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Mercure Duesseldorf Neuss

Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Duesseldorf Neuss
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Mercure Duesseldorf Neuss
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190 reviews from our community

Traveler rating
    27
    74
    59
    22
    8
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49
23
25
90
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (54)
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Neuss, Germany
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 weeks ago

Good placement,quiet area.Goor,rich breakfast buffet. Restaurant offer in the vening not big,but satisfactory for most tastes.Food is good. Very friendly service in restaurant and reception. Good also for tourists that prefer quiet places.

Review collected in partnership with this hotel

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your feedback about your stay in our hotel. With large joy we noticed that your stay felt to your satisfaction. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team More 

Goslar, Germany
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 2, 2015

From Sunday to Monday. Check in Late, only the Bar was Open. But dont worry, the Meals where "Perfect". The Service excellence.... The Rooms including the Bathroom where very clean. We have Booked 2 Single Bed for this Doubleroom. We have had a good Night. Breakfast was good, typical Buffet. Tea, Coffee, Milk, Juice, Water...... Several sorts of Bread, Ham... More 

Review collected in partnership with Galahotels.com

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, first we want to thank you for your review ! We are very delighted that you had a good time in our hotel and that we could convinced you of us and our services. We hope you will visit us again soon ! Until then we wish you pleasant time and remain with kind regards from Neuss. Your... More 

Middlesbrough, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

Stayed at hotel last weekend x lovely rooms and very helpful reception staff x definitely would recommend Only 10 minute walk to train station to get into Düsseldorf centre where the markets are beautiful x

Was this review helpful? Yes 1
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, Thank you for your review. We are very elighted that you had a good time in our hotel and that we could convinced you of us and our services. We hope you will visit us again ! We wish you merry christmas and a happy new year ! Your Mercure Düsseldorf Neuss Team More 

Long Beach, California
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 3, 2014

We had a tough time locating this hotel even with a GPS. It kind of blends in with the surrounding apartment buildings and has really small signage. The staff at the front desk was polite and efficient. The room itself was decent sized and clean. The carpeting in the corridors seemed a little careworn. The breakfast was very good and... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Monica Thank you for your nice comments following your recent stay with us. I am delighted to hear that you had a great stay with us and that in particular you found the staff very kind and helpful. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team More 

Reading
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 27, 2014

I stayed 3 nights in September 2014 with work after my usual hotel was full. The Mercure looks OK from the outside and is reasonably convenient for Neuss, but there's lots of little things that let it down. Firstly, on arrival a colleague and I were told that the only rooms left were smoking rooms. I find it bizarre that... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, first we want to thank you for your open words. We regeret that you couldn´t enjoy your stay in our hotel. We are very sorry that you made these experiences during your stay and we can understand your anger. Your points of critism are very important because now it is possible for us to improve ourselves. You can... More 

London, United Kingdom
Top Contributor
517 reviews 517 reviews
114 hotel reviews
288 helpful votes 288 helpful votes
4 of 5 stars Reviewed September 19, 2014

If you need a business hotel in Neuss this is a good choice. I prefer a couple of other but this has a good value for money ratio, rooms are functional and well decorated, my only negative point is the pillows, as there were only one choice and it was not very confortable. I always think that for these kind... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your feedback. We noticed that you had a good stay in our hotel and we will welcome you again as soon as possible ! Have a good time ! Your Mercure Düsseldorf Neuss Team More 

Aix-en-Provence, France
Top Contributor
108 reviews 108 reviews
71 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed September 11, 2014

Off Autobahn 57,Neuss Norf exit ,head south and turn right at the Esso station.At night rely on the GPS as the Mercure sign is small and unlit.In the woods,quiet ,featuring a rather big pool that I used everyday for laps.Wifi worked efficiently and staff was OK.Everything was fine during my 3 nights stay:Good choice for south Dusseldorf;

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you very much for your review. We are very delighted that you had a good stay in our hotel. We hope you will visit us again ! Have a good time ! Your Mercure Düsseldorf Neuss Team More 

Dlugoleka, Poland
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 1, 2014

Quiet hotel, just off the highway in Neuss Norf. Average is the word that describe best the hotel, its surroundings and quality. on the good side they improved the wi-fi coverage in the rooms, but the breakfast buffet is really, really simple given the high price they charge for it.

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review. Unfortunately we have taken notice that your stay was not completely to your satisfaction. Your points of critiscm concerning the breakfast were immediately told to the responsible department manager. We hope we will see you again in our hotel ! Your Mercure Düsseldorf Neuss Team More 

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