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Nothofagus Hotel & Spa

Certificate of Excellence
Km 55 Camino Internacional Panguipulli, Neltume, Chile
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Nothofagus Hotel & Spa
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217 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santiago, Chile
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 4, 2015

I stayed here for 3 nights, half board, as a surprise birthday treat for my mum and it was magical! The staff were so nice & friendly and couldn't be more helpful. The hotel is very unique, and in a beautiful setting...lots to do and see for all the family e.g waterfalls, trails, & spa, canopy (XL is a must),... More 

Was this review helpful? Yes 1
Huilo Huilo R, Public Relations Manager at Nothofagus Hotel & Spa, responded to this review
Google Translation

Hola Zsheebs, Nos alegra saber que disfrutaste de tu estadía. Agradecemos tu feedback, pues nos permite mejorar nuestro servicio. Lo... More 

London
Level Contributor
131 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed April 3, 2015 via mobile

Arrival kicked off to a poor start as the reception staff watched us wrestle our bags in without lifting a finger to help ( we are on a long trip and have four suitcases). No greeting, other than "name?". Eventually we did get a guy to help us to the room . Room was fine. The hotel is one of... More 

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Huilo Huilo R, Director of Sales at Nothofagus Hotel & Spa, responded to this review

Dear David, We deeply regret the bad moments you had in Nothofagus, especially regarding the culinary proposal which is generally celebrated by most visitors. Please note that Huilo Huilo is a sustainable project and most of our staff are local, people that we value although most of them did not have access to proper professional training. This is a great... More 

1 review
5 of 5 stars Reviewed March 29, 2015

Beautiful place, surrounded of valdivian forest. Complete experience with a lot of activities, places to eat and relax. And looks like a fairy tail story! Sadly the water fall was empty but even that the trekking is a must. Should try the peterman beer.

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review
Google Translation

Estimado Carlos, Nos alegra saber que disfrutaste tu estadía. Lamentablemente, producto de la sequía en la zona, el caudal del... More 

Guayaquil
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed February 23, 2015

First, this is definitely one of the most interesting hotels I've every stayed in. It reminds me of staying in an Ewok village from "Return of the Jedi" or staying in a tree house. The view of the stars from your balcony is incredible. The service is in the restaurant is pretty poor, but I've noticed that Chileans won't win... More 

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review
Google Translation

Estimado alanisinecuador, Agradecemos tu comentario, pues nos permite mejorar nuestro servicio. Enviaremos tu feedback a las áreas afectadas para su... More 

London, United Kingdom
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 16, 2015

We ( my wife and I, no children) stayed for 2 nights in the Nothofagus accommodation (room 3). It is a hotel that you want to visit for its unusual construction, set in the forest, and part of a real attempt to take visitors back to nature. The room was very comfortable and despite its proximity to the lounge and... More 

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Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review

Dear Simon, Dear Madam, We kindly thank you for your comments. We really appreciate them, giving us the oportunity to improve our service. We are very sorry for the inconvinience that you have described, We apologize for them. We hope, to have the chance to have you in the Huilo Huilo Biological Reserve again and give you an amazing new... More 

Neuquen, Argentina
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 26, 2015

I loved the hotel and the spa. We are a couple in our 40s, no children and I would suggest no admission to children to the spa. There are signs asking for silence but parents seem to ignore it and bring their children to the so-called "relaxing room". If you can afford it choose NAWELPI lodge, much intimate.

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Leamington Spa, United Kingdom
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed January 20, 2015

This very expensive hotel / place should be wonderful ... Set in the forest biosphere, interesting design, natural building materials, spa, pool, restaurants ... Etc However, all is not as it appears. Restaurant service is either self-service for an average looking buffet or extremely slow for menu a la carte dining (we waited more than 25 mins) for a waiter... More 

Was this review helpful? Yes 4
Huilo Huilo R, Director of Sales at Nothofagus Hotel & Spa, responded to this review

Dear Richard, We deeply regret the bad experience you had in Nothofagus. We have sent your comments to the different departments involved in order to be checked and applicate the corresponding corrective actions. We would like to add that Huilo Huilo is a sustainable project and most of our staff are local, people that we value although most of them... More 

Southend-on-Sea, United Kingdom
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed December 21, 2014

On the plus side, we loved the hotel and our room, which was in the main hotel, was clean and comfortable. Okay, we could see the rooftops of other parts of the hotel, but the view was mostly lush trees and vegetation. We enjoyed the trails which they offered and the small pool and jacuzzi. We ate in the hotel... More 

Was this review helpful? Yes 1
Huilo Huilo R, Manager at Nothofagus Hotel & Spa, responded to this review

Dear Madam, We kindly thank you for your comments. We really appreciate them, giving us the oportunity to improve our service. We are very sorry for the inconvinience that you have described, We apologize for them. We hope, to have the chance to have you in the Huilo Huilo Biological Reserve again and give you an amazing new experience. Best... More 

Adelaide, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 11, 2014

This was a bit of a disappointment as it had been sold to us as an Eco type hotel. The maintenance of the place has not been maintained and many areas and walks were not open or not working (I do have to add that we were there in off season but this didn't make a difference to the price).... More 

Was this review helpful? Yes 1
Lewes, United Kingdom
Level Contributor
173 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed November 7, 2014

The only description we had of the hotel was that it was '.....quirky with tree-house pretensions shaped like an ice cream cone......'. Well, nothing can prepare you for your first glimpse especially when you get inside and see the spiral walkway that give out to the rooms at the side and the tree in the centre of the atrium climbing... More 

Was this review helpful? Yes 2
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