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Mercure Duesseldorf Neuss

Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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1 room 1 adult
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Mercure Duesseldorf Neuss
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293 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed 3 weeks ago

When I arrived in my room, the toilet flush was defect and running all time. The 4 previous times I was in that Hotel always something happened. (smoker room instead of non-smoking room, no room at all, dirty linen etc.); In additon this time in Lobby it was smelling for sewerage, personal knew it and they wanted to fix it.... More 

Review collected in partnership with this hotel

Helpful?
Thank axeltripper
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your review. We noticed that your stay was not to your satisfaction. With great pleasure we can inform you that we will make some renovations in the coming months. We hope to see you again after our renovation. Your Mercure Düsseldorf Neuss Team More 

Landsmeer
1 review
4 of 5 stars Reviewed December 14, 2015

Very good hotel, big room, good breakfast, nice personnel although 4 stars is a rating a bit high (no minibar, no airco; by the way not very important for me personally) The walk to the S11 station is more then 5 minutes if you are not Bikila Abebe, and the fare to Duesseldorf Hbf is 5.50 one way But still... More 

Review collected in partnership with this hotel

Helpful?
Thank 386hs
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review. We are looking forward to welcome you again! Your team from Mercure Hotel Düsseldorf Neuss More 

Hoorn
1 review
2 of 5 stars Reviewed December 1, 2015

Even though we booked a twin room, we were assigned a double. Even though the hotel said they were fully booked, after some conversation a twin was provided. The hotel advertises that the bar was until 1am open, however when we went for a night cap at just before 12am, the bar was closed. We were told to use the... More 

Review collected in partnership with this hotel

Helpful?
Thank 406donnav
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review
Google Translation

Beste gast, Dank u voor uw beoordeling. Jammer dat je niet tevreden waren. We zouden blij zijn als u ons... More 

Travelers are raving about these Neuss hotels

Amsterdam, The Netherlands
1 review
2 of 5 stars Reviewed December 1, 2015

Smoking room, didn't book it Poor breakfast Not enough tables for couples Found several pubic hairs on: bathroom sink, shower wall, bathroom ceiling, spider webs in bathroom, had an irritating skin Every morning after sleeping on the pillows

Review collected in partnership with this hotel

Helpful?
Thank Paul J
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your time reviewing the hotel. We noticed that your stay was not to your satisfaction. Your points of criticisms regarding the cleaning we discussed directly with our housekeeping. This is really not part of our standard. We hope to see you again as a guest of our hotel. Have a nice christmas time! Your Mercure... More 

Chester
1 review
4 of 5 stars Reviewed November 30, 2015

Clean and comfortable hotel with good service. All staff fluent in German and English (probably several other languages too!). Just a pity the pool wasn't indoors, however, this is probably an advantage in the summer. Location is great to travel / from and to as its just off the Autobahn, however, there's not much in the surrounding area within walking... More 

Review collected in partnership with this hotel

Helpful?
Thank bradmG832KG
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your review. We noticed that your stay was to your satisfaction. We hope to see you again,soon. Have a nice christmas time! Your Mercure Düsseldorf Neuss Team More 

Netanya
1 review
4 of 5 stars Reviewed November 28, 2015

Good value for competitive price. not a luxury hotel, but good enough. The hotel is far from town center. near the hotel several places to eat. in general it is good hotel with good service and friendly stuff.

Review collected in partnership with this hotel

Helpful?
Thank fishbhin
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your review. We noticed that your stay was to your satisfaction. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team More 

Coventry
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 16, 2015

I found the hotel had clean rooms a comfortable bed and nice thick curtains. Bar buffet food good too for those who arrive from evening flights. Breakfast ok and good coffee Would use this facility again.

Review collected in partnership with this hotel

Helpful?
Thank rblackie_11
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for taking the time to post a review followingn your recent stay with us. With large joy we noticed that your stay was completely to your satisfaction. We are looking forward towelcoming you again in the not too far distant future. Your Mercure Düsseldorf Neuss Team More 

1 review
3 of 5 stars Reviewed November 15, 2015

Nothing special. A functional business hotel. A bit dated. Room, although non smoking had clearly been used as a smoking room recently. Smell of stale smoke and mothballs.Restaurant / bar staff attentive. Front desk less so. Food ok, Overall nothing special. Wouldnt recommend

Review collected in partnership with this hotel

Helpful?
Thank Dave E
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for you feedback. We regret,that your stay was not to your satisfaction. The team of Mercure Düsseldorf Neuss More 

Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed October 27, 2015 via mobile

This hotel is 50 minutes from the Dusseldorf Messe or 50-70 Euros each way. They said the hotel was full but the place is empty and void of any atmosphere. Service is slow but if you like this then it is the hotel for you. Rooms are clean and basic. However I have stayed in better Mercure. I used my... More 

Helpful?
Thank David M
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your feedback. We regret, that you didn´t enjoy your stay in our hotel! Your team from the Mercure Hotel Düsseldorf Neuss More 

St Albans
1 review
2 of 5 stars Reviewed October 17, 2015

I have stayed at this hotel for nearly 4 years. It is getting worse every stay. A single duvet on a double bed...No Air con. If you open the window to get fresh air the sound of the motorway invades. The food menu has only changed once in 4 years!

Review collected in partnership with this hotel

Helpful?
Thank 412nigela
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your feedback! We will share your observations with the relevant departments. Your team of the Mercure Hotel Düsseldorf Neuss More 

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