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Big Bear Frontier Cabins & Hotel

Certificate of Excellence
40472 Big Bear Blvd, Big Bear Lake, CA 92315
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Big Bear Frontier Cabins & Hotel
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284 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Big Bear Frontier Cabins & Hotel
See the most recent reviews
Rio de Janeiro, RJ
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 13, 2011

We have just arrived back in Brazil after our family vacation two-week trip to California. During this trip we spent a couple of very pleasent days in Big Bear Lake. Big Bear Frontier was just great. Since the beginning everything was so smooth. The discount offered via Facebook, reservations, and, upon arrival... a great surprise: we were upgraded to a... More 

Was this review helpful? Yes
Management response:

We are so happy that we were able to serve your family well. It was our pleasure to have you as guests! It is guests like you that make our daily duties a warming experience because we want you to always have the best as you stay with us. Glad you arrived home ok and we look forward to having... More 

1 review
5 of 5 stars Reviewed January 2, 2011

I have been staying at Bear Frontier for 5 years now. Whenever I go to big bear I stay there. Very affordable and great accommodations. I use their rates to lure my friends into the trip buy expressing how affordable our lodging would be, and each time my friends are surprised my how nice the place is. Great steak house... More 

Was this review helpful? Yes
Management response:

Justin, we are so happy that you are happy at Big Bear Frontier. It is a lovely place to stay and quite convenient to many places that one would like to visit while in Big Bear. Thank you for recommending us to your friends. We value "word of mouth" advertising and consider it the very best. Come back soon and... More 

Palm Springs, California
1 review
5 of 5 stars Reviewed December 28, 2010

Great fun place to stay when visiting Big Bear for a snowboarding trip. After I checked in the room had a minor issue which I reported. They were right on the ball and moved me to another room which was a nice upgrade. The room was comfortable and clean. The staff was pleasant, friendly and helpful. I look forward to... More 

Was this review helpful? Yes
Management response:

We appreciate the time you took to write a review. We apologize for the inconvenience, in that there was an issue. Thanks for the nice comments on the staff and an upgrade was the least we could do. In business, we know that sometimes things go wrong. It is our job and motto to correct it to the best of... More 

Rancho Palos Verdes, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 16, 2010

Had a great time at the Frontier. Staff was very friendly. Room exceeded our expectations. It had a very cozy, rustic feel to it but very clean. Next time we would try one of their cabins, which would make it more convenient for us, since we have a little dog.

Was this review helpful? Yes
Management response:

Thank you for your good review of Big Bear Frontier. We are really happy that you found that you had made an excellent choice and that the value was good. We value our guests and want everyone to feel that they have made an "Excellent Choice with a Good Value". Our staff is very committed to keep our guests coming... More 

Rancho Cucamonga, California
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed October 11, 2010

When I originally booked the hotel, I was a little nervous that it was only rated 2 1/2 stars. However, once we arrived we were pleasantly surprised. We had a lake-view chalet w/spa & fireplace and it exceeded our expectations. The chalet looked like they had recently renovated it. It had a really nice updated bathroom and kitchen. The bed... More 

Was this review helpful? Yes
Management response:

Thank you so much for your review. We appreciate the time that you took to share your experience with us. We are thrilled that you had a great stay with us and glad that you feel the value was good for your cabin. We apologize profusely about the water, both the smell and the scalding hot. We are checking each... More 

Temecula
1 review
3 of 5 stars Reviewed September 30, 2010

great location..rooms ok...pillows very lumpy...and front desk sevice by the gentleman borderline rude. We felt like we had to tip toe around and almost clean the room before we left so we would not be charged.

Was this review helpful? Yes
Management response:

Thank you for your time to write a review and alert us to some things that made your stay with us less than pleasant. We apologize sincerely for any rudeness that you may have encountered. We do not advocate that, EVER. I am not sure which cabin or room you were in, but we are checking all of the pillows... More 

1 review
3 of 5 stars Reviewed September 30, 2010

If you like to be read the riot act as you arrive for check in...then this is the place for you. Lots of rules and regulations...it really set a bad tone for our stay despite a great location. We did not feel welcome or comfortable after that which in turn means we will never go there again.

Was this review helpful? Yes
Management response:

Thank you for your review about your stay at Big Bear Frontier. We apologize profusely that an overview of the information items was offensive to you. No way is that intended to be "the riot act", and because of your perception of this, we will be changing the presentation of information items. We have found over the years in business... More 

San Diego
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 20, 2010

I loved our weekend retreat at Big Bear Frontier. The location was fabulous, close to the village and on the lakefront. We stayed in a lovely studio cabin with an indoor jacuzzi. The best part of the trip was the customer service. Sam was so helpful when we arrived. We requested to see available cabins and he was patient enough... More 

Was this review helpful? Yes 1
Management response:

Thank you for the nice review that you submitted about your stay at Big Bear Frontier. It is especially great to know that our front desk agent, Sam, took the time to show you around. Please come back and stay with us everytime you are coming to Big Bear Lake. We value you as a guest and value your business. More 

Spring Valley, California
1 review
5 of 5 stars Reviewed September 1, 2010

My husband and I had such a relaxing few days at the Big Bear Frontier, the place is so well maintained & clean ...jus beautiful! The Staff was very helpful & they had super cool attitudes which made our little getaway that much nicer! The only thing that would have made it nicer was AC, it got a little warm!... More 

Was this review helpful? Yes
Management response:

We are happy that your stay with us was good. We hope you will stay with us every time you come to Big Bear. Thank you for letting us serve you. More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 31, 2010

We booked the room online on the way to Big Bear. I was told very clearly that we were getting a cabin. When we arrived about two hours later, we were greeted by a very rude receptionist who told us we had booked a room in the building and not a cabin. She then proceeded to give us many directions... More 

Was this review helpful? Yes 3
Management response:

I am extremely sorry that you had a bad experience at Big Bear Frontier. I am unable to research exactly what happened, as I do not have the date of stay or the name the reservation was made in. I am confused as to who promised that you had a cabin and it was a room, as you state you... More 

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