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Swissotel Dusseldorf/Neuss

Rheinallee 1, 41460 Neuss, North Rhine-Westphalia, Germany
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1 room 1 guest
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Swissotel Dusseldorf\/Neuss
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380 Reviews from our TripAdvisor Community

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    100
    191
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • All months
    (380)
  • Mar-May only
    (84)
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    (113)
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    (104)
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Dusseldorf, Germany
1 review
3 of 5 stars Reviewed 2 days ago NEW

Wifi is one of the most important and basic things in a hotel, I dont understand how Swisshotel, which is meant to be a 4 star dont understand this!! You can only use 1 device at a time, thats pathetic, its slow, and very very hard to connect, connection is weak, only works in certain areas. You guys really need... More 

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Burgerveen
1 review
1 of 5 stars Reviewed 2 weeks ago

In view of weather forecast the availability of a/c in the rooms was a "conditio sine qua non" and the most important requirement. The installed system was totally inadequate to provide any comfort needed. We cancelled follow on bookings

Review collected in partnership with Swissotel Hotels & Resorts

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Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Johannes, Sorry to hear that you were affected by our aircon malfunction. The high temperature caused a breakdown of the aircon and we are waiting now for a new generator. Unfortunately that will take a few weeks. Did you mention at the checkout that you had problems with the heat? I can’t review your booking details to contact you,... More 

Jeddah
1 review
4 of 5 stars Reviewed 3 weeks ago

Spacious and clean room and bathroom - Very helpful and friendly staff - Very nice view of the Rhine The only problem was the location that is a bit far from major attractions and restaurants in Dusseldorf.

Review collected in partnership with Swissotel Hotels & Resorts

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Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Imad Thank you very much for your evaluation of your stay here at the Swissôtel. We are happy to learn that the guestroom reached your expectations. And that you felt welcomed by our service team. That is a big compliment, I will forward to our team, this is a big motivation. Unfortunately your opinion has been marred a bit... More 

Rotterdam
1 review
5 of 5 stars Reviewed July 23, 2015

Nice breakfast. Modern Style rooms and restaurant /bar modern swimmingpool and fitness area sauna. Nice comfort room television. Wifi internet connection ssafe. Airconditioning .minibar (empty) drinks sold by de frontdesk.

Review collected in partnership with Swissotel Hotels & Resorts

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Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Peekstok2015, thank you very much for reviewing your stay at the Swissôtel Düsseldorf/Neuss. We are happy to read that you found your stay as pleasant as you did and are delighted you could enjoy our pool, fitness area and the marketplace as replacement for a minibar. In case of your return, you are welcome to ask our front desk... More 

Eindhoven
1 review
5 of 5 stars Reviewed July 22, 2015

it was a blast, staying at the swissotel. great spa, great crew. for a small town like Nuess, it has a lot to offer and the view of the Rhine is fantastic. We came in and were welcomed very warmly by the staff and we had a botlte of wine brought to our room, since it was my birthday. A... More 

Review collected in partnership with Swissotel Hotels & Resorts

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Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Denvis72, thank you very much for your outstanding review of your stay at the Swissôtel Düsseldorf/Neuss. We are always happy to hear that a guest felt welcomed and will forward your very positive feedback to all personnel. Our staff always tries to exceed guest expectations. We wish you a happy belated birthday and hope you had a special day... More 

The Hague, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

Good hotel, nice parking, easy check in/out and easy to get to and get out of town. Only 30 minutes walk (15 min) and tram (15 min) to get to the centre. Our stay was nice in all aspects, great service too.

Review collected in partnership with Swissotel Hotels & Resorts

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Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Bob S, thank you very much the review of your stay at our hotel. We are delighted to read that you found your night spent at the Swissôtel Düsseldorf/Neuss pleasant and that you could explore the property's surroundings by using the close-by public transportation opportunities. We will communicate your feedback regarding our service personnel who is always happy to... More 

Zeewolde
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 9, 2015

A hotel that has a lack of maintenance showing in the fact that the alivators didn't work, doors of the rooms are repaired very poorly etc,etc. The hotel is very clean and the personnel is extremely friendly and helpful. They saved our stay. Be aware: on the website it says airconditioning. There is no airconditioning in the rooms, lobby or... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Barbara B, Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear N4325GFrichards, thank you very much for reviewing your stay at the Swissôtel Düsseldorf/Neuss. We are happy to hear that you found the service of our team friendly and helpful. Unfortunately, part of your stay did not live up to your satisfaction as air-condition and elevators did not operate properly. First of all, we would very much like to apologize... More 

London, United Kingdom
Level Contributor
599 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
4 of 5 stars Reviewed May 15, 2015

If you are in business in Neuss, this is my favourite business hotel in the area, of course if you want a hotel in a vibrant place, this is not for you but if you want something comfortable, mother, with good service and very good breakfast, you will find this hotel more than adequate

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Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Ricardo, thank you so much for your brilliant and lively description of the Swissôtel and why you like it here so much. Always good to hear that our business guests feel comfortable here as well, even if they have to work. A perfect day at work, has to start with a good breakfast and end with a good night... More 

Nodebais
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 6, 2015

Last time i was in this hotel was several years ago. It has been very well refreshed. More space and light at reception and bar. A lot of parking. I saw some comments on the internet, but i had the paid version and the connection was very good. You need to have a car or transport to go downtown. But... More 

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Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Yannick B., thank you very much for the very positive evaluation of your stay. It is always interesting to get a feedback from people who have been here before and especially who have seen the house before it was renovated. We are glad to hear that you liked it. We are quite proud of the atmosphere as well. There... More 

Berkeley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 20, 2015

Swissotel has a reputation for reasonable proced hotels of quality. I was at a conference in Dusseldorf and so was "forced" to stay at the venue. The hotel was good but the location required a train ride to get into Dusseldorf. Not the best location but it was a business trip.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Barbara B, Communications Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Peter, thank you very much for commenting on your stay here at the Swissôtel. But we are sorry to hear you were forced to stay here. We hope you were able to enjoy it anyway. You are right, we are at the opposite side of the Rhine, than Duesseldorf. But this gives our guests the opportunity to enjoy a... More 

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