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All 26 Ratingen hotels

Mercure Duesseldorf Airport

4.0 of 5 Hotel   |   Lintorfer Weg 75, 40885 Ratingen, North Rhine-Westphalia, Germany (Formerly Novotel Duesseldorf Airport)
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Mercure Duesseldorf Airport
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Ranked #8 of 26 hotels in Ratingen
A recent review
3 of 5 stars reviewed 3 days ago
bevhucker Bristol, United Kingdom
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189 people have reviewed this hotel

Traveler rating
    20
    87
    50
    21
    11
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28
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have some positive things to say about the Hotel, room was good and the surrounding area was great for what we wanted from our stay unfortunately a specific member of staff was rude to us in the bar area and whilst serving our meals in the evening, needless to say we ate elsewhere from then . I will be... More

Was this review helpful? Yes
MERAIR, Leiter Front Office at Mercure Duesseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are terrible sorry regarding the rude staff, this is not our standard. We immediately have taken all the necessary steps, including training of our staff, to ensure our guests a 4 stars service quality. Dear Guest, we are very sorry for inconvenience.... More

The Netherlands
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Cons: Airco didn't work in the two rooms we booked. The rooms are too hot and opening a window is no option near the motorway. Shower head filthy with hair from former guest I guess. Shower-amenities are sealed but were already broken and used before. Rooms are not well maintained. Pros: Free parking

Was this review helpful? Yes
MERAIR, Front Office Manager at Mercure Duesseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are terrible sorry regarding the dirty room, and not properly working air conditioning this is not our standard. We immediately have taken all the necessary steps, including training of our staff, to ensure our guests a 4 stars service quality. We have... More

Slough, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is located approximately 15-20 mins drive from Düsseldorf airport. There is a reasonable sized car park and gym facilities including swimming pool are available. The rooms are a good size and include a desk to work from. There were two electric sockets available next to the desk which was quite useful for me as I could recharge my... More

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MERAIR, Leiter Front Office at Mercure Duesseldorf Airport, responded to this review

Dear Guest,thanks a lot for your time you spent in rating our services and your feedback. We are sorry for our WiFi, we are working to improve our W-lan in the future. Due to the renovation of our Kitchen most of the entry doors were kept open. Due to this fact our fly prevention was out of service. After reactivating... More

Panambi, RS, Brasil
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed May 28, 2014

The hotel tries to mock the gasts using the word "Airport", but it is ridiculous. After the landing in the airport one need to take a taxi and pay EUR 35,00 to get in the hotel, because it is not in Düsseldorf, but in a small town called Ratingen. Conclusion: it is NOT in Düsseldorf, and CAN NOT use the... More

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MERAIR, Front Office Manager at Mercure Duesseldorf Airport, responded to this review

Dear Guest,thanks a lot for your time you spent in rating our services and your feedback. We are sorry for any misunderstanding regarding the location of our hotel. Usually all distances are mentioned on the homepages.Please let us know where you probably found any misleading information.With best regards from Ratingen.Your team of the Mercure Düsseldorf Airport More

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Additional Information about Mercure Duesseldorf Airport

Address: Lintorfer Weg 75, 40885 Ratingen, North Rhine-Westphalia, Germany (Formerly Novotel Duesseldorf Airport)
Location: Germany > North Rhine-Westphalia > Ratingen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Duesseldorf Airport 4*
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Also Known As:
Mercure Hotel Ratingen
Novotel Ratingen
Mercure Hotel Duesseldorf Airport

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
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120

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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