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Heartland World Heritage Hotel

State Highway 6, Haast 7844, New Zealand
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Heartland World Heritage Hotel
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (52)
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2 reviews
3 of 5 stars Reviewed 1 week ago

Beds and room were nice but heating was a bit underwhelming. We did stay on a particularly cold night though. Restaurant was average for dinner so we decided to skip breakfast and find a cafe. Big mistake! The only cafe in town is in the corner of a convenience store and the food was pretty poor... I'm sure breakfast at... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Alison T Thank you for your feedback on your recent stay with us at the Heartland World Heritage Hotel. I am pleased to hear that you found your room and bed to be nice, although I do apologise for the heating system. We are looking at new radiators to replace the old ones, so this will help control room... More 

Pittsburgh
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 26, 2015

This motel was good for a stop over. The door to the room was on the outside, which was convenient to park right up to the door. It was a bit noisy in the morning as people were leaving and we were sleeping in. The bed was super comfortable. If you like a soft bed, which I do and it... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Jambc 1234 Thank you for taking the time to post a review on TripAdvisor about your stay with us. We have undergone a soft refurbishment so am pleased to hear that you found the bed to be comfortable. I have passed along your comment about the breakfast to our head chef so that he can improve upon the breakfast... More 

New York City, New York
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 18, 2015

This accommodation was quite decent in a fairly remote area of NZ. The front desk was very helpful, but it's important to know that there are only two restaurants in town and the night we were there, one was closed. The other was the motel's restaurant which turned out to be very good food. Prices for the motel and restaurant... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Don V Thank you for taking the time to post your feed back on TripAdvisor. I have passed along your comments to our chefs, they love hearing all comments on their menu and take pride in their skills. We look forward to seeing again on your next visit to Haast. Warmest regards Tracey Dinan General Manager More 

Portsmouth, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2015

Good sized rooms, more than adequate heating, decent enough WiFi and friendly helpful staff. Would recommend this as a decent place to stay when travelling highway 6. The breakfast we had was so so but didn't take away from a very good experience. Would stay again.

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Sliffer Thank you for you feedback on your stay with us in the Wonderful Haast Pass. We do take pride in our friendly service and wonderful staff. We look forward to your next visit with us. Warmest regards Tracey Dinan General Manager More 

New Plymouth, New Zealand
Level Contributor
5 reviews
4 of 5 stars Reviewed April 20, 2015

the hotel has happy and welcoming staff, big rooms, but let down by poor wifi. the adjacent bar and restaurant was great. ok value overall our kids loved it, we would stay again with no hesitation at all

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Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Hurricanes007 Thank you for your wonderful feedback on our friendly staff, we have a great team working together this season. Unfortunately we are still on satellite so therefore our internet is slower than main areas. We look forward to seeing you and your family on your next trip to visits the west coast. Kindest regards Tracey Dinan General Manager More 

Adelaide, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 14, 2015

The room was a little tired but clean and adequate, and reasonably priced. Cafe attached has good food and on site good buffet breakfast available.Parking was adjacent to our room. The whole lot let down by a very poor slow limited wifi policy. An upgraded wifi available for an additional charge.

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Richard J Thank you for taking the time to give us your feedback on your stay with us, all feedback is valuable in helping us improve. Our internet is still on satellite therefore slower than the main areas. Great to hear that you enjoyed you dining experience in our Frontier Cafe and Bar. We look forward to seeing you... More 

Northern Ireland
Level Contributor
157 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed April 8, 2015

This place is low-rise and unimpressive to look at, but we lunched here after coming across the amazing Haast Pass. Inside, it's much better, and I ordered venison in the enormous bar. Moist and tender, served with baby potatoes. I wish all bar food could be this good. We agreed the service was a cut above NZ standard too. A... More 

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Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Rodriguez-7 Thank you for your feedback on our Frontier Cafe. It is always great to hear comments on one of our popular venison dishes, and the wonderful service of our cafe staff. We look forward to seeing you again on your next visit over the Haast Pass. Regards Tracey Dinan General Manager More 

London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed here for 1 night en-route from Queenstown to the Glaciers. The check-in staff were welcoming and friendly and the room was perfect for a 1-night stay. The bed was the best part of the room though - large and luxurious, just the thing for a great night's sleep after a day's driving. We were also impressed by the... More 

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Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear mikeym1 Thank you for taking the time to post your review on TripAdvisor.com. I am pleased to read that you enjoyed your stay with us and that you enjoyed your dining experience in out Frontier Cafe and Bar. I look forward to seeing you again on your next visit through Haast. Kindest regards Tracey Dinan General Manager More 

Sheffield, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
5 of 5 stars Reviewed April 4, 2015

Arrived mid afternoon after a very long drive from Greymouth. We were welcomed by Catherine who is a real asset to the hotel. She has a really genuine sense of humour and shows a great interest in the guests and their needs. We asked about the beach and were immediately directed to the nearby general store to buy some insect... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Philip H, thank you for your kind words regarding Catherine our Receptionist, she is an asset to our team. The scenery in and around Haast is simply beautiful in its wildness and you never know what you might come across, whether it is penguins, seals or kea's. We look forward to seeing you again on your next trip on... More 

Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 28, 2015

After a long haul driving down from Greymouth we finally arrived at 7.45pm - receptionist was very helpful & friendly and made us feel welcome. Our room was clean, spacious and generally well appointed (exception being no fridge which is on the business plan). Off to the bar cafe for dinner to be greeted by a large crowd of hungry... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Hi William B, thank you for you wonderful comments, it was a pleasure to have you come and stay with us. It is always great to hear all feedback from our guests. Our staff were thrilled to read your comments. We look forward to seeing you again on your next trip over the west coast. Kindest regards Tracey Dinan General... More 

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