We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heartland World Heritage Hotel

State Highway 6, Haast 7844, New Zealand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Heartland World Heritage Hotel
Professional photos View all
Browse nearby
Heartland World Heritage Hotel
Write a Review

176 reviews from our community

Traveler rating
    22
    49
    42
    33
    30
See reviews for
41
79
7
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (176)
  • Mar-May only
    (49)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (79)
All months
New Plymouth, New Zealand
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

the hotel has happy and welcoming staff, big rooms, but let down by poor wifi. the adjacent bar and restaurant was great. ok value overall our kids loved it, we would stay again with no hesitation at all

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Hurricanes007 Thank you for your wonderful feedback on our friendly staff, we have a great team working together this season. Unfortunately we are still on satellite so therefore our internet is slower than main areas. We look forward to seeing you and your family on your next trip to visits the west coast. Kindest regards Tracey Dinan General Manager More 

Adelaide, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was a little tired but clean and adequate, and reasonably priced. Cafe attached has good food and on site good buffet breakfast available.Parking was adjacent to our room. The whole lot let down by a very poor slow limited wifi policy. An upgraded wifi available for an additional charge.

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Richard J Thank you for taking the time to give us your feedback on your stay with us, all feedback is valuable in helping us improve. Our internet is still on satellite therefore slower than the main areas. Great to hear that you enjoyed you dining experience in our Frontier Cafe and Bar. We look forward to seeing you... More 

Northern Ireland
Top Contributor
152 reviews 152 reviews
26 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is low-rise and unimpressive to look at, but we lunched here after coming across the amazing Haast Pass. Inside, it's much better, and I ordered venison in the enormous bar. Moist and tender, served with baby potatoes. I wish all bar food could be this good. We agreed the service was a cut above NZ standard too. A... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Rodriguez-7 Thank you for your feedback on our Frontier Cafe. It is always great to hear comments on one of our popular venison dishes, and the wonderful service of our cafe staff. We look forward to seeing you again on your next visit over the Haast Pass. Regards Tracey Dinan General Manager More 

London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night en-route from Queenstown to the Glaciers. The check-in staff were welcoming and friendly and the room was perfect for a 1-night stay. The bed was the best part of the room though - large and luxurious, just the thing for a great night's sleep after a day's driving. We were also impressed by the... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear mikeym1 Thank you for taking the time to post your review on TripAdvisor.com. I am pleased to read that you enjoyed your stay with us and that you enjoyed your dining experience in out Frontier Cafe and Bar. I look forward to seeing you again on your next visit through Haast. Kindest regards Tracey Dinan General Manager More 

Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Arrived mid afternoon after a very long drive from Greymouth. We were welcomed by Catherine who is a real asset to the hotel. She has a really genuine sense of humour and shows a great interest in the guests and their needs. We asked about the beach and were immediately directed to the nearby general store to buy some insect... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Philip H, thank you for your kind words regarding Catherine our Receptionist, she is an asset to our team. The scenery in and around Haast is simply beautiful in its wildness and you never know what you might come across, whether it is penguins, seals or kea's. We look forward to seeing you again on your next trip on... More 

Wellington, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

After a long haul driving down from Greymouth we finally arrived at 7.45pm - receptionist was very helpful & friendly and made us feel welcome. Our room was clean, spacious and generally well appointed (exception being no fridge which is on the business plan). Off to the bar cafe for dinner to be greeted by a large crowd of hungry... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Hi William B, thank you for you wonderful comments, it was a pleasure to have you come and stay with us. It is always great to hear all feedback from our guests. Our staff were thrilled to read your comments. We look forward to seeing you again on your next trip over the west coast. Kindest regards Tracey Dinan General... More 

Eastleigh, United Kingdom
2 reviews
4 of 5 stars Reviewed March 10, 2015

We stayed at the hotel in Haast Junction. The staff were extremely freindly and welcoming, nothing was too much trouble. The accomodation was adequate for a couple of nights, the room was clean and comfortable. We're were really surprised by the high quality and presentation of the food in the restaurant.

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest Thank you for taking the time to comment on your stay with us. It is always wonderful when I hear about the friendliness of our staff, I will make sure this is passed along to the team. Our chef Robert and his team are always trying to improve their menu so fantastic to hear that you enjoyed your... More 

West Linton, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 3, 2015

We found the room to be clean and comfortable with plenty of space. The majority of our group were very happy with their meal in the cafe/restaurant unfortunately I chose the venison which was less than satisfactory. We arrived after a couple of wet days and found the flies to be a bit of an irritant around the place and... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. We appreciate the comments on the cleanliness and comfort of rooms. Glad to hear that the majority of your group were very happy with their meal in our cafe, but am sorry to hear that your venison dish was less than satisfactory. I have passed along your... More 

Sydney, Australia
Top Contributor
90 reviews 90 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 1, 2015

This was booked as a stop off on the way to Queenstown from Franz Joseph. It was exactly what was needed. The rooms are basic, but clean and comfortable. Dinner in the restaurant next door was one of the best I've tried in NZ. The lamb shank was perfect. It was great not to have to rush over Haast Pass... More 

Was this review helpful? Yes
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. Our chefs were thrilled to hear that you enjoyed and found it to be the best lamb shank in NZ, we are consistently working on our menu and improving guest expectations, so it is always great to hear comments from our guests, whether good or bad .... More 

Niagara-on-the-Lake, Canada
Top Contributor
82 reviews 82 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 28, 2015

Not a lot to choose from here but a reasonably clean older facility. The bed was comfortable and the shower worked so all was well in that respect. The free wifi suffered serious bandwidth problems but look where we are, middle of nowhere. The bar and restaurant are fine and the gas station across the road has some limited supplies.... More 

Was this review helpful? Yes 1
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. We appreciate the comment on the comfort of the beds and cleanliness of rooms, our housekeeping team take pride in their work. We've also updated our rooms over the last two years this includes new beds and furniture, we continue to improve our services to meet guest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Hotel & grounds (10)
Viewed
Dining (7)
Viewed
Bathroom (2)
Viewed
Room/suite (5)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question