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Mercure Hotel Frankfurt Airport Neu-Isenburg

Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Hotel amenities
1 room 1 adult
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Mercure Hotel Frankfurt Airport Neu-Isenburg
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173 Reviews from our TripAdvisor Community

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Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I have been in Neu Isenburg for business purposes and what I can say is that it is a descent hotel that provides all the basics for your stay. The rooms are quite small but very clean. The only negative is the absence of fridge in the room. The WiFi connection is good. There are several restaurants in the nearby... More 

Helpful?
Thank Antonis A
mercure99, General Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, Thank you very much for your stay in our our hotel and for your comment. We are very pleased that you enjoyed your stay in Neu-Isenburg. Your feedback is important for us and will help to improve our service quality in the future. We wish you a good and healthy new year and look forward welcoming you again.... More 

Manchester, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

This was the second time I had stayed at this hotel. The attraction with businessmen and -women is its proximity to the airport and the business district in Neu-Isenburg. Room was comfortable with modern facilities including television. Compared to other hotels the free wifi performed well throughout the hotel. Some minor criticisms - the room was very warm at night... More 

Helpful?
1 Thank Nick R
Geneva, Switzerland
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 18, 2015

too small (the restaurant that is). Not sure if there are 6 tables. It was full in any case, had dinner at the bar, quite good. Location is business only obviously, not much to see around. No fridge in the room.

Helpful?
Thank Tibor M
Singapore, Singapore
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 28, 2015 via mobile

Overall a 3 star rather than 4 star in my opinion. Ask for a room away from the lifts. Too many smokers smoking outside makes the nice German air smell like crap in the room, especially when the window needs to be open. Air conditioner is very warm and doesn't condition the air. Pillows are actually cushions. Worst I have... More 

Helpful?
Thank Lee1003
mercure99, Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, thank you very much for your stay in Mercure Hotel Neu-Isenburg Germany and for your comment. We appreciate your sharing your concerns and apologize for the inconveniences caused, specially due to a/c and smell of smoke in the room. Rest assured that we will take the measures to avoid such situations in the future, which do not reflect... More 

Travelers are raving about these Neu-Isenburg hotels

Montreal, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 22, 2015

Room was comfortable and clean, but not large, pillows and comforter were ready for use on the bed. T.V available for viewing and free wi-fi available. No safe in the room which was a letdown. The breakfast was very good with a selection of continental or full cooked breakfast, even conscious of allergy related foods and options available, which is... More 

Helpful?
Thank doll541
Paris
Level Contributor
8 reviews
8 hotel reviews
4 of 5 stars Reviewed October 4, 2015

I had a good feeling in this room, everything was nice looking, clean, comfortable. Very quiet, overlooking gardens of private homes. The receptionist was kind and helpful. The mattress was of good quality, I slept well. I shall return.

Helpful?
Thank ParisFTraveller
London, United Kingdom
Level Contributor
194 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
3 of 5 stars Reviewed September 1, 2015

The first challenge at this hotel was escaping from the underground car park. Having driven in, there was then an intercom button to push to get into the hotel. Except that it didn’t seem to be being answered. Having tried to escape via the road exit and the road entrance, we discovered that both were now shuttered and there was... More 

Helpful?
Thank mark121
mercure99, Front Office Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you very much for your stay at the Mercure Frankfurt Airport Neu-Isenburg and for your comment. We are sorry for the inconveniences at your arrival and for your impression of bad attitude from the reception staff. Please accept our apologies. I have addressed the issue with my team to improve our quality in the future. We would... More 

Manchester, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 28, 2015 via mobile

Located a 15 minute taxi ride from Frankfurt airport, this property has a very clear target market of business travellers. The rooms were clean, tidy and comfortable, but did feel a little functional and pragmatic rather than warm and welcoming. The pressure in the shower was slightly weak. The choice and quality of breakfast was good, with either Continental, cold... More 

Helpful?
Thank Nick R
London, United Kingdom
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed August 16, 2015

Ive stayed in this hotel on several occasions (for work) and have always found it to be clean, quiet and it had everything I've needed for a pleasant stay. The staff are very helpful and friendly, and although it's minimal and functional I can't fault it. I've never had breakfast here (owing to the cost, which at 17 Euro is... More 

Helpful?
Thank LVT1986
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