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Mercure Melbourne Caroline Springs

Certificate of Excellence
10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Hotel amenities
Mercure Melbourne Caroline Springs
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
kelbel73 Adelaide
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203 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (203)
  • Mar-May only
    (49)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (62)
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    (60)
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Adelaide
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Second time I have stayed here. The staff welcome you with a smile. They are very helpful. The room and view was amazing. If you ever need a place to say this is the place to go. I most definately will be going back again next time I am in Melbourne.

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Bendigo
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here with my partner whilst attending a conference recently - it was fantastic. I don't know that i have stayed anywhere else that has such friendly and professional staff….happy, polite and helpful not sickly sweet and over-the-top! Room suited us perfectly - plenty of space for our porta cot. Lovely meal in the bistro and a couple of... More 

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Tweed Heads, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All staff at Mercure were friendly and helpfull. Clean and comfortable rooms that were serviced by excellent staff each day. Used the spa and it was lovely. Did not however use the indoor pool as felt the temperature a bit too cool, however if you wanted to swim laps then i am sure the temperature would have been ideal. The... More 

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Bundaberg, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stayed there for a night with a friend and found the hotel one of the best I have been to. We had dinner at the bistro and the food was top class with a large breakfast the next morning, Our room overlooked the lake with a balcony and all amenities including dressing gown, slippers and a coffee machine, toiletries.... More 

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2015

The best part of the stay was the staff - from Front Desk, through to meals/bars to the room staff - nothing was too much to them to assist. the room was large enough for the two of us with more room to spare. Parking is great. Meals first class - both room service and counter/restaurant. It made a 10... More 

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Sydney, Australia
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 26, 2015

Had to stay at this hotel as a client was holding an event within the venue the following day. Being in Caroline Springs and built as part of an entertainment centre I really didn't know what to expect. Truth is, the rooms are modern, roomy and well appointed. The bathroom in particular was a standout with a great deal of... More 

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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015 via mobile

Recently stayed here for a night and really enjoyed it. The friendly smiles at the front desk were what I needed after a long flight. The room was also a larger size than I expected with my own balcony. It's a bit out of Melbourne but well worth the extra drive.

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