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Holiday Inn Express Luzern

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Raststatte Luzern-Neuenkirch A2, Rothenburg 6023, Switzerland
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Holiday Inn Express Luzern
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168 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moscow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a hotel for a comfortable over night stay near the high way. Our room was a bit small but OK for 1 night. Staff is very welcoming and nice. The main problem is that there is no air conditioning, with +35C outside its hard to sleep. There is a supermarket, Marche cafe and a small playground near the... More 

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Oslo, Norway
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very typical Holiday Inn. For european standards the rooms are big and nice. Clean og convenient. Location is good, close by the A2 Freeway. It is ideal for exploring the Lucerne region. Breakfast is good, selection could have been a little bigger. But everything one needs is there. We did not try other meals. There is a... More 

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3 of 5 stars Reviewed 1 week ago

I am currently a guest at Holiday Inn and my stay is strictly below average. I have issue with the air conditioning and I dialled the Front Desk and a lady picked up the phone I explained my problem that the room is hot something needs to be done and viola she banged the phone. In my entire life I... More 

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Sierra Vista
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For North American guests, this HI is similar to a roadside motel. It's situated in a large rest area complex that includes two gas stations, a restaurant, and a small grocery. It's outside of Lucerne proper, but only about a 10-minute drive to really get to the heart of the city. The well-lit, free parking lot is a great benefit,... More 

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Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Perfectly ordinary Holiday Inn Express... that doesn't yet have air conditioning. That's very important during the summer heat waves: Many of the rooms have windows that open only a few centimeters, and are obstructed (at least on the ground level) by solid shutters; the windows are walled in. That said, the breakfast was good, and the manager seemed responsive when... More 

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Lea K, Manager at Holiday Inn Express Luzern, responded to this review

Dear John H Thank you and your family once again for staying with us and for contacting me directly regarding the issue you have had. If you need any further information regarding this case, please do not hesitate to contact me again. We hop to welcome you and your family back to show you what kind of service we actually... More 

upton pontefract uk
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very eary to find off motorway as long as you follow the signs coming of motorway. Well kept rooms as you would expect from holiday inn group everything spotless bathroom was a wet room with just a shower but again was fine. The duty manageress made us really welcome and breakfast had plenty of choices. We ate in the services... More 

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Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 3, 2015

We found this hotel on our way to Italy from Germany when we had a problem with our rental car. This Holiday Inn went out of their way to make our overnight stay the most outstanding ever. The lady working the front desk gave us recommendations to the best restaurant, ice cream, bar, shopping, tourist sights, cheap parking, food recommendations,... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 13, 2015

Hotel is good in terms of cleanliness. But the only bad point is the Location. It is far from the train station and bus station. you have to walk about 3 kms if you want to go to but station. Only thing you can get is the taxi which can be arrange from Hotel.

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 10, 2015

Very nice and clean property value for money mini coop (super market) is available next to hotel for your need, staff and reception are very friendly. Issue is no public transport for Swiss pass... We used to walk 1.7 kM towards back side of hotel to catch bus for Luzern; it's away from Luzern. Due to that you cannot enjoy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Luzern, responded to this review

Dear Kaushikdiku, Thank you for your review and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read about your positive feedback about the cleanliness of our property and found our staff to be friendly. These encourages our team members to... More 

Corfu, Greece
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

What a lovely warm welcome we received at this hotel the staff were very friendly and efficient. Superking bed and soft cotton sheets make sleeping here a delight. Although it's on the A2 motorway it's an ideal stopover and no traffic noise can be heard in the rooms. Free internet and coffee/ tea making facilities make it even more value... More 

Was this review helpful? Yes 1
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