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All 17 Neuss hotels

Mercure Duesseldorf Neuss

4.0 of 5 Hotel   |   Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Duesseldorf Neuss
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Ranked #6 of 17 Hotels in Neuss
A recent review
4 of 5 stars Reviewed October 3, 2014
Monica_VX Long Beach, California
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168 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Beach, California
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 3, 2014

We had a tough time locating this hotel even with a GPS. It kind of blends in with the surrounding apartment buildings and has really small signage. The staff at the front desk was polite and efficient. The room itself was decent sized and clean. The carpeting in the corridors seemed a little careworn. The breakfast was very good and... More 

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Monica Thank you for your nice comments following your recent stay with us. I am delighted to hear that you had a great stay with us and that in particular you found the staff very kind and helpful. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team More 

Reading
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 27, 2014

I stayed 3 nights in September 2014 with work after my usual hotel was full. The Mercure looks OK from the outside and is reasonably convenient for Neuss, but there's lots of little things that let it down. Firstly, on arrival a colleague and I were told that the only rooms left were smoking rooms. I find it bizarre that... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, first we want to thank you for your open words. We regeret that you couldn´t enjoy your stay in our hotel. We are very sorry that you made these experiences during your stay and we can understand your anger. Your points of critism are very important because now it is possible for us to improve ourselves. You can... More 

London, United Kingdom
Top Contributor
377 reviews 377 reviews
92 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed September 19, 2014

If you need a business hotel in Neuss this is a good choice. I prefer a couple of other but this has a good value for money ratio, rooms are functional and well decorated, my only negative point is the pillows, as there were only one choice and it was not very confortable. I always think that for these kind... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your feedback. We noticed that you had a good stay in our hotel and we will welcome you again as soon as possible ! Have a good time ! Your Mercure Düsseldorf Neuss Team More 

Aix-en-Provence, France
Top Contributor
102 reviews 102 reviews
67 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed September 11, 2014

Off Autobahn 57,Neuss Norf exit ,head south and turn right at the Esso station.At night rely on the GPS as the Mercure sign is small and unlit.In the woods,quiet ,featuring a rather big pool that I used everyday for laps.Wifi worked efficiently and staff was OK.Everything was fine during my 3 nights stay:Good choice for south Dusseldorf;

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you very much for your review. We are very delighted that you had a good stay in our hotel. We hope you will visit us again ! Have a good time ! Your Mercure Düsseldorf Neuss Team More 

Dlugoleka, Poland
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 1, 2014

Quiet hotel, just off the highway in Neuss Norf. Average is the word that describe best the hotel, its surroundings and quality. on the good side they improved the wi-fi coverage in the rooms, but the breakfast buffet is really, really simple given the high price they charge for it.

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review. Unfortunately we have taken notice that your stay was not completely to your satisfaction. Your points of critiscm concerning the breakfast were immediately told to the responsible department manager. We hope we will see you again in our hotel ! Your Mercure Düsseldorf Neuss Team More 

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2014

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team More 

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

I stayed for three nights. The room:- Ours was ok. I was very surprised the hotel did not have any Air Conditioning (AC). It smelt of stale and dust and the bed sheets were not changed throughout our stay. Our double bed had two single blankets?? Other service:- *Due to no AC, we then asked the reception for ice on... More 

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened... More 

Odense, Denmark
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 24, 2014 via mobile

No words can explain how we where treated from the moment we stepped into the hotel. I'll jump over the episodes about the very unfriendly woman at the from desk and tell about the shocking experience when we kindly requested some bed sheets, pillows, etc for the kids. We booked a room for 2 kids and two adults for my... More 

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, first of all we want to excuse us for these things you explained and for your bad experience in our hotel. We always strive to offer our guests a pleasant stay and a courteous and friendly service. So we really regret, that we couldn’t achieved this with you and your family. We know, that no word could undo... More 

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Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 84
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Also Known As:
Accor Duesseldorf Neuss

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