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Mercure Hotel Frankfurt Airport Neu-Isenburg

4.0 of 5 Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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131 reviews from our community

Traveler rating
    15
    73
    35
    6
    2
See reviews for
7
22
24
78
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (25)
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Dublin, Ireland
Top Contributor
50 reviews 50 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a popular primarily business hotel that I have stayed in on numerous occasions. It is about 15 minutes from both the airport and Frankfurt Hautbahnhof by taxi. The staff are friendly and service is excellent - all the staff seem to speak good English. Rooms are pleasant, though the headboards are uncomfortable, not really made for sitting up... More 

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Oakville, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 6, 2014

We booked a room at the Mercure Wings hotel (near Frankfurt airport) and boarded the shuttle at the airport after confirming that the bus would take us to the Mercure WINGS. He took us instead to the Mercure Frankfurt Airport (another airport Mercure). The error was pointed out at check in, and even though it was the error of their... More 

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Singapore, Singapore
1 review
4 of 5 stars Reviewed October 16, 2014

Overall the hotel is pleasant and comfortable. The rooms are spacious and clean. However, location is not ideal it is not very accessible by public transport. There is a shopping center opposite with a supermarket to get the essentials.

Review collected in partnership with Accorhotels.com

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay and for your comment. We are pleased that you were satisfied with your stay and with our service. It will be a pleasure for us to welcome you again. With best regards, Patrick C. Eickhoff Manager and Team More 

welshman
Top Contributor
128 reviews 128 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 17, 2014

Yes a good hotel arrived late (midnight) with others because of traffic.They were expecting us so we thought it would be a simple straight forward check in but the staff took an age to check us in.They were annoyed that we were late and showed it by there bad attitude mind you the breakfast was fine

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry for the delay by check in and for your impression of bad attitude from staff due to late arrival. Please accept our apologies. We have addressed the issue with our front office manager. Your comment is very important... More 

Calgary
Top Contributor
51 reviews 51 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was chosen by the tour we were going on. It is centrally located on a corner in city centre Neu Isenburg. The rooms were of ample size, clean and quiet and the staff was very accommodating. You can walk one block and be at a shopping mall that has places to eat which are not overly expensive. It... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here. This is a motivation for our team and helps us to improve our quality in the future. We would be glad to have the opportunity to welcome you again. Kind regards, Your Team... More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Good hotel above Accor Mercure standard, Very nice room, facilities, great coffee machine in the room. Friendly, professional staff. Efficient for business. The hotel is modern, close to the Frankfurt Aiport and is connected to a good taxi service.

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay in our hotel and for your comments. We are pleased to see that you were satisfied with our services. This is a good motivation for our team and helps us to improve our quality in the future. We will be very glad to have the opportunity of welcoming you again in our hotel.... More 

Singapore, Singapore
Top Contributor
255 reviews 255 reviews
128 hotel reviews
281 helpful votes 281 helpful votes
3 of 5 stars Reviewed July 16, 2014

This is located outside of Frankfurt and too far away from the train station. It is just a lame 3 star business hotel. The staff is nice and helpfu. I see no point I'm staying here unless you are on a business trip in the area or if you want to be near the airport, but I think there are... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. Your comment is very important for us and will enable us to improve our quality in the future. Neu-Isenburg is a small city near Frankfurt, with 30.000 inhabitants. We have a nice shopping mall nearby (Isenburg Zentrum) with more than 120 shops... More 

Astana, Kazakhstan
Top Contributor
144 reviews 144 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed July 14, 2014

Arrived at the hotel ahead of a 2 week tour of Germany. Fast efficient check-in. Wifi worked right away and the rooms were clean, roomy and well appointed. Trafalgar uses the hotel as a collection point for tourists going on excursions. This creates a large backlog on checking out in the morning, best to settle bills the night before. The... More 

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More 

Dayton, Ohio
Top Contributor
75 reviews 75 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 5, 2014

We stayed there one night pre and post travel for a Trafalgar trip, and then before and after a trip to Paris. Looks like we will be booking another night before we head home to the States. Overall clean and spacious rooms. We like this chain much better than Ibis. Marlene in reception is so helpful! Breakfast is 19 euros... More 

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More 

Twyford, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 2, 2014

I think most of the other reviews have captured this well. Comfortable and clean. Scores 2 out of 3 on my hotel basics test - good showers, good electronic sockets but no iron in the room. The rooms are ok but slightly smaller than other chain hotels in the area. The location is also good because there are a number... More 

Was this review helpful? Yes 1
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More 

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Additional Information about Mercure Hotel Frankfurt Airport Neu-Isenburg

Address: Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Location: Germany > Hesse > Neu-Isenburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Frankfurt Airport Neu-Isenburg 4*
Number of rooms: 143
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Also Known As:
Mercure Neu Isenburg

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