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Steigenberger Hotel and Spa - Bad Pyrmont

Certificate of Excellence
Heiligenangerstrasse 2-4, 31812 Bad Pyrmont, Lower Saxony, Germany
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Steigenberger Hotel  and Spa - Bad Pyrmont
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92 Reviews from our TripAdvisor Community

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Traveler rating
    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (92)
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    (23)
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    (22)
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Norrkoping, Sweden
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had made a last minute booking on the hotel website, where we also bought an upgrade to a junior suite. Arriving, we asked if we could extend our stay even if that meant changing rooms. We were informed that the hotel was fully booked, despite available rooms on their webpage. Unless you speak german, a meaningful conversation is diffucult.... More 

Was this review helpful? Yes
Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review

Dear valued guest, thank you very much for your reply regarding your stay at our hotel in Bad Pyrmont. I'm very sorry, that your stay was not like expected. But I'm very glad, that you did enjoy your time in our wellness-area and that you liked our breakfast. I really do apologize, that you the feeling, that the employees you... More 

1 review
5 of 5 stars Reviewed June 30, 2015 via mobile

Thank you for the excellent performance. The Steigenberger Bad Pyrmont is a very nice hotel with friendly and motivated staff team. Perfect Location on the Kurpark. This was not my last stay in your hotel.

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Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung. Es freut uns, dass es Ihnen so ausgezeichnet bei uns gefallen hat... More 

1 review
5 of 5 stars Reviewed June 2, 2015

its was absolutely beautiful place with beautiful garden site and wonderfull wellness in excellent and elegant hotel. Thanks for the nice service and perfected breakfast and dinner. we will back soon Fransisca

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Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review
Google Translation

Sehr geehrter Gast, von Herzen möchte ich mich bei Ihnen für Ihre schöne Rückmeldung und die damit verbundenen Komplimente bedanken.... More 

Warsaw, Poland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 28, 2015

Hotel is located in an former castle, rooms are large and comfortable, some of them, those on first floor, facing front of the street have large balcony. They are also clean and well maintainded, Staf friendly, breakfast tasty, great pool and spa area. only strange thing was that on the day I was leaving they checked minibar three times.

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Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review

Dear valued guest, thank you very much for your nice reply. I'm very sorry for the disturbance on you check-out day. I did talk to the employees, and unfortionally, it was a misunderstanding between them. Generally, the mini bar needs to be checked on the check out day, so we can charge all the used items to the guests bill,... More 

Frankfurt, Germany
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 5, 2015

This was our second stay at this property. The five star hotel is located directly in the city center within walking distance to all shops, restaurants and other facilities in the city. At the same time you can reach it easily by car. There is public parking right in front of the hotel and also a little further down along... More 

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Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review
Google Translation

Sehr geehrter Gast, hiermit möchte ich mich aller herzlichst für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel bedanken. Wir... More 

Stuttgart, Germany
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 16, 2015

While approaching the hotel, I was wondering how a small town like Bad Pyrmont can have a 5 star hotel? The hotel is in the city center and it is advised that you learn about the parking garage before hand so that you do not park in a wrong manner and also on rainy days you do not get in... More 

Was this review helpful? Yes
Franziska F, General Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review

Dear Guest, thank you very much for your very detailed reply regarding your stay at the Steigenberger Hotel and Spa Bad Pyrmont. Thank you for all the compliments - it's really nice to read, that you enjoy your stay. The breakfast, the wellness-area and the surroundings... Thank you for your hint regarding the pillows. I will discuss this with our... More 

Brussels, Belgium
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 15, 2014

Took a 3 night stay at this hotel, enjoyed very much the spa facilities, room was for me was not a 5 star standard a plastic shower curtain that had seen better days!!! Bath plug did not work so bath kept needing to filled up constantly, and after a shower the floor was like a swimming pool. In the 3... More 

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Brussels, Belgium
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed November 14, 2014

We stayed three nights in this nicely decorated hotel in order to enjoy the spa and the Hufeland Thermae in the neighbourhood.The Hotel Spa is very nice and clean. I would suggest to avoid it in the weekend though as it gets very busy then. The room was comfortable and quiet, but the bathroom was somewhat dated (a shower curtain... More 

Was this review helpful? Yes
Franziska F, Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review

Dear Guest, thank you very much for your reply. It's nice to read, that you enjoyed your time in our hotel. Because of your comment regarding the shower curtains - we know, it is not up to date anymore. But I can tell you, that we are planing to renovate the guest rooms and change everything to a more modern... More 

Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 5, 2014

We tried to book a restaurant table for 6 persons for the Christmas holiday 25th Dec 2013 Front desk was absolutely rude, arrogant and unhelpful. We have never experienced such attitude at a hotel desk before.

Was this review helpful? Yes
Franziska F, Manager at Steigenberger Hotel and Spa - Bad Pyrmont, responded to this review

Dear Guest, first of all, thank you very much for your reply regarding your stay and the with it connected experiences you made. I am so sorry, that you felt teated completely wrong and the worst thing - in a rude manner. Please believe me, that this is not our way to operate and interact with guest. We are a... More 

Coventry, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed December 4, 2013

This hotel is lovely. Bad Pyrmont is a small town and the hotel is right in the centre of everywhere. The stand out point for us was the food at the restaurant...it was amazing. The waiters were really polite and helpful too. Nothing is too much trouble for them The bad point is and it may just be my wife... More 

Was this review helpful? Yes 2
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