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Hotel Fire & Ice

#1 of 17 Hotels in Neuss
Certificate of Excellence
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An der Skihalle 1, 41472 Neuss, North Rhine-Westphalia, Germany
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Hotel Fire & Ice
Best prices for: 1 room 1 guest
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Ranked #1 of 17 Hotels in Neuss
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
DavidDwightPrentice St. Catharines, Canada
Review This Hotel

69 reviews from our community

Traveler rating
    41
    24
    4
    0
    0
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9
9
4
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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St. Catharines, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was your average upscale venue but with a 'cool' advantage.....an indoor ski hill. Although I did not participate in the downhill adventure, it was fun to watch the some of the guest try out the slopes from the bar in the lobby. The large hill is quite spectacular and is bigger than you think at first glance. The... More 

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Geel, Belgium
Top Contributor
72 reviews 72 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 25, 2015

Cozy & clean and large rooms nicely decorated! Can recommend Bear-theme suite with integrated fire place and cozy seating area (WOW!!!!) Negative : Wind-noise entering room via Fire-place and building itself (was very windy weekend) Well trained staff, only minor was initial contact with reception staff Could be down to that one person, but very little information of hotel facilities,... More 

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Pieter11, thank you very much for your stay at Hotel Fire & Ice and your very kind review. We want to apology for the service at our reception. We will work on it. Come back soon. Best regards from Neuss More 

Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 12, 2015

First of all good service, comfortable rooms and services, makes it all. I love when you have a full stacked minibar, rooms are in excellent condition and very well maintained and clean. Staff is great, never says no, and always one step ahead of you with a no-complications rule. Room Service could have a larger offering, but that is pretty... More 

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Thank you very much for your very kind review. Come back, soon. Best Regards More 

Senior Contributor
31 reviews 31 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed with a family (2 adults and 2 kids) in the Family Suite. Room is spacious enough and very clean. It was a great stay in a very nice hotel. One note: the personell at the reception are kind but can improve their support and service. We asked if they can recommend an Italian restaurant in the neighbourhood but... More 

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Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Ed1863, thank you very much for your stay at Hotel Fire & Ice and your kind review. We want to apology for the service regarding the italian restaurant. We will work on it. Best Regards and a happy new year. More 

Vancouver, BC
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed at Hotel Fire & Ice for two nights while attending a wedding nearby. Despite a rocky start when it seemed the hotel hadn't honoured the price they'd quoted the bridal couple (we ended up reserving through a third-party site rather than directly through the hotel), we were satisfied with our stay. The staff were all friendly and helpful.... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Laura, thank you very much for your stay and your kind review. Recently we updated our digital infrastructure. Now we can offer faster and more stabil internet services. Nevertheless we gave your information to our it-staff. After a dog was in one of our rooms, our housekeepers have to clean the room in a different way. We ask for... More 

Cologne, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

I've been staying at the Fire & Ice for almost 2 yrs now on a regular basis - mainly as we deliver trainings in the conference area. Its one of my favorite conference hotels in Germany for the following reason: 1. it has a unique flair due to the Skiing all year round 2. the staff are super friendly and... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Elisa, thank you very, very much for your "fabulous" review. This is a great recognition for staff and encouragement for the future. We are looking forward to welcome you back, soon. Best Regards More 

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
49 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stay: 2 nights in June 2014. Staff: English-speaking. Very friendly & obliging. Room: Double-of-two-singles bed, on 2nd floor. Very quiet for sleep quality. Work desk with ample power-points and chair. Very pleasing, modern feel. Bathroom: Plenty of room. Spacious stand-alone shower – excellent, I wish every hotel bathroom had one just like it. Amenities: Minibar (very well stocked), safe, air-conditioning... More 

Was this review helpful? Yes 2
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Jaunt411, thank you so much for your kind review. We are glad to read, that you enjoyed the stay with us. We have informed the maintenance departement to check the tv channels. We are sorry for the inconvenience this have caused. Come back soon. Best Regards More 

Paducah, Kentucky
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 17, 2014

I can't say enough great things about this place! I went here on business, but I would definitely come back and bring the family! Let me start by saying the price was one of the best around for the rooms. When we got there, the staff was very friendly and helpful. The room was very good sized, as well as... More 

Was this review helpful? Yes 2
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear travlrgrl01, thank you so much for your very kind review. We are looking forward to welcome you back, soon. Best Regards from Neuss More 

Brighton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 24, 2014

Stayed here for one night whilst visiting a trade fair in Dusseldorf. Something completely out of the ordinary. Alpine theme in bars/restaurants begins to take you in, sit in the bar enjoying the spectator view of the ski hall for a few hours It makes you believe you are in the Alps- step outside again and you are surprised to... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Bootesville, thank you very much for your stay at the Hotel Fire & Ice and your very kind review. Come back, soon. Best Regards More 

Western Ireland, Ireland
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 24, 2014

There is so much to do here. Adventure climbing park for all ages, playground for the younger kids, bicycle hire and a beer garden. The highlight is the indoor ski plaza attached to the hotel. As a guest the daily rate is very reasonable and equally to hire the gear (bring your own gloves). Lessons are on offer for beginners... More 

Was this review helpful? Yes 1
Frank T, Manager at Hotel Fire & Ice, responded to this review

Dear Ricmar60, thank you very much for your kind review. We are looking forward to welcome you back, soon. Best Regards More 

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