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Nothofagus Hotel & Spa

Certificate of Excellence
3.0 of 5
Km 55 Camino Internacional Panguipulli, Neltume, Chile
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Nothofagus Hotel & Spa
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Nothofagus Hotel & Spa
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189 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
110 reviews 110 reviews
56 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Arrival kicked off to a poor start as the reception staff watched us wrestle our bags in without lifting a finger to help ( we are on a long trip and have four suitcases). No greeting, other than "name?". Eventually we did get a guy to help us to the room . Room was fine. The hotel is one of... More 

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Huilo Huilo R, Director of Sales at Nothofagus Hotel & Spa, responded to this review

Dear David, We deeply regret the bad moments you had in Nothofagus, especially regarding the culinary proposal which is generally celebrated by most visitors. Please note that Huilo Huilo is a sustainable project and most of our staff are local, people that we value although most of them did not have access to proper professional training. This is a great... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful place, surrounded of valdivian forest. Complete experience with a lot of activities, places to eat and relax. And looks like a fairy tail story! Sadly the water fall was empty but even that the trekking is a must. Should try the peterman beer.

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review
Google Translation

Estimado Carlos, Nos alegra saber que disfrutaste tu estadía. Lamentablemente, producto de la sequía en la zona, el caudal del... More 

Guayaquil
Top Contributor
66 reviews 66 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 23, 2015

First, this is definitely one of the most interesting hotels I've every stayed in. It reminds me of staying in an Ewok village from "Return of the Jedi" or staying in a tree house. The view of the stars from your balcony is incredible. The service is in the restaurant is pretty poor, but I've noticed that Chileans won't win... More 

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review
Google Translation

Estimado alanisinecuador, Agradecemos tu comentario, pues nos permite mejorar nuestro servicio. Enviaremos tu feedback a las áreas afectadas para su... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 16, 2015

We ( my wife and I, no children) stayed for 2 nights in the Nothofagus accommodation (room 3). It is a hotel that you want to visit for its unusual construction, set in the forest, and part of a real attempt to take visitors back to nature. The room was very comfortable and despite its proximity to the lounge and... More 

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review

Dear Simon, Dear Madam, We kindly thank you for your comments. We really appreciate them, giving us the oportunity to improve our service. We are very sorry for the inconvinience that you have described, We apologize for them. We hope, to have the chance to have you in the Huilo Huilo Biological Reserve again and give you an amazing new... More 

Neuquen, Argentina
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 26, 2015

I loved the hotel and the spa. We are a couple in our 40s, no children and I would suggest no admission to children to the spa. There are signs asking for silence but parents seem to ignore it and bring their children to the so-called "relaxing room". If you can afford it choose NAWELPI lodge, much intimate.

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Leamington Spa, United Kingdom
Top Contributor
96 reviews 96 reviews
51 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed January 20, 2015

This very expensive hotel / place should be wonderful ... Set in the forest biosphere, interesting design, natural building materials, spa, pool, restaurants ... Etc However, all is not as it appears. Restaurant service is either self-service for an average looking buffet or extremely slow for menu a la carte dining (we waited more than 25 mins) for a waiter... More 

Was this review helpful? Yes 4
Huilo Huilo R, Director of Sales at Nothofagus Hotel & Spa, responded to this review

Dear Richard, We deeply regret the bad experience you had in Nothofagus. We have sent your comments to the different departments involved in order to be checked and applicate the corresponding corrective actions. We would like to add that Huilo Huilo is a sustainable project and most of our staff are local, people that we value although most of them... More 

Southend-on-Sea, United Kingdom
Top Contributor
94 reviews 94 reviews
32 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed December 21, 2014

On the plus side, we loved the hotel and our room, which was in the main hotel, was clean and comfortable. Okay, we could see the rooftops of other parts of the hotel, but the view was mostly lush trees and vegetation. We enjoyed the trails which they offered and the small pool and jacuzzi. We ate in the hotel... More 

Was this review helpful? Yes 1
Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review

Dear Madam, We kindly thank you for your comments. We really appreciate them, giving us the oportunity to improve our service. We are very sorry for the inconvinience that you have described, We apologize for them. We hope, to have the chance to have you in the Huilo Huilo Biological Reserve again and give you an amazing new experience. Best... More 

Adelaide, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 11, 2014

This was a bit of a disappointment as it had been sold to us as an Eco type hotel. The maintenance of the place has not been maintained and many areas and walks were not open or not working (I do have to add that we were there in off season but this didn't make a difference to the price).... More 

Was this review helpful? Yes 1
Lewes, United Kingdom
Top Contributor
162 reviews 162 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 7, 2014

The only description we had of the hotel was that it was '.....quirky with tree-house pretensions shaped like an ice cream cone......'. Well, nothing can prepare you for your first glimpse especially when you get inside and see the spiral walkway that give out to the rooms at the side and the tree in the centre of the atrium climbing... More 

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Noordwijk aan Zee, Zuid-Holland, Netherlands
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2014

Great place to stay. It consists of 2 hotels: Nothofagus and Magic Mountain. We stayed in Magic Mountain which is really magic. Very nice staff, good breakfast and nice trails to hike. Also for children nice boardwalks and trails. Don't forget to go to the swimming pool of the hotel. After all day hiking this is very relaxing, there are... More 

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