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Hotel Fire & Ice

#1 of 17 Hotels in Neuss
Certificate of Excellence
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An der Skihalle 1, 41472 Neuss, North Rhine-Westphalia, Germany
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Hotel Fire & Ice
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76 Reviews from our TripAdvisor Community

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Traveler rating
    47
    25
    4
    0
    0
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11
10
4
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (76)
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    (19)
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Wiesbaden, Germany
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was skeptical by the pictures on booking.com, but the hotel room was really nicely decorated in Alpine style with a modern feel. Very family and pet friendly. There was a separate bedroom with bunk beds for kids and a separate kid height sink in the bathroom. The room had some kids games and books. There was plenty of hiking/fitness... More 

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Sandbach, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 3, 2015

We are currently staying in the Hotel Fire and Ice, we choose it because it offers a range of opportunities to keep our youngest daughter occupied. There is a brilliant indoor 300m ski-slope complete with chair lifts, significantly longer than Chill Factor in Manchester. The hotel itself has a very impressive spa and a small gym. The reception/bar area is... More 

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear RamblingA., thank you very much for your stay at the Hotel Fire & Ice and your kind review here on TripAdvisor. We are looking forward to welcome you back, soon. Best Regards More 

St. Catharines, Canada
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel was your average upscale venue but with a 'cool' advantage.....an indoor ski hill. Although I did not participate in the downhill adventure, it was fun to watch the some of the guest try out the slopes from the bar in the lobby. The large hill is quite spectacular and is bigger than you think at first glance. The... More 

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear DavidDwig, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss More 

Geel, Belgium
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed January 25, 2015

Cozy & clean and large rooms nicely decorated! Can recommend Bear-theme suite with integrated fire place and cozy seating area (WOW!!!!) Negative : Wind-noise entering room via Fire-place and building itself (was very windy weekend) Well trained staff, only minor was initial contact with reception staff Could be down to that one person, but very little information of hotel facilities,... More 

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Pieter11, thank you very much for your stay at Hotel Fire & Ice and your very kind review. We want to apology for the service at our reception. We will work on it. Come back soon. Best regards from Neuss More 

Mexico City, Mexico
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 12, 2015

First of all good service, comfortable rooms and services, makes it all. I love when you have a full stacked minibar, rooms are in excellent condition and very well maintained and clean. Staff is great, never says no, and always one step ahead of you with a no-complications rule. Room Service could have a larger offering, but that is pretty... More 

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Thank you very much for your very kind review. Come back, soon. Best Regards More 

Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed with a family (2 adults and 2 kids) in the Family Suite. Room is spacious enough and very clean. It was a great stay in a very nice hotel. One note: the personell at the reception are kind but can improve their support and service. We asked if they can recommend an Italian restaurant in the neighbourhood but... More 

Was this review helpful? Yes
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Ed1863, thank you very much for your stay at Hotel Fire & Ice and your kind review. We want to apology for the service regarding the italian restaurant. We will work on it. Best Regards and a happy new year. More 

Vancouver, BC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed at Hotel Fire & Ice for two nights while attending a wedding nearby. Despite a rocky start when it seemed the hotel hadn't honoured the price they'd quoted the bridal couple (we ended up reserving through a third-party site rather than directly through the hotel), we were satisfied with our stay. The staff were all friendly and helpful.... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Laura, thank you very much for your stay and your kind review. Recently we updated our digital infrastructure. Now we can offer faster and more stabil internet services. Nevertheless we gave your information to our it-staff. After a dog was in one of our rooms, our housekeepers have to clean the room in a different way. We ask for... More 

Cologne, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

I've been staying at the Fire & Ice for almost 2 yrs now on a regular basis - mainly as we deliver trainings in the conference area. Its one of my favorite conference hotels in Germany for the following reason: 1. it has a unique flair due to the Skiing all year round 2. the staff are super friendly and... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Elisa, thank you very, very much for your "fabulous" review. This is a great recognition for staff and encouragement for the future. We are looking forward to welcome you back, soon. Best Regards More 

Melbourne, Australia
Level Contributor
77 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stay: 2 nights in June 2014. Staff: English-speaking. Very friendly & obliging. Room: Double-of-two-singles bed, on 2nd floor. Very quiet for sleep quality. Work desk with ample power-points and chair. Very pleasing, modern feel. Bathroom: Plenty of room. Spacious stand-alone shower – excellent, I wish every hotel bathroom had one just like it. Amenities: Minibar (very well stocked), safe, air-conditioning... More 

Was this review helpful? Yes 2
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Jaunt411, thank you so much for your kind review. We are glad to read, that you enjoyed the stay with us. We have informed the maintenance departement to check the tv channels. We are sorry for the inconvenience this have caused. Come back soon. Best Regards More 

Paducah, Kentucky
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 17, 2014

I can't say enough great things about this place! I went here on business, but I would definitely come back and bring the family! Let me start by saying the price was one of the best around for the rooms. When we got there, the staff was very friendly and helpful. The room was very good sized, as well as... More 

Was this review helpful? Yes 2
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear travlrgrl01, thank you so much for your very kind review. We are looking forward to welcome you back, soon. Best Regards from Neuss More 

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