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All 11 Neu-Isenburg hotels

Mercure Hotel Frankfurt Airport Neu-Isenburg

4.0 of 5 Hotel   |   Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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Ranked #1 of 11 Hotels in Neu-Isenburg
A recent review
4 of 5 stars reviewed 4 days ago
Joyz X Singapore, Singapore
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126 reviews from our community

Traveler rating
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    70
    35
    6
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall the hotel is pleasant and comfortable. The rooms are spacious and clean. However, location is not ideal it is not very accessible by public transport. There is a shopping center opposite with a supermarket to get the essentials.

Review collected in partnership with Accorhotels.com

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welshman
Top Contributor
128 reviews 128 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yes a good hotel arrived late (midnight) with others because of traffic.They were expecting us so we thought it would be a simple straight forward check in but the staff took an age to check us in.They were annoyed that we were late and showed it by there bad attitude mind you the breakfast was fine

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry for the delay by check in and for your impression of bad attitude from staff due to late arrival. Please accept our apologies. We have addressed the issue with our front office manager. Your comment is very important... More

Calgary
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was chosen by the tour we were going on. It is centrally located on a corner in city centre Neu Isenburg. The rooms were of ample size, clean and quiet and the staff was very accommodating. You can walk one block and be at a shopping mall that has places to eat which are not overly expensive. It... More

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here. This is a motivation for our team and helps us to improve our quality in the future. We would be glad to have the opportunity to welcome you again. Kind regards, Your Team... More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Good hotel above Accor Mercure standard, Very nice room, facilities, great coffee machine in the room. Friendly, professional staff. Efficient for business. The hotel is modern, close to the Frankfurt Aiport and is connected to a good taxi service.

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay in our hotel and for your comments. We are pleased to see that you were satisfied with our services. This is a good motivation for our team and helps us to improve our quality in the future. We will be very glad to have the opportunity of welcoming you again in our hotel.... More

Singapore, Singapore
Top Contributor
237 reviews 237 reviews
119 hotel reviews
269 helpful votes 269 helpful votes
3 of 5 stars Reviewed July 16, 2014

This is located outside of Frankfurt and too far away from the train station. It is just a lame 3 star business hotel. The staff is nice and helpfu. I see no point I'm staying here unless you are on a business trip in the area or if you want to be near the airport, but I think there are... More

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. Your comment is very important for us and will enable us to improve our quality in the future. Neu-Isenburg is a small city near Frankfurt, with 30.000 inhabitants. We have a nice shopping mall nearby (Isenburg Zentrum) with more than 120 shops... More

Astana, Kazakhstan
Top Contributor
137 reviews 137 reviews
26 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed July 14, 2014

Arrived at the hotel ahead of a 2 week tour of Germany. Fast efficient check-in. Wifi worked right away and the rooms were clean, roomy and well appointed. Trafalgar uses the hotel as a collection point for tourists going on excursions. This creates a large backlog on checking out in the morning, best to settle bills the night before. The... More

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More

Dayton, Ohio
Top Contributor
74 reviews 74 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 5, 2014

We stayed there one night pre and post travel for a Trafalgar trip, and then before and after a trip to Paris. Looks like we will be booking another night before we head home to the States. Overall clean and spacious rooms. We like this chain much better than Ibis. Marlene in reception is so helpful! Breakfast is 19 euros... More

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More

Twyford, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 2, 2014

I think most of the other reviews have captured this well. Comfortable and clean. Scores 2 out of 3 on my hotel basics test - good showers, good electronic sockets but no iron in the room. The rooms are ok but slightly smaller than other chain hotels in the area. The location is also good because there are a number... More

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More

Paris, France
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 5, 2014 via mobile

Situated very close to our offices, this hotel is efficient, clean, no nonsense, simple . Windows open on the street but it can get a bit noisy in the street. Close to the restaurants in town. Breakfast is simple but reasonable. Small but pleasant bar near the lobby. This a good business hotel. Reserve in advance to be sure to... More

Was this review helpful? Yes
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are pleased that you enjoyed your stay here and would be glad to have the opportunity to welcome you again. Kind regards, Your Team from Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany More

Reading, United Kingdom
Top Contributor
73 reviews 73 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 20, 2014 via mobile

Not a great experience. Room was clear, good sized and with all amenities. Breakfast good and bar very lively for week night. However air on blew hot air, drains smelts, outside of hotel was being renovated and something in extraction system moved cigarette smoke round hotel. Really not great.

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mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Thank you very much for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for your comment. We are very sorry about the technical issues you experienced in the room and apologize for any inconvenience caused. Your comments are very important for us and will enable us to improve our service in the future. We would be glad to... More

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Additional Information about Mercure Hotel Frankfurt Airport Neu-Isenburg

Address: Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Location: Germany > Hesse > Neu-Isenburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Frankfurt Airport Neu-Isenburg 4*
Number of rooms: 143
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Also Known As:
Mercure Neu Isenburg

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