind words and great rating. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More

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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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