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Swissotel Dusseldorf/Neuss

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Rheinallee 1, 41460 Neuss, North Rhine-Westphalia, Germany
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1 room 1 adult
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Swissotel Dusseldorf\/Neuss
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451 Reviews from our TripAdvisor Community

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Verona, Italy
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

We booked a room through Booking for the weekend of 29-31/01 at the Hotel. The booking did specify that no charge was going to be applied to the credit card used to reserve the room. However, the hotel booked a charge of 350 € to credit card without saying anything, charged the room to the credit card that was presented... More 

Helpful?
Thank Sonia965
Savage, Minnesota
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had a nice stay at the Swissotel. The front desk staff was efficient, although not all staff spoke English. The restaurant was very nice, with views of the Rhein and walking area. The breakfast offering was varied and very good. Made-to-order omelets and eggs were available. They only served regular coffee, which was a little disappointing. If you want... More 

Helpful?
Thank savagecycler
Leuven, Belgium
Level Contributor
279 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed December 30, 2015

Stayed for two nights in this hotel. Our room was very clean and comfortable. The (separate) beds were very good. The screen in the bath was too small though, which resulted in a flooded bathroom after taking a shower. We stayed at the eleventh floor and the view on the river was really gorgeous. The hotel is not located in... More 

Helpful?
Thank CarolienBAC
Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Carolien, thank yous o much for your very positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about the shower shield in the bathroom. I will discuss it with my colleagues in the next quality meeting. Thank you again and the whole team wishes you ha happy New Year. Best... More 

Soest, The Netherlands
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed December 27, 2015 via mobile

The hotel is 7km from Düsseldorf. When you take public transport during the evening, you must know you need to walk through some dark alleys. By car you are in 10 minutes into the bigger parking lots which charge you between 1,50 a 2,50 euro an hour. Taxi will cost you around 20-25 euros. And by foot it takes about... More 

Helpful?
Thank mahlegrand
Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Mahlegrand, thank you so much for taking your time to give us such a detailed feedback! We are glad to learn that you liked it hear and we are happy that you gave us such useful advice how to improve. I will talk to my colleagues in our next quality meeting and hopefully we get the chance at your... More 

Opwijk, Belgium
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 21, 2015

Stayed 3 days in this congress hotel. Good sauna and pool facilities. A lot of parking facilities. Take the tram to Dusseldorf city center. Shopping mall in the street. Quality hotel, excellent breakfast and spacious room with view on the river.

Helpful?
Thank 490petra
Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Petra, thank you so much for your very positive feedback!!! The whole team is so happy to hear that you enjoyed your stay. We would like to welcome you back soon. Until then we wish you all the best for the year 2016. Best regards, Barbara Bücken Communications Manager More 

Limerick, Ireland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 14, 2015 via mobile

Multiple previous stays in this hotel but first time posting a review. A hotel you are likely to stay in for business purposes only due to it's location in Neuss. Offers nice views of Dusseldorf but a 20 minute drive outside the city centre. Have always found the staff to be pleasant but the breakfast buffet has declined in recent... More 

Helpful?
Thank Kevin R
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Kevin, thank you so much for your feedback, we are glad to hear, that even if we could not completely fulfill your expectations still the positives outweighs the negative. Thank you so much, and hopefully we will get a chance in the new year to prove it even more obvious. All the best from Neuss, Barbara Bücken Communications Manager More 

Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 14, 2015

You simply know when you receive a German service: accurate, sharp and no room for feelings As a matter of fact is not a bad thing (sometimes) no to have that over fake smile that you receive at front desk or the “thank you very much Sir” when you walk out the breakfast hall and then feel that something is... More 

Helpful?
Thank Martin F
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Martin, I'm very happy to read that you enjoyed your stay, and that we in some cases we even could positively surprise you. Our aim is that our guests feel happy and comfortable. Unfortunately we only managed in a few things, but you were quite irritated by the behaviour of our staff. I can assure you, that this was... More 

Brussels, Belgium
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015 via mobile

Just a great hotel for a city visit due to the proximity of the s-bahn and distance to the city centre. The room we had had a nice view of the Rhine river, blackout curtains and very comfortable bed! We got free parking outside and the free wifi is great too. Dinner and breakfast is good and in general nothing... More 

Helpful?
Thank stellah05
Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Stella, thank you so much for your very perfect feedback. I'm glad you liked your stay and I also want to thank you for your feedback about the shower shield in the bathroom. I will discuss it with my colleagues in the next quality meeting. Thank you again and the whole team wishes you ha happy New Year. Best... More 

Leuven, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2015

I wanted to go Christmas shopping with my mom and found this hotel just outside the city. We stayed in a Riverview room with breakfast. The location is very good and staff was very helpful to help us figure out what tram we had to take to get to Düsseldorf city center, at what tracks, at what price and at... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Bianca O
Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Bianca, thank you so much for your perfect and detailed feedback. I'm glad you liked your stay and hopefully we will be able to welcome you back soon. Thank you again and the whole team wishes you ha happy New Year. Best regards, Barbara Bücken Communications Manager More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 7, 2015

Arrived quite late after a long 3 over hours drive. Friendly front desk and check-in was really fast and smooth. Suggestion to check out upon check in was very proactive and great as it saves time the next day due to a conference being held in the hotel. Hotel room was amazingly clean and very comfortable. Love it. Except for... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank JenJanice
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear JenJanice, what an amazing review. We are really glad to learn, that you enjoyed your stay so much, and it is nice to know that you were happy with our service. We will check on the WiFi what went wrong. Maybe you have more detailed information for me? Were you looking for a place to park inside? We offer... More 

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