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Mercure Hotel Frankfurt Airport Neu-Isenburg

4.0 of 5 Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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135 reviews from our community

Traveler rating
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    37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northampton, United Kingdom
Top Contributor
85 reviews 85 reviews
29 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't get me wrong, this is a nice hotel with nice facilities and attentive staff. But that's it. It's not breaking any moulds, it doesn't really have any charm or character, it's quite cold and clinical in its approach and design. Some like that, personally I prefer something more for my money.

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently I've been let down by a few hotels in chains but this Mecure has so far been outstanding, exceptionally clean only a short ride on the metro into Frankfurt city. The bar staff reception staff and restaurant were /are all superb, very well spoken and went that extra mile. The hotel rooms are as you'd expect clean and well... More 

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Portsmouth
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed at The Mercure a couple of times, always easy and comfortable. Rooms are modern and well-equipped, quiet and perfect for the business traveller who wants a minimum of fuss. Located right in the middle of Neu-Isenburg and within easy reach of Frankfurt International airport, the hotel is convenient and has plenty of local restaurants nearby. Recommended!

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Dublin, Ireland
Top Contributor
52 reviews 52 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 6, 2014

This is a popular primarily business hotel that I have stayed in on numerous occasions. It is about 15 minutes from both the airport and Frankfurt Hautbahnhof by taxi. The staff are friendly and service is excellent - all the staff seem to speak good English. Rooms are pleasant, though the headboards are uncomfortable, not really made for sitting up... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, Thank you for your stay in Neu-Isenburg and for your comment. We are very pleased that you were satisfied with your stay. This is a motivation for our Team and helps us to improve our service to still better serve you in the future. We hope to welcome you again and wish you a wonderful Christmas time and... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 16, 2014

Overall the hotel is pleasant and comfortable. The rooms are spacious and clean. However, location is not ideal it is not very accessible by public transport. There is a shopping center opposite with a supermarket to get the essentials.

Review collected in partnership with Accorhotels.com

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay and for your comment. We are pleased that you were satisfied with your stay and with our service. It will be a pleasure for us to welcome you again. With best regards, Patrick C. Eickhoff Manager and Team More 

welshman
Top Contributor
130 reviews 130 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 17, 2014

Yes a good hotel arrived late (midnight) with others because of traffic.They were expecting us so we thought it would be a simple straight forward check in but the staff took an age to check us in.They were annoyed that we were late and showed it by there bad attitude mind you the breakfast was fine

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry for the delay by check in and for your impression of bad attitude from staff due to late arrival. Please accept our apologies. We have addressed the issue with our front office manager. Your comment is very important... More 

Calgary
Top Contributor
57 reviews 57 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was chosen by the tour we were going on. It is centrally located on a corner in city centre Neu Isenburg. The rooms were of ample size, clean and quiet and the staff was very accommodating. You can walk one block and be at a shopping mall that has places to eat which are not overly expensive. It... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here. This is a motivation for our team and helps us to improve our quality in the future. We would be glad to have the opportunity to welcome you again. Kind regards, Your Team... More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Good hotel above Accor Mercure standard, Very nice room, facilities, great coffee machine in the room. Friendly, professional staff. Efficient for business. The hotel is modern, close to the Frankfurt Aiport and is connected to a good taxi service.

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay in our hotel and for your comments. We are pleased to see that you were satisfied with our services. This is a good motivation for our team and helps us to improve our quality in the future. We will be very glad to have the opportunity of welcoming you again in our hotel.... More 

Singapore, Singapore
Top Contributor
270 reviews 270 reviews
134 hotel reviews
296 helpful votes 296 helpful votes
3 of 5 stars Reviewed July 16, 2014

This is located outside of Frankfurt and too far away from the train station. It is just a lame 3 star business hotel. The staff is nice and helpfu. I see no point I'm staying here unless you are on a business trip in the area or if you want to be near the airport, but I think there are... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. Your comment is very important for us and will enable us to improve our quality in the future. Neu-Isenburg is a small city near Frankfurt, with 30.000 inhabitants. We have a nice shopping mall nearby (Isenburg Zentrum) with more than 120 shops... More 

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Additional Information about Mercure Hotel Frankfurt Airport Neu-Isenburg

Address: Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Location: Germany > Hesse > Neu-Isenburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Frankfurt Airport Neu-Isenburg 4*
Number of rooms: 143
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Also Known As:
Mercure Neu Isenburg

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