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All 18 Neuss hotels

Mercure Duesseldorf Neuss

4.0 of 5 Hotel   |   Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Duesseldorf Neuss
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Ranked #7 of 18 hotels in Neuss
A recent review
4 of 5 stars reviewed 1 week ago
Jason928 Cardiff, United Kingdom
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153 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Cardiff, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane... More

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team More

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed for three nights. The room:- Ours was ok. I was very surprised the hotel did not have any Air Conditioning (AC). It smelt of stale and dust and the bed sheets were not changed throughout our stay. Our double bed had two single blankets?? Other service:- *Due to no AC, we then asked the reception for ice on... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened... More

Odense, Denmark
Contributor
17 reviews 17 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

No words can explain how we where treated from the moment we stepped into the hotel. I'll jump over the episodes about the very unfriendly woman at the from desk and tell about the shocking experience when we kindly requested some bed sheets, pillows, etc for the kids. We booked a room for 2 kids and two adults for my... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, first of all we want to excuse us for these things you explained and for your bad experience in our hotel. We always strive to offer our guests a pleasant stay and a courteous and friendly service. So we really regret, that we couldn’t achieved this with you and your family. We know, that no word could undo... More

Seoul, South Korea
2 reviews
1 of 5 stars Reviewed May 19, 2014

It took me 30 minutes for checking out in the morning. No other guest before myself. The lady at reception took the phone twice while processing my check-out, without any excuse. I do not understand why there was only one staff at reception at 7:30 AM, busy morning time for business people. I had to pay first the amount what... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Guest, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 18, 2014

Stayed here for 7 nights during an exhibition at Dusseldorf, along with many team members. It is a value for money kind of place. The breakfast had a reasonably good variety and quality (although there are no live counters), the room was functional (decent size, comfortable bed) and the wifi was quick and effective. Late one night, I ordered apple... More

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you very much for your review. With large joy we noticed that your stay was to your satisfaction. We only have Minibars in our BUSINESS KATEGORIE ROOMS. They will cost € 15,- per day more and you have free use of minibar and free use of coffee & tea facilities in the room. We are looking forward... More

Monza, Italy
Top Contributor
251 reviews 251 reviews
49 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed April 9, 2014

The property is not Mercury standards. This is an old building with staines in the carpet and old glass doors. I also had the unfortunate situation to stay in a smoking room which stinked. Luckily I left the window open the all day and the next night was ok. This could have been done by the hotel before... The people... More

Was this review helpful? Yes 2
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Torino74, first we want to thank you for your open words and for taking the time to write down your experience about your stay in our hotel. Because of the booking situation we had no NON Smoking rooms available on your arrival date. We offered you to change in the evening from your second day on a NON Smoking... More

Yokohama, Japan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2014

I sayed here for 2 nights with my colleagues, and had two dinners and two breakfasts. Today I am in Ibis in Austria, and this Ibis does much better job than Mercure Dueseldorf-Neuss so far. Cons: Building is so out-dated, no airconditioning control (at least I could not find one), flies in the room (even in winter?!), over-priced drinks and... More

Was this review helpful? Yes 1
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, first we want to thank you for your open words. We regret that you couldn´t enjoy your stay in our hotel. We are sorry that you made these experiences during your stay and we can understand your anger. Your points of critism are very important because now it is possible for us to improve ourselves. You can be... More

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Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
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Also Known As:
Accor Duesseldorf Neuss

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool
Hotel Style
#2 Ski-In / Ski-Out Hotel in Neuss #5 Luxury Hotel in Neuss
Hotel Class
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europe s biggest indoor-skitrack. 3-star hotel with 84 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 
Number of rooms
84

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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