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All 2 Caroline Springs hotels

Mercure Melbourne Caroline Springs

4.0 of 5 Hotel   |   10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
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Mercure Melbourne Caroline Springs
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A recent review
5 of 5 stars reviewed 1 week ago
David M Ballarat
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183 reviews from our community

Traveler rating
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    26
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43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Were here on a conference with some other members of my group, and actually regret attending the conference. We were double charged for a our rooms, at the wrong rate and are still chasing additional charges 4 months later. They also take $100 off your card on check in, and hold it for 7 days, rather than take it off... More 

Was this review helpful? Yes
Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Kym, Thanks very much for taking the time to write your review and it's great to hear from you again. As per our email and phone correspondence, we offered you a complimentary nights stay or a refund of the difference between the rates when you first enquired to when you decided to book. You chose the refund which has... More 

Newcastle, Australia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Meeting in one of the meeting rooms, nicely catered for. Lunch & Dinner in restaurant very nice. Great staff, attentive and good at their jobs. Breakfast in cafe/bar, could not fault fresh nice coffee and tomato juice always a test. Room very nice and comfortable. Would stay again.

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Canberra, Australia
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is the best hotel in the area but if you have the option it is suggested that you stay in a different area. This hotel has a cafe, bistro and gaming rooms all which area drenched in loud 80s pop music. You best option to escape this assault to the senses is to sit outside - it is not... More 

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Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Fiona, Thanks very much for taking to the time to write your review in regards to your stay with us. We have noted your feedback in regards to the Café staff and will be speaking to them about it. We will also monitor the music and the style / volume level of what is played. Whilst our Café offers... More 

Ocean Grove, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed on Saturday evening, we were here for family events and this hotel is very close to family. Narosh (sorry, if i spelt it incorrectly) the front office manager, took me to view my room as I'm fussy with noise and requested a quite room, Narosh took the time to show me and ensure i was happy with it... More 

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Adelaide Hills, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The Mercure Welcome Caroline Springs is my spot if I don't have to be in the CBD. It is new, comfortable, easy to get to, reasonably priced and surrounded by gyms and restaurants. The inhouse gym and pool are good too. There is a supermarket across the road. The biggest gym in the Southern Hemisphere - Derrimut Caroline Springs is... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2014 via mobile

We stayed at this hotel on Saturday night and it was great. Brand new, clean and even got chocolates and a bottle of wine on arrival. We also really enjoyed the 12pm check out. The hotel is opposite a shopping centre with coles and goodlife gym. Nice place to stay!

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Tauranga, New Zealand
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2014

I chose the hotel due to its location near where I had to work. The hotel room was large with modern decor and had a very good bed and bathroom facilities. The hotel is relatively new and the rooms and hotel areas were very clean. The food is quite basic but there are restaurants close by that can be used.... More 

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London, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2014

The staff are amazing, nothing is too much trouble. Housekeeping is the best we have ever encountered. Rooms are comfortable and very clean. Secured elevators. Restaurants are wonderful the whole place is very accomodating. Cannot speak highly enough of them, thoroughly recommend this Hotel.

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Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Location: Australia > Victoria > Caroline Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Caroline Springs 4*
Number of rooms: 58
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