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All 2 Caroline Springs hotels

Mercure Melbourne Caroline Springs

4.0 of 5 Hotel   |   10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
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Mercure Melbourne Caroline Springs
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A recent review
5 of 5 stars reviewed 2 weeks ago
gazza2014 Surfers Paradise, Australia
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162 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Portuguese first
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English first
Surfers Paradise, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had an Awesome Holiday at Caroline Springs. Awesome Hotel, Clean, Beautiful Surroundings, Excellent restaurants, Beautiful Rooms (Lakeview room), Friendly staff Hotel is just across from Shopping Centre. The Hotel has amazing views of Lake Caroline. Close to Tullamarine, Buses, Trains only half hour trip by train to the City via Water gardens Highly Recommended

Was this review helpful? Yes
Traralgon, Australia
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is a few months late but here goes. We were dropping friends off at the airport early in the morning so decided rather than get up at some ungodly hour - we'd stay the night before here. (We live a few hours east of the city and traffic can be a problem) It's only a 20 minute drive from... More

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Melbourne, Australia
Top Contributor
84 reviews 84 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow, who would've thought a great hotel & excellent venue (west waters) in Melbourne's western suburbs?! Stayed for a business conference, excellent facilities, location, service: highly recommended!!! Hotel room large with comfy bed, large bathroom & shower, dryer, washing machine, oven & self contained kitchenette. Magazines to read, toiletries.

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear SarahT239, Thanks very much for your feedback and wonderful to read your feedback. We trust your conference was a success and we look forward to welcoming you back soon. With warmest regards, Belinda More

Adelaide, Australia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for one night so we could make an early start on the freeway rather than working our way an hour across Melbourne. For this purpose it was fantastic. It meant we could have a bit more of a leisurely start to the day. If you are a tourist looking to see Melbourne city it's probably not the... More

Was this review helpful? Yes 1
Sydney, Australia
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

I stayed at the hotel overnight for a business trip to Melbourne's outer suburbs. It's a fairly new hotel with beautiful and clean rooms and friendly staff, especially in the reception. The surrounding area has several restaurants and a shopping centre within walking distance. Ideal stay for the business traveller.

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Ocean Grove, Australia
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

I stay regularly at this hotel, my family live close by and i regularly visit, and when I'm need to look after my grandchildren several days in a row, rather than go home, i stay at this hotel, it is clean, modern has great facilities, and I've always had a good stay. This time however, i had a great stay.... More

Was this review helpful? Yes 1
Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Helen S, Thanks very much for your feedback. It's great to read such wonderful comments about Luke. I will be sure to let our General Manager Tony Wilson know and also recognise Luke. Thanks again! With warmest regards, Belinda More

Queensland Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 14, 2014

Stayed for 1 night, was a little to far from the city, but clean and tidy. No free wifi in rooms, but you could rent a cable, but this didnt work with a tablet. Staff were friendly and quick to help with any questions or bookings. Shopping centre across road for any essentials. Rooms were large.Parking was ample.

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Corowa, NSW
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 6, 2014

Stayed here for a couple of nights for the first time recently, but it won't be the last. Free and convenient parking on arrival, check in was very quick and friendly. Free WiFi on ground floor was good, but in-room WiFi would have been even better - the only option was to rent a data cable for the wall plug.... More

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Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Location: Australia > Victoria > Caroline Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Caroline Springs 4*
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Hotel & grounds (8)
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Hotel & grounds (4)
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Dining (3)
Other (7)


Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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