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All 2 Raunheim hotels

Mercure Hotel Wings Frankfurt Airport

4.0 of 5 Hotel   |   Anton-Flettner-Strasse 8, 65479 Raunheim, Hesse, Germany
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Mercure Hotel Wings Frankfurt Airport
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Ranked #2 of 2 Hotels in Raunheim
A recent review
5 of 5 stars reviewed 2 weeks ago
TimCAd Adelaide, Australia
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed for two nights on business. The hotel room was so cold that I had to use two duvets at night despite the heating being on full blast and temperatures outside only being around 0. Reception told me they couldn't do anything about it. The main reason for the poor rating is the checkout and taxi booking. Checkout took... More 

Was this review helpful? Yes
Andreas K, Room Division Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Dear Mercure guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Bath, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Not happy with my night here. Had to wait or ages to check in, signage to my room was poor, the room was clearly decorated in the 70's and hasn't been touched since and it was absolutely freezing even though the heating was on 30 degrees. I went to breakfast late which was a good job as I can't see... More 

Was this review helpful? Yes
Andreas K, Room Division Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Dear Mercure Guest, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family has used this hotel successfully in the past, due to its level of comfort, price and especially the free airport shuttle.This time was no different. Although we had some delay in using the airport shuttle due to reduced time table on a public holiday, and working out exactly where to catch it, the hotel organised a free taxi... More 

Was this review helpful? Yes 1
Andreas K, Rooms Division Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

La Center, WA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 2, 2014

First off, it's necessary to start by sharing that the incorrect Mercure Frankfurt Airport hotel was booked originally. Our intention (notice the word "intention") was to spend one night before returning to the U.S. from Frankfurt. I thought I booked a hotel with an airport shuttle however discovered that the one I booked (also a Mercure) did not have a... More 

Was this review helpful? Yes
Andreas K, Rooms Division Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Elviria
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 28, 2014

The Mercure Frankfurt airport is quite big and it can be very noisy at night has buses are leaving for the airport at all hours, we stayed their for seven nights which would be rare at such a location, however, we where visiting the wifes mother and we found it convenient for our trip, with regards to the hotel itself,... More 

Was this review helpful? Yes
Andreas K, Rooms Division Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Surabaya, Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 29, 2014

First time visiting Germany and staying at this hotel for 2 nights. A nice opener for our trip here. The hotel is located in a quite neighborhood, pretty close to some stores and restaurants and not at all far from the Frankfurt airport. The room is decent and the staffs are friendly and attentive to our requests. But what i... More 

Was this review helpful? Yes
Daniel E, Front Office Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Dear Mercure Guest, we very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. Espacially your laudings regarding our staff and the breakfast is great. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Tromsø
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 28, 2014

First off; I was pleasantly surprised to find an easily concealable kitchenette, with microwave, two plate, fridge, china, etc. Good-sized room as well, with mostly good furniture. However, that's as far as the good surprises go. The air conditioning did not work either, and it was a hot summer day when I checked-in. The reception would not pick up the... More 

Was this review helpful? Yes
Daniel E, Front Office Manager at Mercure Hotel Wings Frankfurt Airport, responded to this review

Dear Mercure Guest, thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. I am sorry that your stay did fail your expectations so hard; please allow me to express my sincerest apologies. We are working in service industry, and service is fully addicted to men. But men could do mistakes,... More 

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Additional Information about Mercure Hotel Wings Frankfurt Airport

Address: Anton-Flettner-Strasse 8, 65479 Raunheim, Hesse, Germany
Location: Germany > Hesse > Raunheim
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Wings Frankfurt Airport 4*
Number of rooms: 417
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Also Known As:
Mercure Wings Frankfurt Airport

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