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Mercure Hotel Frankfurt Airport

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Am Weiher 20, 65451 Kelsterbach, Hesse, Germany (Formerly Novotel)
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Mercure Hotel Frankfurt Airport
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746 Reviews from our TripAdvisor Community

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Great Dunmow, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First time staying at this hotel. I am frequenting Frankfurt often for work and usually stay at the Lindner hotel or the Dorint. I was a little apprehensive at first as I was told this was not the best hotel but I had no choice due to availability of the other hotels. I was actually pleasantly surprised. For me the... More 

Helpful?
Thank Jason K
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you very much for your detailed review, Jason. We're delighted that you enjoyed your stay and look forward to welcoming you again soon at the Mercure Hotel Frankfurt Airport. Kind regards More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW

old, runddown, no sound-proof windows although right next to the airport. Bad service, would not recommend the hotel...far too expensive...in the toilette there was strange browne water, I didn't feel comfortable nor welcome in this hotel

Helpful?
Thank Albert K

Travelers are raving about these Kelsterbach hotels

Anthony, New Mexico
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here before a flight to the U.S. Dependable shuttle service, helpful staff. The receptionist even handed my my own shuttle schedule, which is also posted in the elevators . Nice room, fast wifi. Did not have time for breakfast. Very happy with my stay.

Helpful?
Thank Hildegard R
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Hildegard, Thank you very much for sharing your review of our hotel. It was a pleasure to read that you enjoyed your stay with us very much. Please return again soon to the Mercure Hotel Frankfurt Airport! Our kindest regards go out to Anthony, New Mexico. More 

London, United Kingdom
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel overnight whilst between flights. There was a free transfer from FRA terminal 1 but due to construction chaos, the signage was hard to locate. The bus wasn't all that well labelled either, and passengers had to resort to asking the drivers. Transfer to the airport in the morning required advanced booking so was better organised.... More 

Helpful?
Thank Joseph C
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Joseph, Thank you for your review. Please visit us again soon. Sincerely More 

Ljubljana, Slovenia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Free shuttle from airport, friendly reception stuff but quite surprised on the condition of walls in the whole hotel. Allover they are scratched so it looks like you came in some basement. Anyway room is ok, bed comfortable, basic bathroom but as per Mercure standard. Bar looks ok but we were waiting 15 minutes to pay our bill there In... More 

Helpful?
Thank Jure2011
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Jure2011, Thank you for your review of our hotel. Please return again soon. Sincerely More 

Gravette, Arkansas
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I only stayed here one night so I was not that let down by the hotel, but the location is not good. If you're only staying here for a night, you are almost forced to eat at the hotel restaurants because it is not close to many other options. The rooms are smaller, clean and sufficient. The corridors and hall... More 

Helpful?
Thank jscott479
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear jscott479, Thank you for your review of our hotel. Please return again soon. Sincerely, More 

Melbourne
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here only one night on our drive from Holland to Munich. The hotel is generally fine, thoigh does look very dated in many areas. Room was fine with our double and sofa/ fold out bed. Not a great deal of room when sofa was folded out but for one night it was fine. Bathroom has all you need.... More 

Helpful?
Thank Kroppers
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Kroppers, Thank you very much for sharing the experience of your stay with us. We hope that your positive observations outweigh your less positive observations and that you'll return to stay at our hotel again. Sincerely More 

Warsaw, Poland
Level Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

During my recent trip to Germany, I used the Mercure hotel in Kelsterbach for a short overnight stay between my flights to/from Frankfurt airport. I got a nice, well maintained and clean room. The staff was friendly and helpful, breakfast was OK, so most likely I will choose this hotel once again if I will have to stay in the... More 

Helpful?
1 Thank TomaszKozakowski
Brisbane, Australia
Level Contributor
156 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed January 6, 2016 via mobile

Just the 1 night here position not that far from airport on the free shuttle bus leaves every 30 minutes most times On checking in I was shocked check time is 2 pm and we were there 1 hour before that and if we wanted our room straight away it would be an extra 25 Euros' of course we just... More 

Helpful?
Thank ELILANG
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Guest, Thank you for taking the time to share the impression of your last stay. Rather than charging 100% for an early arrival, an amount of EUR 25.- is added to the bill for this service. Sincerely More 

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