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Mercure Duesseldorf Neuss

Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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1 room 1 guest
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225 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (225)
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    (57)
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    (84)
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    (39)
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United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel. The property is rather old, with accessibility issues that come with this type of properties. I had a family room which was large and clean, but lacked air conditioning, something you expect in a four star hotel. I think this is the first hotel I visited in years that does not have an accessible... More 

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review! It´s right that we have no air conditioning and our house is not perfect suitable for persons with mobility impairments. But we hope you enjoyed the rest of your stay and we will welcome you again. Your Team from Mercure Hotel Düsseldorf Neuss More 

Ramsgate, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was clean and comfortable, the staff were friendly and helpful and the food was good in the restaurant. It would have been nice to have tea and coffee in the rooms and there was no air conditioning so could get warm. Overall a nice hotel to stay in as a family

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your time reviewing the hotel. We are delighted that you enjoyed your stay in our hotel. For your next booking please choose our business categorie. This rooms dispose of a minibar and coffee-/ and tea facilities. See you next time ! Your Mercure Düsseldorf Neuss Team More 

Gouda
1 review
2 of 5 stars Reviewed 2 weeks ago

No climate control, becomes very hot in the summer. Also the cushions are not good. Normally a 4 star hotel has multiple cushions to choose from. This is here not the case. The reception is good and also the breakfast is good.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest. Thank you for your review. We noticed that your stay was not completely to your satisfaction. We are very sorry about the missing airconditioning. We hope to see you again as a guest in our hotel ! Your Mercure Düsseldorf Neuss Team More 

Travelers are raving about these Neuss hotels

Amsterdam
1 review
3 of 5 stars Reviewed July 13, 2015

Nice location for city trip. Quit and green. Breakfast is good. Meat was not covered and that was not hygienic. The room was to far from the reception. Heavy doors in the halls. No minibar. Nice and friendly staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, thank you for your review. Please ask next time for a business room at the groundfloor, so you will have a shorter way to the reception and you will have a minibar. We are looking forward to welcome you again. Your Team from the Mercure Hotel Düsseldorf Neuss More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 1, 2015

Friendly staff, oldisch building refurbished to make up. Quite isolated so either taxi or car needed. Sport facilities avarage. Good Alt beer at the bar. Good also for tourists that prefer quiet places.

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review! We are looking forward to welcome you again! Nice greetings from Neuss The Team from Mercure Hotel Düsseldorf Neuss More 

Neuss, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed April 19, 2015

Good placement,quiet area.Goor,rich breakfast buffet. Restaurant offer in the vening not big,but satisfactory for most tastes.Food is good. Very friendly service in restaurant and reception. Good also for tourists that prefer quiet places.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your feedback about your stay in our hotel. With large joy we noticed that your stay felt to your satisfaction. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team More 

Goslar, Germany
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 2, 2015

From Sunday to Monday. Check in Late, only the Bar was Open. But dont worry, the Meals where "Perfect". The Service excellence.... The Rooms including the Bathroom where very clean. We have Booked 2 Single Bed for this Doubleroom. We have had a good Night. Breakfast was good, typical Buffet. Tea, Coffee, Milk, Juice, Water...... Several sorts of Bread, Ham... More 

Review collected in partnership with Galahotels.com

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Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, first we want to thank you for your review ! We are very delighted that you had a good time in our hotel and that we could convinced you of us and our services. We hope you will visit us again soon ! Until then we wish you pleasant time and remain with kind regards from Neuss. Your... More 

Middlesbrough, England, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

Stayed at hotel last weekend x lovely rooms and very helpful reception staff x definitely would recommend Only 10 minute walk to train station to get into Düsseldorf centre where the markets are beautiful x

Was this review helpful? Yes 1
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guests, Thank you for your review. We are very elighted that you had a good time in our hotel and that we could convinced you of us and our services. We hope you will visit us again ! We wish you merry christmas and a happy new year ! Your Mercure Düsseldorf Neuss Team More 

Long Beach, California
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 3, 2014

We had a tough time locating this hotel even with a GPS. It kind of blends in with the surrounding apartment buildings and has really small signage. The staff at the front desk was polite and efficient. The room itself was decent sized and clean. The carpeting in the corridors seemed a little careworn. The breakfast was very good and... More 

Was this review helpful? Yes
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Monica Thank you for your nice comments following your recent stay with us. I am delighted to hear that you had a great stay with us and that in particular you found the staff very kind and helpful. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team More 

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