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NH Frankfurt Airport West

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Kelsterbacher Str. 19-21 | 65479 Raunheim, D-65479 Raunheim, Hesse, Germany (Formerly NH Frankfurt Rhein Main)
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NH Frankfurt Airport West
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (157)
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    (37)
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    (46)
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Northridge
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

As soon as I arrived, along with a group of other people, we were told that our reservations have gotten messed up with that of others and our rooms were not available. After being held on the lobby for a couple of hours, our rooms were assigned to us. Now, I am one to understand that human-error occurs, but nothing... More 

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear nealonzo, Thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations at all. We are very sorry that the friendly and polish welcoming was not given to you... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This hotel is located in residential area, so you'll spend quiet and comfortable time. There is shuttle bus from the airport, you will arrive at the hotel in about 20 minutes from the airport. If you walk in 10 minutes from the hotel, you see the train station of DB(Deutsche Bahn AG). It might be useful to go to Frankfurt... More 

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Frankfurt, Germany
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Very good this week, in fact - petit fours in the room on arrival, slippers and a dressing gown for use in the spa area, along with a note wishing me a pleasant stay. I should say at this point that I stay at this hotel nearly every week and this treatment isn't normal - it would be nice if... More 

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North Battleford, SK
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While on a tour we stayed at this hotel. Upon walking in I was not knowing what to expect. Once into the lobby I was then reminded why I do respect the NH brand. However this is where it all began to fall apart. The entire tour group was placed in the smoking wing of this hotel - for someone... More 

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Tracey E, Thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations. I am very sorry that we have just two wheelchair accessible rooms which are on the... More 

Uelzen, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

On arriving at this Hotel with my 40 guests i was confronted with a coaches forbidden at the barrier,Stopping on the main road i hurried to the reception to ask about unloading my guests and their luggage.Here i was told coaches must unload on the main road and the guests must walk to the Hotel with their luggage.Dear Hotel,this is... More 

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear schotte 2558, thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations. We would like to offer you our sincere apologies for the fact that there were no... More 

Travelers are raving about these Raunheim hotels

Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

better outside then inside. clean and efficent if you,have an overnight stay in frankfurt. be just careful that onlu shuttle evry hour is available and are 20 euro by taxy. breakfast is just too expensive to be reasonable. just skipp it. but staff is nice

Was this review helpful? Yes
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear claudio f, thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations at all. We would like to offer you our sincere apologies for the fact that our... More 

London, Canada
1 review
2 of 5 stars Reviewed June 18, 2015

I stay at NH about once a month this hotel normally has good service and acceptable standards but the last two stays the AC/Heating has been down according to the staff for all the rooms for over two months. Not acceptable looking for another location close to the Frankfurt Airport for the night before flight stay.

Review collected in partnership with NH Hotels

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear 345kerrye, thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations. We would like to offer you our sincere apologies for the fact that we did not make... More 

Sterling Heights, Michigan
1 review
2 of 5 stars Reviewed June 5, 2015

I stay at this hotel regularly. So do many people from my company. Each time I've stayed, the customer experience gets worse and worse. Every time, they ask me if I've stayed here before. I say "yes, many times". They go to look up my information. It's never in the system, so I must provide my information again (even though... More 

Review collected in partnership with NH Hotels

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear ep1252, Thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations. The wellbeing of our hotel guests is extremely important to us. We are taking your experience seriously... More 

Mumbai
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 29, 2015

I stayed here as part of the Europe tour and found this hotel to be average. Restaurant area was small but breakfast was good. Was decent enough to get a good rest for the night...comfortable and peaceful sleep.

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Welcome4me, thank you for sharing your experiences with us after your stay and we are looking forward to the opportunity of welcoming you back in Raunheim soon. Best Regards More 

Birmingham, Alabama
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 25, 2015

I recently missed a flight at the Frankfurt am Main airport and they booked me a room at the NH Frankfurt Rhein-Main, telling me the bus would be right outside at 2:30. I waited, no bus. I called on the board where you connect with them, they said they would relay message. I talked to a driver from another other... More 

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Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear dproch, Thank you for taking the time to share your experiences after your stay with us. We are taking your experience seriously and we will use it in order to improve ur service constantly. We are very sorry for the inconviences caused to you because of the the local redirection which has been the reason that our shuttle could... More 

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