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Holiday Inn Frankfurt Airport - Neu-Isenburg

4.0 of 5 Wernher-von-Braun Strasse 12, 63263 Neu-Isenburg, Hesse, Germany
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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129 reviews from our community

Traveler rating
    16
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    30
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    2
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25
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73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Macclesfield, Cheshire
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We drove here from the airport for a 1 night stay before driving to Rothenburg the next day. It wasn't too easy to find (We actually ended up at the other Holiday Inn at first!) But the drive was only 15 mins. To the people complaining saying it's not an airport hotel, it's a good idea to look up a... More 

Was this review helpful? Yes
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Samcheese, Thank you very much for your feedback regarding your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I’m very glad to read your compliments regarding our pleasant staff and the great beakfast in the morning. I will forward your comments to our whole team and I’m sure they all will be happy about your... More 

Toronto, Canada
Top Contributor
232 reviews 232 reviews
63 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Calling this an airport hotel is a far stretch but i am leaning more towards fraudulent. Hotel is nowhere close to the airport. With this reasoning any hotel can be a airport hotel. Very hard to find the hotel driveway as it is hidden. Limited amount of free outdoor parking and if that fails you can pay 12 Euros to... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Toishome, Thank you very much for taking the time to write about your stay here on Tripadvisor. We are always glad to receive the feedback from our guests, even if it’s not always positive. I’m very sorry for the misunderstanding regarding the “airport” in our hotel name. We are officially declared as an “airport hotel”, that means that we... More 

Northamptonshire
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed November 7, 2014

OK location for an overnight stay en-route to Prague but very expensive for what you get. The room and hotel was clean, the bed was comfortable with clean bedding and we all slept well. However, it's obvious the hotel management / holiday inn brand have cut back on outlay for anything other than the essentials. Wifi is also chargeable which... More 

Was this review helpful? Yes 1
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Jessicabunny, Thank you very much for sharing your opinion about your stay at our Holiday Inn Frankfurt Airport on Tripadvisor, which has been gratefully received. Your time and your opinion are very much appreciated. I’m very sorry to read that your experience did not meet your expectations and that you couldn’t enjoy your stay with us. I have well... More 

Amman, Jordan
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 4, 2014

This should not be branded as holiday inn This is more like budget hotel The room furniture is very poor No complimentary water The toilet supplies are very poor The towels are very poor quality The breakfast was good The location is misleading for people outside the country There is a nice surrounding tree area for a nice walk The... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Asem Y, First of all we want to thank you for your detailed feedback regarding your stay at our Holiday Inn Frankfurt Airport Neu-Isenburg. It’s always very much appreciated and it helps us to improve our service. I’m very sorry to read that your experience did not meet your expectations and that you couldn’t enjoy your stay with us.... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2014

When you search for a hotel at an airport you expect it to be at the airport . When it has "airport" in its title you expect it to be at the airport and not 11 km or a €30 taxi fare away from the airport. For this reason I would not recommend this hotel to travelers coming in late... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Alan M, Thank you very much for sharing your opinion about your stay at Villa Kennedy on Tripadvisor, which has been gratefully received. Your time and your opinion are very much appreciated. I’m very sorry for the misunderstanding regarding the “airport” in our hotel name and the distance to the airport you have not been expected. I can absolutely... More 

Albany New York
Top Contributor
60 reviews 60 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 3, 2014

We stayed at the hotel the night before an international flight. It is in an isolated location but offers an fairly reasonable shuttle to the airport. We did have the odd experience of the shuttle driver stopping to drop his shirts off at the laundry, but he still got us to the airport at the time we needed to be... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear reviewer86, Thank you very much for your feedback regarding your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I’m very glad to read your compliments regarding our friendly and helpful staff, the comfortable and quit rooms and our restaurant. I will forward your comments to our whole team and I’m sure they all will be... More 

Hythe, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 21, 2014

We had one night at this hotel while travelling to croatia it was a pleasent stay , we had an evening meal which was good , and breakfast which was very varied and tasty, the rooms are quiet and clean

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear mary c, Thank you very much for your feedback regarding your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I was more than glad to read that you had a pleasant time with us and it will be an honor for me to share the compliments within the whole team. I wish you all the... More 

Ann Arbor, Michigan
Top Contributor
57 reviews 57 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed September 16, 2014

Location Not far from the Autobahn in Neu Isenburg. To call this an 'airport hotel' is a bit of a stretch especially when it is 10 kms from the airport. In an industrial area with nothing interesting within walking distance. Reservation process My reservation was bit of a mess. I had booked the room for my wife and I. We... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear kumarcheryl, First of all we want to thank you for your very detailed feedback. It’s always very much appreciated and it helps us to improve our service. We really regret your experience with the whole booking process and the check in. Usually it’s no problem to decide throughout the booking process, if you want to book your hotel room... More 

Calgary
Top Contributor
55 reviews 55 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 3, 2014

We stayed at this hotel for 2 nights. It is a few block walk to the city center of Neu Isenburg And a two block walk to grab a bus that will take you to the train into Frankfurt. Frankfurter by train is only 15 minutes. If you book this hotel online there is no cancellation. We had to change... More 

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2014

Lufthansa put us here for one night, after we missed our plane due to the first plane being several hours late. We were very surprised of how nice the hotel is. Desk people very nice, rooms are great. Not much to do in the area, but I nice forest with trails to walk or exercise is next door. Dinner was... More 

Was this review helpful? Yes
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear MartaSPhilippe, Thank you very much for your evaluation here on Trip Advisor, which has been gratefully received. I was more than glad to read that you had a pleasant time with us and it will be an honor for me to share the compliments within the whole team. I have as well noticed your complaint regarding our Wi-Fi. At... More 

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Additional Information about Holiday Inn Frankfurt Airport - Neu-Isenburg

Address: Wernher-von-Braun Strasse 12, 63263 Neu-Isenburg, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Neu-Isenburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Frankfurt Airport - Neu-Isenburg 4*
Number of rooms: 164
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Also Known As:
Holiday Inn Frankfurt Airport - Neu-Isenburg Hotel Neu-Isenburg
Holiday Inn Neu Isenburg
Neu-Isenburg Holiday Inn

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