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All 2 Caroline Springs hotels

Mercure Melbourne Caroline Springs

4.5 of 5 Hotel   |   10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Hotel amenities
Mercure Melbourne Caroline Springs

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Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Aussieguy71 Morwell, Australia
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146 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Morwell, Australia
Top Contributor
63 reviews 63 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Its the third time I have had the pleasure to stay at this hotel whilst on business in Melbourne. I travel interstate on business and this Mecure hotel us one of my favorites. Its modern, clean and fresh. Large rooms each with a great veiw. I would recommend that you bring your bathers as this hotel has a heated indoor... More

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Adelaide, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my third stay at this hotel I find the rooms clean, comfortable and roomy and desk service polite and efficient. The facilities are very good and located close to other restaurants etc. It is ideally located to the M8 motorway which is great for access to Melbourne or West to Ballarat.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Top Contributor
178 reviews 178 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once again a simple booking and check in process, like any other Mercure properties. Location wise not the best. Is in a residential area. On top of a casino. Free secured parking which was a very welcome incentive. But it was ideal for us as we intended to stay as close as possible to the airport and were only at... More

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Melbourne, Australia
Top Contributor
53 reviews 53 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent two nights at Caroline Springs due to a business commitment. The staff were very friendly and you could see that the hotel was very well managed. The hotel manager was very evident and politely checked whether there was anything else the hotel could assist with the smooth running of event. We were very impressed. The location of the hotel... More

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Briisbane Australia
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a couple of nights at the end of our holiday. We have visited this hotel previously and enjoyed our stay. Staff are always helpful and rooms are clean large and comfortable. Breakfast in the café is lovely with table service instead of lining up at the breakfast bar like some hotels. Travel to city in 25... More

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Salford, United Kingdom
Top Contributor
70 reviews 70 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 15, 2014

Located next to a lake in the suburbs 20k out of the city. This is a good hotel for relaxing after work. Service a little strange. If you want a desert from the cafe instead of the dining area you have to get it yourself. or you ask to split the bill they struggle. for example. But the staff are... More

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18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 25, 2014

Clean, modern, comfortable hotel. Rooms everything you would expect of this standard of hotel; comfie bed, large shower, lake view from balcony. Service at Reception friendly, professional and nothing was too much trouble. Signage for hotel and carpark were abysmal, investing in some exit signs would be a good idea. Carparking is free though; a bonus if you have friends... More

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Senior Contributor
32 reviews 32 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 23, 2014 via mobile

Our group of 4 people enjoyed breakfast here on a Sunday morning. We chose this venue as we are Accor members, and we were certainly not disappointed. I had a Spanish omelette. My meal was well presented and very tasty. Others on our table ordered the breakfast burger and eggs Benedict, which were all good size and enjoyed by all.... More

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Caroline Springs, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2014

First off, loved having the free undercover carpark onsite. Made parking easy and was one of the reasons I decided to stay here. First reaction to the hotel going into the lobby was that it was architecturally beautiful. The view of the lake was a great touch and everything was so new and modern. Despite this, after a long trip... More

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear 230357, Thank-you very much for your feedback in regards to your recent stay with us. I have spoken to the staff in regards to your feedback at the level of customer service you received, and they have taken it on board. We have also looked into the smell you mentioned. It's great to hear that you enjoyed the size... More

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Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Location: Australia > Victoria > Caroline Springs
Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Caroline Springs
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure Melbourne Caroline Springs 4.5*
Official Description (provided by the hotel):
Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more   less 
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