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Hotel Schloss

Travelers' Choice award winner
Maistra, Pontresina 7504, Switzerland
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Hotel Schloss
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Hotel Schloss
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283 reviews from our community

Traveler rating
    134
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    33
    17
    6
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98
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1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lugano, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

Very kind and welcoming staff, always trying to help and flexible. Excellent hotel, clean, very comfortable. Food was outstanding. Very nice SPA and very good location, well served by buses to reach the ski resorts. I stayd with my 3 daughters and my son and we had an unforgettable time: thank you to the entire staff and to the very... More 

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Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2015

We stopped for 5 nights at this hotel and we were happy with every aspect of our stay. The room was clean, bed comfortable and service excellent. We were especially happy with the opportunity to take a hot power shower at the end of each day. Ski equipment is available from Giovanni Braga just across the road (ask at reception... More 

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Stockholm, Sweden
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 29, 2015

We visited Pontresina for a 4-days cross-country ski vacation. The hotel is located just by the tracks and are easily accessed from the back of the hotel (via a very slippery hill though). The food is tasty and the restaurant offers several dishes to choose from at its buffet. The service is quick and helpful. However, almost every night the... More 

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HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Schloss Wellness & Family. We truly value the opinions of our customers. We are glad that you appreciated the 4 saunas, pools, showers and relax area in our spa. We are pleased that you liked the variety of food and the service of the restaurant. We are sorry your... More 

Zurich, Switzerland
Top Contributor
112 reviews 112 reviews
12 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 24, 2015

We got a really good deal from an agent and stayed here for 4 nights with half-board. The stay turned out to be much better than we have expected. The location of the hotel was excellent, we left our car in the garage and used the public bus for our whole stay. The bus stop is just a few steps... More 

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HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss, responded to this review

Dear Customer, Thank you for taking the time to write the review. Your desire to come back to Hotel Schloss Wellness & Family means a lot to us. You described really well some of our strengths: nice and practical location, good service, wellness area and swimming pool. More 

1 review
5 of 5 stars Reviewed January 22, 2015

Very nice hotel with lovely food and very friendly staff. Rooms always perfectly clean, lovely variety of food in Italian style, polite and helpfull staff. Pontresina very close to St.Moritz and the prices are more resonable. πŸ‘πŸ‘πŸ‘πŸ‘ŒπŸ‘ŒπŸ‘Œ

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Firenze, Toscana, Italy
Top Contributor
112 reviews 112 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 31, 2014

Christmas is the time to spend with family and the Schloss hotel is the perfect place. A Disney castle look alike, the hotel is spacious, clean, and well organized for the large number of guests it can accommodate. Located in the quaint town of Pontresina, there is ($$$) public transportation that takes you to any of the ski areas in... More 

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Sant'Elia Fiumerapido
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 23, 2014

We stayed at this hotel with other friends for one week. Rooms are large and very nice: they have been recently renovated, with new bath fittings and typical wooden furniture. The building is huge and sometimes you may feel lost, but it was a castle after all, so you can dream about its old stories while wandering around. The hotel... More 

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Zurich, Switzerland
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 25, 2014

We try to avoid large hotels when going on holidays and opt for boutique options to escape large crowds. The choice of this hotel for us was not typical. However, our experience was largely pleasant. It is so spacious that you hardly see too many guests either at breakfast or in the wellness area. Breakfast positively surprises with the variety... More 

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suisse
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 31, 2014

We had a wonderful vacation with our kids. The hotel is an old castle dominating the river. The rooms are beautifully renovated, comfortable and very clean. The staff is very polite and motivated (it was our second vacation there after one year and they remembered us!). Rich buffet breakfast. Buffet dinner with an ecellent choice, every evening different. Direct access... More 

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Ljubljana, Slovenia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

We stayed at the Schloss hotel for our winter holiday for the third year and will return again in 2015. The staff are very friendly (some same as in the last years so coming back is even more enjoyable), service is good and the value for money is great. Great pastries for breakfast and dinner!

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