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Holiday Inn Frankfurt Airport - Neu-Isenburg

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Wernher-von-Braun Strasse 12, 63263 Neu-Isenburg, Hesse, Germany
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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Holiday Inn Frankfurt Airport - Neu-Isenburg
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141 reviews from our community

Traveler rating
    18
    77
    32
    12
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Derbyshire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is fit for purpose not so sure I would class it as an airport hotel but all the same worked for me as I was in the area on business it is reasonably priced for frankfurt which is a bonus The team behind the bar were nice and attentive. The Internet is not great unfortunately and I would... More 

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Tolkamer, The Netherlands
Top Contributor
59 reviews 59 reviews
52 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon arrival I parked in the garage. That might not have been necessary and would have saved me 15 euro for one night of parking. The checkin was efficient. The elevators are slow but ok it was only 1 floor to go up. This I did only with the suitcases and for the rest walking the stairs was for me... More 

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HI-Neu-Isenburg, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Jacob_Nu, First of all we want to thank you for your very detailed feedback of your stay here on tripadvisor. It’s always very much appreciated and it helps us to improve our service. Even though I was very glad to hear your compliments regarding our spacious hotel rooms and the efficient check-in, I regret that we could not fulfill... More 

Nottingham, United Kingdom
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 14, 2015

dont be put of by the outside. The hotel is standard Holiday Inn, but the staff and food are not. Stayed 2 nights as part of a large team attending a training session at the hotel. On arrival booked in with good reception, Lift a bit slow but got to room on 3rd floor which was agood size and very... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Phil P. Thank you very much for sharing your opinion about your stay in the Holiday Inn Frankfurt Airport Neu-Isenburg on Tripadvisor. I’m very glad to read your compliments regarding our good reception, the spacious and clean hotel rooms as well as your comments about the dinner in our restaurants and our breakfast. It will be an honor for... More 

Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 6, 2015

The hotel has good accommodations, but the Internet connection fails miserably. Being a constant guest here because of my work, I noticed, since JAN/15, that internet connection goes on and off all day long. Sold as "hi speed connection" it is but a poor imitation of what it could be. Frustrating, to say the least. The staff has been informed... More 

Was this review helpful? Yes 2
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Rich P, Thank you very much for your feedback regarding your stay at our Holiday Inn Frankfurt Airport Neu-Isenburg. First of all we want to thank you for being a constant and loyal guest in our hotel, which is very much appreciated. We are very sorry about your bad internet experience. We are aware of the problem and I... More 

Hamburg, Germany
Top Contributor
56 reviews 56 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 28, 2015 via mobile

I stay a lot at this hotel. I have read some of the reviews criticism that it is called an "Airport" hotel. Indeed it is not far from the airport and there is a shuttle which can take you to or from there at certain times. I have always found the staff to be friendly. At check in there is... More 

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HI-Neu-Isenburg, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Brian, Thank you very much for your nice review. We are very happy if we do the right thing for our guests and if we get a positive feedback. It's always a challenge to provide all guests completely satisfied, but with detailed reviews we have more opportunities to achieve that. We know about the situation with the internet connection... More 

Hamburg, Germany
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

The hotel is in a business park close to the airport (close to airport is a a 10 km ride by car, however beside a short distance it's on highways, so it's reasonably fast. Knowing where the approaches and starts at Frankfurt are going you would assume, that you hear a lot of the inbound and outbound aircrafts, but interestingly... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear c0t0d0s0org, thank you very much for sharing your opinion about your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I was more than glad to read that you had a pleasant time with us! We do also want to thank you for being a loyal guest and we are looking forward to welcoming you again... More 

Sacramento, California
Top Contributor
55 reviews 55 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2015

While the hotel is typically European, the room was large and modern and well kept. You will need to catch a cab to get anywhere because of the hotel's location but the trip into Frankfurt and one last Schnitzel was worth the expense. They have a great little area to sit and visit for frequent travelers and the restaurants in... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear johnwP9095WU, Thank you very much for your feedback regarding your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I was more than glad to read that you had a pleasant time with us and it will be an honor for me to share the compliments within the whole team – especially the ones regarding our... More 

Macclesfield, Cheshire
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 8, 2014

We drove here from the airport for a 1 night stay before driving to Rothenburg the next day. It wasn't too easy to find (We actually ended up at the other Holiday Inn at first!) But the drive was only 15 mins. To the people complaining saying it's not an airport hotel, it's a good idea to look up a... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Samcheese, Thank you very much for your feedback regarding your stay at the Holiday Inn Frankfurt Airport which is very much appreciated. I’m very glad to read your compliments regarding our pleasant staff and the great beakfast in the morning. I will forward your comments to our whole team and I’m sure they all will be happy about your... More 

Toronto, Canada
Top Contributor
231 reviews 231 reviews
62 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed November 14, 2014

Calling this an airport hotel is a far stretch but i am leaning more towards fraudulent. Hotel is nowhere close to the airport. With this reasoning any hotel can be a airport hotel. Very hard to find the hotel driveway as it is hidden. Limited amount of free outdoor parking and if that fails you can pay 12 Euros to... More 

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HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Toishome, Thank you very much for taking the time to write about your stay here on Tripadvisor. We are always glad to receive the feedback from our guests, even if it’s not always positive. I’m very sorry for the misunderstanding regarding the “airport” in our hotel name. We are officially declared as an “airport hotel”, that means that we... More 

Northamptonshire
Top Contributor
52 reviews 52 reviews
40 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 7, 2014

OK location for an overnight stay en-route to Prague but very expensive for what you get. The room and hotel was clean, the bed was comfortable with clean bedding and we all slept well. However, it's obvious the hotel management / holiday inn brand have cut back on outlay for anything other than the essentials. Wifi is also chargeable which... More 

Was this review helpful? Yes 1
HI-Neu-Isenburg, Director of Sales at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this review

Dear Jessicabunny, Thank you very much for sharing your opinion about your stay at our Holiday Inn Frankfurt Airport on Tripadvisor, which has been gratefully received. Your time and your opinion are very much appreciated. I’m very sorry to read that your experience did not meet your expectations and that you couldn’t enjoy your stay with us. I have well... More 

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