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NH Frankfurt Airport West

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Kelsterbacher Str. 19-21 | 65479 Raunheim, D-65479 Raunheim, Hesse, Germany (Formerly NH Frankfurt Rhein Main)
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Best prices for:1 room 1 adult
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NH Frankfurt Airport West
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224 Reviews from our TripAdvisor Community

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Overland Park, Kansas
1 review
4 of 5 stars Reviewed December 31, 2015

Service was slow. No coffee or water. Location was not very convenient or close to any restaurants. I had to spend money to travel to get food. Delivered food was not good. Guest could not even get in the front of the hotel without paying parking.

Review collected in partnership with NH Hotels

Helpful?
Thank Amit G
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Amit G, Thank your very much for taking the time to give us your feedback. Of course Raunheim is not a big city but I am wondering that you did not found any restaurant nearby because in a walking distance less than 5 min we have different restaurants in Raunheim with good food usually. And please note that you... More 

Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2015

Two reasons I switched to NH hotels versus Mercure hotels: 1) hotel staff were friendly, smiling and hospitable (Mercure were rude and unpleasant) and the value of the room and cleanliness is far better than Mercure. I highly recommend NH hotels.

Review collected in partnership with NH Hotels

Helpful?
Thank 720daisy
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear 720daisy, thank you for taking the time to give us a review in trip advisor. I really appreciate the excellent comments, that I have shared with our staff. We hope you had an nice stay in Raunheim and we look forward to welcome you again soon in our NH Frankfurt Airport West Merry Christmas and a happy new year... More 

Ballerup, Denmark
1 review
1 of 5 stars Reviewed December 9, 2015

not the best start. came to the hotel at 20:30. there were about 200 people in line at the reception. It took 2 hours to check in. When I finally got to my room, I would call room service. I had not had dinner yet. There was the kitchen closed half an hour before it was supposed to. express check-out,... More 

Review collected in partnership with NH Hotels

Helpful?
Thank 636andersb
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear 636andersb, Thank your very much for taking the time to give us this review. We apologies for the inconvenience which caused to you due to the increased business because of group check-in or events we sometimes have. The wellbeing of our guests is very important for us there while we train our staff to make you welcome even in... More 

Travelers are raving about these Raunheim hotels

UK
Level Contributor
360 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
3 of 5 stars Reviewed November 28, 2015

My visit didn't start well when the taxi driver who was so sure he knew the way took me to the other nH at Frankfurt Airport which is another 25 euros taxi ride away from this one. That's not the fault of the hotel but it didn't put me in the best of moods. Had to move rooms after the... More 

Helpful?
Thank Koshkha
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Koshkha, first let me thank you for taking the time to give us this review. The well beeing of our guests is vey important for us for that reason we are very happy to read that you have enjoyed your stay in our Hotel. We are looking forward for the opportunity to welcome you again in our NH Frankfurt... More 

Cairo, Egypt
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2015

NOV 15th at 7 pm very loud fire alarm, staff running around ushering guests to go outside, where some guests without jackets were freezing until after my protest bath robes were brought outside. The firebrigade checked the building, after 30 mins info: false alarm.- Spacious rooms but too soft pillows and no alternative pillows available as in other hotels at... More 

Helpful?
Thank Wurchemichael
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Wurchemichael, thank your very much for taking the time to share your experiences with us after your stay. We are very sorry for the inconveniences which caused to you because of our fire safety training but it is very important for us to teach our stuff constantly and especially for the safety of our guests. Thank you so much... More 

Mumbai (Bombay), India
1 review
2 of 5 stars Reviewed November 7, 2015

There was no TV remote control in the room after I checked in, I had to make three calls to the reception, and finally the persons comes after three to four hours saying he was busy with other things. The rooms were not cleaned properly, they did not replenish the coffee packs & creamer in the room, cups were not... More 

Helpful?
Thank Surya K
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Surya K, Thank you for the trust given to our hotel while choosing us for your stays at Raunheim. We regret we did not cover your expectations and would like to thank you for your comments It surprises me a lot your comment referring to the tea & coffee facilities in the room, as we are checking and refreshing... More 

Ra'anana, Israel
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 23, 2015

Great location for travelers – very close to the airport (10 km of easy drive) and adjacent to the nice small town of Raunheim. It is a small town with three (!) gas stations, as well as small shops, restaurants and other services. The rooms are large, the check-in and check-out processes were very fast and efficient, the hotel employees... More 

Helpful?
1 Thank DrDR_TO_and_O
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear DrDR_TO_and_O, thank your very much for taking the time to share your experiences with us after your stay. The well beeing of our guests is vey important for us for that reason we are very happy to read that you have enjoyed your stay in our Hotel. We are looking forward for the opportunity to welcome you again in... More 

Limours, France
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 13, 2015

This hotel is located about 15 minutes away from the Frankfurt airport by shuttle. Bus 2 leaves from in front of the terminal 1 arrivals about every half hour. The hotel is clean, with comfortable rooms. The only criticism is that maybe the color scheme in the halls is a bit dated, but that's really nit-picking. I used the hotel... More 

Helpful?
Thank up3004
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear up3004, thank you very much for taking the time to share your experiences with us after your stay. The wellbeing of our guests is very important for us there while we are very happy that you have enjoyed your stay and that you have been satisfied with our NH Standards. We are looking forward for the opportunity of welcoming... More 

Budapest
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 28, 2015 via mobile

i travel a lot. nh...is surely not the category or quality deserves anything than average. it is clean for sure but seems need more attention to details. bath and windows needs better cleaning. overall it is just fine

Helpful?
Thank Szelvesz
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Szelvesz, thank your very much for taking the time to share your experiences with us after your stay. The wellbeing of our guests is very important for us there while we are taking your comments seriously and use it to improve our service. We are looking forward for the opportunity to welcome you again in our NH Frankfurt Airport... More 

Portugal
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed September 25, 2015

With a canceled flight I slept here for one night. The bed wasn't ready and I waited for more than an hour for a ridiculous small blanket (look at the photo!!!). A single size for a double bed!!! Every paper in german... in Frankfurt was not supposed to have this information in english also? Stay away from these worst than... More 

Helpful?
1 Thank pjvcf
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Mrs. pjvcf, Thank you for taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations. We would like to offer you our sincere apologies for the fact that we did not... More 

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