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Hotel Metropol

#19 of 54 Hotels in Saas-Fee
Certificate of Excellence
Untere Dorfstrasse 35 | 3906 Saas-Fee, Saas-Fee 3906, Switzerland (Formerly BEST WESTERN Metropol Grand Hotel)
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109 Reviews from our TripAdvisor Community

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Basel, Switzerland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

First the good things: - Excellent location; right in the middle of the village and walking distance to the lifts - Friendly and helpful hotel staff; they are always smiling and willing to go the extra mile to help the guests with their needs Now the problems: - This is very old property and it urgently needs to be upgraded... More 

Helpful?
1 Thank Somani N
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 23, 2015 via mobile

Staying their will give you the chance to observe how a family run business is, staff was very helpful, owner was always involved and offering solutions - loved the spirit. Room, pool and breakfast were very good. The hotel is a bit expensive but still very good, I will recommend having bed and breakfast so u can try restaurants in... More 

Helpful?
Thank Mohamed H
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

1 review
5 of 5 stars Reviewed March 13, 2015

The Metropol Hotel in Saas Fee is one of the best places to go to, if you want a relaxing, happy vacation. The owners and staff are friendly and always happy to give a bit extra and provide in your needs. Every evening there's a different delicious 6 courses meal. The spa is also amazing. After a long day of... More 

Helpful?
Thank Astrid S
Ursula H, Owner at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

Derby, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Excellent value for money, good food and very comfortable surroundings. Staff all go out of their way to please. Walk back from ski lift/church a little awkward with boots/skis. Hotel taxi service or details of ski room at lifts on arrival would "add the icing on the cake". Maybe down to Crystal Ski.

Helpful?
Thank john E
Ursula H, Inhaber at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

bristol
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 1, 2015

The Metropol hotel is rather stuck in a time warp but is very pleasant all the same. It would appear that the rooms were last refurnished in the 60's but this was done to a high standard and the bedrooms remain smart and very comfortable. I rather enjoyed the "retro chic". Most importantly, the hot water is instant and everything... More 

Helpful?
Thank bristol54
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 11, 2015 via mobile

I stayed at the Metropol on a half-board basis with my family for a weeks skiing in Saas Fee. Very professionally run with friendly and helpful staff. Comfortable rooms with an excellent restaurant serving very good food. Beautiful and wonderfully equiped Wellness Center and excellent swimming pool complex. Transport provided to ski lifts in the morning, however, (my only criticism)... More 

Helpful?
Thank SottoVoce620
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

Bruxelles
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed January 6, 2015

We were delighted by the service offered by the hotel. The shuttle service from the parking till the hotel. The fact that our luggage were brought into our room as well as the skis into the ski local. The shuttle takes you as well to the desired 'télécabines'. The evening diner is very nice and well served. The personal is... More 

Helpful?
Thank JLBXL
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

Alexandria, Virginia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 28, 2014

The service was great, very friendly; staff spoke English which helped our attempts to speak German. We stayed here for 8 nights. The views of the glacier were outstanding. Would highly recommend. They arranged for ski lessons and rentals that were excellent and very easy to access. Breakfast and dinner were very good in a nice area with views of... More 

Helpful?
Thank TMGarrett_5
Ursula H, Manager at Hotel Metropol, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Hess-Zurbriggen More 

Lowestoft, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

We spent a week at the Metropol in early September. The feature which stands out is the food - a six course dinner including salad and cheese buffets, with choice on all other courses. The food was varied, well cooked and attractively presented, while service was very efficient. We had a south facing room with balcony which was a reasonable... More 

Helpful?
Thank Richard H
DK
Level Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 31, 2014

We stayed for 2 nights in a room with glacier view. The room was quite average for a four star hotel, but the surroundings and the view were excellent. The room was very quiet.The bathroom was good and functioned well. The internet worked well in the room. The 5 course half-board menu was excellent and served with a smile. The... More 

Helpful?
Thank Ester G
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