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Mercure Melbourne Caroline Springs

Certificate of Excellence
10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
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Mercure Melbourne Caroline Springs
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Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Claire J
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212 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • French first
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English first
  • All months
    (212)
  • Mar-May only
    (50)
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    (62)
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All months
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stay here a lot because I am over that way on business regularly. It is well located and is not as expensive as Melbourne central - plus you can park! I keep going back because there are some exceptional staff. They have rescued me when things have gone wrong (Tony), been friends when you are missing family (Maryanne) and... More 

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Canberra
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Reception and room staff very pleasant and effective. Hotel new and clean and maintained well. Very dissatisfied with being confronted and ogled by security staff. Bed very cheap and uncomfortable. Tv very cheap and small. Restaurant staff very competent but perhaps a bit uppity. Disappointed when compared to my stay at Mecure Parramatta and at Atura Dandenong and Blacktown.

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Fritzmacgritz, Thanks very much for taking the time to write your review in regards to your recent stay with us. I am very happy to read that our Reception staff delivered the service that we pride ourselves on. In regards to your comments in regards to the Security Staff, our General Manager Tony Wilson and myself will be speaking... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night .. Beautiful room, very clean.. Would definitely stay here again!! 😀 Shops are close, views are great !! Caroline springs is a mini city itself.. West waters hotel/pub connected to the hotel is amazing also, free breakfast!!

Was this review helpful? Yes 1
Tauranga, New Zealand
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week long business trip and enjoyed every second. Compared to other motels and hotels in the area, this is a real step up. Clean, well serviced rooms. Comfy, large bed. Fabulous bathroom. Basically, all you need when you're away from home. Looking forward to staying there again. Top notch!

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Golden Grove, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our air-conditioner was not heating correctly so a lady from the reception help us to move to a room just a few doors down and made sure the heater was working. Modern room with nice outlook to the lake. Some do say there can be an issue with wind noise but we had no problems and slept well. We had... More 

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Melbourne, Victoria, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

The food at the restaurant is the best, i always come back for the polenta chips turkish bread and the the prawns linguini. But last time i visited they changed the menu n the pasta isnt the same, i hope they put it back on the menu again. The cocktails are amazing all worth trying.

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Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 17, 2015

We attended a wedding in a nearby suburb and the Mecure was recommended to us. Really glad we chose this hotel. There are plenty of restaurants and cafes within walking distance and the cafe in the building is great. The staff are all very friendly and the service was great. Parking is free. The room we stayed in was spacious... More 

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California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 12, 2015

The word that comes to mind to describe this hotel is weird. We chose it due to proximity to a business meeting and airport. The parking is complimentary. First thing you notice walking into lobby is the Casino. Only one floor of rooms with wide halls and green paint. Our room was good size and nicely decorated. We noticed a... More 

Was this review helpful? Yes 1
Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Dianita2014, Thanks very much for taking the time to write your review of our hotel. I’m glad to read that our Front Desk team provided you with the service that we pride ourselves on, and am disappointed to read that the rest of your stay did not meet that expectation. I will most definitely be passing your feedback onto... More 

Hamilton
Level Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 31, 2015

This hotel is situated an easy drive from the airport. The rooms were nice, an ok size and clean. . There is a sports bar with a TAB in the complex and the restaurant was very nice. They both look over the lake. There is free carparking. Overall a very nice place to stay and I would definitely stay there... More 

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Adelaide
1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Second time I have stayed here. The staff welcome you with a smile. They are very helpful. The room and view was amazing. If you ever need a place to say this is the place to go. I most definately will be going back again next time I am in Melbourne.

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