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Holiday Inn Dusseldorf-Neuss

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Anton-Kux-Strasse 1, 41460 Neuss, North Rhine-Westphalia, Germany
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Holiday Inn Dusseldorf-Neuss
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Holiday Inn Dusseldorf-Neuss
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147 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
206 reviews 206 reviews
94 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

On the positive side, there is free outside and paid for underground parking. The wifi in the hotel is good. Accommodation rates are competitive with equivalent hotels in the area. The outside beer garden is pleasant, weather dependent. On the concern side, the room interior is so tired and dreary looking. It really needs a refurbishment, including the suites. The... More 

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Copenhagen, Denmark
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 weeks during a business trip to Neuss. The hotel is located in a business park on the outskirts of Neuss, but is only a 15min walk from the historic old town. The hotel itself is fine, what you would normally expect from a business hotel. My room was fairly old but clean and surprisingly big.... More 

Was this review helpful? Yes 1
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear Springbok99, Thank you so much for staying at the Holiday Inn Dusseldorf-Neuss and taking the time to write a review. We're glad that you enjoyed the size of our guest rooms. They are with the minimum size of 27 square meters indeed larger than average hotel rooms. We also would like to thank you for recommending our breakfast -... More 

London
Top Contributor
51 reviews 51 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great customer service, very large rooms but very dated furniture although linen all new and clean. Bathroom fairly modern but horrendous shower, almost non-existent pressure when turned warm. Restaurant was very nice and contemporary in decor but food was very bland. Had spaghetti with shrimps for mains, which was dressed in only olive oil. To top it off was bitten... More 

Was this review helpful? Yes 1
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear london_traveller9 , Thank you for having chosen our hotel and I'd also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We strive to provide the best possible service and experience and it... More 

Vancouver
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

very nice to see the improvement done since my last stay & feedback. after giving this positive feedback to the reception staff incl. manager on duty I was asked what was wrong ladt time. after explaining I am not sure how the communication paths are here but anyhow. it was better than last time. and the general quality is good.... More 

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HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear comesgoes, Thank you very much for staying with us again and your loyal feedback. We are glad that you enjoyed your time and were satisfied with our services. We really appreciate this and will forward this to our staff. If you come back to Neuss, we would be happy to welcome you again. In case of any room preference... More 

Birmingham
Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 31, 2015

Stayed here for 6 days over 3 different trips with work and would use again. The hotel has a great location (for where I worked), the wifi is decent and has good coverage, not perfect in the rooms but good enough most of the time. The hotel restaurant was being renovated during the 4 weeks and three times I stayed... More 

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HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear mrgavinconway, Thank you for your nice review and for being IHG RewardsClub Platinum Member! Meanwhile the renovation of our restaurant "Amaroso" is finished. It was equipped with new furnishings and fittings and achieved a modern and contemporary look and atmosphere. We are really looking forward to accomodate you on your next trip! If you have any room preference or... More 

Vijfhuizen, The Netherlands
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2015

Neat Hotel Room with comfortable bed. WIFI works fine. The restaurant was (Temp) in a meeting room due to refurbishing. Food was good. Check-out went smoothly. The Hotel is close to a very big shopping mall (15-20 min walk).

Was this review helpful? Yes
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear RobertK, Thank you very much for taking the time to evaluate your stay at the Holiday Inn Duesseldorf-Neuss. We're glad that you enjoyed your time and were satisfied with our services. Looking forward to welcoming you back again soon. With kind regards, Arnd Hagemeier General Manager More 

Senior Contributor
36 reviews 36 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2015

We have used this hotel twice now in the last month having 6 rooms each time. All rooms are nice and clean well decorated only fault really is the internet you can only log on 1 device so if you have your phone connected then cant use ipad or computer also have to keep logging on because it just disconnects... More 

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HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear Paulisa69, Thank you for your positive feedback. We sincerely appreciate you rating the Holiday Inn Dusseldorf-Neuss and are happy to hear, that you enjoyed your stay. We regret very much for falling short of your expectations concerning our free internet offers. Therefore we recommend to you to become an IHG Rewards Club member. You will earn loyalty points and... More 

Top Contributor
53 reviews 53 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 14, 2015

Stayed in room 116 from 9-12 May. Again I think our room was given away but this was ok it was a smoking room with a small bed but the air con worked the offered to change it next day, anyway it was a good stay. Great restaurant and bar staff. We will be back.

Was this review helpful? Yes 1
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear 01480, Thank you very much for being such a loyal guest and again for your feedback. We really appreciate this. It is good to know that you enjoyed your stay with us at the Holiday Inn Dusseldorf-Neuss. We will forward your kind words to our staff. Our apologies that we couldn't offer you your preferred roomtype. Please contact us... More 

Rigby, Idaho
Top Contributor
221 reviews 221 reviews
213 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed April 30, 2015

This Holiday Inn is a full-service hotel in a business area of Neuss. You can walk to the center of Neuss in 10-15 minutes, or take advantage of the hotel bicycle at no cost as I did. Dusseldorf is about 5-10 minutes from the hotel by car. I had a good stay, here are my pros and cons: PROS: As... More 

Was this review helpful? Yes 1
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear ajnuff, First of all thank you for being IHG Rewards Club Platinum Member and for providing us with such thorough feedback. We are always interested in our guests’ feedback to improve our services. We're very glad to hear you liked the size of our guest rooms and you liked our service and the team. It is always very motivating... More 

Vancouver
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 22, 2015

quick and friendly checkin yet a bit standardized phrases from the girl at reception. after two nights and two breakfast I wonder if it is really necessary that guest area greating the breakfast waitresses with a hug and "hey sugar how are things this morning..." Somewhat weird. After the first night I had left two refundable bottles in my room,... More 

Was this review helpful? Yes
HIDUSNS, General Manager at Holiday Inn Dusseldorf-Neuss, responded to this review

Dear comesgoes, Thank you very much for being our guest and sharing your feedback online. We sincerely regret that we did not exceed your expectations during your present stay. We already shared and discussed your comments with the respective departments in order to prevent this from happening in the future. We hope you won't hesitate to mention such issues to... More 

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