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Mercure Hotel Frankfurt Airport Neu-Isenburg

Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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148 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Centennial, Colorado
Level Contributor
124 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is listed as close to the Frankfurt airport but it's a 15 minute drive if the traffic isn't heavy. They claim free WiFi but I couldn't get it to work. Could be my lack of skills. Coffee pot and makings is in the room - rare in Europe. They provide the usual buffet breakfast. Plenty to choose from... More 

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Northampton, United Kingdom
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed January 20, 2015

Don't get me wrong, this is a nice hotel with nice facilities and attentive staff. But that's it. It's not breaking any moulds, it doesn't really have any charm or character, it's quite cold and clinical in its approach and design. Some like that, personally I prefer something more for my money.

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 19, 2015 via mobile

Recently I've been let down by a few hotels in chains but this Mecure has so far been outstanding, exceptionally clean only a short ride on the metro into Frankfurt city. The bar staff reception staff and restaurant were /are all superb, very well spoken and went that extra mile. The hotel rooms are as you'd expect clean and well... More 

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Portsmouth
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

Stayed at The Mercure a couple of times, always easy and comfortable. Rooms are modern and well-equipped, quiet and perfect for the business traveller who wants a minimum of fuss. Located right in the middle of Neu-Isenburg and within easy reach of Frankfurt International airport, the hotel is convenient and has plenty of local restaurants nearby. Recommended!

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Dublin, Ireland
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 6, 2014

This is a popular primarily business hotel that I have stayed in on numerous occasions. It is about 15 minutes from both the airport and Frankfurt Hautbahnhof by taxi. The staff are friendly and service is excellent - all the staff seem to speak good English. Rooms are pleasant, though the headboards are uncomfortable, not really made for sitting up... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, Thank you for your stay in Neu-Isenburg and for your comment. We are very pleased that you were satisfied with your stay. This is a motivation for our Team and helps us to improve our service to still better serve you in the future. We hope to welcome you again and wish you a wonderful Christmas time and... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 16, 2014

Overall the hotel is pleasant and comfortable. The rooms are spacious and clean. However, location is not ideal it is not very accessible by public transport. There is a shopping center opposite with a supermarket to get the essentials.

Review collected in partnership with Accorhotels.com

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay and for your comment. We are pleased that you were satisfied with your stay and with our service. It will be a pleasure for us to welcome you again. With best regards, Patrick C. Eickhoff Manager and Team More 

welshman
Level Contributor
149 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed September 17, 2014

Yes a good hotel arrived late (midnight) with others because of traffic.They were expecting us so we thought it would be a simple straight forward check in but the staff took an age to check us in.They were annoyed that we were late and showed it by there bad attitude mind you the breakfast was fine

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry for the delay by check in and for your impression of bad attitude from staff due to late arrival. Please accept our apologies. We have addressed the issue with our front office manager. Your comment is very important... More 

Calgary
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was chosen by the tour we were going on. It is centrally located on a corner in city centre Neu Isenburg. The rooms were of ample size, clean and quiet and the staff was very accommodating. You can walk one block and be at a shopping mall that has places to eat which are not overly expensive. It... More 

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here. This is a motivation for our team and helps us to improve our quality in the future. We would be glad to have the opportunity to welcome you again. Kind regards, Your Team... More 

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