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Ibis Frankfurt Airport

2.0 of 5 Langer Kornweg 9a-11, 65451 Kelsterbach, Hesse, Germany
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Ibis Frankfurt Airport
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Ibis Frankfurt Airport
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693 reviews from our community

Traveler rating
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    343
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Top Contributor
83 reviews 83 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staying only 1 night was the best thing about this choice of hotels while I have stayed at many Ibis Hotels I found this one to be the worst The staff were not helpful or friendly The restaurant there only serves snacks and on a Sunday there is no where else close by to get anything to eat The Kitchen... More 

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ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear ELILANG, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

London, United Kingdom
Top Contributor
55 reviews 55 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in this simple, comfortable accommodation on 17th December and 5th January en-route during my flight journeys to Australia and back. Very impressive with the staff members and their handling in the delivery of services in which I found them very easy to get along! Room so warm, clean and comfortable - nothing else I would need to be added... More 

Was this review helpful? Yes
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear SmileyDes, thank you very much for the great review concerning your experience with us at the Ibis Frankfurt Airport. We like every feedback - but we love the positive ones..... Unfortunately it is not allowed to provide the shuttle timetable on the Accor Websites. We are trying it since years with the headquarter in Paris. In the meanwhile please... More 

Albufeira, Portugal
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 23, 2014

We stayed at Ibis Frankfurt one night between flights and basically, Ibis is always good. Nice staff, good service and lovely breakfast. The rooms were clean and are confortable enough. The free shutle is an excelent service, you can hop on whenever you need. It takes 20 minutes from the airport to the Hotel.

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ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear Sab0405, We very much appreciate your comments regarding your stay at the ibis Frankfurt Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Sebai General Manager More 

Caracas, Venezuela
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 21, 2014

I stayed one night here between two flights in Frankfurt airport. The check in was fast and easy. The room was fine, as all Ibis hotels in the world. The Ibis Frankfurt airport is located in Kelsterbach, a short ride with their free shuttle bus. The hotel has a 24 h bar which also serves snacks, burgers, etc in case... More 

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ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear edanherg, We very much appreciate your comments regarding your stay at the ibis Frankfurt Airport. It is always a pleasure to receive positive feedback. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2014 via mobile

Hotel is about a 20 min ride on the FREE shuttle to/from the airport. English was not a problem. Rooms are a little small however they were clean. Bathroom was clean and included a hair dryer. Free wifi for 24 hours was a bonus. They do have a computer downstairs for public use. We left too early to try their... More 

Was this review helpful? Yes
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear MsLulu78, We very much appreciate your comments regarding your recent stay at the ibis Frankfurt Airport. It is always a pleasure to receive positive feedback!!!! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and you will have time to try our great breakfast. Sincerely, Catherine Sebai... More 

New Brunswick, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2014

Again the people were very friendly and the rooms clean and meeting expectations. The snack at the bar was ok but not excellent, otherwise I would have given an excellent overall rating. The excellent location and the total value make this a very good deal.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear Tony L, thank you for staying with us again. We very much appreciate your comments regarding your recent stay . It is always a pleasure to receive positive feedback. I am sure that your feedback will serve as an encouragement to all of our staff. Please let us know which kind of food you were missing on our menu... More 

Tokyo, Japan
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 4, 2014

The main thing that makes this an airport hotel is that it has a free shuttle bus from the airport - which was there when we arrived. It's between 15-25 minutes from airport to hotel. The hotel is typical ibis, very basic with no bells and whistles. Check-in took a while since there were several people on our shuttle. No... More 

Was this review helpful? Yes 1
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this review

Dear WHCharlie, thank you for your comments regarding you recent stay with us at the Ibis Frankfurt Airport. I will share your comment with my team; especially with the bartender. I am sure that this feedback will serve as an encouragement to all of the staff as we strive to continuously improve the quality of our services. Thank you again... More 

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Additional Information about Ibis Frankfurt Airport

Address: Langer Kornweg 9a-11, 65451 Kelsterbach, Hesse, Germany
Location: Germany > Hesse > Kelsterbach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Frankfurt Airport 2*
Number of rooms: 132
Reservation Options:
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Also Known As:
Ibis Frankfurt Airport Hotel Kelsterbach
Ibis Hotel Kelsterbach

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