We decided to spend Sylvester in this hotel. Already upon arrival the clerk at the reception said they didn't know that we had reserved for the silvester dinner. Luckily they had one table left next to the music boxed and kitchen. Afterwards we were keen to get to the "very spacious" room we had booked, only to found out that... more

We stayed at Mercure Bristol Leukerbad hotel in December 2009. The hotel is situated at the very centre of the village, within literally a couple of steps from both Burgerbad and Alpentherme - the main thermal complexes of the station. The staff at the reception was very courteous and friendly and spoke several languages. They offered us a welcome drink... more

My wife, four year old daughter and myself have just returned from a two night stay at this hotel as part of a week long trip through Switzerland. Contrary to previous comments I thought the staff were extremely helpful and could not have been more accommodating. I do speak German so maybe that made things easier. Check-in was efficient and... more

Problems with the reservation and charges. We were billed for a night even after we were told that it was ok to leave one day early as we requested. We were also billed twice for half board. good thing we caught it.. more

Stayed at this hotel for 3 days but staff were so rude and aggressive on my arrival that i refused to stay here (they could not find my booking and decided that this was 100% my fault and as i was pregnant suggested that this was probably my hormones!). Dreadful insulting treatment of customers. I can not understand why this... more

We stayed here in Feb 2004, valentine's day weekend which we booked directly from the hotel website for a 3 day, 2 night stay. Hotel was easy to find from bus stop, staff was polite, and our room was modern and clean. Unfortunately, it didn't have great views of the mountains since it faced another part of the hotel but... more

We booked this hotel from 26th May - 30th May which was to be the first break we had in two years! We went with our little 2 year old boy and i am currently 7 months pregnant with our second child. On arrival at the hotel we immediately noticed a construction site which was at least three times as... more

My husband arranged for my family of four to stay here for a weekend when I was under quite a lot of stress. the suit of two ajoining rooms was small but sufficient and recently renovated. the breakfast was very generous and healthy. and the spa treatments were just what I needed. the location is georgous, and the hotel staff... more

My husband and I planned a weekend away at Leukerbad. I always use Trip Advisor when planning our trips and this time I decided (why? I don't know!) to risk staying at a 4 star hotel that was not reviewed. I looked at the hotel's website and it mentioned that the hotel had been renovated in 2001 - so I... more