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Mercure Melbourne Caroline Springs

Certificate of Excellence
10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
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1 room 1 guest
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Mercure Melbourne Caroline Springs
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217 Reviews from our TripAdvisor Community

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Traveler rating
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (50)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (60)
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Victoria, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had been placed at mecure caroline springs for 1 week due to some work being done to our home. We found it to be very clean welcoming, staff very helpful and rooms modern relaxing with lovely balconies and outdoor settings, we enjoyed some meals there and breakfast and many great coffees while enjoying a view of the lake.

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Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stay here when I am travelling to Melbourne on business close to Deer Park Industrial estate this hotel is clean comfortable an close to a shopping complex for those who like to get out for a meal or just a wander around

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Sydney, Australia
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not wanting to stay in the city and commute out west every day, i was told about the Mercure in Caroline Springs as an alternate place to stay. What a perfect find! The hotel is not that old, and the rooms are ultra modern and clean with ample floor space. The bed was comfortable and shower water pressure was perfect.... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here a lot because I am over that way on business regularly. It is well located and is not as expensive as Melbourne central - plus you can park! I keep going back because there are some exceptional staff. They have rescued me when things have gone wrong (Tony), been friends when you are missing family (Maryanne) and... More 

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Canberra
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reception and room staff very pleasant and effective. Hotel new and clean and maintained well. Very dissatisfied with being confronted and ogled by security staff. Bed very cheap and uncomfortable. Tv very cheap and small. Restaurant staff very competent but perhaps a bit uppity. Disappointed when compared to my stay at Mecure Parramatta and at Atura Dandenong and Blacktown.

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Fritzmacgritz, Thanks very much for taking the time to write your review in regards to your recent stay with us. I am very happy to read that our Reception staff delivered the service that we pride ourselves on. In regards to your comments in regards to the Security Staff, our General Manager Tony Wilson and myself will be speaking... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2015

Stayed here for one night .. Beautiful room, very clean.. Would definitely stay here again!! 😀 Shops are close, views are great !! Caroline springs is a mini city itself.. West waters hotel/pub connected to the hotel is amazing also, free breakfast!!

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Tauranga, New Zealand
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed July 17, 2015

Stayed here for a week long business trip and enjoyed every second. Compared to other motels and hotels in the area, this is a real step up. Clean, well serviced rooms. Comfy, large bed. Fabulous bathroom. Basically, all you need when you're away from home. Looking forward to staying there again. Top notch!

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Golden Grove, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 17, 2015

Our air-conditioner was not heating correctly so a lady from the reception help us to move to a room just a few doors down and made sure the heater was working. Modern room with nice outlook to the lake. Some do say there can be an issue with wind noise but we had no problems and slept well. We had... More 

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