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Heartland World Heritage Hotel

3.0 of 5 State Highway 6, Haast 7844, New Zealand
Best prices for: 1 room 1 guest
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Heartland World Heritage Hotel
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Heartland World Heritage Hotel
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157 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Munich, Germany
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel is located in the middle of nowhere in Haast (which is also in the middle of nowhere). Rooms are accessible Motel-Style (drive the car to the front of the room). Bedsa re comfy, Rooms are clean. We had a nice evening in the Restaurant. The food is excellent and the staff is friendly. And after food, stay for... More 

Was this review helpful? Yes
Top Contributor
53 reviews 53 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night at the hotel, the room was small and difficult to ventilate, there are no cooking facilities but the cafe/bar was surprisingly friendly with a wide range of travellers. The hotel is an OK stopping off point but probably not worth the money for the facilities provided.

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your comments. We do not provide cooking facilities as a hotel accommodation, we do have two fully licenced restaurants for our guests. We have just completed a soft refurbishment to all our rooms with in-room facilities. We continue to improve and your feed back is important to give us an idea on what to focus... More 

Tauranga, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Ladi and Catherine on reception did a marvelous job and were very welcoming and informed. We stayed in a 2 bedroom family room and there was 4 of us. The room was really clean and had all the facilities we expected. We arrived at 7.45pm after the long drive from Greymouth. Hungry is an understatement..! That is when things turned... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Firstly, thank you for taking the time to give us feedback. We take your comments seriously and hope we can improve going forward. Please accept my apologies for not meeting the standards. The only other restaurant in town decided to close on the day, this put a lot of pressure on our small kitchen. Staffing has always been... More 

Sydney
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on our way to the glacier and stopped by to have some lunch. The building from the outside looked good. Inside the cafe ans bar was a little scary and the dead animals on the wals weren't very pleasant. However they beef burgers were just incredible so tender and full of flavor.

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for giving us feedback. We appreciate the comment on the burgers, will refer to our chef's who did a tremendous job during this busy period. Haast is known for its hunting and like many restaurants around the World have such as a feature of what's available in the local area. Once again thank you for taking... More 

Auckland
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The room was very small & there was no kitchenette. The room was also very warm & there was no air-con so at least a fan should have been provided. When I called the hotel on the day of check-in, I was informed that my room was upgraded to a bigger family room but when I got to hotel in... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Firstly, I'd like to apologise for giving you false information, and raising your expectations, I will discuss with the team what had gone wrong, we only have two family rooms and at this time of year we cannot afford to offer for upgrades. We are a hotel and two fully licenced restaurants are available, therefore we do not... More 

Honolulu
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great place to rest....interesting room layout with the floor to ceiling windows/sliding door and bed facing the parking, but draw the dark curtains, and enjoy the comfy beds (firm king size). I heard the single bed wasn't as good. The bathrooms are recently renovated, which was nice. This is also where large tour groups stop and stay....which instantly makes... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for commenting on your stay. Hope you had a good rest after a long journey. Great comments on the food, our chef's do a tremendous job to feature our local cuisine. Hope you do visit us again. Kind regards Simon Jackson More 

Phoenix, Arizona
Top Contributor
78 reviews 78 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

i don't think you plan to visit Hasst, you only end up there and this hotel is made for that purpose. For the price you pay its an excellent hotel for one or two nights. Doesn't mean you should plan your honeymoon there but The rooms are clean, spacious and the food is also good. Jennifer at the front desk... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with others. I have congratulated the Staff member mentioned, We continue to improve our services. Our internet is on Satellite and tends to slow right down when we are full capacity, something we hope to resolve in 2015. We hope you enjoyed the rest of your journey. Kind regards Simon Jackson More 

Puerto Madryn, Argentina
Top Contributor
55 reviews 55 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very good hotel located on the West Coast of New Zealand. The rooms are very good, with modern furniture and the comfort of the mattresses is remarkable. The quality of the food in the menu is excellent, I recommend the venisson which is superb. The breakfast has a lot of options as well. I would definitely come... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for the time to give us feedback. We do hope you revisit. Kind regards Simon Jackson More 

London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 24, 2014

Clean comfortable rooms, decent toiletries provided. On site restaurant does good breakfasts and will provide packed lunches, these are huge, one did both of us comfortably. Cafe on site also available for lunches and evening meals, all good. Wifi available but sometimes so slow you might as well give up. Enough walks available in area to keep you busy for... More 

Was this review helpful? Yes
Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your time to give us feedback, Glad to know you enjoyed your stay, we continue to improve our rooms and our standards. We do hope you do visit us or pass on your experience to your family and friends. Once again thank you Simon Jackson More 

Edmonton, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 16, 2014

We arrived early from Fox and registered, before heading off to Jackson Bay and our River Safari. It was good to arrive back at 7 and be already checked in. Room was clean, quiet and comfortable. Cafe and Restaurants on site were great and the laundry was convenient. Wi Fi was a proble when we were there, but given the... More 

Was this review helpful? Yes
Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest Thank you for the time to give us feedback. We're please you enjoyed your stay. Our internet, is still on satellite therefore slower than the main areas. Thank you for the comments on our restaurants, its important to have a good meal after a long journey. We hope you find time to visit us again. Kind regards Simon... More 

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Additional Information about Heartland World Heritage Hotel

Address: State Highway 6, Haast 7844, New Zealand
Location: New Zealand > South Island > West Coast Region > Haast
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Haast World Heritage

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