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Heartland World Heritage Hotel

3.0 of 5 State Highway 6, Haast 7844, New Zealand
Best prices for: 1 room 1 guest
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Heartland World Heritage Hotel
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Heartland World Heritage Hotel
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167 reviews from our community

Traveler rating
    21
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    41
    33
    30
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39
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sydney, Australia
Top Contributor
88 reviews 88 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars NEW

This was booked as a stop off on the way to Queenstown from Franz Joseph. It was exactly what was needed. The rooms are basic, but clean and comfortable. Dinner in the restaurant next door was one of the best I've tried in NZ. The lamb shank was perfect. It was great not to have to rush over Haast Pass... More 

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Niagara-on-the-Lake, Canada
Top Contributor
65 reviews 65 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed yesterday NEW

Not a lot to choose from here but a reasonably clean older facility. The bed was comfortable and the shower worked so all was well in that respect. The free wifi suffered serious bandwidth problems but look where we are, middle of nowhere. The bar and restaurant are fine and the gas station across the road has some limited supplies.... More 

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Sydney, Australia
Top Contributor
79 reviews 79 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As we drove into this hotel we were struck by 2 things first that it was pretty much in the middle of nowhere and second, at a quick glance it appeared to be yet another run down roadside motel. But no, they have had a decent go at updating the place and whilst the rooms were small they were clean... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your time to give us feedback. Over the past 18months we have committed to improving the rooms and the refurbishment has come out great for our grand old lady. This will continue over the years and still plenty of work to be done. The hot buffet is normally for our groups and the normal process... More 

KENT
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked this hotel before I read the reviews- then I wished I hadnt booked it! So it was a very pleasant surprise when we got there. Clearly every effort has been made to upgrade this accom odatiln. The room was very clean (albeit small) and the bedding was immaculate. The bathroom carried suppl ies of every sort-more varied than... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your feedback. We appreciate the time to comment on your stay. As you noted the efforts to upgrade our property, this is on-going, all your concerns have been noted and some are already in the planning stages. We do hope you visit us once again Kind regards Simon Jackson More 

Waterford, Ireland
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a hybrid motel/hotel with a connected cafe and restaurant which is open until 10.00pm. We were able to drive right up to our motel style room (with many rooms that is not possible). The room was just about big enough and was certainly clean and comfortable. Ours had tea/coffee facilities but no fridge. Breakfast, self served in the... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your time to give us feedback, your comments are valuable for our growth. Good to know the team gave you some attentive service and the room was clean,they do a great job. Fridges are the next step and we hope to have half the hotel installed over the winter period. We do have an a... More 

Anchorage, Alaska
Top Contributor
65 reviews 65 reviews
42 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being this about the only place to stay in Haast, it was just fine. Rooms were relatively clean and comfortable, though the hotel was so blah it seemed a little creepy. Front desk employees fit the same bill and were somewhat rude (not normal for New Zealand). Being that we wanted to check out the tracks and wildlife around Jackson... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. We appreciate the comments on the cleanliness and comfort of rooms, the housekeeping team are proud and passionate, We've also updated our rooms over the last two years this includes new beds and furniture. we continue to improve our services to meet guest expectations. We do hope... More 

Seaford, United Kingdom
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On 9 February we visited theCafe for a rest break and just wanted a coffee. After a short wait at the bar we were served, I paid for two coffees and sat down with the number I had been given. I noted there were other couples behind us who were served and sat down. Almost 15 minutes past and others... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Firstly, please accept my apologies for the below standard service provided. We got quite a rush that afternoon and with the one coffee machine guests were advised of the delays and most decided to wait, unfortunately we must have misplaced your docket hence why yours was longer than expected. We have discussed the comments made by the staff... More 

Greymouth, New Zealand
Top Contributor
54 reviews 54 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night at Heartland World Heritage Hotel. The Hotel was built in the 1970's but the furnishings and fittings are in excellent condition along with comfortable beds. The Breakfast is well presented offering cosine to suit most pallets and great variety. Evening meal was also well presented and wonderful food. Free WIFI was available even so there is... More 

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Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us, we appreciate the time to give us feedback. We hope you do visit again. Kind regards Simon Jackson More 

London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

There is only one choice in Haast and this is it. In such circumstances there might be a danger that lack of competition would lead to a lack of effort, but Katherine's welcome was genuine and perfect after a day of battling through torrential rain on the west coast of South Island. There were 3 significant maintenance issues in our... More 

Was this review helpful? Yes
Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for your comments and we appreciate the time given. I have relayed your comments to Catherine and she will continue to do a tremendous job. Competition and our guests drive us to improve, hence in the past two years we have upgraded our rooms and our star rating has come from 2+ to a 3 star... More 

Munich, Germany
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 11, 2015

The Hotel is located in the middle of nowhere in Haast (which is also in the middle of nowhere). Rooms are accessible Motel-Style (drive the car to the front of the room). Bedsa re comfy, Rooms are clean. We had a nice evening in the Restaurant. The food is excellent and the staff is friendly. And after food, stay for... More 

Was this review helpful? Yes
Simon J, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with others. We hope you do visit us in the future. Kind regards Simon Jackson More 

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Additional Information about Heartland World Heritage Hotel

Address: State Highway 6, Haast 7844, New Zealand
Location: New Zealand > South Island > West Coast Region > Haast
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Haast World Heritage

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