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Holiday Inn Frankfurt Airport - Neu-Isenburg

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Wernher-von-Braun Strasse 12, 63263 Neu-Isenburg, Hesse, Germany
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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148 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comfortable, clean hotel, spacious room with perfectly fine bathroom. Stayed here a couple of weeks ago as a last minute booking as our other hotel reservation had a slight hiccup, due to my colleague not actually booking it. I had a room out the back which was pretty large and very quiet. There is a mini Fridge in the room... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in hotel during 07/02 until 07/07 the temperature was 104°F and the hotel didn't have ar condition, they told was a tecnical problem but they didn't solve it during a week, the room was hot then a oven.

Was this review helpful? Yes 1
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Andréia P., thank you very much for taking the time to write your experience of your stay here on tripadvisor. We are very sorry about your bad experience with our air conditioning! Each hotel room, the public area and our meeting space is equipped with air conditioning but due to technical problems, the whole system is not running constantly.... More 

Travelers are raving about these Neu-Isenburg hotels

Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 25, 2015

Strangely this is my most expensive night in a hotel this year... probably due to a convention in the city. I stayed there as all other airport hotels were booked and expensive. It is not close to the airport. A good 15 minutes drive. Rooms are small - bathrooms minuscules.

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Julien G., Thank you very much for sharing your opinion about your stay at our Holiday Inn Frankfurt Airport on Tripadvisor, which has been gratefully received. Your time and your opinion are very much appreciated. I’m sorry that you found the hotel rooms to small. All of our rooms have a minimum size of 18 sqm, most of them... More 

Dublin, Ireland
Level Contributor
262 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 401 helpful votes
4 of 5 stars Reviewed May 24, 2015

LOCATION & ATTRACTIONS NEARBY *** Good few kilometres from the airport, but if you have a car it’s quite easy to get there. Also, not that far from central Frankfurt. It might be quite difficult to find it as signs are not that clear. They have a car park under the building (extra fee), but you can also park your... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear marqoos_pl, Thank you very much for sharing your opinion about your stay at our Holiday Inn Frankfurt Airport Neu-Isenburg on tripadvisor, which has been gratefully received. Your time and your opinion are very much appreciated. I was more than glad to read that you had a pleasant time with us and it will be an honor for me to... More 

Derbyshire, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 22, 2015

This hotel is fit for purpose not so sure I would class it as an airport hotel but all the same worked for me as I was in the area on business it is reasonably priced for frankfurt which is a bonus The team behind the bar were nice and attentive. The Internet is not great unfortunately and I would... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear IanBderby, Thank you very much for your evaluation here on Tripadvisor, which is very much appreciated. Even though I was very glad to hear your compliments regarding our breakfast and the nice and attentive bar staff, I regret that we could not fulfill your expectations at all. I’m very sorry to read your comments about our internet. We are... More 

Tolkamer, The Netherlands
Level Contributor
80 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 3, 2015

Upon arrival I parked in the garage. That might not have been necessary and would have saved me 15 euro for one night of parking. The checkin was efficient. The elevators are slow but ok it was only 1 floor to go up. This I did only with the suitcases and for the rest walking the stairs was for me... More 

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HI-Neu-Isenburg, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Jacob_Nu, First of all we want to thank you for your very detailed feedback of your stay here on tripadvisor. It’s always very much appreciated and it helps us to improve our service. Even though I was very glad to hear your compliments regarding our spacious hotel rooms and the efficient check-in, I regret that we could not fulfill... More 

Nottingham, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 14, 2015

dont be put of by the outside. The hotel is standard Holiday Inn, but the staff and food are not. Stayed 2 nights as part of a large team attending a training session at the hotel. On arrival booked in with good reception, Lift a bit slow but got to room on 3rd floor which was agood size and very... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Phil P. Thank you very much for sharing your opinion about your stay in the Holiday Inn Frankfurt Airport Neu-Isenburg on Tripadvisor. I’m very glad to read your compliments regarding our good reception, the spacious and clean hotel rooms as well as your comments about the dinner in our restaurants and our breakfast. It will be an honor for... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 6, 2015

The hotel has good accommodations, but the Internet connection fails miserably. Being a constant guest here because of my work, I noticed, since JAN/15, that internet connection goes on and off all day long. Sold as "hi speed connection" it is but a poor imitation of what it could be. Frustrating, to say the least. The staff has been informed... More 

Was this review helpful? Yes 2
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Rich P, Thank you very much for your feedback regarding your stay at our Holiday Inn Frankfurt Airport Neu-Isenburg. First of all we want to thank you for being a constant and loyal guest in our hotel, which is very much appreciated. We are very sorry about your bad internet experience. We are aware of the problem and I... More 

Hamburg, Germany
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 28, 2015 via mobile

I stay a lot at this hotel. I have read some of the reviews criticism that it is called an "Airport" hotel. Indeed it is not far from the airport and there is a shuttle which can take you to or from there at certain times. I have always found the staff to be friendly. At check in there is... More 

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HI-Neu-Isenburg, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Brian, Thank you very much for your nice review. We are very happy if we do the right thing for our guests and if we get a positive feedback. It's always a challenge to provide all guests completely satisfied, but with detailed reviews we have more opportunities to achieve that. We know about the situation with the internet connection... More 

Hamburg, Germany
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

The hotel is in a business park close to the airport (close to airport is a a 10 km ride by car, however beside a short distance it's on highways, so it's reasonably fast. Knowing where the approaches and starts at Frankfurt are going you would assume, that you hear a lot of the inbound and outbound aircrafts, but interestingly... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear c0t0d0s0org, thank you very much for sharing your opinion about your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I was more than glad to read that you had a pleasant time with us! We do also want to thank you for being a loyal guest and we are looking forward to welcoming you again... More 

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