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Matterhorn Golf Hotel

Certificate of Excellence
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Wildi, Randa 3928 , Switzerland
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Matterhorn Golf Hotel
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Erie, Colorado
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We arrived shortly before check-in, were greeted very courteously, and because our rooms were ready, allowed to check in. The rooms were upgrades of what I had expected. Our son was in a double with a small bathroom - what I would have called the economy double. We expected the economy double for us but had a larger room with... More 

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Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Compared with other reviews our problem is not big at all. All the staff were nice, except the owner. The owner is absolutely not a good hotel owner. He is very dominant, impolite and demanding. Luckily we didn't have dinner there. They shouldn't request people to order at least two courses, as people are not always totally hungry. Definitely this... More 

Was this review helpful? Yes 1
Maurizio M, Owner at Matterhorn Golf Hotel, responded to this review

Dear BRMS2015, my name is Maurizio Monticelli, 51 years old, engineer, good chef, good father, good friend of my guests and about your review, my reply. Why you have open this chat in Tripadvisor to criticize me? We have already discussed about your stay in my hotel, so easy, you was obligated to pay the tourism taxes and the extra... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for just one day, but we enjoyed it a lot. It is located near the mountains in the small town of Randa. Very serene and pretty surroundings. The hotel was comfortable. The highlight however was the food at the restaurant, which was simply amazing. We ordered risotto. Lasagna and gnocchi. The chef had his own spin on... More 

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2 reviews
1 of 5 stars Reviewed April 17, 2015

Yesterday i was there to check in about 13.30 but i know the check in time is 15.30 but i just need to let my belonging there some where because i don't need to take with me up to gornergrat or may be get the kay for the room also in case of i comming back late night.... But you... More 

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Maurizio M, Owner at Matterhorn Golf Hotel, responded to this review

Tripadvisor was used to do blackmail and to do injury to our commercial image in front of the no-show made from the guest. This review is fake and offensive. This man never went in the hotel. He made a no-show, few hour later the charge of the penalty, on his credit card, have used your system to offend our commercial... More 

London, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 3, 2015

The hotel has great food! This is the passion of the owner and staying here you will share his passion! The WIFI is a bit slow but if every guest has two devices it's understandable! Overall, this is a very pleasant place to stay and I'd be happy to go again.

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London, United Kingdom
1 review
3 of 5 stars Reviewed January 26, 2015

Pros: - My partner and I stayed here in December for 2 nights. A family run traditional styled hotel. - Rooms are well decorated with traditional ornaments - Fruits, tea and biscuits are offered in the room. - Warm greetings from owners, and they are all very very kind and friendly! - Free service for driving hotel stayers to the... More 

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Singapore, Singapore
1 review
5 of 5 stars Reviewed January 25, 2015

Stayed for a night. The price is reasonable for the location. Service was wonderful. My mother and I were both new to skiing but she wanted to try nonetheless. The owner was very kind to help us find some skiis at the last moment and had their son give us a short lesson. The room was small but well equipped... More 

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New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

We had a mixed group of Americans and Italians, and were treated very nicely from the owner, his wife and the lobby clerk. They were very helpful with suggestions and helping us get a taxi to Zermatt. They even paid for our taxi when we didn't have any francs as we had just arrived from Europe (of course we paid... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 21, 2015

Rooms are very simple and old fashion (not updated during the last 15 years). Breakfast is very simple and the cost of 12,50 CHF is expensive. 2 months before to arrive, the hotel charge all the room cost in my visa card. The restaurant is too expensive for dinner because it's mandatory to order 2 dishes (you can't order only... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Maurizio M, Owner at Matterhorn Golf Hotel, responded to this review

Ciao Figueras, I am Maurizio the owner, about your review it contains a lot of mistakes. Our rooms are simple but with all comforts, all renoved 2 years ago. Of course our building is not the Torre Agbar in Spain, our hotel represent the traditional switzerland mountain architecture. Our hotel is protected from a lot of international laws, because the... More 

Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 16, 2015

I would like to complain about charging us extra for damage cost (100 CHF) .We found this unreasonable because we didn't damage anything in the hotel as described by them but they charged directly on my debit card without any prior notification! The first point to address is that they claimed we didn't check in and out probably.But the point... More 

Was this review helpful? Yes 3
Maurizio M, Owner at Matterhorn Golf Hotel, responded to this review

We have received 2 reviews (one from Bevis Lau Siu Fung and the other from Kelly Tai Ka Lee) even if only Bevis Lau Siu Fung made the reservation and could have the right to write it. Tripadvisor was used to do blackmail and to do injury to our commercial image in front of the damages made from the guest.... More 

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