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Grand Mercure The Hills Lodge

Certificate of Excellence
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1 Salisbury Rd (Corner Windsor Rd), Castle Hill, The Hills Shire, New South Wales 2154, Australia
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Grand Mercure The Hills Lodge
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Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
Grand Mercure The Hills Lodge
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343 reviews from our community

Traveler rating
    148
    154
    32
    4
    5
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76
131
38
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here just for one night with my wife and I for our birthdays as they are only a few days apart. Was quite a last minute decision and a well founded one. We selected basically on location as its not far from home and we had family visiting so didn't want to be too far away. From the... More 

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Sydney
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife booked a night at this property for a weekend away. What a gem of a property - it was only a short 30-40 minute drive from the Northern Beaches of Sydney. The property has a day spa on site, restaurant, nice little bar and a pool. The room we booked (standard Studio style room) was fantastic - it... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

I recently had my engagement party at the Estate Room within the Hills Lodge Hotel. I cannot thank the staff enough for the amazing service that they provided!!! The venue was absolutely beautiful and again so were the staff. I was assisted by Cheryl throughout the whole process and I cannot thank her enough as without her the night would... More 

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australia
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel, clean, well appointed rooms, safe for single women, reception staff are lovely women in their 30's and 40's that know about professional standards and behaviour towards their client group, very friendly and helpful. Free parking, free pool. Has day spa as well for a treat. Close to Hillsong and Dayspring churches. I am booked to go back again.... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

This has gone down as one of the best hotels I have ever stayed! The staff we absolutely amazing, friendly, and greeted us with a smile every time. We were here for my sisters wedding which the venue was just down the road from the hotel. We arrived Friday night and left on Sunday. Friday night was just us hens... More 

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Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 20, 2015

I was impressed by this hotel's size being in the suburbs in Sydney, it had a nice feel to the place. The staff were very friendly and helpful and although I didn't eat at the restaurant it looked nice. The room was well laid out and spacious with a couch and coffee table. Only issue I had was the bathroom... More 

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jason - thank you for the positive review. Yes I agree our lovely energy efficient lights do take a while to heat up. I am in the process of changing them all to LED lights which is quite expensive so are rolling this out in stages - we hope to have this complete in coming months. Thanks for noticing... More 

1 review
5 of 5 stars Reviewed March 20, 2015

Guests and bridal party alike booked the hills lodge for the weekend. Perfect staff who catered to our every need, no matter how big or small! Can commend every staff member we encountered for kindness and helping us with everything. Beautiful venue, and pristine rooms! Not a bad thing about this hotel!!

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the amazing review and comments. We hope to welcome you back soon. Kind regards Malcolm Mathie - General Manager More 

Canberra, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 16, 2015

I booked in recently with some friends. All the staff were friendly & helpful, the ambience of the rooms and the restaurants and public areas was understated elegance, with beautiful gardens and a zen type pool which was really nice to swim in, and the food was good too. Just about ticks everything!

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Susan - thank you for the great review and comments, glad you enjoyed the pool. We hope to have the pleasure of welcoming you again soon. kind regards Malcolm Mathie - General Manager More 

London, United Kingdom
Top Contributor
76 reviews 76 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 13, 2015

A short notice booking resulted in a large room with a king size bed for $160 - excellent value. The hotel has a country house look about it with an ambience to match. We had a meal in the restaurant where one of the staff, Clinton, had excellent knowledge of the wines and added to our enjoyment by recommending Hewitson... More 

Was this review helpful? Yes 1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and for acknowledging Clinton. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

My room was big and had an iPhone docking station as well as a desk which meant I could do my work in comfort. The bathroom was very big with a well sized vanity basin. The bed was comfortable and there were plenty of pillow options. Every staff member in the hotel was very friendly and treated me like a... More 

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Julian - thank you for the great review. Happy you felt like the PM for the day. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager More 

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