We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Frankfurt Airport Neu-Isenburg

Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Hotel Frankfurt Airport Neu-Isenburg
Professional photos View all
Browse nearby
Mercure Hotel Frankfurt Airport Neu-Isenburg
Write a Review

142 reviews from our community

Traveler rating
    18
    77
    39
    7
    1
See reviews for
8
23
25
85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (142)
  • Mar-May only
    (29)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (32)
All months
Northampton, United Kingdom
Top Contributor
98 reviews 98 reviews
34 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 20, 2015

Don't get me wrong, this is a nice hotel with nice facilities and attentive staff. But that's it. It's not breaking any moulds, it doesn't really have any charm or character, it's quite cold and clinical in its approach and design. Some like that, personally I prefer something more for my money.

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2015 via mobile

Recently I've been let down by a few hotels in chains but this Mecure has so far been outstanding, exceptionally clean only a short ride on the metro into Frankfurt city. The bar staff reception staff and restaurant were /are all superb, very well spoken and went that extra mile. The hotel rooms are as you'd expect clean and well... More 

Was this review helpful? Yes
Portsmouth
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

Stayed at The Mercure a couple of times, always easy and comfortable. Rooms are modern and well-equipped, quiet and perfect for the business traveller who wants a minimum of fuss. Located right in the middle of Neu-Isenburg and within easy reach of Frankfurt International airport, the hotel is convenient and has plenty of local restaurants nearby. Recommended!

Was this review helpful? Yes
Dublin, Ireland
Top Contributor
59 reviews 59 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 6, 2014

This is a popular primarily business hotel that I have stayed in on numerous occasions. It is about 15 minutes from both the airport and Frankfurt Hautbahnhof by taxi. The staff are friendly and service is excellent - all the staff seem to speak good English. Rooms are pleasant, though the headboards are uncomfortable, not really made for sitting up... More 

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, Thank you for your stay in Neu-Isenburg and for your comment. We are very pleased that you were satisfied with your stay. This is a motivation for our Team and helps us to improve our service to still better serve you in the future. We hope to welcome you again and wish you a wonderful Christmas time and... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 16, 2014

Overall the hotel is pleasant and comfortable. The rooms are spacious and clean. However, location is not ideal it is not very accessible by public transport. There is a shopping center opposite with a supermarket to get the essentials.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay and for your comment. We are pleased that you were satisfied with your stay and with our service. It will be a pleasure for us to welcome you again. With best regards, Patrick C. Eickhoff Manager and Team More 

welshman
Top Contributor
146 reviews 146 reviews
46 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 17, 2014

Yes a good hotel arrived late (midnight) with others because of traffic.They were expecting us so we thought it would be a simple straight forward check in but the staff took an age to check us in.They were annoyed that we were late and showed it by there bad attitude mind you the breakfast was fine

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry for the delay by check in and for your impression of bad attitude from staff due to late arrival. Please accept our apologies. We have addressed the issue with our front office manager. Your comment is very important... More 

Calgary
Top Contributor
65 reviews 65 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was chosen by the tour we were going on. It is centrally located on a corner in city centre Neu Isenburg. The rooms were of ample size, clean and quiet and the staff was very accommodating. You can walk one block and be at a shopping mall that has places to eat which are not overly expensive. It... More 

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here. This is a motivation for our team and helps us to improve our quality in the future. We would be glad to have the opportunity to welcome you again. Kind regards, Your Team... More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Good hotel above Accor Mercure standard, Very nice room, facilities, great coffee machine in the room. Friendly, professional staff. Efficient for business. The hotel is modern, close to the Frankfurt Aiport and is connected to a good taxi service.

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay in our hotel and for your comments. We are pleased to see that you were satisfied with our services. This is a good motivation for our team and helps us to improve our quality in the future. We will be very glad to have the opportunity of welcoming you again in our hotel.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (8)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (5)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay