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All 17 Neuss hotels

Hotel Fire & Ice

4.5 of 5 Hotel   |   An der Skihalle 1, 41472 Neuss, North Rhine-Westphalia, Germany
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Hotel Fire & Ice
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94%
Ranked #1 of 17 Hotels in Neuss
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Laura M Vancouver, BC
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57 reviews from our community

Traveler rating
    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vancouver, BC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Hotel Fire & Ice for two nights while attending a wedding nearby. Despite a rocky start when it seemed the hotel hadn't honoured the price they'd quoted the bridal couple (we ended up reserving through a third-party site rather than directly through the hotel), we were satisfied with our stay. The staff were all friendly and helpful.... More

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Laura, thank you very much for your stay and your kind review. Recently we updated our digital infrastructure. Now we can offer faster and more stabil internet services. Nevertheless we gave your information to our it-staff. After a dog was in one of our rooms, our housekeepers have to clean the room in a different way. We ask for... More

Cologne, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

I've been staying at the Fire & Ice for almost 2 yrs now on a regular basis - mainly as we deliver trainings in the conference area. Its one of my favorite conference hotels in Germany for the following reason: 1. it has a unique flair due to the Skiing all year round 2. the staff are super friendly and... More

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Elisa, thank you very, very much for your "fabulous" review. This is a great recognition for staff and encouragement for the future. We are looking forward to welcome you back, soon. Best Regards More

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
49 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stay: 2 nights in June 2014. Staff: English-speaking. Very friendly & obliging. Room: Double-of-two-singles bed, on 2nd floor. Very quiet for sleep quality. Work desk with ample power-points and chair. Very pleasing, modern feel. Bathroom: Plenty of room. Spacious stand-alone shower – excellent, I wish every hotel bathroom had one just like it. Amenities: Minibar (very well stocked), safe, air-conditioning... More

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Jaunt411, thank you so much for your kind review. We are glad to read, that you enjoyed the stay with us. We have informed the maintenance departement to check the tv channels. We are sorry for the inconvenience this have caused. Come back soon. Best Regards More

Paducah, Kentucky
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 17, 2014

I can't say enough great things about this place! I went here on business, but I would definitely come back and bring the family! Let me start by saying the price was one of the best around for the rooms. When we got there, the staff was very friendly and helpful. The room was very good sized, as well as... More

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear travlrgrl01, thank you so much for your very kind review. We are looking forward to welcome you back, soon. Best Regards from Neuss More

Brighton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 24, 2014

Stayed here for one night whilst visiting a trade fair in Dusseldorf. Something completely out of the ordinary. Alpine theme in bars/restaurants begins to take you in, sit in the bar enjoying the spectator view of the ski hall for a few hours It makes you believe you are in the Alps- step outside again and you are surprised to... More

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Bootesville, thank you very much for your stay at the Hotel Fire & Ice and your very kind review. Come back, soon. Best Regards More

Western Ireland, Ireland
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 24, 2014

There is so much to do here. Adventure climbing park for all ages, playground for the younger kids, bicycle hire and a beer garden. The highlight is the indoor ski plaza attached to the hotel. As a guest the daily rate is very reasonable and equally to hire the gear (bring your own gloves). Lessons are on offer for beginners... More

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Ricmar60, thank you very much for your kind review. We are looking forward to welcome you back, soon. Best Regards More

Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2014

Stayed here for 2 nights. Very nice rooms with good bed and shower al very new, nice people. The breakfast is also good, lot of choice with even fresh orange juice, fish, lots of fruit. Good restaurant with a view on the ski slope. I would recommend this hotel highly to anyone.

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Roy, thank you very much for your kind review. We are looking forward to welcoming you back, soon. Best Regards More

Thessaloniki
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 2, 2014 via mobile

Cozy & clean rooms with inspired decorations! Well trained staff and value for money. The restaurant was excellent with a lot of choices and thanks god a lot of working hours!! We have booked 3 rooms for business purposes and all guests were similar satisfied. Spa area also comfortable but can be improved

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Intertruck, thank you very much for your stay at the Hotel Fire & Ice. We are looking forward to welcoming you back, soon. Best Regards More

Cape Town, South Africa
Top Contributor
71 reviews 71 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 24, 2014

Unsure of what to expect at a hotel attached to an indoor ski-hall, I was pleasantly surprised. The breakfast was great, the room and bathroom comfortable and exceeded expectation. Dinner at the restaurant was average and expensive. Lunch was good and reasonable. Wifi was free, bonus. The staff were helpful. Skiing was good and the South African instructor brilliant. We... More

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Bernadette, thank you very much for being guest at the Hotel Fire & Ice. We are very glad to hear that you enjoyed your stay with us and that you use the skiing facilities. We are looking forward to welcome you back, soon. Best Regards More

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2014

Took a space booked by a colleague at the last minute and had no idea what the place was like - wasn't even aware of the indoor ski slope, which is enormous and visible for miles. Terrific rooms, very eccentric design and the ski slope make it a different experience to most hotels. There is a theme park element to... More

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear guest, thank you very muh for being guest at the Hotel Fire & Ice. We are very glad to hear that you enjoyed your stay with us. We are looking forward to welcome you back, soon. Best Regards More

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Additional Information about Hotel Fire & Ice

Address: An der Skihalle 1, 41472 Neuss, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Neuss
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Fire & Ice 4.5*
Number of rooms: 79
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