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Mercure Melbourne Caroline Springs

Certificate of Excellence
10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Hotel amenities
Mercure Melbourne Caroline Springs
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Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
nish2015 Melbourne, Victoria, Australia
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207 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
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  • Any
English first
  • All months
    (207)
  • Mar-May only
    (50)
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    (62)
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Melbourne, Victoria, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The food at the restaurant is the best, i always come back for the polenta chips turkish bread and the the prawns linguini. But last time i visited they changed the menu n the pasta isnt the same, i hope they put it back on the menu again. The cocktails are amazing all worth trying.

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Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We attended a wedding in a nearby suburb and the Mecure was recommended to us. Really glad we chose this hotel. There are plenty of restaurants and cafes within walking distance and the cafe in the building is great. The staff are all very friendly and the service was great. Parking is free. The room we stayed in was spacious... More 

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California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The word that comes to mind to describe this hotel is weird. We chose it due to proximity to a business meeting and airport. The parking is complimentary. First thing you notice walking into lobby is the Casino. Only one floor of rooms with wide halls and green paint. Our room was good size and nicely decorated. We noticed a... More 

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Dianita2014, Thanks very much for taking the time to write your review of our hotel. I’m glad to read that our Front Desk team provided you with the service that we pride ourselves on, and am disappointed to read that the rest of your stay did not meet that expectation. I will most definitely be passing your feedback onto... More 

Hamilton
Level Contributor
66 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated an easy drive from the airport. The rooms were nice, an ok size and clean. . There is a sports bar with a TAB in the complex and the restaurant was very nice. They both look over the lake. There is free carparking. Overall a very nice place to stay and I would definitely stay there... More 

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Adelaide
1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Second time I have stayed here. The staff welcome you with a smile. They are very helpful. The room and view was amazing. If you ever need a place to say this is the place to go. I most definately will be going back again next time I am in Melbourne.

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Bendigo
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 25, 2015

I stayed here with my partner whilst attending a conference recently - it was fantastic. I don't know that i have stayed anywhere else that has such friendly and professional staff….happy, polite and helpful not sickly sweet and over-the-top! Room suited us perfectly - plenty of space for our porta cot. Lovely meal in the bistro and a couple of... More 

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Tweed Heads, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 12, 2015

All staff at Mercure were friendly and helpfull. Clean and comfortable rooms that were serviced by excellent staff each day. Used the spa and it was lovely. Did not however use the indoor pool as felt the temperature a bit too cool, however if you wanted to swim laps then i am sure the temperature would have been ideal. The... More 

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Bundaberg, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stayed there for a night with a friend and found the hotel one of the best I have been to. We had dinner at the bistro and the food was top class with a large breakfast the next morning, Our room overlooked the lake with a balcony and all amenities including dressing gown, slippers and a coffee machine, toiletries.... More 

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