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Marchenhotel

Certificate of Excellence
Kallenfelsstr 25 - 27, 54470 Bernkastel-Kues, Rhineland-Palatinate, Germany
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1 room 1 guest
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205 Reviews from our TripAdvisor Community

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Traveler rating
    138
    42
    15
    7
    3
See reviews for
4
171
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (50)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (49)
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Hillerød
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 28, 2014

We had a quick lunch at Märchenhotel before going to a wine tasting at Markus Molitor. Had flamkuchen, which was good and the pancakes. The wine we ordered was sold out, but had another good White wine. The restaurant has a relatively small wine Card. We were serviced by Patrizio who did his very best.

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear guest, thank you for your comments following your recent lunch at our restaurant. It is wonderful to read that you enjoyed our fine food and our services - especially the service of Patrizio. I will inform him about your positive, of course, and I am happy he was able to make your lunch a more comfortable one. I am... More 

Philadelphia, Pennsylvania
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 23, 2014

We stayed for two nights in the Snow-Queen Room which was roomy and comfortable. The decor is distinctive but not extreme. The family has been in the restaurant/Hotel business at this site for around 10 generations and it shows. Very attentive. We had a package with an evening meal, very well done with a waiter who spoke perfect English, good... More 

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear Edward, thank you for taking the time to public your experience here on TripAdvisor. Our utmost aim is to offer an extraordinary stay with exceptional services and culinary delights to our guests.This is our most important matter of concern and what our whole team is working for every day. Therefore, it is a great pleasure for me to read... More 

London, United Kingdom
Level Contributor
178 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
4 of 5 stars Reviewed August 25, 2014

A great little hotel, which delivers a rare homely charm. All of the staff were incredibly friendly and helpful, and it was a joy to be in a hotel where so many people cared. First class. We stayed in the 'snow queen' room, which had very comfortable beds a nice bathroom and a comfortable seating area. I wasn't quite convinced... More 

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear Mark, thank you for your comments following your recent stay at the Märchenhotel. Feedback from our guests is the best way to improve our performance constantly and to increase customer satisfaction. Therefore I appreciate your honest review, the positive and the critical aspects, very much. It is a great pleasure to read that you enjoyed the time with us... More 

Brussels, Belgium
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 13, 2014

We arrived at Märchenhotel on May 19, for a 3-day stay. This is a historical house in the center of Bernkastel city, on the Mosel river borders. At first, you have to remember that you may not drive through the city with your car, but Märchenhotel can supply you with a designated park space quite near, for a few Euros... More 

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear guest, I appreciate your kind comments very much. Thank you for taking the time to rate our hotel on TripAdvisor. I am delighted to hear that you liked the historic atmosphere of our little city and that the room "Dreams of the Night" met your expectations. We pride ourselves on our fine food and helpful service. It is always... More 

London
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed May 28, 2014

First the positives, great position in the pretty but touristy Bernkastel. Lovely old building and pretty but small restaurant. Parking was available around the corner and both rooms booked were large. The rooms were well furnished, but the whole frog fairy tale thing is a bit odd. Our friends rooms had a large sitting room and bathroom with a bedroom... More 

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear guest, thank you very much for your stay with us and for your honest feedback. It is our ultimate goal to offer our guests a pleasant and relaxing stay. Therefore we place great value on comfort, quality and perfect service. We are sorry that we could not meet all your expectations accordingly. The waterbed you mention is one of... More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 14, 2014

My wife and I stayed here twice, first on a last minute mini-honeymoon, and again on our one year anniversary. We ate at the hotel restaurant (Anno 1640) both times, see my review on that for more. We booked the 2 night package both times. Each room is unique so we picked a different one each time. The rooms are... More 

Was this review helpful? Yes 1
weinstube, Owner at Marchenhotel, responded to this review

Dear Russell, your extremely satisfied comments and your friendly words let us feel more than happy. Thank you very much for choosing our hotel for the second time and for the celebration of your one year anniversary. We are delighted to hear that the services and facilities of our hotel have met again all your expectations. Customer care is amongst... More 

Brussels
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 26, 2014

Small family owned hotel (for the past 10th generation according to the hotel pamphlet) in a real timbered house right in the middle of the old town centre. Our room was quite small but clean. Breakfast was fine. Service was excellent and very friendly. Meals were above standard with fresh produce from the region and with the appropriate wine for... More 

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weinstube, Inhaber at Marchenhotel, responded to this review

Dear guest, thank you for your comments following your recent stay with us. We are very pleased to learn about your excellent experience with us and that you enjoyed the holiday in our fairytale hotel. Our hotel is family owned for more than three hundred years now and it was always our utmost aim to offer our guests a wonderful... More 

Brussels, Belgium
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 30, 2013

Nice and authentic hotel and a friendly service. Nice rooms and very clean! Breakfast is very good! Hotel is located in the middle of the old city and a private parkingplace for the Märchenhotel guests.

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Milton Keynes
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed September 3, 2013

I think we must have had the last room. It was small and dark green. Very old fashioned. Noise from toilet all night. Food very expensive and couldn't quite understand the fairy tale link. Member of staff and management very good and helpful especially Liam from Wales. We took our owe fan as there was no air conditioning and was... More 

Was this review helpful? Yes 1
weinstube, Manager at Marchenhotel, responded to this review

Many thanks for your criticism, which we are always happy to answer to. We are very happy that our service was to your liking. You booked on of the standard rooms, so they are of course not comparable to our romantic rooms. Breakfast is priced at €7,50 per person which we find is very reasonable. Because we are located in... More 

Sandefjord, Norway
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 27, 2013

We checked trip advisor and decided to try Marchen hotel. We stayed there for three days. The location of the hotel is very good at a quite cobbled street. Our room was big, but without air-condition. It was very warm but we had the door open. The breakfast buffet was very good, they even had German champagne.

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