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All 17 Neuss hotels

Mercure Duesseldorf Neuss

4.0 of 5 Hotel   |   Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Duesseldorf Neuss
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Ranked #7 of 17 Hotels in Neuss
A recent review
4 of 5 stars reviewed 3 days ago
Ricardo B London, United Kingdom
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158 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
301 reviews 301 reviews
78 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If you need a business hotel in Neuss this is a good choice. I prefer a couple of other but this has a good value for money ratio, rooms are functional and well decorated, my only negative point is the pillows, as there were only one choice and it was not very confortable. I always think that for these kind... More

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Aix-en-Provence, France
Top Contributor
95 reviews 95 reviews
62 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

Off Autobahn 57,Neuss Norf exit ,head south and turn right at the Esso station.At night rely on the GPS as the Mercure sign is small and unlit.In the woods,quiet ,featuring a rather big pool that I used everyday for laps.Wifi worked efficiently and staff was OK.Everything was fine during my 3 nights stay:Good choice for south Dusseldorf;

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Dlugoleka, Poland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Quiet hotel, just off the highway in Neuss Norf. Average is the word that describe best the hotel, its surroundings and quality. on the good side they improved the wi-fi coverage in the rooms, but the breakfast buffet is really, really simple given the high price they charge for it.

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Cardiff, United Kingdom
2 reviews
4 of 5 stars Reviewed August 16, 2014

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane... More

Review collected in partnership with Mercure Hotels

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team More

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

I stayed for three nights. The room:- Ours was ok. I was very surprised the hotel did not have any Air Conditioning (AC). It smelt of stale and dust and the bed sheets were not changed throughout our stay. Our double bed had two single blankets?? Other service:- *Due to no AC, we then asked the reception for ice on... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened... More

Odense, Denmark
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 24, 2014 via mobile

No words can explain how we where treated from the moment we stepped into the hotel. I'll jump over the episodes about the very unfriendly woman at the from desk and tell about the shocking experience when we kindly requested some bed sheets, pillows, etc for the kids. We booked a room for 2 kids and two adults for my... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, first of all we want to excuse us for these things you explained and for your bad experience in our hotel. We always strive to offer our guests a pleasant stay and a courteous and friendly service. So we really regret, that we couldn’t achieved this with you and your family. We know, that no word could undo... More

Seoul, South Korea
2 reviews
1 of 5 stars Reviewed May 19, 2014

It took me 30 minutes for checking out in the morning. No other guest before myself. The lady at reception took the phone twice while processing my check-out, without any excuse. I do not understand why there was only one staff at reception at 7:30 AM, busy morning time for business people. I had to pay first the amount what... More

Review collected in partnership with Accorhotels.com

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Guest, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 18, 2014

Stayed here for 7 nights during an exhibition at Dusseldorf, along with many team members. It is a value for money kind of place. The breakfast had a reasonably good variety and quality (although there are no live counters), the room was functional (decent size, comfortable bed) and the wifi was quick and effective. Late one night, I ordered apple... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you very much for your review. With large joy we noticed that your stay was to your satisfaction. We only have Minibars in our BUSINESS KATEGORIE ROOMS. They will cost € 15,- per day more and you have free use of minibar and free use of coffee & tea facilities in the room. We are looking forward... More

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Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 84
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TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Priceline, Tingo, ACCOR, Odigeo, Otel, Agoda and Venere so you can book your Mercure Duesseldorf Neuss reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Duesseldorf Neuss

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